00:00:21.060When it doesn't go good, they get all the blame.
00:00:23.900When things go right, they get none of the praise.
00:00:26.620The senior leaders wanna praise the frontline workers.
00:00:29.000The person in the middle that takes that vague feedback, that vague direction, and materialize that into clear vision and marching orders for the people at the front line to make better decisions, that person in the middle, one of the most talented roles.