00:00:24.600Guys, today we have Q and AF, that's where you submit the questions and we give you the
00:00:29.880answers you can submit your questions a couple different ways dj's going to tell you how yes my
00:00:34.300brothers and sisters you guys can submit your questions by email to ask andy at andy frisella.com
00:00:39.380or you can click the link in the description below and submit them there or just drop them
00:00:44.500in the comment section of the q and af videos on youtube thank you brother you're welcome yes sir
00:00:50.800yes let's just get right into it you guys know the deal we're going to go through uh three
00:00:57.520questions here and uh we need you to share the show out okay so if the show makes you think it
00:01:02.500makes you laugh it gives you new perspective you learn something which you will do us a favor and
00:01:06.420don't be a ho share the show greetings greetings what's up salutations what's going on dog another
00:01:12.880man yeah man all is good man yeah yeah we're good it's a great day to be alive dude it's actually a
00:01:18.120really beautiful day out tonight and we're in here i know trying to make people better man i know man
00:01:22.920we're dedicated what are you doing yeah what are we doing 90 of them just listening don't do shit
00:01:29.580even even sharing the show yeah man yeah you know what show's over fuck you let's just go
00:01:35.120no man guys you know how this works i got three good ones for you man uh so let's dive into these
00:01:42.280guys andy question number one andy i'm 33 and one of the hardest things for me lately
00:01:48.280has been watching people i care about make the same mistakes over and over again same financial
00:01:55.420problems same relationship issues same excuses at some point i stopped giving advice because it felt
00:02:02.620like they didn't actually want help how do you know when to keep trying to pull people forward
00:02:07.680and when to let them figure it out on their own well i would ask you like what are you doing
00:02:14.000okay like how's your stuff look how's your life going are you in a position to give advice
00:02:20.440have you done anything that's going to make people listen to your advice you know we see
00:02:24.540all these people online giving advice about all these things but if we really look at their lives
00:02:30.140nobody wants it so you got to realize that for people to want to listen to you you have to
00:02:34.580represent something that is worthy of them achieving okay the the advice has to be qualified
00:02:41.740And I think with social media, especially, we've come to this time in the world where everybody thinks that their advice is valuable and it's not, you know, not everybody's advice is equal.
00:02:52.800Not everybody has equal amount of value to provide.
00:02:55.600And just because you get a microphone and a few followers on social media doesn't mean you're giving good advice.
00:03:01.160So, you know, the truth of the matter is, is that unless you're achieving something that is worthy of achieving, nobody's going to listen to anything that you say.
00:03:11.140and this is a big problem why so many people have problems getting traction as a content creator on
00:03:17.560the internet well because you haven't done anything okay what have you done what qualifies
00:03:23.120you to give advice okay so that's the first thing the second thing is is um there's like two percent
00:03:30.120of the population that actually are achievers and winners okay everybody else doesn't give a fuck
00:03:35.120they live they live by the list they go to school they get married they have some kids they never
00:03:40.940ask themselves what they actually want and then they go through some sort of midlife crisis you
00:03:45.300know in their 40s because they're like fuck I never even thought about what I wanted so that's
00:03:51.160most people so you got to realize that if you're not living something worthy of them to observe
00:03:58.160and aspire to be they're not going to open their eyes to what's possible for themselves and second
00:04:04.100of all even if you do a lot of them don't want it okay so like why why are you that worried about
00:04:11.140it yeah you know what i mean like bro the best thing you can do is worry about yourself go out
00:04:16.580and win big let the people who were gonna also have the propensity to want to win big observe
00:04:22.540that winning and then when they reach out and they say hey man this is awesome i want to do this
00:04:28.960that's when you you know say yeah you can here's what you got to do so stop giving unqualified
00:04:34.420advice and wasting your energy on people who quite honestly aren't going to do shit with their lives
00:04:38.540it's almost like a sense of like false loyalty to the wrong people for some reason well i think
00:04:44.420when people win you know you want everybody else to win especially when you're like a normal person
00:04:49.020and you haven't come from much and you come from you know regular america and then you realize that
00:04:56.680you can win and you realize that it's not as hard as people say yes it's very hard but it's not
00:05:02.500impossible and then you realize it's worth it if you're a good person you're going to want that for
00:05:07.660other people you know the one of the biggest reasons i do what i do is because i understand
00:05:13.060how normal i am and how regular i am and i understand that everybody else out there that's
