REAL AF with Andy Frisella - September 29, 2021


146. Q&AF： Dealing With Dissatisfied Customers, Sharing Your Teachings & Starting Your Business Late


Episode Stats

Length

24 minutes

Words per Minute

207.82513

Word Count

5,055

Sentence Count

409

Misogynist Sentences

11

Hate Speech Sentences

10


Summary

In this episode of The Realists, DJ and Andy discuss how to deal with disgruntled customers, how to handle them, and how to make things better for them. DJ: How do you handle disgruntled customers? Is the customer always right, or are they sometimes assholes?


Transcript

00:00:00.000 What is up guys, this is the show, oh shit, I fucked it up, oh dude, I fucked it up, but none of you guys took the bet, so fuck off.
00:00:26.600 What is up guys, it's Andy Priscilla, and this is the show for the realists, say goodbye to the lies, the fakeness, and delusions of modern society, and welcome to motherfucking reality.
00:00:37.300 We got it in there.
00:00:38.500 We got it, it's fine, you know what, sometimes you're going to stumble, that's it, you got to keep moving.
00:00:44.220 Hey, what do we got, we got Q and AF today, that's the deal, I want to remind you before we get started that we don't run ads on the show, and we don't run ads for the show, this is a straight value exchange.
00:00:54.420 If it's good, share it, talk about it, if it made you think, share it, talk about it, if you learned something, if it made you laugh, if it gave you a new perspective, if you think it's worth sharing, help us out.
00:01:05.520 If we suck, then it is what it is, don't help us, all right?
00:01:10.240 I love you guys, and I appreciate that we've been able to keep this show at the top of the charts for many, many years, based off the straight up value exchange deal that we do.
00:01:20.980 I think it's the way to do things, I think it's the right way to do things, and that's how we do it, and it only works because you guys share the good shit, so I appreciate you guys.
00:01:29.840 DJ, what we got today?
00:01:30.820 Hey, man, you guys know how it goes, we got three questions for Andy, as always, email your questions in, guys, to askandy at andyforceller.com, but with that being said, we got three questions, let's not come out.
00:01:42.840 All right, let's go.
00:01:43.600 First question, all right, and this is, so this question, I saw this one, it's kind of like, I've always wondered about this, right?
00:01:51.180 And I'm sure a lot of people have.
00:01:52.720 What's your opinion?
00:01:53.680 So do you believe in the saying that, you know, the customer is always right, right?
00:01:57.780 Like, how do you handle disgruntled customers, right?
00:02:00.600 So this one person that sent this in, they had a bad, a customer had a bad experience, and even though their complaint was completely unfounded, right, you know, they still made it right, but that customer still bad mouth the company and still does it to this day, right?
00:02:12.680 Like, how do you handle disgruntled customers?
00:02:14.680 Are customers always right, or are they sometimes assholes?
00:02:17.360 Look, man, sometimes people just are not good people, okay?
00:02:22.440 Sometimes people don't take into consideration the difficulty of running a business.
00:02:26.460 Sometimes, you know, I saw a meme the other day that said, you know, McDonald's can mess up your order literally a thousand times in your lifetime if you're going back.
00:02:34.520 But a small business owner or a medium-sized business owner messes up, and you make it your mission to destroy them.
00:02:39.660 And I was like, damn, dude, that's so true in society these days, you know?
00:02:43.600 And I think there's two sides, you know, there's obviously always, you know, two sides to the story, right?
00:02:50.000 But I think as a business owner, you need to do what you can to make things right with customers, right?
00:02:58.540 I look at people, customers who are upset with me as an opportunity.
00:03:03.560 I look at it as an opportunity for dialogue, an opportunity to improve, to see where we fucked up and how we can make it better.
00:03:09.720 I do not look at it as, you know, a negative thing.
