Dan Martell - Communicate In Outcomes

41 seconds

282.9919

198

00:00:00.000 When people come to you and they have a question around a task,

00:00:02.440 remind them what the outcome is.

00:00:04.000 Ask them if there's other ways they can solve their questions without you involved.

00:00:07.480 Encourage them to do that first.

00:00:09.180 Only come to you when they really truly are at a bottleneck.

00:00:11.660 Always communicate in outcomes, not in tasks.

00:00:14.600 Most people come to you because you make it easy.

00:00:16.400 You teach them how to treat you.

00:00:17.760 If every time they come to you, you always give them the answer to the task,

00:00:20.360 well, no, they're always going to come to you.

00:00:22.200 It's easier and faster.

00:00:23.500 Make it harder.

00:00:24.360 Act stupid.

00:00:25.040 Look at them and don't respond.

00:00:26.640 The other day, Todd came in my office.

00:00:28.300 He's looking at our new shelves.

00:00:29.360 we just got built and he starts going off oh man they're really bare and da da da da da i looked at

00:00:33.480 him and he just smiles he goes is this your way of telling me that i got it i go and then he left

00:00:38.140 i know they're bare i know you know they're bare and i figure you're gonna figure it out and solve

00:00:41.860 it

Dan Martell - April 21, 2024