00:00:00.000We're all fascinated by police shows, by detectives solving murders on television, but what's it really like?
00:00:09.220Well, Hank Insignia was in the Toronto Police Service for 34 years.
00:00:13.540He spent 18 years in the Homicide Division, five years heading up the country's largest homicide police service.
00:00:19.940So, what is it like? That's part of what he discusses in his new book, The High Road, Confessions of a Homicide Cop.
00:00:25.980But he also talks about personal reasons for why he ended up in the police service, his experience with anti-Semitism within the Toronto Police Service, and pulls back the curtain on the politics behind all of it.
00:00:39.640We sat down to chat with Hank Insigne. Here's our discussion.
00:00:44.040Hank, after more than 30 years as a police officer, I know you've been retired for a couple of years now, but 30 years as a police officer, so many covering homicide. Is there one case that you worked on, murder or otherwise, that still haunts you, keeps you up at night, bothers you?
00:01:01.680you know i had a case uh and i really can't talk too much about specifics of the case but i had a
00:01:10.000case very early on in homicide that uh we worked really hard on for months and months on end
00:01:15.940uh and we laid charges and we had multiple trials and at the end of the day uh our accused was
00:01:24.260acquitted. And I still think about that one, I think more than any others. Uh, but the nice
00:01:31.940thing about 34 years in policing, uh, I still have a lot of great memories of, uh, cases back
00:01:40.820in 14 division in my uniform days as well, uh, in the major crime unit in, in uniform, uh, working
00:01:48.260there is those are some of the best times um and a lot of those cases really never come to light
00:01:55.920because they're not as uh sexy and interesting as the homicide cases in the public eye well i mean
00:02:03.820homicide cases that takes up an awful lot of time uh in our um entertainment world think of all the
00:02:11.480movies the cop shows uh we all watch law and order uh we even watch law and order toronto which is
00:02:18.240really realistic because people get convicted as opposed to just giving bail over and over again
00:02:22.700um sorry that's my joke about our justice system but you know how different is it between what we
00:02:30.660see on tv and what you dealt with what does the public misunderstand or not get about homicide
00:02:39.400investigations because we've been misinformed from watching too much csi you know uh csi which is uh
00:02:47.820which obviously is complete fiction uh loosely very loosely based on real cases that they've
00:02:55.980taken a massage massaged into a drama series um law and order a little more true to actual cases
00:03:05.900but no homicide obviously gets solved in 45 minutes uh really
00:03:10.700it's uh well 20 minutes and then 20 minutes for the uh for the court process right i mean these
00:03:18.940things take place over years uh sometimes usually months and months uh before you can even lay a
00:03:28.800charge and then of course uh doing the investigation and making that arrest and laying that charge if
00:03:35.520you've been fortunate enough to get to a point where you can gather enough evidence to lay that
00:03:41.200charge is one-third of the process. You've still got your preliminary inquiry, which happens in
00:03:49.20090% of homicide cases. So that's kind of the trial before the trial. Yeah, before a provincial
00:03:57.300court judge. And that provincial court judge, upon hearing the evidence, decides if there's
00:04:02.520enough evidence that a jury could, uh, possibly convict, uh, the accused at superior court. So
00:04:09.780you, you do that and that's just almost as much work as an actual trial. Uh, and then months later
00:04:16.960you get your actual trial down at the superior court. So literally your, your investigation is
00:04:22.900one third of that time. Uh, and I'd say the, uh, the most amount of work comes after you close that
00:04:28.420cell door and uh after you've laid the charge so and then the investigations themselves uh like i
00:04:34.720said what you see on tv is uh isn't that realistic when it comes to the long hours and the amount of
00:04:41.220work going on in the background um and one thing they always get wrong uh in tv series as good as
00:04:49.120some of them are like uh if you remember remember the wire uh which i thought was really really good
00:04:56.180as far as the politics and the semantics of investigating drugs and homicide goes.
00:05:02.980But when was the last time you saw a homicide detective on a TV show
00:05:07.280sitting down and writing notes for hours on end?
