00:12:33.880And it's completely backward from how I used to build businesses.
00:12:36.700At the bottom of the ladder, we have admin.
00:12:39.100And maybe right now you're feeling a bit stuck in your opportunity to grow.
00:12:42.320It's probably because you're still holding on to your email and your inbox.
00:12:46.120And this is where if you let that go and have somebody else that you collaborate with to handle all these messages that are coming out throughout the day.
00:12:52.640So that you can focus on delivering the value for the customer instead of getting caught up on administrative tasks.
00:12:57.840That is a huge opportunity to get free.
00:13:00.140The second rung on the ladder is delivery.
00:13:01.860This is where you might be feeling a bit stalled
00:14:27.720They want to hire somebody around operations so they can get free of the running of the business so they can be more creative visionaries and work with their best clients.
00:14:35.940The replacement ladder is one of the fundamental concepts that most entrepreneurs never learn.
00:14:40.580And the truth is, is the most expensive thing in your business is anything that takes you away from making money.
00:14:45.180Which brings us to number seven, which is to attract top talent.