571. Q&AF： COVID Resurgence, Winner's Mindset & Handling Dissatisfied Customers
Episode Stats
Summary
In this episode of Q&A, the guys answer your questions and talk about a variety of topics. We talk about the importance of being a realist and how we can be the solution to the problems going on in the world.
Transcript
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What is up guys, it's Andy Purcell and this is the show for the realists, say goodbye
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to the lies, the fakeness and delusions of modern society and welcome to motherfucking
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reality. Guys, today we have Q and AF, that's where you get to submit the Q's and we bring
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you the AF's. Now, you can submit your questions and they can be about anything, a few different
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ways. The first way is, guys, you can email those questions in to askandy at andyforceller.com.
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The second way is you can go on YouTube and I know most of you guys are listening on audio,
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but we are on YouTube and if you go on YouTube and you go in the Q and AF episodes and you
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go in the comments and you drop your question in there, we'll answer some from there as well.
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Other times, if this is your first time listening, we have shows within the show. This is not
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a single format show, all right? We have a CTI, that means cruise the internet. That's
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our current events, news, politics, what the fuck is going on in the world type show, all
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right? We put topics on the screen, we speculate on what's true, we speculate on what's not true
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and then we talk about how we, the people, can be the solution to the problems going on
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in the world. Other times, we have real talk. Real talk is just five to 20 minutes of me giving
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you some real talk that I think needs to be said. And then other times we have 75 hard
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verses. 75 hard verses are episodes where we bring on people who have completed 75 hard,
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who have completely transformed their entire existence and become a different human being
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and we explain their stories and also explain how you could do the same. If you didn't know,
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75 hard is the initial phase of the live hard program, which you can get for free at episode
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208 on the audio feed. This is the world's most popular mental toughness transformative program.
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It will change your entire life, okay? Because it fixes what's going on in the inside. It's not a
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band-aid. It's an actual solution. Go check it out. That's why it keeps growing. Episode 208.
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With that being said, we have this thing we call the fee. That means share the show. You'll notice
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something different about this show. There's not a show of this size that exists on the fucking
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internet that doesn't run ads. I can make eight figures a year just running ads. I don't run ads
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because I don't want to be told what to say or what not to say. So in exchange for that, I appreciate
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if you guys would just share the show. The message doesn't get out if you don't share it. A lot of
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you guys message me, say, everybody should listen to this show. Yeah, that's why we do it. So share it
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the fuck out there. All right? Don't be a hoe. Share the show. All right. What's up? What's
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going on, man? You got a little change up right now. What's that? Well, I mean, you know, what
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I normally got on, what you normally got on, it's a little different. Oh, shit. What you
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got there? This is something else. A little change up there? Yeah. It's called something
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else. Dude, can we set the record straight? Because I feel like, you know, and the guys see
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it, we all see it. Thousands of comments. Yes, I am getting much better looking as I get
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older and much more jacked. Everything is getting leaner and tighter and more beautiful.
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Toit. Yeah. Yes. Toit. It's very handsome. So yes, you don't have to tell me. I already
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know. All right. Well, the record's right there. No, but like- The record is straight there.
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Everybody's asking about the hats. Do we want to just like, what's the bottom line of them?
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We have them and you don't. That's the bottom line. All right. Well, that's good.
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That's what you guys get. And whenever you have them, you'll have them as well.
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Yeah. All right. Yeah. I like it. That's it. I like it. I do like that design though. That's
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a nice little change. I bet you wish you had this one. I don't have that one yet. No, I don't.
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So you got to graduate. Okay. So we started with that one and now there's a few people
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that have that one. So I had to elevate my game. Just separate yourself. That's right.
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I get it. Yeah. I get it 100%, man. Yeah. So my Uncle John, who is pretty much like my
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second dad, you know, he, he used to, uh, he used to have this saying that he used to
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always tell us and he'd say, here's, here's the only thing you need to know. Uh, I'm it
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That was pretty good. Yeah. I mean, listen, that's a, that's a good life lesson. So that
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was this, that was a saying growing up. Yeah. So I heard the other one. I got it and you
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don't. Yeah. Deny, deny, deny, and then another one. No, that's my dad's. Okay. Got it.