00:05:21.540normal and regular also has the capacity to win but you got to want to win you got to have those
00:05:27.880dreams and goals there's a lot of people that don't dude there's a lot of people that don't
00:05:31.980even think about tomorrow they don't even think about anything past Friday night you're not going
00:05:36.300to magically say something to those people that's going to make them want to do it even if you want
00:05:42.040it for them you know the best thing you can do is win and then they can see that and then they
00:05:48.120could say oh shit and maybe a light bulb will go off but maybe it won't but if it doesn't they
00:05:53.020don't i mean you're just wasting your breath yeah dude the advice piece is huge too man um i feel
00:05:58.060like we've talked about this before it's like you know being very careful obviously who you're taking
00:06:03.060advice from but it's like just because you know somebody can give you good advice in one area
00:06:07.340of your life doesn't mean that they can give you good advice in all the other i mean how many how
00:06:12.100many of these people have we seen online you know give business advice and all of a sudden now they're
00:06:17.760they're giving marriage advice and then their marriage falls apart and look like fucking idiots
00:06:21.200right right like now i believe in jesus yeah right it's like that's that's what it always
00:06:26.280comes back to when people are out of options and they've burned their credibility so hard
00:06:30.940then they become like you know holy rollers that's right you know and i'm not dogging on anybody
00:06:37.180that's you know found jesus and lives that life but it is awfully convenient for a lot of these
00:06:43.760people right like they've done all kinds of bad shit now all of a sudden it's jesus time and you
00:06:48.960know that's how it's supposed to be but not when you're it's your brand yeah you know but uh
00:06:53.580yeah man i mean look dude you're yeah you're not an expert on everything just because you're
00:07:02.520winning doesn't mean that you know everything about everything else yeah you know so like
00:07:08.760i try to stick to my lane in terms of navigating personal development and business and how to win
00:07:15.600and make money and success because i understand that pretty well i don't give my friends advice
00:07:23.140on other areas of shit you know like i'm not giving uh my brother parenting advice when i've
00:07:30.300never had fucking kids yeah you know what i mean yeah that's real let me ask you this i mean this
00:07:34.620is an interesting topic how diversified is your friend group at this point
00:14:18.860then one of the most valuable things that you can do is develop personnel
00:14:22.520and replicate your own skill set to your level or even better.
00:14:28.760Like if I have a person who I know I could put other people with
00:14:33.780and they will come out the other end of that tunnel in a year
00:14:36.600and be fucking amazing what's that worth to my company yeah that's worth a lot okay that's worth
00:14:43.480a lot so you can't be afraid of letting these people develop because you know i'm afraid they're
00:14:49.820going to take my job that's like loser thinking your job should be i'm going to make this person
00:14:55.200the best that they possibly can be and hopefully they will not only do as good as me but hopefully
00:15:02.600even better and then by the way let's say that person does surpass you and eventually because
00:15:08.580this happens eventually ends up being ahead of you how thankful are they going to be for you
00:15:13.900helping them think of that relationship okay so it's kind of like you know i said i wouldn't give
00:15:18.980parenting advice but i'm gonna give some all right it's kind of like when you know if you're a good
00:15:25.300parent i think you know your job is to is to make your sons and daughters more successful
00:15:33.600and have a better life than you had yeah right and that's the same thing as being a leader and
00:15:38.600you can't do that if you're hovering over them and micromanaging the whole time so
00:15:42.120you know the answer is uh you know yes it's appropriate sometimes it's also appropriate
00:15:48.600when they when they're off track like let's say you got somebody and you've let them ride the
00:15:53.320bike and they did pretty good and then all of a sudden they start fucking up well well dude they
00:15:57.920might not have enough awareness to understand where they're messing up so you got to go back
00:16:03.300and kind of examine and then show them okay here's why you're off and then you know let them go again
00:16:09.660right and and a lot of people are also afraid to let people make mistakes because it's going to
00:16:14.120cost the company money you have to transition the way that you think about this if you fire someone
00:16:21.860every time they cost you money every time they make a mistake
00:16:25.820you're going to go and you're going to hire a new person and that person's going to come in
00:16:31.040and you know what they're going to do they're going to make that same mistake
00:16:33.840and it's going to cost you twice then you're going to fire that person again
00:16:37.320then you're going to hire a new person that person's going to come in and guess what they're
00:16:40.960going to do they're going to make that same mistake now you're going to have it three times
00:16:44.760so the best way is to allow them a little bit of fucking runway and their ability to make mistakes