00:03:14.120 I actually value their feedback, and I use it to get better.
00:03:17.240 And I think that solves 99% of the problems.
00:03:20.500 If you're a business owner and you're running a company no matter what size, and you are in good faith genuinely trying to serve the customer,
00:03:29.100 and you genuinely try to solve the issue that they had, take responsibility for the issue, and make it better, things are going to usually work out.
00:03:37.440 Most of the people who complain will also sing your praises when you correct the problem.
00:03:44.260 So they're vocal people by nature.
00:03:46.520 And so I think understanding that and seeing the opportunity in it makes dealing with these situations a little bit easier to deal with,
00:03:54.460 because you know that if you can do the right thing, they're going to do the right thing on you.
00:03:58.480 And I found that to be the case.
00:04:01.120 Very few times, I mean, has it happened?
00:04:03.800 Sure.
00:04:04.420 But I'm talking very, very, very, very few times has a situation come up that we weren't able to rectify, you know,
00:04:14.560 in everything that we could do to the point where we came to a good place afterwards.
00:04:20.360 Most people are good people.
00:04:22.160 Most people understand.
00:04:24.220 Most people just want to be heard and acknowledged, and they want their problem fixed.
00:04:28.060 And a big reason that people come at companies so hard is because so many companies will only respond to people that come at them that hard, right?
00:04:36.400 They try to skimp on customer service, customer experience, valuing the customer in a genuine way.
00:04:43.400 They try to pretend all those things and spend the least amount of resources, the least amount of money.
00:04:48.840 They put their lowest paid people there, and they don't really give a fuck.
00:04:52.680 And customers know that.
00:04:53.860 You can tell that, yeah.
00:04:54.580 Yeah, bro.
00:04:55.100 It's like when you call the bank and you've got to stay on hold for an hour and a half, and you start screaming in the fucking phone.
00:05:01.000 Like, bro.
00:05:01.660 So that's become everybody's automatic default.
00:05:04.300 Yeah.
00:05:04.540 And we have to understand that as business owners, that usually when people come at you really hard, they're coming at you not because of you,
00:05:11.640 but because of their past experiences dealing with other companies.
00:05:14.160 Their condition, yeah.
00:05:14.560 They don't give a fuck about them.
00:05:15.780 Okay, so give a fuck.
00:05:18.140 And you will actually see these people when you actually address it, they'll say, holy shit, dude, I can't believe you guys actually cared.
00:05:25.500 Like, they're blown away.
00:05:26.700 Yeah.
00:05:26.720 So I see it as an opportunity to do the right thing, to create positive word of mouth, and, you know, hopefully that customer will become an advocate and you can salvage the relationship because that's what you're trying to do.
00:05:39.160 You're trying to have a relationship, not a transaction, but a relationship.
00:05:42.720 And the other side is, yes, you're going to have people who, dude, I honestly, man, like, I can't think of anybody off the top of my head that has given us a chance to correct the feedback that has still hated us afterwards.
00:05:59.480 Now, I'm sure there's some out there, and that's why I say I'm sure there's some out there.
00:06:03.280 Yeah.
00:06:03.460 But the truth is, man, you know, we had that lady that one day, remember, like, we had a lady leave this really, really bad review.
00:06:13.800 And that was a prime example.
00:06:15.260 Yeah, yeah.
00:06:15.700 Right.
00:06:16.060 And she was like, fuck you, like, super fucking angry.
00:06:19.000 And at the end, she was like, I want my five bucks back from your app.
00:06:22.460 So I messaged the team and I'm like, hey, guys, she's pretty upset.
00:06:26.760 You know, can you, we track her down and give her five bucks back.
00:06:29.860 Yeah.
00:06:30.060 You know, and then we did.
00:06:31.700 Right.
00:06:32.060 And she couldn't believe that we tracked her down off of this random podcast platform.
00:06:38.860 Right.
00:06:39.660 To her transaction and offered to give her the refund.
