Dan Martell - How important are processes in business？

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00:00:00.000 How important is creating bulletproof processes

00:00:03.920 for your teams in order to grow and scale?

00:00:06.520 If you have an issue on your team,

00:00:08.440 it's either a people problem or a process problem.

00:00:11.520 If there's a mistake,

00:00:12.720 I assume somebody wasn't properly trained.

00:00:15.920 And the process is broken.

00:00:16.760 It's the process.

00:00:17.600 Before I get upset, I go,

00:00:18.520 can you show me the process that led you

00:00:20.560 to create this outcome?

00:00:21.840 And sometimes it'll be like, well, I don't have one,

00:00:23.920 so I don't get upset at the person.

00:00:25.120 And then if they have it, I look at it

00:00:26.640 and there might be a step missing that causes the issue.

00:00:28.960 cool, let's add it.

00:00:29.980 Now I have something I can hold them accountable to.

00:00:32.080 But once the process is in place

00:00:33.300 and then there's a breakdown continually.

00:00:35.020 And then it's their decision

00:00:35.940 if they wanna not step up to the standards.

Dan Martell - May 15, 2025