Dan Martell - July 20, 2024


Here's how you can push decisions down to the front line workers


Episode Stats


Length

39 seconds

Words per minute

215.38461

Word count

140

Sentence count

7


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

When people come to you with problems, which will happen every day if you're in business, stop them for a sec and just ask them, have they thought through your 1-3-1 rule? One problem, a problem well-defined is half solid. What are your three viable options you've considered? That's the 3. Have you done any research? Have you talked to people? And then, what is your recommendation? 90% of the time, whatever they recommend is actually what you want them to do. If you create a culture of the 131, you're pushing decisions down to the front line where the people that are experiencing the problem have the most information to solve the problem.

Transcript

Transcript generated with Whisper (turbo).
00:00:00.000 Tell us about the 1-3-1 rule.
00:00:02.120 When people come to you with problems,
00:00:03.920 which will happen every day if you're in business,
00:00:05.880 stop them for a sec and just ask them,
00:00:07.600 have you thought through your 1-3-1?
00:00:08.960 Obviously teach them this.
00:00:10.240 One problem, a problem well-defined is half-solid.
00:00:12.960 What are your three viable options you've considered?
00:00:15.220 That's the three.
00:00:15.920 Have you done any research?
00:00:17.220 Have you talked to people?
00:00:18.160 What we want from our team
00:00:19.640 is to just know they've thought through things.
00:00:22.020 And then the third one, what is your recommendation?
00:00:23.900 90% of the time, whatever they recommend
00:00:26.340 is actually what you want them to do.
00:00:28.400 If you create this culture of the 131, you're pushing decisions down to the front line where the people that are experiencing the problem have the most information to solve the problem.