00:06:42.940 And that was actually enough to open up a dialogue to where there was just a miscommunication on some things.
00:06:48.520 Yeah.
00:06:48.720 We solved it.
00:06:49.460 And she actually ended up inviting us out to her.
00:06:52.280 She comes to me.
00:06:53.260 Yeah.
00:06:53.800 At the end of her conversation, it was like, hey, I'm here.
00:06:57.300 This is where I work.
00:06:58.180 And if you're ever in town, please stop by.
00:06:59.920 I'd love to meet you guys.
00:07:01.020 Like, so, so I think you got to keep that in mind.
00:07:03.960 You know, most people are directing their anger at you because of the shit they've dealt with either that day or over the course of being alive.
00:07:14.160 Right.
00:07:14.380 Like how many companies can you call and get a real human on the phone right now?
00:07:18.780 As soon as it answers.
00:07:19.520 Yeah.
00:07:19.720 Right.
00:07:20.000 I mean, we're one of them, but I mean, there's not that many.
00:07:22.260 Yeah.
00:07:22.540 So, of course, we're going to deal.
00:07:24.500 We're kind of cleaning up with everybody's shit.
00:07:26.300 But if you're making a genuine effort and you make a genuine effort to solve that person's problems, nine, nine point nine times out of ten, it's going to become a positive for you.
00:07:34.580 If you're doing it from a good place and not trying to manipulate them.
00:07:38.140 Yeah.
00:07:38.520 You know, so that would be my advice on how to view those things.
00:07:41.060 That's awesome.
00:07:42.160 That's awesome.
00:07:42.620 I've always I've always wondered about that.
00:07:44.380 Cool.
00:07:44.700 We're one for one right there, guys.
00:07:46.420 All right.
00:07:46.600 Question number two.
00:07:47.380 Now, this one's a little complicated.
00:07:48.900 I'm going to try to make it make sense as best as possible.
00:07:51.640 So the question basically is, at what point would you say that I'm qualified to teach and share my experiences of what I've learned?
00:07:59.380 Right.
00:07:59.560 So the background is, you know, that this person, let's say they, you know, they've been on the success journey for a couple of years.
00:08:05.440 They've experienced a lot of wins.
00:08:06.900 They built careers for a few people and they truly believe that they reached a level where their opinion and their knowledge base is valuable.
00:08:13.500 Right.
00:08:13.720 Right.
00:08:14.200 So so how does, you know, and especially in today's area where everybody's a fucking expert on business, everybody's an expert on success and winning.
00:08:21.920 But in your professional expert opinion, right, like what makes somebody qualified to truly to truly be listened to, like to truly, you know, learn from?
00:08:32.360 Well, look, man, first off, I think you can learn from anybody, even if it's learning what not to do.
00:08:39.480 You know, the the the person that's homeless on the street, you could probably learn a whole lot about how not to fuck your life up by listening to what they did.
00:08:47.860 You know what I'm saying?
00:08:48.380 And so, first of all, second of all, the.
00:08:53.860 You're always going to feel unqualified to teach, right?
00:08:56.540 It's just the natural order of how we work.
00:08:59.480 There's a there's a very common psychological concept called imposter syndrome that most people suffer from.
00:09:05.420 And they go through when they're trying to figure out if they're qualified to actually do what they what they think they should be doing.
00:09:12.120 And, you know, we all have it.
00:09:14.580 I have it.
00:09:15.160 Everybody has it at some level of degree and they go through.
00:09:17.560 It comes and goes.
00:09:18.320 And so I think the thing to remember is when you're thinking about, you know, teaching other people, there's a lot of people out there that haven't done what you've done.
00:09:28.420 And and if you really have made money and you really have developed some success in an actual business, you know, you probably have some good things to offer.
00:09:38.100 You know, the problem with the with the whole thing is, is that we have this.
00:09:43.400 We have the majority amount of these, quote unquote, coaches out there who have never done anything real except coach.