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Yeah. That's a good story. Yeah. Sweet, man. Uh, well, I mean, it is Q and a, I got some
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good ones for you. Oh, all right. Let's dive to be determined. Yeah. Well, uh, let's,
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let's dive into this man. Uh, question number one, it's on everybody's mind. Um, I've seen
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this question quite a bit. Um, Andy, they say, if it's really when, uh, Andy, if, and when
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COVID pops back up, how exactly do we go about not complying with these masks or anything
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else in the narrative? I go to, to a university and I'm not sure how I can go along with it
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if masks are reinstated. I'm sure many people are wondering about this, uh, for their work
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too. We need your input. Well, I mean, I started giving my input on this in 2020 y'all didn't
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listen. And half of y'all, you know, who listened to my personal development content started making
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fun of me and talking shit and saying that I'm lost my motherfucking mind when I told
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you not to wear the mask the first time. Okay. And now a lot of you came back and you're
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like, Oh Andy, you were actually right. I'm sorry. Okay. Fair enough. Um, but I've already
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told you what needs to be done and I've already told you how to handle it. You have to decide
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whether or not you have the fucking balls to actually do it. And by the way, it's not that
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difficult. It's real, it's real simple. Let me, let me show you how
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take some practice. All right. Like sir, put your mask on. Okay. All right. What do
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you say? It takes a little practice. All right. But it's I don't get it right the first time
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every time. Right. No, it's only the first one too. Like the first one's only like the
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hardest one you'll ever have is the first one. DJ. I do not understand how hard this is for
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you people to fucking do. How do you not have enough? Fuck you in your blood to look someone
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in the eye and say no. Yeah. Like that's, that's a big problem. That's not just, it's
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not just COVID. That's right. That's going to be a big problem in your life. A big problem
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in most of your all's life is that you lack the ability to say no to the shit you want
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to say no to. Okay. And what does it do? It sucks you into relationships you don't want
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to be in. It sucks you into careers you don't want to be in. It sucks you into having to go
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to dinner with people you don't want to go to dinner with. It sucks you into all kinds
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of stuff you don't want to do because you lack the simple ability to look someone in
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the face and say fucking no. It's really simple, dude. Their reaction after you say no is not
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your responsibility. It doesn't matter. Whatever they think, they can think. You don't need
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to carry the burden of how you saying no to someone makes them feel. Okay. No is a complete
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sentence. You don't need to explain it. But if you'd like to explain it, there's a whole
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bunch of research on the internet and there's three years worth of podcasts where you can
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cite specific examples and medical experts that talk about how this shit doesn't work.
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Okay. I mean, the fact that you're even asking the question, the fact that you're even, bro,
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this is you. You're being a coward. You know, it's wrong. You know, it's not what we should
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be doing, but you go along with it anyway. And because everybody went along with it the
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first time, now we're in this situation. And by this situation, I don't mean them pulling
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COVID again. Now you have mass migration at the border. Now you have unfathomable crime
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ways. Now you have your money not going as far as it could go. You have all these different
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situations. Our tax dollars being sent to Ukraine, the demoralization of America, the removal
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of American customs and rules and value systems and the propagation of child sex changes and
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all this shit. It all started with you not being able to say no the first time when the
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evidence was extremely clear, but you didn't want to stand up against the propaganda. Okay.
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This is called having a fucking backbone. All right. And if you really honestly, like this
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is real shit. If you want to know why I'm me and you ain't me, why I've built the shit
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I've built and you haven't, it's because I'm not a fucking pussy. It's that simple. I've
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been on the internet since the fucking shit started telling y'all what to say and what
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to do and how to handle it. And you're still asking me. It's say fucking no.
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Do you think that that's the reason why it's so hard for people to say no? It's like they're
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they're more concerned with the reaction from the other person. Yes. Right. Or is it that
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or, or is it also could it just be the lack of awareness or understanding of why they're
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saying no? You know what I'm saying? Could be that too. That maybe they haven't actually
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looked into the real science behind it. Right. You know what I'm saying? Maybe they haven't
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actually looked for the solution. Maybe they haven't actually looked to the formula, but
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not being able to say no is a fundamental skill set that you must have to be successful
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in life. And a lot of you guys are being tested right now and it shows that you don't have
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what it takes. You can never become this successful, kick-ass, wealthy individual without that capacity.
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Like it's a necessary skill. Like it's dude. Do you, I mean, look, you're around me 24 hours
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a day. How easy do I say no? You say no. The easiest out of anybody I've ever been. I fucking
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look at people. I go, no. And I keep walking. I don't even think about it. And like, do you
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think I, do you think I agonize over their feelings about me saying no? No, no, no. I
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mean, but that's the, does that intentionally don't even explain it? Cause I want them to
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sit there and think about why the fuck I said no. Yeah. Yeah. And like, I think the thing
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is too, though, it's like people have to realize, like, I think it comes from having the ability
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to protect yourself. Right. Because nobody's going to care about you. Like you care about
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you. And so like, you have to be able to stand up for yourself and just say no, whatever
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it is. Listen, man, people died for this country. My grandfather was 20 fucking years old and
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he was shot. He never met his own fucking kids. Okay. You can't say no to some fucking blue
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hair, progressive dumb ass who's screaming at you about a fucking mask, bro. These people
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are like malnourished, weak little plebs. And like, you guys look at them and you, you
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fucking cower. And you think that like, we're something like if you cower in that situation,
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what makes you think you have what it takes to do anything relevant in life? Anything
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like you're being tested and you're failing the test. Yeah. And like, I think too, like,
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what's the worst that's going to happen when you tell somebody, no, especially when it comes
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to this match. They tell you, Oh, you can't shop here. Okay. No, the worst that's going
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to happen is, um, that you're going to leave and you're going to fucking be a big, have a
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big smile and a sense of self accomplishment because you stood up for what you actually
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believed in your heart. Yeah. Like every time, every time, listen, dude, every time, every
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time that you guys go along with something you don't actually believe to be true, you're
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chipping away at your own self-confidence and your own self-belief and your own authenticity.