00:16:50.920protect them from being able to make you know company sinking mistakes
00:16:56.180and look at that as an investment in their development as one of your key players right
00:17:03.340okay you made a mistake you know it costs the company ten thousand dollars or a thousand dollars
00:17:09.300or a hundred thousand dollars depending on the size hey man um did you fuck that up yeah man i'm
00:17:18.100so sorry what what did you do wrong well i did this and this and this what'd you learn not to
00:17:24.780do that that's right okay and that's that's the way that you insulate yourself from having someone
00:17:32.400and having the company make the same mistake over and over again so just like we talk about like
00:17:37.020with success right as an individual there's really you know two real things that you got to have you
00:17:43.340got to have the ability to persevere when things are hard and you got to have the ability to learn
00:17:48.120from your mistakes. Well, that's also true for a collective company. Okay. Your company won't
00:17:52.440develop past where it is right now. If you don't allow the people that make up the collective of
00:17:58.320the company to make their mistakes, learn from their mistakes, and then keep moving down the
00:18:02.520path with them. Okay. So think of, you know, yourself, right? I'm adding my skillset every
00:18:09.000time i make a mistake and i discover the solution and then i gotta do skill as a collective it works
00:18:14.720the same way you see what i'm saying absolutely bro you know it's funny like being being being
00:18:18.980around here for example just even at 1p one thing that i've noticed too it's like even when a mistake
00:18:24.440is made not only do they they accept the responsibility of it they take but but how
00:18:29.700like fired up they are to fucking fix it oh yeah you know what i'm saying i think that's a big
00:18:33.700piece too that a lot of people don't like they're they're like not only allowing them to make the
00:18:37.620mistake but there's almost like a chip on their shoulder now yeah to to fix it and make it more
00:18:42.600than right well especially when it comes to disgruntled customers i mean it actually presents
00:18:47.200one of the best opportunities in business because when a person is upset with your company for
00:18:52.840whatever reason maybe it'd be bad service maybe they didn't get their shipment on time maybe
00:18:57.040you know you shipped them the wrong shit uh you know who knows what it is and they're super pissed
00:19:03.620off, that gives you an opportunity to not just correct that problem, but go extra for
00:19:09.360that person in an unexpected way and create tremendous amounts of value to where that
00:19:14.360person now, instead of thinking, thinking that, you know, all these guys don't care
00:19:18.760and they're just like every other company.
00:19:20.280Now they're like, holy shit, man, these guys are special.
00:19:22.680And you get to leverage all the other companies not giving a fuck about their employees or
00:19:27.880I mean, I'm sorry, you get to leverage all of the other companies not giving a fuck about
00:19:32.560their customers and this is why customers like if you guys you know that have real companies and
00:19:38.700you deal with customers like a lot of times you know you'll make a small mistake and they will
00:19:43.540come in so hot because that's what they're used to to having to get the problem resolved but when
00:19:52.280you could say hey dude i get it we fucked up you know and then you fix it and do a little extra
00:19:58.040now you've you've disrupted that person's expectation in a positive way to where they'll
00:20:04.440never forget that ever again so the fact that other companies suck is actually a great thing
00:20:09.520for you so like a lot of people will ask me especially in rt we get this question you know
00:20:13.940you know what do we do when customers are just like abnormally pissed off well you got to
00:20:19.360understand where that comes from how many of you guys have dealt with a company you can't even get
00:20:23.540a fucking response from yeah they don't give a shit and then when you bring it to them they're
00:20:28.320like well tough shit that's our policy right like dude we've all dealt with that we've dealt with
00:20:32.740that for years and then when you find a company that actually is like dude you're right we fucked
00:20:39.720up i'm gonna fix this for you today and not only am i gonna fix it for you today and then you do
00:20:45.720some extra shit for make you know make them know that you value their business um and by the way
00:20:50.700notice i didn't say make them think you value their business you make them know you value their
00:20:56.400business that's a big difference now you've created a lifetime customer so the fact that
00:21:02.360other customers like our our other companies treat their customers like shit is a is a huge
00:21:07.760leverage point if you do shit the right way have you seen that that that kind of evolved a little
00:21:11.720bit because i'm thinking as you're talking about that just the you know how a lot of other companies
00:21:15.800they just they just suck at that piece but combining that with the instant gratification
00:21:21.560of the the the customer themselves how we expect everything so fucking quick like
00:21:26.560has that evolved ridiculously over the last you know 27 years you've been in have you seen that
