Dan Martell - August 02, 2024


Ask yourself if you have a people or a process problem


Episode Stats


Length

31 seconds

Words per minute

260.86957

Word count

136

Sentence count

11


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

If you have an issue on your team, it's either a people problem or a process problem. If there's a mistake, I assume somebody wasn't properly trained, and the process is broken. It's the process. Before I get upset, I go, can you show me the process that led you to create this outcome? And sometimes it'll be like, well, I don't have one. So I don t get upset at the person. And then if they have it, I look at it and there might be a step missing that causes the issue. Cool, let's add it.

Transcript

Transcript generated with Whisper (turbo).
00:00:00.000 If you have an issue on your team,
00:00:01.920 it's either a people problem or a process problem.
00:00:04.760 If there's a mistake,
00:00:06.140 I assume somebody wasn't properly trained.
00:00:09.420 And the process is broken.
00:00:10.280 It's the process.
00:00:10.940 Before I get upset, I go,
00:00:12.020 can you show me the process that led you
00:00:13.980 to create this outcome?
00:00:15.300 And sometimes it'll be like,
00:00:16.480 well, I don't have one.
00:00:17.360 So I don't get upset at the person.
00:00:18.580 And then if they have it, I look at it
00:00:20.080 and there might be a step missing that causes the issue.
00:00:22.440 Cool, let's add it.
00:00:23.420 Now I have something I can hold them accountable to.
00:00:25.560 But once the process is in place
00:00:26.680 and then there's a breakdown continually.
00:00:28.480 And then it's their decision
00:00:29.300 if they want to not step up to the standards.