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Every single time that you tell someone something that you don't mean, or you go along with something
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that you don't want to go along with, and you be untrue to yourself, you chip away at your
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own identity, little by little, by little, by little. And it leaves you ending up as a shell
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of a human being that is just floating through the wind at the, at the will of other people.
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And then you wonder why you're depressed or you have anxiety, or you feel like you're
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a loser, or you feel like, you know, you don't have what it takes because you don't have what
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it takes because it takes a very simple, a very basic amount of staying true to yourself
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to just say, no, when you mean no, and say yes, when you mean yes. And stand by those things.
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Like this is basic shit. And like, dude, you know, as far as the mask thing goes, like I'm
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you guys go along with it again. We're going to lose the country. That's it. You know, I
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see all these people talking about all this stuff on the internet about, you know, this
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time we're not going to do it. You know, you said that last time, but then I saw y'all
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on airplanes wear masks and I saw y'all, you know, oh yeah, but that's on an airplane.
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That's required, right? Dude, you have to understand the level of commitment. This actually
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takes, this takes a level of commitment to massively inconvenience yourself to stand true
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to what it is. You believe when I tore my shoulder two years ago, okay. On September 15th,
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two years ago in 21, I knew it was torn. You knew it was torn. Everybody in the motherfucking
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gym knew it was torn. Cause you can't hear it. Okay. I couldn't lift my arm over my
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head. All right. Do you know what I couldn't do because it was torn and, and because the
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mask shit was going on, you know what I couldn't do? Couldn't go get your, I couldn't get an
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MRI. Okay. So, you know, when I finally got an MRI December, I tore it in September. Now
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keep in mind my physicality and my conditioning is extremely important to me. It's the most important
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thing in my life. It's what everything is built upon. Okay. And I waited 90 days until I found
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a doctor that I actually knew from grade school who was willing to let me into his facility to
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get an MRI and then do the surgery. He happened to be a very awesome surgeon. All right.
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That's the level of inconvenience that you have to deal with to stand by what the fuck you
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believe. Yeah. It takes that. Yeah. Dude, I think too, man, like I had fun with the shit.
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I used to fuck with people. Like I just walk right past them. So you got to put your mask
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on. I'm out of BLM. I'm protesting. You know what I'm saying? The shit is free. I just
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give them the look of fucking death. Yeah. I got that too. Yeah. I call it my angry black
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man face. Yeah, I know. But mine just says you're going to die. Okay. Don't fucking talk
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to me. Yeah. Right. Right. And it works. A serious Italian would you get called? Yeah.
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Yeah. Yeah. Look, man. No, it's real shit because here's the thing, man. It is going
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to be coming back. It's got to come. You have to be. They have a good temperature. What
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they think is a good temperature. You have to be willing to stand on what you believe to
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the level of physical violence. That's where we need to be. That's where the country needs
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to be. No one is going to do this. No one's going to force you to do anything. And you are
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willing to do whatever the fuck it takes. Go to jail. Fight. Doesn't matter to resist
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it. That's the level of commitment. It's real shit, man. Guys, Andy, question number
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two. Andy, I'm a college athlete trying to earn a spot on a really talented team. My
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question is regarding enjoying the process in comparison to over focusing on the end
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goal. I am really hard on myself and a bad day easily impacts my mindset in regards to
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my future. What should the balance be between enjoying where I'm at and where I want to
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eventually go, especially for someone who desires so much in life?
