Dan Martell - Don't change your company culture for someone who isn't there anymore

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00:00:00.000 what people don't do is they don't do stay interviews they do exit interviews

00:00:04.620 find the people that you want to work with that you like working with and ask

00:00:07.320 them why they stay and whatever they say double down on that and if that creates

00:00:11.160 a culture where some people don't want to be there I would say good had a buddy

00:00:15.120 he has about 350 employees he does an ENPS score you ask everybody how likely

00:00:19.980 would they be to recommend somebody to work here why did you give that score

00:00:22.920 and they give feedback and out of 350 people six of them are detractors and

00:00:27.480 And the HR person comes to him with the feedback

00:00:29.660 of what they said, and he looked at it, he says,

00:00:31.640 that's good information,

00:00:33.280 or we could just let those six people go,

00:00:35.540 because then we'd have a perfect score.

00:00:37.000 I think that's pretty brilliant.

Dan Martell - August 04, 2024