00:09:48.640Put another way, a Jewish Canadian is 20 times more likely to be a victim of a hate crime than any other Canadian.
00:09:57.060Yeah. And, you know, especially since the book came out, I've sat down and I've chatted and I've been in synagogues and talking with the Jewish community online as well. And I'm sure you see it online too. They're scared. It's pretty sad when we see members of the Jewish community standing up and saying, we're getting out of here. It's just become too dangerous.
00:10:25.160if you can't walk down the street in your own city at any given time of day without having to
00:10:33.460look over your shoulder and be fearful of being attacked because of your religion,
00:10:38.240then something's gone horribly wrong in our country. And unfortunately, the Jewish people1.00
00:10:43.640have taken overwhelmingly the brunt of that. And that shouldn't be happening. And I think
00:10:49.860it's a lot of it is up to the police to protect them from that. Do you think that when you
00:10:56.760experienced anti-Semitism within the force while you were working there, that perhaps you experienced
00:11:03.660it because to take a term from a different form of discrimination, you passed. People looked at
00:11:12.680you and they looked at your last name and they, well, he's not a Jew. I can, I can just let rip.1.00
00:11:20.340Yeah, I mean, very, very few people realized my background and my heritage in my life or within the police service.
00:11:32.220So I think people got too comfortable around me and openly made those comments, right?
00:11:40.080And other communities will experience this as well.
00:11:43.560Um, and not until those comments got to the point where they were so vile, uh, where I thought the person making those comments who was in the ranks above me was probably one of the most vile Jew haters, uh, I had seen that, uh, that I thought, wow, this, this should not be happening.
00:12:04.000This should not be happening in this organization.
00:12:07.000And if I was obviously of Jewish descent, I don't think those comments would ever have been made in front of me.
00:12:21.940How do you feel the leadership at the Toronto Police Service has dealt with the rise in anti-Semitism that we've seen on the streets?
00:12:32.500They have just in the past few days announced terrorism charges against one of the leaders that I used to see on a regular basis, leading people through the streets, glorifying Hamas, glorifying the leadership of Hamas, putting out all the chants that, if you understand them, are clearly anti-Semitic.
00:12:56.540And so charge has been laid now, but for the most part, it's felt like free reign here in Toronto.
00:13:04.380How do you feel the leadership from Chief Demkew, the mayor, other senior leadership within the police have dealt with this issue?
00:13:13.100Has it been good? Have they had no options? Has it been horrible?
00:13:17.100I think it was abysmal. I think from October 7th, 2023 onwards for two and a half years, it was absolutely abysmal.
00:13:26.540And in the spring of this year, it seemed something, something changed.
00:13:30.580I think, uh, Michael Kurtzner writing letters to the chief, essentially telling him to do
00:13:35.740his job, uh, and the establishment of, uh, different units within the police service,
00:13:41.520uh, to respond to some of these, these incidents, the establishment of a security apparatus
00:13:54.900And that should have been happening in, like I said, in October of 2023.
00:14:00.180I think we hit a really low point at the Art Gallery of Ontario event, which you probably remember, where our Prime Minister and the Prime Minister of Italy were attending a function.
00:14:13.380And they had to cancel it at the very last second because of the protesters.
00:14:16.800And I thought that should never, ever be happening in this city.
00:14:19.580so you see this fellow now who's been charged with these terrorism related offenses and some
00:14:27.140of the offenses date back to 2024 uh and so there's been a real swing i think within the
00:14:33.560police service i think they're getting some pretty poor legal advice uh last year and and they even
00:14:40.500talked about getting that legal advice and exactly what that legal advice was and my position is you
00:14:46.840I do a lot of media commentary, was legal advice is just that. It's legal advice. If you don't
00:14:52.940agree with it, you can get a second opinion. And that obviously wasn't happening. So since then,
00:15:00.040they've certainly gotten some different lawyers on board. And we see a lot of work being done by
00:15:08.620organization led by Mark Sandler, who's just probably one of the best lawyers in the country,
00:15:14.360called the Alliance of Canadians Combating Anti-Semitism.