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Look, here's here's a fundamental reality of driven human beings. Driven human beings
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are going to always feel like they're behind. They're going to always feel like they're not
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doing good enough. They're going to always feel like they're not far enough. They're all
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going to always feel like you're losing. Look, winning. This is how it feels. Ninety
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percent of the time you're going to feel like you're getting your balls kicked in. All
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right. Eight percent of the time you're going to be confused and you're frustrated. Two
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percent of the time you actually win and those moments come and go and then you're back in
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the ninety percent. And that's the reality of a winner's life. People don't understand
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that. They think it's all about cruising around in a cool car, having a free and happy
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and easy and go lucky life. And that's not reality because true winners are built for
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the fucking fight. They're built for the battle. They don't find peace and joy and
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happiness in the wind. They find what they're looking for in the fight. And so if you're a
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high driven, ambitious individual and you're looking around and you think everybody else is
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like living their, you know, free and easy life, that's because that's what they're showing
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you on the Internet. But I can assure you that anybody who's built anything real, anybody
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who's built anything significant. All right. These people live in a constant state of frustration
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and aggravation because they're so driven and they go so hard and they're so impatient
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that it actually wills the result into reality. All right. There's no high level competitor
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that exists in the world out here that doesn't feel that way. If they tell you that they're
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lying. All right. Or they're not very good. They're not a high level competitor. So like,
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dude, you know, there's a fundamental misunderstanding about this. Enjoy where you are and be hungry
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for the next thing. Like, bro, I don't feel like that's the truth. The truth is, you know,
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and people will judge this, you know, people who are not ambitious and who are wired different.
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They judge this. They say, well, fuck, that's no way to live. Well, it's no way to live for
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you because you're not wired for it. All right. Some people aren't wired to live like that. In
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fact, most people aren't. In fact, it's less than 1% of the actual population. That's why
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the 1% is the 1%. Yeah. All right. So you have to understand if you're out there building something,
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whether it be an athletic career, a professional career, a physique, a business, whatever it is
00:18:25.500
you're building, you're going to spend most of your time feeling frustrated. You're going to feel
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most of the time, like you're losing. You're going to feel like most of the time you're getting your
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ass kicked and then some good stuff's going to happen. All right. But then after the good stuff
00:18:38.540
happens, you're going to automatically flip your brain over to what's next. All right. And then the
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process starts over again and we can observe this in championship caliber people. Look at Kobe Bryant.
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All right. Look at Michael Jordan. All right. Look at fucking Nick Saban. Look at Bill Belichick.
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These people win championships. And on the interview podium, they're saying, well, what
00:19:00.320
do you think? And they're like, cool. We did a good job. We did what we were supposed to
00:19:03.380
do. And what, well, what are you going to do? And they're like, well, I'm going to be in
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the gym tomorrow 6 a.m. You know what I'm saying? Yeah. Like, like, dude, this is the mindset
00:19:12.960
of a true winner. Like there's this fallacy out here that people without it actually end up
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winning. It's just not true. It's just not true. You're saying that if you, if you're listening
00:19:23.960
right now and you have that mentality, you got the right mentality, that's where you're
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supposed to. That is how it's supposed to go. Yeah. Yeah. That is exactly what I'm saying.
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I love that. I want to, I want to ask you too. Cause you know, when, when, you know,
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I've heard it from friends, I know you've heard it from people too. It's like, you know,
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oh, well, you know, you gotta be happy where you are. You know, can we talk a little bit
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about that? Like if we're really being honest, are you really happy with where you are?
00:19:46.600
Who? I'm saying like for people who say that shit. Oh, you know, I tell you, I'm not.
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Yeah. I'm not even fucking close. Do you think I'm close? No. Do you think I would come in
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here and work the way I fucking work and care the way I care if I thought I was where I
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wanted to be? Yeah. Motherfucker. I worked this whole fucking entire time just to build
00:20:03.080
a platform to launch a motherfucking rocket. Like this has been all of this that I've done
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so far has been just to build the foundational, uh, structure for me to do what I actually want
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to do. Okay. So like, I think that's the truth for most people too. They're just not,
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they're not aware of that though. They don't put that together. No, dude, you can't expect
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people to understand that because people would look at my life from the outside and they would
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say, God, dude, this guy's got it all. But it's not about getting it all. Like I've had
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it all, had it all for a long time. That's not, that's not the point. It's about winning.
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It's about being the best. It's about doing something other people can't do or haven't done
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or don't have the balls to do. It's a different game. See people who think it's about money
00:20:47.720
and success and cars and houses, they get it confused because that shit's cool. I like
00:20:53.420
that shit. That's part of my life, but that's not why I do this has nothing to do with it.
