Dan Martell - March 15, 2025


Process problem vs people problem


Episode Stats


Harmful content

Toxicity

3

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

What's the difference between a process problem and a people problem? How do you know if you have a problem within your team? What do you do when you find a problem amongst your team that you can't solve?

Transcript

Transcript generated with Whisper (turbo).
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
00:00:00.000 What's the difference between a process problem
00:00:01.660 and a people problem?
00:00:02.780 I have entrepreneurs come to me all the time. 0.99
00:00:04.560 This person sucks, this person doesn't pay attention. 0.99
00:00:06.860 And I ask them one question. 0.99
00:00:07.820 Have you ever trained the person
00:00:09.120 on the thing you're asking them to do?
00:00:10.580 Show me the document you created
00:00:12.240 where they're supposed to follow the checklist
00:00:13.880 to get the result you want.
00:00:15.100 It doesn't exist.
00:00:15.840 I know it doesn't exist
00:00:16.960 because you have a process problem.
00:00:18.800 Whenever there's an issue amongst my team,
00:00:20.540 I default to process.
00:00:22.220 I verify that there's a checklist
00:00:23.900 and it's been properly trained.
00:00:25.480 If those two things are true,
00:00:27.120 then I know I may have a people problem.