00:15:20.300And they're working a lot of the behind-the-scenes actions,
00:16:41.400I know you were never at the chief level, but what's your experience to politicians, be it a mayor, premier, prime minister, send messages or set the tone for what the chief actually decides, okay, we're going to enforce this or we're going to back off on it.
00:17:03.160I think that early on, Chief Demkew got the message loud and clear from Mayor Chow, and so he took a very light touch with these protests.
00:17:12.560Well, I think there's a couple of things in play there. And I think if you consider that the police services board has four appointees from the mayor herself and three from the premier's office, and the chief briefs the mayor, or at least used to in the John Tory days at 6.30 a.m. every single morning.
00:17:38.140And if you think there's no conversations going on about operational priorities, then you're sadly mistaken. And obviously, if the mayor is influencing the police services board with the four members, obviously the mayor is going to have some influence on the board itself.
00:17:53.680So you look at the amount of money that's gone to the police service over the last several years since Olivia Chow has been mayor and everyone's, you know, very thankful increasing the funding, but we're paying almost $1.5 billion a year for the police service and the money definitely talks.
00:18:12.660And the other issue I think that we've seen in the past is the police chiefs who are looking ahead to political careers after their policing careers. And is that affecting their decisions as they run the police service? Are they pandering to their future voter base? I don't think that should be allowed to happen at all, right?
00:18:35.420We've seen a couple of Toronto police chiefs go on to MP positions.
00:18:41.680We saw another police chief make an attempt at mayor and a provincial seat.
00:18:51.460I think if police chiefs are thinking that far ahead to their future careers, is it affecting the day-to-day decisions they're making in the operations of the police service?
00:19:00.580So, and I think the way around that, and I've talked about it many times, is we need to change the structure of the command of the police service.
00:19:09.340And that's been suggested in multiple reviews of police services.
00:19:17.200I think you have to increase the civilianization of the command and the oversight and transparency of command.
00:19:22.720I don't think we should ever be in a position where one person, that being the chief, should be in control of that entire organization.
00:19:30.580And it shouldn't be so secretive, the day-to-day operations of that organization, that things can get buried and pushed under the carpet without anybody else knowing.
00:19:44.140there was just a report out saying that crime is down and of course that's being used to or
00:19:51.660will be used to say well see we don't need to increase the police budget um don't want to make
00:19:57.640this all about toronto but let let's talk about um do we need more police on the ground
00:20:03.740brad bradford's running for mayor in toronto and he says he wants to hire a thousand new officers
00:20:59.360But we're not keeping up with the number of officers out there,
00:21:03.000at least not on a per capita basis no we shouldn't uh that's our fault over the last 30 years budget
00:21:11.000has always been an issue when it comes to policing and like i said the uh the amount of money they're
00:21:16.480pouring into it now is welcome to see and i'm always been a big proponent and a fan of more
00:21:22.020police officers uh but when they're being effectively used within the city and being
00:21:31.760effectively trained and professional and transparent, uh, because that's what's causing
00:21:37.380all the issues right now. So they're having a real hard time keeping up, uh, with their multi-year
00:21:45.120hiring plan, uh, with retention, uh, of some of the officers and the amount of people retiring
00:21:52.660and leaving to other, leaving for other police services, uh, to add a thousand officers. I think
00:22:00.520you could double the size of the police service in Toronto and it could be very, very effective
00:22:04.840in the city. The question is, what's the cost? How are we ensuring that they're being trained
00:22:11.200properly? How are we ensuring that we're not losing them to other police services? And
00:22:16.220how are we going to use these police officers that we have? So when you talk about crime stats,
00:22:23.960You know, overall, compared to 15 years ago, they really are not down that much.
00:22:33.220Well, I would actually argue, because I've just looked at them, the community safety indicators where they combine assaults, break-in enters, robberies, etc.