00:20:58.260
Actually. I don't really give a fuck. In fact, I drive home to probably one of the coolest
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houses in the whole country, maybe even the whole world with one of the coolest car collections
00:21:06.180
in the world for sure. And one of the coolest headquarters of one of the coolest companies
00:21:10.220
that exists on the fucking planet every single day. That's my life. And I'm highly dissatisfied
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with it. Okay. Not because that's deep, man. Yeah. Not, not because I want more, but because
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I recognize that I'm not even close to the best. I'm not close. Like dude. Yeah. I've provided
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an income, created jobs. I've done all this shit, but like, bro, there's so many people that
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are so much better than me and have done so much more than me. And that's the game I've chosen
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to play and I've dedicated my life to it and I intend to fucking win it. Yeah. And how many
00:21:39.540
more jobs can you create? How many more? Yeah. No, that's real, man, bro. Listen, there's
00:21:45.900
a big idealistic fallacy in the world right now about what winning actually takes and what
00:21:53.820
it actually looks like. And it gets spoiled by all these dumb asses on the internet who
00:21:59.200
they pretend to be who I actually really am. Right. Okay. And they, they, they go out and
00:22:07.060
they try to make this storyline up about themselves to sell some fucking bullshit to you guys.
00:22:13.420
And then, you know, like, dude, look at it, look at the thumbnails. Like, let's be real,
00:22:17.880
dude. There's thumbnails on the internet on, on YouTube where there's like these kids, no
00:22:24.040
one's ever fucking heard of in their entire life. And it's like this kid and he's interviewing
00:22:29.600
this guy and it's like how so-and-so has a hundred million dollar car collection. And then
00:22:34.960
you go look at his cars and it's a fucking G wagon, a wrapped Bentley and some fucking
00:22:40.540
bullshit Huracan. Like, bro, they're lying to you. They're making, they're, they're lying
00:22:46.180
to you. And they have you guys hooked into this fake entrepreneur life where they parked
00:22:51.820
the fucking Rolls Royce out in front of the private jet. And they act like that's the life
00:22:56.060
you live. That is not the life you live. Do I drive my Rolls Royce to a private jet?
00:23:00.620
Fuck yeah. Do you know how much time that actually is in my life? One fucking millisecond
00:23:07.220
of my fucking life. The rest of the time I'm out here getting my ass beat. Okay. We're pounding
00:23:12.920
my fucking face into the wall so that I can inch this motherfucker more down the track
00:23:18.360
and all this overnight success that you guys see from these social media superstars. That
00:23:24.220
shit's the anomaly. That's an anomaly, bro. You ain't Mr. Beast. You ain't Logan Paul or
00:23:29.460
Jake Paul. You're fucking you. And I'm me. I come from a regular place right down the
00:23:34.300
fucking road. Okay. I don't have, you know, yeah, I've got a decent social media following,
00:23:38.840
but I don't have that. You know what I'm saying? Like, bro, I've grinded this motherfucker
00:23:42.700
out and you can too, but you got to realize that they ain't going to be happy. It ain't
00:23:47.280
going to be fun. It ain't going to be fast. It ain't going to be easy. And it's not going
00:23:52.100
to be quick. You're not going to get it for $997 and fuck course. Like bro, it's going
00:23:56.980
to cost you everything you got. And that's if you're smart. I love it. I don't know. I
00:24:02.700
don't know how to convince these kids of this shit. Like you guys are out here. Secret blueprint
00:24:07.520
so much to make my kids millionaires by the time they're fucking three, right? Like the
00:24:13.080
fuck out of here, dude. Four ways to get rich in 2023. Yeah. With a picture of a La
00:24:18.460
Ferrari from some motherfucker. It ain't even his car, bro. I drive a La Ferrari to work
00:24:22.180
three days a week. Do I fucking not? That is a bad ass La Ferrari too. I can't fit in
00:24:30.280
it though. Oh, and by the way, I take that motherfucker home and I trade it out for one
00:24:34.560
of the 40 other fucking cars I got. But do you see me standing in front of them saying,
00:24:38.680
Hey, buy my course. No, I come on here and tell you the real shit for fucking free. Cause
00:24:43.620
it ain't that complicated. It's real simple. You're going to have to work. It's going to
00:24:48.200
take a long time. It's going to be hard as fuck. You're going to have to have an open
00:24:51.480
mind. You're going to have to be used to getting kicked in the balls because that's how you're
00:24:55.040
going to spend most of your life. You're going to have to grit it out. You're going to have
00:24:58.040
to fight. You're going to have to argue. You're going to have to be uncomfortable. You're
00:25:01.260
going to have to say no a whole fucking lot. Like dude, you're going to have to have a chip
00:25:06.480
on your shoulder. You're going to have to be willing to say, fuck you to a whole lot of
00:25:09.340
people. Like dude, this, what this takes is beyond what the internet comprehends. That's
00:25:15.700
real talk. And I don't think anybody out there is more qualified to fucking tell that to
00:25:20.300
me. That's, that's real. All right. So I do. I don't, it's frustrating to me because ever
00:25:30.340
since I started, stopped the MFCEO project, I've seen this emergence of like an ungodly
00:25:37.480
amount of these, like these fake internet people that you've never fucking heard of, you know,
00:25:43.620
like it's disheartening, dude. It's really disheartening to me. And the reason I get
00:25:51.100
pissed off about it is because I actually understand what the fuck it takes. And because
00:25:56.060
people are getting fooled by a lot of this flash shit, right? On the internet, this quick,
00:26:03.660
easy, fast, you know, shit. They, people think there's something wrong with them when it doesn't
00:26:11.780
go that way. It doesn't work out. Right. So like you have all these young kids who have
00:26:16.880
the ability and they have the potential. All of you do, by the way, all of you do, all
00:26:23.180
of you have the potential, but then they see these stories and then they go out and try and
00:26:28.940
it doesn't go the way they want. Right. They make a video and it gets fucking 10, 10 views.
