Dan Martell - December 31, 2025


People vs Process Problems


Episode Stats


Length

41 seconds

Words per minute

267.44186

Word count

184

Sentence count

14

Harmful content

Misogyny

1

sentences flagged

Toxicity

2

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

In this episode, I talk about how important it is to have a process in order to solve a problem. If there is no process in place, then you are responsible for the problem. And if there isn't a process, then it's your fault.

Transcript

Transcript generated with Whisper (turbo).
Misogyny classifications generated with MilaNLProc/bert-base-uncased-ear-misogyny .
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
00:00:00.000 I had a sales guy, he sent the wrong link to a client.
00:00:02.300 It costs $100,000.
00:00:04.140 And he was just like beating himself up.
00:00:05.920 I was like, bro, send me your home address. 0.93
00:00:07.760 I'm gonna send you a bat so you can keep beating yourself up. 1.00
00:00:09.600 I'm like, are you done? 0.96
00:00:10.600 I know you feel horrible,
00:00:12.280 but was there a process for that sale that you made?
00:00:14.380 And he goes, no.
00:00:15.020 I said, then that's my fault.
00:00:16.320 In the future, you're gonna make that mistake again.
00:00:17.980 He goes, no.
00:00:18.420 So then it's a learn once.
00:00:19.620 That's a process problem.
00:00:20.940 Now, if I did have a process
00:00:22.800 and they didn't follow it properly,
00:00:24.140 it might be a training problem.
00:00:25.200 But if those things are true and it happens twice,
00:00:27.760 now I have a people problem.
00:00:28.920 If we're working together and something happens, I ask myself, is there a process that they followed and they either didn't follow or they followed it wrong?
00:00:36.000 If the answer is no, which 90% of the time there was no process, then I have to be accountable for that.