00:22:42.880the uh it's down to 43 000 incidents in 2025 from 47 000 in 2024 and 49 000 in 23
00:22:54.680but the 10-year average is 39 000 so it's still up and this is what york regional police have
00:23:02.400done recently other police services there oh crime's down well yeah from an insane high because
00:23:08.540i don't know what happened over the past few years crime was up everywhere dramatically and now it's
00:23:14.260fallen a little bit and people say oh see mission accomplished yeah no far from it uh it comes in
00:23:21.180ebbs and flows and right now it's at a bit of an ebb uh wait for that next flow uh and i think
00:23:27.540you'll see it'll it'll skyrocket again uh and you know if you're talking about the difference between
00:23:35.34049,000 incidents and 47,000 incidents. It'd be interesting to take a look at the margins of
00:23:42.860error. It'd be interesting to take a look at how they're compiling these statistics,
00:23:47.700the non-reporting of some incidents. I was part of a community group several months ago,
00:23:53.780and they were discussing issues within their neighborhood. And one lady played a clip of a
00:24:02.880fellow coming into her backyard and trying her back door and she had video of it and I said did
00:24:08.400you report it to the police and she said well no why would I bother what are they going to do with
00:24:12.080that I said well for all you know two hours later the same guy two blocks north got into somebody's
00:24:18.380house and and committed a sexual assault and the police are desperately looking for any video
00:24:23.740footage so you just don't know so you've got to report things like that and several months ago
00:24:29.000I was reading through one of the reports to the police services board and they talked about how
00:24:34.100robberies were down. Well, a robbery is essentially a theft with an assault, as you know. And I looked
00:24:40.100at the stats and I said, okay, robberies are down, but thefts are up and assaults are up.
00:24:44.480So what's going on here with those statistics, right? So the difference between 47 and 49,
00:24:51.580I don't think is anything to rest on your laurels about whatsoever. And we've just got to keep
00:24:58.160keep that fight and keep up the number of police officers and make it a better environment and
00:25:04.700culture for them to work in so we're not losing them to other organizations all right we need to
00:25:10.460take a break and i want to get back to your book and more about your career as a homicide detective
00:25:15.460because it is fascinating hank but we have a quick break first and a shameless plug because
00:25:20.680we've got merch post media merch you want a hoodie you want a hat your favorite newspaper
00:28:32.140Stick around at the end of the episode to hear a sample of one of our favorite episodes from Season 2.
00:28:37.260And if you missed it, there are even more episodes from last season.
00:28:40.780So make sure you subscribe to Canada Did What?
00:28:43.400The book is The High Road Confessions of a Homicide Cop.
00:28:48.660Hank, you were involved in a couple of very high-profile homicides that caught national attention.
00:28:57.820We're talking about Jane Kriva's Boxing Day shooting, December 2005.
00:29:03.640Bruce MacArthur, the case which turned out to be a serial murder.
00:29:07.740Before we talk about the cases individually, tell me what it was like to be involved in such high-profile, media-intensive cases, because most homicides don't make the front page of the newspaper. They don't lead the local news, never mind the national news. What was it like being involved in such very high-profile cases?
00:29:28.380well you know i spent 18 years in homicide including five of my last years as the unit
00:29:35.560commander of homicide and jane creba for instance at the end of 2005 which was my first year in
00:29:43.420homicide uh i was preferably involved in that the entire office got called out it was boxing day
00:29:49.360we still used an old pager system and the boss just put out an all page anybody who's available
00:29:55.880come in. So I happened to be one of the, uh, peripheral investigators on that, uh, the night
00:30:01.680it happened. So by working through, uh, some of the smaller profile cases and cutting your teeth
00:30:11.960with the small media scrums and the small press conferences, I think as a homicide investigator,
00:30:18.940you have to be comfortable in front of a TV camera. Um, and I don't think you should be
00:30:24.640rely on the media relations officers to do your talking for you. I think that's doing a bit of a
00:30:31.980disservice to your victims. So it's not easy to get in front of the cameras. It takes a lot of
00:30:39.160practice and you're going to screw up. You're especially going to screw up when you first
00:30:42.880start doing it. And I still get nervous getting in front of the cameras. I still get nervous
00:30:54.000And really getting to that point after, you know, 10, 15 years in homicide where you learn
00:31:02.660to what you can say, what you can't say, and strategically what you should say to help
00:31:09.400further your investigation just comes with experience and knowledge.