00:26:33.040
Right. They, they wrote, I, my first day in business, I had one customer and he was my
00:26:39.080
friend. He bought $7 product for me. The second day in business, nobody came in. The third day
00:26:46.520
in business sold $22. It took me eight months to have a day over $200. Now, remember this
00:26:52.160
is before the internet. You guys have the amazing, you guys have the most amazing tools available
00:26:56.600
to you. So it's not going to take you like that, but it is going to be hard and it is
00:27:00.740
going to take a lot. And it, it, it bothers me because like, dude, when I like, like I
00:27:07.920
meet these young men and women that want to be successful, but are hungry. Yes. They have
00:27:13.420
what it takes. And then they watch these assholes on the internet and then it doesn't happen
00:27:18.180
fast enough. And then they think it's, it's, it's, it's there. It's, it's a problem with
00:27:21.360
them. This used to be the weight loss industry, right? Like until the internet came around
00:27:25.420
and really made people wise up, the weight loss industry was very similar to this, right?
00:27:29.660
Every, every week it was a new pill. Every week it was a new powder. Every week it was
00:27:33.540
a new this. And I was fat. Okay. I spent most of my life fat as fuck. All right. And you
00:27:40.340
know what I did? I bought every single one of those things. I bought every single pill.
00:27:44.500
I bought every single powder and none of the shit fucking worked. And you know what I did
00:27:48.080
after it didn't work? I'm like, well, fuck it. I must be my genetics. I just can't do
00:27:53.760
it. Blah, blah, blah. You know what I'm saying? Like, dude, how many people does that actually
00:27:58.860
ruin and take them out of the game forever? Yeah. And we're not just weight loss. It's
00:28:02.560
actually real life. Listen, I watched my mom do this. I watched my mom do this growing
00:28:07.180
up. She bought every single diet pill, every single quick fix, every single thing and nothing
00:28:12.700
ever worked. And she blamed herself. She blamed herself. Like it was her fault. Like, do you
00:28:18.040
know what that does to someone's like brain and the thought process about themselves? Like
00:28:22.880
it ruins them, dude. And eventually she figured it out and she lost a hundred and something
00:28:27.060
pounds. She's doing fucking great. Very proud of her. But my point is, is that a lot of people
00:28:32.000
never come back around and it's the same for their business ideals and they're same for
00:28:36.040
their business goals. Like, dude, there's so many people out here that have all the potential
00:28:40.660
in the world to become the next great entrepreneur or build the next great brand. And they're getting
00:28:45.960
confused by motherfuckers that aren't who the fuck they say they are, who haven't actually
00:28:50.960
built anything, who haven't actually done anything. And it's making them give up on themselves.
00:28:55.600
And that's why I hate this shit so much. Like you guys should be looking and learning from
00:29:00.340
people who have actually built shit. You should be able to buy their products. You should be
00:29:04.740
able to talk to their employees. You should be able to see their companies like physically.
00:29:09.480
If those people are teaching you shit, it's probably worth listening to, but it ain't worth
00:29:14.360
listening to some 22 year old fuckhead who's trying to sell you some bullshit. And that's
00:29:19.480
real talk, dude. That's real shit, man. It bothers me from an ethical standpoint to
00:29:24.140
my fucking soul. Okay. It's ruining people's careers. How many of these kids give up and
00:29:32.260
never go back to it? And they could, dude, how many great ideas die because the person
00:29:41.540
was misled about what the process is actually like. Gave them the wrong recipe. Like, dude,
00:29:45.520
how many cures to diseases don't exist because people were demoralized before they even went
00:29:51.660
down the path? How many great businesses, how many iconic brands, how many massive movements
00:29:59.640
are never born because people look at these fake fucks and then figure out like, and then
00:30:05.620
somehow believe them and then blame themselves when their methods don't work and quit. It's wrong.