00:09:50.480 Right. They pretend to be very knowledgeable.
00:09:53.360 It's easy to repeat the shit Gary Vee says or what I say or what other people say.
00:09:57.820 It's easy to repeat that shit and pretend like.
00:09:59.880 And you know what?
00:10:01.160 If you're good enough, you could probably sound like you actually know it.
00:10:04.120 But the truth is, when it comes down to the nitty gritty, those people aren't going to know what the fuck to do.
00:10:08.800 And so where I'm where I have a problem is, is when people present themselves as if they run a real business when their business is only coaching and all they do is collect people's money and tell them what to do.
00:10:21.800 You know what I'm saying?
00:10:22.640 Like the guys I roll with, those guys are all real entrepreneurs, you know.
00:10:26.260 And yeah, some of them have their coaching part of their business.
00:10:29.740 But I like that because they're actually doing it.
00:10:32.500 They're in the game.
00:10:33.660 They're learning things as they go with their company that they're able to then share with their people.
00:10:40.060 And, you know, that's why it's important to do your due diligence when looking for a coach.
00:10:44.480 Yeah.
00:10:45.620 And look, dude, I'm not knocking people that want to be coaches and shit like like, dude, that's a cool thing, right?
00:10:51.120 Like you're 20 years old, 22.
00:10:53.280 You want to coach people and shit.
00:10:54.420 Look, motherfucker, go out and do something first.
00:10:57.600 Build something.
00:10:58.740 Be the student for a while.
00:11:00.340 Because when you're the student for a while and you build something that's truly credible that everybody can see and everybody can get online and order and see how you do business just like they do with me.
00:11:10.380 I get tested every day.
00:11:11.720 Hey, are you really what you say you are?
00:11:13.260 And they every day my team backs that shit up, which I'm very thankful for.
00:11:17.300 But I've built some shit and we've built some shit and my friends have built shit.
00:11:22.740 And, you know, learning from someone who's just a coach who doesn't do anything else besides bringing money off their YouTube or off their coaching platform or off this.
00:11:32.300 And then they're like, you know, flying around pretending like they're some sort of boss.
00:11:37.360 Those are not the guys.
00:11:38.580 Those are not the people to learn from.
00:11:39.840 You know, and people figure that out, you know, usually by the time people come to Arte with Ed and myself, you know, they've gone through this program or that program or this program or that program.
00:11:51.640 And they're and they're hesitant.
00:11:53.140 Right.
00:11:53.980 And then they find out the difference when they start learning from people who are actually operating and do.
00:11:57.820 We're not the only ones.
00:11:58.580 There's other great entrepreneurs out there teaching as well.
00:12:00.620 So I feel like we're the best, but that's because it's me.
00:12:04.440 Yeah.
00:12:04.700 You know what I'm saying?
00:12:05.300 It's Ed and it is what it is.
00:12:07.280 That's I'm sure everybody else feels like they're the best, you know.
00:12:09.700 So but yeah, man, I think the main thing to remember here, guys, is that, you know, if you build something real and you've learned some real lessons, you know, and here's another thing.
00:12:20.520 I shared my shit for free for years and years and years and years, eight, nine, ten years before I ever really got into like coaching.
00:12:27.600 Yeah.
00:12:27.680 Um, which I still don't even call myself a coach.
00:12:31.280 I'm more just sharing my experiences.
00:12:33.960 This is what worked for me.
00:12:34.960 Right.
00:12:35.180 Exactly.
00:12:35.660 Yeah.
00:12:36.120 So, uh, you know, put in that time to give it away for free for a little bit and build your credibility.
00:12:41.900 You know, when I first started telling people I would get a lot of pushback, like, oh, what makes you qualified?
00:12:47.480 Well, that was a good point.
00:12:49.060 Yeah.
00:12:49.440 But I'm very qualified now.
00:12:50.980 Yeah.