00:21:32.720change i would say like is there less grace now than there was oh yeah i i actually think there's
00:21:39.700two parts to that i would say yes there's less grace because there's look man i'm just gonna
00:21:46.300toot my own horn here okay we were one of the probably the first company to revolutionize how
00:21:51.660those things are done the right way yeah okay up until that point barely any companies gave a fuck
00:21:56.860and if they did they wrote whole books about them okay now i would say that the companies
00:22:03.700have increased their care because they understand how valuable and how competitive it is and i would
00:22:11.720also say that what you said was right i would say that customers expectations have gotten better too
00:22:17.460because there are many more companies out there doing it the right way than there were even five
00:22:21.900to ten years ago so but i think that's a good thing dude because ultimately what that does
00:22:27.260is that creates good ethical business okay so the businesses who do things the right way win
00:22:33.400it's just capitalism dude the business the the market rewards the companies that do the right
00:22:38.020thing the market does not reward the companies that don't and social media accelerates that so
00:22:43.740i i i see that as a really great thing um and i've noticed myself like you know a lot of the
00:22:49.840companies that i've dealt with lately like for example i've had to uh because i got back into
00:22:56.620riding after taking you know basically like 10 years off of riding i've had to like buy a bunch
00:23:01.300of new shit bro almost all the company all the companies i've dealt with have been amazing
00:23:06.560you know i'm saying i've i've ordered shit from west coast choppers outside of jesse's friendship
00:23:12.960right right perfect fucking service i've ordered things from nbt perfect service i've ordered
00:23:20.300things from uh you know ariot perfect service uh dixon perfect service you know like that that
00:23:28.520wasn't the case 10 years ago across the board and i think it's becoming more accepted that
00:23:34.540people understand they have to do things that way yeah absolutely dude last little piece on this i
00:23:38.760want to ask you because going back to this question about the micromanaging piece of it
00:23:42.640you know there's that age-old quote it's like you know if you want it done right just do it yourself
00:23:46.960right and to your point though that that is the ego problem where did this idea come from though
00:23:53.260I mean, that's just I mean, look, dude, if you're unwilling to invest, I think the fundamental underlying problem here is the perception of finding good people versus building good people.
00:24:08.040OK. Most people still think that there's like this pool of amazing talent out there that you can just pick from.
00:24:15.480And, you know, the companies that have tremendous employees, they they're just good at picking.
00:24:19.860that's not what it is man it's that those companies are hiring people that fit their
00:24:27.900culture and then they're training them on the skill set okay so you have to like remove some
00:24:35.940of these old ways of thinking that you know oh i'm gonna go where do i find good people you can't do
00:24:42.720that okay so the fundamental reality of what we're talking about is that you have to be willing to
00:24:48.820invest in other people you have to be willing to coach them you have to be willing to do things
00:24:53.880that would be outside of what people would think an employment situation would be you know like
00:24:59.520maybe the dude's having going through a divorce okay you got to be there for man you got to have
00:25:04.680a little talk with them and you know be their friend like it's it's like your part-time coach
00:25:10.480part-time general you know part-time fucking therapist you know and and that's what it takes
00:25:17.600man and and it's huh it's a lot of hats it is but companies that aren't willing to do that and they
00:25:23.500just expect to pay for for talent you can't pay enough for that kind of talent not as a small
00:25:28.740business you can't you know so when you get into c-level stuff like where guys have
00:25:34.340you know like for example you know as our company's grown we've had to hire some c-level
00:25:41.680guys in from the outside that have experience in certain areas that we don't have
00:25:44.980those guys are proven they've gone here and they've won they've gone there and they've won
00:25:51.300they've gone here and they won they come with a skill set and the challenge with those guys is
00:25:56.840to get them culturally aligned because some of those guys come from different places that do
00:26:02.080things different and sometimes they think because their skill set is so good the other shit doesn't
00:26:07.080matter and so they you have the opposite problem yeah they're walking like where's the cake for
00:26:11.380exactly yeah but but like dude so like there's there's pros and cons and different situations
00:26:17.680and different timings but ultimately you have to get away from this thought that
00:26:22.000you're the only one that knows you're the only one that can be good you're the only one that
00:26:27.920can do this and these young little kids don't know shit like bro some of these young kids run
00:26:33.260fucking circles around you based upon their hunger and their willingness to learn if you just allow