00:30:11.760
Yeah. That's why I get so pissed about it, dude. Do you see that culture dying? Huh? Do you see
00:30:18.440
that culture dying? Like dying off that, that? I mean, look, dude, a lot of these people are
00:30:23.260
getting called out day after day. Some of them are even getting killed. Yeah. You know, like
00:30:27.600
we're, we're at a point now where, you know, there, there's been a number of crypto people
00:30:31.740
and scam artists getting fucking murdered in the last six months because bro, you're fucking
00:30:36.620
with people's lives. And there's this, there's this like flip it mentality about like, you
00:30:46.000
know, amounts of money, like 40 grand, 50 grand, right? Like these fucking scammers are
00:30:52.200
out here taking 30, 40, 50 grand from people. And because they, you know, they, they don't
00:30:59.100
think that's a lot of money. They don't realize like, dude, that like, you know how hard it
00:31:02.920
is for the average person to get 30 fucking grand, bro. It's damn near impossible. Most
00:31:07.120
people never do it. And these fucking kids are out here fucking stealing this shit from
00:31:11.460
people ruining their lives. I don't know if it's going to die. There's always been fucking
00:31:18.800
snake oil and scam, but I think the internet does a great job at sniffing them out. At least
00:31:24.200
there's some, at least there's some accountability to it. Yeah. But like bro, you know, that's what
00:31:30.880
I do. It's just one part. That's a big part of why it's a big part of why I got out of
00:31:35.660
the personal development shit so hard because I got so tired of that shit. You know, I would
00:31:40.780
go to these events and I'd be surrounded by, you know, we're some really good people, but
00:31:45.200
there's always some fucking snakes there too. And I can't fucking stand it. Yeah. Cause
00:31:48.860
it's so easy for you to just know. Yeah, bro. Because look, dude, I've done what these people
00:31:54.060
want to do. So it's easy for me standing on the fucking top of the hill, looking down on the
00:31:58.300
hill and who's pretending to be on the top of the hill. It's not as easy for someone who's
00:32:02.300
never built anything to recognize the fake shit. Yeah. That's real. That's real shit,
00:32:07.080
man. Uh, guys, Andy, our third and final question, Andy, question number three, Andy,
00:32:12.500
I've been running a small auto glass shop by myself for the past seven years. I just recently
00:32:17.700
hired my first two employees. And after having a five star, um, 200 plus reviews on Google,
00:32:23.880
I just got my first one star review, uh, between the story of what my guys told me in the pictures,
00:32:29.680
as well as what the customer's claiming, as far as the damage on their vehicle, uh, what
00:32:34.240
kind of response should I be leaving on this one star review? I stand by my team and I believe
00:32:39.780
their story. I don't really know how to respond to this review. How did you, how would you respond
00:32:44.400
in a situation like that? Or how have you? Well, look, unfortunately the behavior of the
00:32:52.040
internet can be unreasonable at times, especially from customers. All right. So how this started
00:33:01.560
out like back, you know, around 2009, 10, when the internet first really social media really
00:33:06.920
started getting going, right. People started getting savvy to like leaving reviews and stuff
00:33:10.520
like that. Um, when you got a one star review, you know, it was, it was horrible, like, because
00:33:16.920
nobody really understood that people would abuse that system. Right. But here we are 13 years later,
00:33:23.820
14 years later, and most people can recognize a one star review when it's bullshit. All right. So
00:33:32.560
first of all, like, let that give you some peace. Yeah. You know, don't, did you, did you get like,
00:33:37.160
what was your first one star review? Like, do you remember that? That's how I mean, look, man,
00:33:41.340
you know, because of the way I'm built and my, the way I talk and how I am, I get a lot of hate
00:33:46.860
anyway. Right. Like a lot of people just don't like me because they see me on here and they assume
00:33:51.120
I'm some angry fuck when in reality, bro, I'm actually pretty easy going. I just get angry on
00:33:56.400
here. All right. Uh, like, uh, it's true though. Yeah. You know, and by the way, we got some cool
00:34:03.020
content, uh, coming out, you know, I'm getting back into making content again. Um, actually looking for
00:34:08.800
some people, uh, if you guys are high quality editors, I'm going to have a little contest for
00:34:13.740
you guys coming out shortly. Um, but I'm gonna start making content again because people, you
00:34:19.040
know, perceive me, uh, in a way that I don't think is truly who I actually am. Doesn't do it justice.