00:12:51.260 Right.
00:12:51.620 So.
00:12:52.200 So you got to pay your dues and you got to pay your time.
00:12:54.780 And, you know, you'll know when it's time.
00:12:56.580 Hmm.
00:12:57.520 Good question.
00:12:58.080 I mean, yeah, good question.
00:12:58.840 Good answer.
00:12:59.580 Two for two.
00:13:00.340 All right.
00:13:01.480 Finally, rule.
00:13:02.380 Uh, question number three.
00:13:04.240 Okay.
00:13:05.620 Am I too old to be young in the game?
00:13:09.360 No.
00:13:09.620 So, so I don't even know how old they are.
00:13:11.440 Yeah.
00:13:11.640 I'm about to retire.
00:13:13.020 I've been in my career for 30 years.
00:13:14.820 No, there's no, there's no, there's no age limits today.
00:13:17.860 No.
00:13:18.420 And here's why, because what used to take 20 years, it can now take two years because of
00:13:22.680 the technology difference.
00:13:24.280 What, what used to take 20 years where you had to build a business to build enough capital
00:13:28.320 and grind it out with no advertising and word of mouth and everything at home, um, before
00:13:33.760 you could advertise on the radio and TV and on, on, uh, billboards and shit.
00:13:40.220 Right.
00:13:40.560 Cause that was like the big, that's the big point you had before the internet.
00:13:44.540 That was the big point you had to get to.
00:13:46.660 And that took a long time.
00:13:47.960 Right.
00:13:48.560 I couldn't afford to do radio.
00:13:50.040 I couldn't afford to do TV.
00:13:51.140 I couldn't afford to do billboards.
00:13:52.580 So it took me years and years and years and years and years and years and years to build
00:13:56.600 up the cashflow off of that hard grind to get to that point.
00:14:01.040 Now, something happened when I got to that point, uh, the internet came around, which
00:14:05.500 was bad and good because I had already crossed the border from medium or small brand to medium
00:14:12.100 brand where I could afford those things.
00:14:13.600 And then the game changed.
00:14:15.200 All right.
00:14:16.240 But that was great because now I could actually target in and make my advertising much more
00:14:21.420 effective.
00:14:21.800 I could key in on people who were at, I mean, what Facebook and Instagram, you say whatever
00:14:26.120 you want about them, but, and Google, what they've done for small business is literally
00:14:30.800 leveled the playing field and taken the 10 year gap of trying to grind it out to and
00:14:36.400 made it two years.
00:14:37.500 Okay.
00:14:38.340 So, and you, most of the people that are listening right now have no fucking clue how good they
00:14:43.160 have it because they've grown up with this around them, dude, this, you guys are so fucking
00:14:49.500 lucky to even have the shit and you could criticize them all you want, but you're lucky
00:14:53.400 as fuck to have it because now for a small budget, you could target in on people who are qualified
00:14:59.000 already to grow your brand.
00:15:00.320 And if you do a great job with them, that the ability to accelerate that word of mouth
00:15:04.880 out of that person is unlimited because now, and this is the second part of how lucky you
00:15:11.580 are.
00:15:12.060 Now a person can have a great experience with your brand and snap their fucking fingers
00:15:16.760 and push a button and tell the world about it.
00:15:19.140 That never used to exist.
00:15:20.700 That never existed.
00:15:22.180 So think about this back in 2002, customer came in and saw me and Chris, they had a great
00:15:28.700 experience for me to get the result on that word of mouth was a two or three year process.
00:15:33.080 And I had to maintain that relationship at that level for two or three years to continue
00:15:37.280 for him to keep talking or her to keep talking about how great we were.
00:15:41.600 So like, dude, now you have an opportunity to hit a home run on one transaction and you
00:15:46.480 know, that's a short sighted way to see it.
00:15:48.140 You should be trying to build a relationship, but you can do such a great job on the first
00:15:52.040 time that these people will allow you to have access to their network just because you
00:15:57.440 cared about them and did a great job.