00:31:14.840So I was very fortunate the last several years of my investigative stint to be involved in some pretty high-profile cases and be able to handle the media and be able to get that public persona out there, which I got a lot of positive feedback from, not just from the media, but from the public itself.
00:31:37.600And that really has evolved into my post-policing career,
00:31:42.040which still heavily involves media and public speaking.0.70
00:34:13.100What was the clue that dropped that made everyone look at it differently and say, okay, there's something here?
00:34:20.720Well, I think it was never looked at differently by the police and the investigators in the background, but that's something that the public doesn't see and isn't aware of what's going on.
00:34:34.200So I was pretty heavily involved in that investigation back in 2012, 2013, and I write about it in the book.
00:34:43.060and when i first became involved we were aware of one missing person and then we very quickly
00:34:49.700realized well hold on a second we've got three missing persons uh you know from the same area
00:34:54.880and there's not a person in that project room who isn't thinking in the back of their head
00:35:02.540could this be a serial killer i mean that's always on the table but that's something you
00:35:08.940either have to be able to include or exclude in your investigation, and we just didn't have the
00:35:13.420evidence to include that in the investigation. So the criticism came in 2017, once the
00:35:20.940investigators had honed in on Bruce MacArthur, and had tied him to two of the missing individuals,
00:35:30.140and the police chief at the time was asked is there a serial killer and he quite legally
00:35:39.400correctly said the evidence isn't telling us that's not the case right now uh and
00:35:47.280couldn't he have said something to the effect of but that's certainly something that we're
00:35:52.420we're looking into the the possibility of that he could have uh but he didn't and that's where
00:35:58.720the criticism really came in. But really, even in August, September of 2017, when we first started
00:36:08.980really digging at Bruce MacArthur, the challenge amongst the investigative team is, are we going
00:36:18.060to end up with more murder charges than we had against Mark Moore, who, as you know, we charged
00:36:51.160gathering of evidence in the book you talk about getting all this cctv footage and trying to piece
00:36:59.580it together how long does a process like that take you're going on and on trying to piece together
00:37:06.620bits of video here bits of video there i mean we're still seeing that with the barry and honey
00:37:10.740sherman case all we've got is some bad doorbell you know video how much you describe the grunt
00:37:19.500work that goes into something like that. Well, if you take the Bruce MacArthur case as a very
00:37:26.080good example of that, where his last victim, Andrew Kinsman, was killed at the end of June of
00:37:32.1002017. And the investigators from 51 Division, because it started as a missing persons investigation,
00:37:39.660actually did a phenomenal job and just said, grab every video camera in this neighborhood for
00:37:45.920several blocks surrounding Andrew Kinsman's house and just preserve that video. So there's a massive
00:37:51.580amount of thousands of hours of video surveillance, and it wasn't until mid-August, so a month and a
00:37:58.760half later, where one of the officers reviewing the video said, this red van circles the neighborhood
00:38:06.460twice, right around the time that Mr. Kinsman has last heard from. And that just shows you,
00:38:14.720it's there's artificial intelligence is starting to help a little bit but it's literally officers
00:38:22.420sitting behind a computer screen watching video and you can't fast forward it uh you know there's
00:38:32.780no way to go through it more quickly so you're watching it hour for hour as it was captured
00:38:40.200trying to find a little clue or a little piece of something and something that doesn't quite
00:38:45.780look crap right yeah it does something that jumps out so and video surveillance i mean when i started
00:38:53.300in homicide i had a case in 2006 which was a nightclub shooting um and the video for the time
00:39:02.080was actually very very good it was a multiplex system i believe there are nine cameras uh and
00:39:08.680And our incident actually takes place from the time the suspects first arrive to the time the murder happens and then they leave is an hour. And I was the one responsible for going through that video. And I spent about five weeks doing nothing but watching that video, trying to pick little things out, trying to find the clues in that video.
