Dan Martell - December 31, 2025


People vs Process Problems

Topics
Hosted by
Language matters in your business Wasting your 20s

Episode Stats


Length

41 seconds

Words per minute

267.44

Word count

184

Sentence count

17

Harmful content

Misogyny

1

sentences flagged

Toxicity

2

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

In this episode, I talk about how important it is to have a process in order to solve a problem. If there is no process in place, then you are responsible for the problem. And if there isn't a process, then it's your fault.

Transcript

Transcript generated with Whisper (turbo).
Misogyny classifications generated with MilaNLProc/bert-base-uncased-ear-misogyny .
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
Topics generated with Qwen2.5-3B-Instruct.
Hosts, guests, and mentioned names generated with spaCy (en_core_web_sm), reconciled against Wikidata.
00:00:00.000 I had a sales guy, he sent the wrong link to a client.
00:00:02.300 It costs $100,000.
00:00:04.140 And he was just like beating himself up.
00:00:05.920 I was like, bro, send me your home address. 0.93
00:00:07.760 I'm gonna send you a bat so you can keep beating yourself up. 1.00
00:00:09.600 I'm like, are you done? 0.96
00:00:10.600 I know you feel horrible,
00:00:12.280 but was there a process for that sale that you made?
00:00:14.380 And he goes, no.
00:00:15.020 I said, then that's my fault.
00:00:16.320 In the future, you're gonna make that mistake again.
00:00:17.980 He goes, no.
00:00:18.420 So then it's a learn once.
00:00:19.620 That's a process problem.
00:00:20.940 Now, if I did have a process
00:00:22.800 and they didn't follow it properly,
00:00:24.140 it might be a training problem.
00:00:25.200 But if those things are true and it happens twice,
00:00:27.760 now I have a people problem.
00:00:28.920 If we're working together and something happens, I ask myself, is there a process that they followed and they either didn't follow or they followed it wrong?
00:00:36.000 If the answer is no, which 90% of the time there was no process, then I have to be accountable for that.