00:15:59.100 And then, you know, the, the ability to get the word out is accelerated so much, right?
00:16:05.000 So what that does is that takes an opportunity for someone who might be 60 years old that
00:16:10.440 can't afford to put 20 years in like it used to take, and they can put two years, it completely
00:16:14.920 changed their life.
00:16:15.740 And it's 62 years old.
00:16:17.240 You still got fucking 20, 30 years of good life.
00:16:20.480 If you take care of yourself.
00:16:21.600 For sure.
00:16:22.220 Would you say that the same thing could happen on the negative side though, too, though?
00:16:25.020 Yeah.
00:16:25.760 You can destroy your business just as fast.
00:16:27.620 That's the dangerous part.
00:16:28.740 And that's what we see a lot of people do, right?
00:16:30.840 A lot of people, they go in with that old business mindset, that transactional mindset
00:16:35.320 of I'm going to get from this customer as much as I can get.
00:16:38.880 And I'm not going to give them in return quite as much as I promised.
00:16:42.600 Yeah.
00:16:42.900 And that will ruin you and sink you as well, which do we see this every day, right?
00:16:46.420 Like we see brands do this shit.
00:16:48.520 People get pissed off.
00:16:49.500 And, you know, that goes back to the first question, right?
00:16:52.400 Like then now, now, now those two questions tie together, but you have to remember, they
00:16:58.260 only work together if you're in good faith.
00:17:00.180 Like if you're running a company right now and you guys are sitting there scheming about
00:17:03.500 how to get the most from the customer and give the least, you are going to lose no matter
00:17:07.640 what the technology is.
00:17:08.740 So it's important that you operate in good faith, which is I provide a product or service
00:17:15.380 that is designed to provide a solution of some sort to this customer.
00:17:19.940 My job is to provide that solution to such a great degree that they have no reason to
00:17:23.340 go anywhere else.
00:17:24.500 And if you do that genuinely, even when you piss people off, they'll be able to read between
00:17:28.720 the lines and see that it was a mistake and you'll likely maintain them.
00:17:32.320 Now, if you're the business that we're talking about where these guys are just trying to hustle
00:17:35.740 and get one over on people, the internet will fucking destroy you before you even get out
00:17:40.240 of the gates.
00:17:41.180 All right.
00:17:41.420 So integrity has never been more important in business than it is right now ever.
00:17:46.180 That's one of the best things about the internet is it show it made companies transparent.
00:17:50.680 Yeah.
00:17:51.080 You know what I'm saying?
00:17:51.680 So, so you have to have good faith.
00:17:53.820 You have to deliver what you say you're going to deliver.
00:17:56.180 You have to be about it.
00:17:57.640 Whereas in back in the day, they were had mail order ads, right?
00:18:00.360 Like you see these ads on TV and shit.
00:18:02.140 Yeah.
00:18:02.540 Still see them.
00:18:03.180 Um, but because there was no internet, you know, you could go on and let's just, you
00:18:08.080 know, say skate by for a couple of years.
00:18:09.820 That's right.
00:18:10.200 Like you could like a big thing that used to be, uh, on TV when I was a kid was Ginsu
00:18:15.020 knives.
00:18:15.440 All right.
00:18:16.160 And a lot of people that probably never heard of Ginsu, but that's cause I'm old.
00:18:19.060 All right.
00:18:19.580 But they will show this motherfucker like cutting through bricks and shit on the commercial.
00:18:23.700 And I don't know if the shit cut through bricks or not, but you better believe that motherfuckers
00:18:28.020 got that and try to cut through a brick.
00:18:29.680 Right.
00:18:30.420 And when it didn't, I bet you they got pissed.
00:18:32.420 Hell yeah.
00:18:32.940 But I bet they were still able to sell millions and millions and millions and millions and
00:18:36.180 millions of knives because the word of mouth was, was, uh, suppressed, right?
00:18:41.240 Like I could only tell you and you and you guys here.
00:18:43.900 Don't buy that fucking knife.
00:18:44.660 Hey, that fucking knife is bullshit.
