Dan Martell - August 09, 2024


I don't make major changes for a minority of people


Episode Stats


Length

27 seconds

Words per minute

290.7489

Word count

132

Sentence count

9

Harmful content

Hate speech

1

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

In this episode, I talk about the 1% rule, and how it applies to customer feedback. If a customer is complaining and it's less than 1% of the time, do nothing. If it's more than 1%, let's get back to work.

Transcript

Transcript generated with Whisper (turbo).
Hate speech classifications generated with facebook/roberta-hate-speech-dynabench-r4-target .
00:00:00.000 Easiest way to create complexity is just let everybody throw their ideas in.
00:00:03.100 Anybody that comes to me and says, I have a good idea to improve the product,
00:00:05.860 I go, who'd you talk to?
00:00:06.680 What do you mean, who'd you talk to?
00:00:07.740 Which customer would you talk to?
00:00:08.780 I haven't talked to a customer.
00:00:09.800 That's cool.
00:00:10.280 Not interested in your idea.
00:00:11.320 Nothing should change until the customer validated.
00:00:13.640 Call the 1% rule. 0.90
00:00:14.780 If customers are complaining and it's not more than 1%, do nothing.
00:00:17.720 I can't tell you the amount of freaking times people come to me and they're like,
00:00:20.160 oh, I think this is an issue, da, da, da, da.
00:00:21.960 It's like, how many customers are affected by that?
00:00:23.740 One, two out of 300, let's get back to work.