Dan Martell - Process problem vs people problem

00:00:00.000 What's the difference between a process problem

00:00:01.660 and a people problem?

00:00:02.780 I have entrepreneurs come to me all the time.

00:00:04.560 This person sucks, this person doesn't pay attention.

00:00:06.860 And I ask them one question.

00:00:07.820 Have you ever trained the person

00:00:09.120 on the thing you're asking them to do?

00:00:10.580 Show me the document you created

00:00:12.240 where they're supposed to follow the checklist

00:00:13.880 to get the result you want.

00:00:15.100 It doesn't exist.

00:00:15.840 I know it doesn't exist

00:00:16.960 because you have a process problem.

00:00:18.800 Whenever there's an issue amongst my team,

00:00:20.540 I default to process.

00:00:22.220 I verify that there's a checklist

00:00:23.900 and it's been properly trained.

00:00:25.480 If those two things are true,

00:00:27.120 then I know I may have a people problem.

Dan Martell - March 15, 2025