Who did you have to become？
Episode Stats
Words per minute
280.17883
Harmful content
Misogyny
1
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Summary
In this episode, I sit down with my good friend, Layla, to talk about how she became the leader of her team and how she uses her experience as a compliance officer to help her team be the best at what they do.
Transcript
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Who do you feel like you had to become as how you show up for your team?
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When Layla first came into my world, clients would run through the lobby because they were
1.00
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afraid to talk to me. It was 100% based on fear. It was because I didn't know any better and it
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was the fastest way I could get compliance. But what I lacked was what we like to call
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discretionary effort, which is there's so much more effort someone will give if it is not seen
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as the job, but the thing that they enjoy doing with their life. And only when I experienced it
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for the first time and seeing people just crush in ways that I never had thought with ideas I
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didn't think of rather than coming in with a plan and thinking, I'm going to sell everyone on my
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idea. It was more like, here's the problem I'm trying to solve. What do y'all think? And then
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we get a lot of real feedback because people are allowed to be heard. And then we come up with much