Dan Martell - Why Rich People Hire This Person

00:00:00.000 About 10 years ago, I was visiting San Francisco and I was going to Square and Google and all

00:00:05.820 these other tech companies. And as I walked around their offices, I noticed that they pretty much

00:00:11.220 create an environment where all they do is work because everything else is taken care for them.

00:00:15.560 They have the clean and full for the laundry. They have the daycare. They have the canteens.

00:00:20.420 They have the snack drawers. They have everything around them so that it takes care of all that

00:00:24.760 extra stuff that you normally have to think about so that they could do the thing that creates the

00:00:28.940 value for the business. And when I brought that back home to my wife, I was like, you know,

00:00:33.880 we both work from home and we could probably use some support in our home to be able to like buy

00:00:39.600 back time. Sure, we had a cleaning person. Sure, we had somebody helping us with meal prep. But to

00:00:44.400 take all of that and consolidate it since we both had offices in our home, I was like, wow, this

00:00:49.740 could be a really cool idea. And I went down the rabbit hole and I found out that there's a role

00:00:54.320 called the house manager that takes care of anything in your home that would otherwise be

00:00:58.820 you or your partner. So it frees up your time to do the thing in your business that makes you the

00:01:03.660 most money and or have the time for yourself to recharge or spend it with the people you love the

00:01:08.560 most like your kids and your family. So I want to walk through exactly how we found, hired, trained

00:01:14.140 and have supported our life through our house manager to help you buy back your time.

00:01:18.620 the first strategy is we want to talk about consolidating the roles to reduce complexity

00:01:26.620 see a lot of people they might already have somebody that you know runs errands for them

00:01:31.460 or somebody separate that comes to their house and cleans or somebody else that helps with meal

00:01:36.580 prep and they feel like oh this is really efficient but the challenge is is that you

00:01:40.240 now have four or five people that you've got to coordinate my philosophy is to consolidate when

00:01:45.540 When we started doing this,

00:01:47.240 we actually asked our cleaning lady, Shannon,

00:01:50.300 hey, could you stop by the grocery store once a week

00:01:52.720 and get kind of the core stable of stuff?

00:01:54.760 And then eventually went from groceries to meal prep

00:01:59.140 to even babysitting our kids.

00:02:01.160 Since they were already in the home,

00:02:03.080 why not ask them to support you at a higher level?

00:02:05.940 One day I was at my friend's house

00:02:07.600 and he was complaining that his wife wasn't on board

00:02:10.140 to have somebody kind of come in and be around more.

00:02:13.160 And I was like, well, what's the thing

00:02:14.240 that you want off your plate.

00:02:15.780 And he's like, well, honestly,

00:02:17.160 it'd be nice if I didn't have to go wash my cars every week

00:02:19.740 and put gas in them and, you know,

00:02:21.560 do all the kind of the maintenance around that.

00:02:23.440 And I was like, well, you have a cleaning lady.

00:02:25.060 And he's like, yeah.

00:02:25.900 And I said, why don't you ask them to support you?

00:02:27.640 He's like, whoa, I never thought about that.

00:02:29.860 It's like, at the end of the day,

00:02:31.460 there's probably somebody in your life that you trust,

00:02:35.100 that you already pay,

00:02:36.500 that you could pay the same amount

00:02:38.740 to do other stuff for you, like run errands

00:02:41.140 and go shopping and get groceries for you

00:02:43.400 or support the meal prepper, whatever it is,

00:02:45.940 to buy back your time so that you can do something

00:02:49.120 that you love, take care of yourself,

00:02:51.360 and or invest in your business

00:02:52.840 so that you can grow your business to have more resources.

00:02:55.540 The second strategy is to have one person

00:02:57.980 that's the true owner that creates proactive results.

00:03:01.800 See, when you consolidate all these different roles

00:03:04.140 into one person, then you can delegate the outcome

00:03:07.840 of managing the stuff in your life.

00:03:09.960 So for example, my executive assistant,

00:03:12.800 They manage all the corporate stuff,

00:03:14.820 all the emails and the legals and the financials

00:03:17.920 for all my different companies that I'm involved in,

00:03:19.980 my schedule, my time, my travel.

00:03:21.920 And then everything that's on the house manager side

00:03:24.560 is anything that's personal, which I call personal ink.

00:03:27.680 They are the CEO of the cars and the assets

00:03:31.460 and the real estate and the registrations

00:03:34.140 and the insurance and all of the little things

00:03:36.420 that when you add them all together

00:03:38.280 can take 10 to 20, 30, 40 hours a week of extra time

00:03:42.480 that you don't even realize.

00:03:43.800 And when you have two busy entrepreneurs in a family,

00:03:47.140 having somebody like that is indispensable.

00:03:50.500 I can't even explain how valuable that would be to your life.

00:03:53.540 And for me, the biggest tip I would give you

00:03:55.820 is to have your house manager report

00:03:58.060 to your executive assistant.

00:03:59.420 The reason why is because they know your calendar,

00:04:01.620 they know your schedule, they know where you're gonna be.

00:04:03.700 And if you want somebody that's in your home

00:04:06.280 to be able to prep things, pack for things,

00:04:08.520 go purchase stuff, run errands,

00:04:10.540 they can work with that person that's around you to do that.

00:04:13.960 So being in your office and having documents brought to you,

00:04:16.600 sign them, brought to the law firm,

00:04:19.020 having all your mail processed

00:04:20.600 and then checks being brought to your bank

00:04:22.620 and moving parcels around and shipping gifts to people

00:04:25.380 and all that stuff,

00:04:26.280 having it coordinated through your executive assistant

00:04:28.720 with your house manager is a game changer

00:04:31.220 to buy back your time, to have the focus,

00:04:33.420 to do the thing that only you can do.