00:18:46.200 But what the internet did was it, it, it, it gave, it gave a checks and balances to the
00:18:50.900 consumer, which we have seen the consumer start to abuse, right?
00:18:54.420 With cancer culture and things like that.
00:18:56.080 Yeah.
00:18:56.520 Um, but you know, I think the even playing field is much better now because it forces
00:19:02.140 integrity, uh, where you, you used to not have to have it and you could still make money.
00:19:06.460 And that's why I like there, there's that stereotype that still exists, um, in society where, you
00:19:13.420 know, if you're wealthy or you made a lot of money in business, you had to have fucked
00:19:16.560 people because for 70 years, people did it every day.
00:19:20.160 Sure.
00:19:20.520 Right.
00:19:20.920 And it became part of American culture where like the parents would come home and they
00:19:24.680 say, look at that rich guy.
00:19:25.580 He sells fucking Ginsu knives.
00:19:27.060 Don't even cut through that fucking brick.
00:19:28.640 Right.
00:19:29.200 Like, and fuck that guy.
00:19:30.840 Go for real.
00:19:31.700 And they tell their kids that and their kids start thinking, well, yeah, all rich people
00:19:35.040 must be screwing people.
00:19:36.180 And the internet completely changed that.
00:19:38.160 Now, are there still people out there that scam the fuck out of people?
00:19:40.960 Absolutely.
00:19:41.500 But those people get exposed.
00:19:42.740 They get caught every single time.
00:19:44.500 Their businesses never work longterm.
00:19:46.140 They never become a brand, which is what you guys are all trying to build.
00:19:50.520 You're not trying to build a fly by night bullshit.
00:19:52.840 There's no value in that anyway.
00:19:54.640 So, so yeah, man.
00:19:56.480 It's awesome, man.
00:19:57.100 Three for three there, man.
00:19:57.940 Yeah.
00:19:58.120 I'm always going to be three for three, bro.
00:19:59.560 You know why?
00:20:00.060 Because you're the one that calls it.
00:20:03.200 So yeah, man.
00:20:04.840 Good questions.
00:20:05.760 I actually like these episodes, dude.
00:20:07.640 Short, sweet.
00:20:08.540 Get to the point.
00:20:09.300 Teach some shit.
00:20:10.680 I do too.
00:20:11.100 Yeah.
00:20:11.320 I mean, you got anything to bitch about today?
00:20:12.820 Because I feel like bitching a little bit.
00:20:14.900 Well, I mean, fuck.
00:20:15.860 I mean, everybody saw what happened in New York last night at midnight.
00:20:19.360 Did I have it last night?
00:20:20.100 Is that happening tonight?
00:20:21.000 No, that happened last night at midnight.
00:20:22.200 Those people got fired?
00:20:23.060 70,000.
00:20:24.020 Really?
00:20:24.940 Yeah.
00:20:26.300 You know, dude, I got mixed feelings on that.
00:20:28.240 Yeah.
00:20:28.540 Like, I feel like, you know, and this is going to piss a lot of people the fuck off, but
00:20:33.040 like, what's new?
00:20:35.660 You know, the thing.
00:20:37.300 Welcome to the real AM, guys.
00:20:38.640 Yeah.
00:20:38.820 You know, dude, listen, we try to tell y'all, we try to tell you to quit pushing this crazy
00:20:45.020 shit.
00:20:45.620 We try to tell you to stop it when it started.
00:20:47.880 We try to tell you to, hey, wake the fuck up and stand up.
00:20:50.780 And I guess, you know, it fucking sucks.
00:20:55.280 It's wrong.
00:20:55.920 It's not right.
00:20:56.640 I feel terrible for those people.
00:20:58.060 And I'm sure a lot of them did try to speak up and do things.
00:21:00.540 It got silenced.
00:21:01.360 But, you know, at some point, guys, we're going to have to all get together besides our
00:21:06.020 differences and say, hey, fuck all of you that are trying to do this shit.
00:21:09.780 Yeah.
00:21:10.120 You know, I just realized they're not done.
00:21:11.720 Like the next step, me and my dad was just talking about the next step is teachers.
00:21:14.920 Now it's going to go to the teacher.
00:21:15.860 No, it's going to.
00:21:16.640 The next step is going to be the police.
00:21:18.260 Yeah.
00:21:18.480 And they're going to fucking replace the police officers with military people.
00:21:21.740 Dude, listen, this shit is scary as fuck.
00:21:24.920 Yeah, it is.
