Dan Martell - Ask yourself if you have a people or a process problem

31 seconds

260.86957

136

00:00:00.000 If you have an issue on your team,

00:00:01.920 it's either a people problem or a process problem.

00:00:04.760 If there's a mistake,

00:00:06.140 I assume somebody wasn't properly trained.

00:00:09.420 And the process is broken.

00:00:10.280 It's the process.

00:00:10.940 Before I get upset, I go,

00:00:12.020 can you show me the process that led you

00:00:13.980 to create this outcome?

00:00:15.300 And sometimes it'll be like,

00:00:16.480 well, I don't have one.

00:00:17.360 So I don't get upset at the person.

00:00:18.580 And then if they have it, I look at it

00:00:20.080 and there might be a step missing that causes the issue.

00:00:22.440 Cool, let's add it.

00:00:23.420 Now I have something I can hold them accountable to.

00:00:25.560 But once the process is in place

00:00:26.680 and then there's a breakdown continually.

00:00:28.480 And then it's their decision

00:00:29.300 if they want to not step up to the standards.

Dan Martell - August 02, 2024