00:04:35.240 The third strategy that I wanna share with you

00:04:37.160 is how to find this person so you avoid hiring a dud.

00:04:41.140 You know, most people, when I share this,

00:04:42.660 they're like, okay, how do I find this person?

00:04:44.720 Where did you find yours?

00:04:45.780 I don't understand.

00:04:46.620 That sounds like such a crazy thing.

00:04:48.320 Like that sounds, that's a big role to hire for.

00:04:51.340 And my philosophy is very simple.

00:04:53.640 If other people in their life manage their life,

00:04:57.220 why can't they manage my stuff?

00:04:58.480 Why can't they come in and coordinate and organize

00:05:01.480 and clean and purchase and schedule stuff in my life?

00:05:04.800 They're doing it for themselves.

00:05:06.260 So my whole philosophy has always been

00:05:08.140 what I call the test first hiring method.

00:05:10.040 And it really comes down to three parts.

00:05:11.180 Number one, I wanna use a video submission

00:05:14.740 on the application to quickly vet

00:05:17.600 and see if somebody can follow instructions.

00:05:19.500 It's very simple, okay?

00:05:20.820 Number two is I'm gonna use a profile assessment.

00:05:23.100 One of my favorites is called the Colby A.

00:05:25.960 And it tells me if somebody has a high follow through.

00:05:28.640 Are they somebody that is a good researcher?

00:05:31.040 People that essentially compliment me, the opposite of me.

00:05:33.960 If I hire somebody that's gonna help support me,

00:05:36.480 I don't wanna hire another me, 1.00

00:05:37.840 I wanna hire the opposite 0.99

00:05:39.120 so they can take things off of my plate.

00:05:41.720 The third thing we wanna do is a test project.

00:05:43.900 And when it comes to a house manager,

00:05:45.340 my favorite is to actually simulate

00:05:47.340 what I'm gonna expect them to do.

00:05:48.780 So I might ask them to deal with some mail,

00:05:52.440 go make a purchase, babysit my kids,

00:05:55.240 whatever you're gonna ask your house manager to do,

00:05:57.080 you wanna simulate that and just see how did they show up?

00:06:00.220 What questions did they ask?

00:06:01.520 Did you give them all the information?

00:06:03.020 Did they read the play?

00:06:04.380 Did you gel with their behavior, their attitude, their vibe?

00:06:08.180 Because you're gonna have them in your home.

00:06:09.560 If they didn't connect with you and your partner

00:06:11.880 and your kids, then that's not somebody

00:06:14.140 you wanna move forward.

00:06:15.100 You wanna find somebody that you feel at ease with

00:06:17.540 in your space, but also can take things off your plate

00:06:20.340 and make you feel comfortable.

00:06:21.680 Number four is all about task and management.

00:06:25.180 You wanna avoid underperformance,

00:06:27.240 meaning that what is the process you're gonna use

00:06:30.100 to manage them?

00:06:30.940 So for me, I'm a big fan of weekly one-on-one.

00:06:34.320 You know, some people make the mistake

00:06:35.500 when they have somebody come and support them in their home

00:06:37.720 to treat them like a friend

00:06:39.080 and be very loosey-goosey with their expectations

00:06:41.740 and always wanna be polite and talk to them, et cetera.

00:06:44.720 I mean, the way I look at it is they have work to do,

00:06:47.360 they have outcomes to achieve

00:06:48.620 and I wanna stay out of their way.

00:06:50.060 I don't wanna interrupt them and bug them.

00:06:52.640 And when I do that,

00:06:53.680 I use the one-on-one weekly meeting to get aligned,

00:06:56.940 to get feedback on my direction and my being clear

00:07:00.680 to understand if they're bottlenecked or they overwhelmed,

00:07:03.340 what's missing in our relationship.

00:07:05.440 And then some tips is to use software

00:07:07.840 to manage the communication, the project management

00:07:10.380 and the account in detail.

00:07:11.880 So to manage all the passwords and codes

00:07:14.260 that might come in all of our real estate and our lives,

00:07:17.100 we use 1Password,

00:07:18.300 which is a great software for sharing that stuff.

00:07:20.360 We use Google Docs to manage the systems

00:07:22.880 and the playbooks that they're creating

00:07:24.860 on an ongoing process to manage the people

00:07:27.260 and the things and the timeline for stuff.

00:07:29.560 And then we use Trello because Trello's

00:07:30.940 an easy project management software to just know

00:07:33.740 what are you working on this week, what's next week,

00:07:35.840 what's in the queue to eventually discuss and scope out

00:07:38.900 and give you the resources to complete

00:07:40.440 some other bigger projects to really support the family.

00:07:43.560 You know, I want you to consider this quote by Jim Rohn,

00:07:45.820 that time is more valuable than money

00:07:48.220 because you can get more money, but you can't get more time.

00:07:51.720 So if you've been on the fence

00:07:53.200 of bringing in a house manager in your life,

00:07:54.800 I hope this acts as a sign to get you

00:07:56.840 to finally make the hire, bring them in,

00:07:59.080 train them, manage them to buy back that time

00:08:01.900 to take your life to another level.

00:08:03.700 So if you found this video useful,

00:08:04.940 be sure to leave a comment below.

00:08:06.440 Let me know what resonated the most with you.

00:08:08.280 What did you take away?

00:08:09.120 What did you need to hear most?

00:08:10.740 And as per usual, I wanna challenge you

00:08:12.200 to live a bigger life and a bigger business.

00:08:14.080 I'll see you next Monday.

Dan Martell - May 01, 2023

Why Rich People Hire This Person

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