00:21:25.500 And people should be nervous.
00:21:26.940 And I've the only thing that makes me feel OK with where we are right now and me personally
00:21:32.700 is that I've been sounding the motherfucking alarm for since it fucking started.
00:21:37.000 And, you know, like I see this shit happening and I'm kind of like, you know, that emoji
00:21:41.720 I always use with my hands up.
00:21:43.700 Like, guys, I, you know, I fucking told you, you know, and it's people need to band together.
00:21:52.860 People need to get together.
00:21:53.920 I see it happening.
00:21:55.100 You know, I definitely.
00:21:55.960 Yeah, dude, I see BLM getting together with some with some other groups.
00:21:59.160 I'm with I'm not a supporter of the BLM organization.
00:22:02.140 As you guys know, we've talked about this, the ideology of the Marxists and how they take
00:22:06.440 money and they give it to other people.
00:22:07.960 But like I always said, the actual pure message of Black Lives Matter is a good message.
00:22:13.020 And I think those are the people who are upset about what's going on.
00:22:16.760 It's the purists who are there because they actually believe that black people shouldn't
00:22:21.660 be fucking beat like by the cops and shit, which everybody believes.
00:22:26.160 So I actually see this as a good opportunity.
00:22:28.400 I think we're going to see some people that maybe we didn't expect to unite unite to fix
00:22:33.540 this problem.
00:22:34.120 And that's exciting to me.
00:22:35.540 Yeah.
00:22:35.980 You know, I think it's just interesting, too, because we were also talking about this before
00:22:39.080 we got hot.
00:22:39.740 But, you know, just understanding that there are countless of ways that you can be involved
00:22:44.360 or stand up to the man.
00:22:45.460 Right.
00:22:45.660 Like there's numerous of ways you talk about it all the time.
00:22:48.100 You can go to your civic meetings.
00:22:49.780 You can go to school board meetings, but you can also simply walk into a business that
00:22:53.900 has signs posted everywhere and simply not do what those signs are telling you to do.
00:22:58.140 That's it.
00:22:58.600 You know, we were just in L.A.
00:22:59.840 It's civil disobedience.
00:23:00.880 Yeah.
00:23:01.340 And people don't understand what that means.
00:23:02.900 That means civil disobedience.
00:23:04.260 That doesn't mean violence.
00:23:05.440 Yeah.
00:23:05.660 It means civil disobedience.
00:23:07.700 Yeah.
00:23:07.960 We were just in L.A.
00:23:08.920 It's no different than when when black citizens of this country used to go and sit at the counter
00:23:15.360 that was only for whites.
00:23:16.480 Yeah.
00:23:16.720 It's no different.
00:23:17.460 Yeah.
00:23:17.960 And, you know, that's that's how this shit has to be handled.
00:23:21.580 Mass civil disobedience, mass noncompliance.
00:23:24.460 It's the only thing that will fix it.
00:23:25.680 It's what I've been saying for two fucking years.
00:23:28.060 And hopefully everybody will figure the fuck out.
00:23:30.660 Otherwise, we can look forward to being like Australia.
00:23:32.880 Yeah.
00:23:33.200 Oh, fuck.
00:23:33.840 So that's a whole nother podcast.
00:23:35.520 Yeah.
00:23:35.800 No shit.
00:23:37.760 Well, hey, guys, that's the show.
00:23:39.940 I got to go to our board meeting here.
00:23:42.200 I'm already a little late for it.
00:23:44.080 21 minutes late to be exact.
00:23:46.220 But I wanted to crank this show out for you guys.
00:23:48.040 I appreciate you guys.
00:23:48.900 I love you guys.
00:23:50.160 Share the show.
00:23:51.220 Pay the fee.
00:23:51.980 And I'll see you next time.
00:23:53.000 Went from sleeping on the floor.
00:23:55.000 Now my jewelry box froze.
00:23:56.720 Fuck a pole.
00:23:57.520 Fuck a stove.
00:23:58.380 Counted millions in the cold.
00:24:00.060 Bad bitch.
00:24:00.900 Booty swole.
00:24:01.720 Got her on bankroll.
00:24:03.380 Can't fold.
00:24:04.240 Doesn't know.
00:24:05.100 Headshot.
00:24:05.900 Case closed.
00:24:07.040 se to effectivement.
00:24:07.560 Go, Go.
00:24:08.120 Go, Go.
00:24:12.820 Go, Go.
00:24:14.620 Go, Go.
00:24:15.520 Go, Go.
00:24:16.660 Go.
00:24:16.820 Go, Go.
00:24:18.140 Go, Go go.
00:24:18.740 Go, Go.