00:39:35.920so and even then uh you know two years later in court i'm in the witness box playing through the
00:39:43.960video and i noticed something else on the video that i hadn't seen during those five weeks so
00:39:48.660it's very labor intensive uh there is software available now where you can upload the video and
00:39:55.420say okay uh find me any footage of somebody wearing a red baseball cap and it'll do that for
00:40:02.880you right it'll do that it'll do something like that right or find me any video of a of a black
00:40:10.460honda crv uh driving along the street it it will do that for you but few and far between where that
00:40:17.480can actually uh be utilized and we launched a video analysis unit back in 2018 we got some
00:40:25.140additional provincial funding uh and the chief of police at the time mark saunders came to me i was
00:40:31.620the the inspector in charge of homicide and he said i've got this money what do you want to do
00:40:35.540with it and i said i want a video analysis unit uh i'm tired of going to the opp and and utilizing
00:40:41.840their professional video analysts to do the work for our cases so that was the start of the uh of
00:40:49.700the video analysis unit and they do some great work and they're the ones who are on the forefront
00:40:53.560now of utilizing that ai to uh to help make going through video a lot easier add into that
00:41:01.360Brian, the, uh, the body cams that all of the police officers wear and the issues with, uh,
00:41:07.840the video on those body cams and the, uh, the, the vetting of those body cams for disclosure in
00:41:14.420court, uh, and the things that those body cams capture mostly good, sometimes bad, uh, about
00:41:21.020the actions of police officers. And you're adding that into every single case, every single homicide
00:41:26.640case and the homicide squad has to do all that work to, uh, to go through all that video footage
00:41:31.600as well. You said that capture is mostly good, sometimes bad. I know police weren't, some
00:41:38.980officers, some police associations weren't crazy about body cams. Now they love them
00:41:43.580because it more often than not helps. And, you know, the idea that, well, the body cams will
00:41:50.140show how awful and corrupt all police officers are hasn't panned out. It's quite often showing
00:41:55.900the opposite. But it must be a gut punch to you as someone that spent so much time on the force
00:42:04.240to see something like the recent arrest of, what is it called, Project South?
00:42:13.080Several officers arrested, talk of corruption, talk of ties to criminal drug dealing gangs,
00:42:19.480and including all the way down to, you know,
00:42:30.620Like, how do officers like you, retired officers,
00:42:34.300or guys who are still on the force and are clean,
00:42:36.900how do you react to that without just wanting to scream?
00:42:40.900Yeah, I mean, there's nothing, you know,
00:42:43.400that a good cop hates than seeing a bad cop.
00:42:45.860uh, and obviously the, uh, the corruption charges that we're seeing, and corruption is a pretty
00:42:51.120broad term. Um, but in this case, the corruption of, of those officers being involved, what they're
00:42:58.540allegedly involved in, uh, it, it does really, really make you want to scream, uh, and hang
00:43:06.520your head. It's embarrassing for retired officers. It's embarrassing for current officers, you know,
00:43:12.720The vast majority of police officers, and as we've said a thousand times, are good, hardworking people with the right intentions.
00:43:23.700And my book, The Dedication at the Beginning, is to the well-intentioned police officers in the city of Toronto.
00:43:30.720But there are police officers who are using their job for ill-gotten gains, and that should absolutely never be tolerated, and there should be more mechanisms in place to stop the abuse.
00:43:47.220We've seen it time and time again since the day I joined the job, the abuse of the databases, and now the leaking of information from those databases to criminal organizations.
00:44:03.300Surely we can do more to stem this and stop this, and we'll see where the Inspector General's review lands as far as recommendations for that.
00:44:14.740But it just makes you sick to your stomach when you see that going on with police officers.
00:44:22.760It makes the good police officers' jobs that much more difficult.