00:34:24.440
No, I don't think so. You know, um, but you know, there were so many of them, bro, that like, I,
00:34:32.240
you know, like I can remember the first time I had someone like kind of hit me on the internet and
00:34:38.700
I had never had to have them before. It made me sick. And then my stomach hurt, like made me
00:34:43.000
freak the fuck out. Uh, you know, and, and, and dude, that's okay because you should care a lot
00:34:49.280
about your business. You should care when people are dissatisfied. It should make you upset if you
00:34:54.380
actually give a shit, when people are dissatisfied with the work that you do. And so for, but, but,
00:35:00.340
you know, keep in mind, people understand when people are just being assholes. All right. So if
00:35:06.040
that's, what's going on, it's probably pretty obvious to people, but how I would handle this
00:35:11.880
situation is I would make sure that you, I would, I would call the customer. I would have a talk with
00:35:21.880
them. I wouldn't, you know, say, Hey, take this down or anything like that. I would say, Hey, look,
00:35:26.120
what can we do to make this right? What can we do to, to, to make it right? And whatever they said
00:35:31.140
that they need to have done as long as it's like within reason. And they're not just like taking
00:35:35.760
advantage of you. Cause some people will take advantage of you. There's a lot of them. And
00:35:40.300
unfortunately it's a cultural thing in society right now where people don't understand that
00:35:45.040
these small businesses employ people. Uh, these businesses like, dude, I'm very, I'm very,
00:35:51.640
I'm very, very, very tolerant and slow to blast a company on the internet because I understand
00:36:00.980
what's actually at stake. You know, like when I see these things happen to Bud Light or I see these
00:36:07.080
things happen to like the Liberty safe thing that's happening right now, bro, it hurt. It fucking hurts
00:36:12.580
me bad because like, although I agree with the reason that people are upset, I understand that
00:36:18.900
there's hundreds of people, thousands of people in those organizations that, that think the same
00:36:24.000
way as the people who are upset, you know, and those, those are the people that suffer because
00:36:28.080
I know that because of the, I I'm in that situation. Right. Apply that to a small business and it's way
00:36:33.920
worse. And like, dude, you know, so I have a lot of patience when it comes for calling businesses
00:36:40.820
out because I understand what it takes to build a business and employ people. Um, and I wish
00:36:48.700
people had more of that. I wish people thought a little bit more. Right. But sometimes, you know,
00:36:54.300
people fuck up. Uh, I got a car, I got a car brand right now. That's about to get fucking destroyed.
00:37:00.600
Okay. This fucking with me. Yeah. Um, and I'm not going to say anything yet, but I will tell the
00:37:05.860
story for the rest of my life if they don't fucking get it right soon. But the point is here,
00:37:10.300
how do you handle it? You handle it by doing everything you can to make it right. And understanding
00:37:16.920
a fundamental reality about customers, customers that complain that are loud about complaining
00:37:23.100
will actually be your customers. That will be loud about how you fix the problem too. If you
00:37:27.940
actually go fix it, those same ones. Yes. So like you have a massive opportunity with a disgruntled
00:37:33.300
customer to turn them into an advocate by just solving the problem and taking care of them the
00:37:39.480
right way. Now, if it's unreasonable, sometimes you just got to eat the one star review and wipe your
00:37:45.600
hands of that customer. Sometimes customers do have to be fired. Sometimes people, you know,
00:37:50.440
there's a thing like, so we have this thing, uh, first form where our products are guaranteed by
00:37:55.260
110% money back guarantee. Okay. Well, it doesn't take a genius to figure out that when we actually,
00:38:01.500
because we actually do, we do fucking actually do that, that people try to take advantage of it.
00:38:08.500
Okay. So we have a little system here, right? That shows how, what people have bought,
00:38:14.140
what people have returned and blah, blah, blah. And once they cross that line, they're fired as a
00:38:18.560
customer. They're not even allowed to buy from us anymore. So, you know, that's, that's fucking
00:38:24.460
standards. Yeah. There's times to fire customers, but most of the time, um, the customer is right.
00:38:31.060
And it's your job and you should recognize the ability and the opportunity to turn that customer
00:38:36.720
into an advocate and create a situation where they're out there spreading positive word of mouth
00:38:41.180
about you. That's what happens in 99% of cases. Most people are good. Most customers that are
00:38:46.560
pissed off are justifiably pissed off. Okay. So I'm talking about a very small amount of, of
00:38:52.780
shit bags. Uh, and then, you know, but I would handle that person as if they were acting in good
00:38:59.260
faith until you knew for sure that they weren't, weren't, um, how would I handle it publicly? Uh, I
00:39:05.260
would probably just get on the one-star review and explain the situation as if you were explaining it
00:39:10.360
for the world to read, not for that person to read. You see what I'm saying? Because if that person
00:39:15.960
is so hell bent on ruining your shit and you go on there and explain what happened from the beginning
00:39:22.440
to the end, most reasonable people are going to say, look at this business owner taking the time
00:39:27.380
to go on there and actually communicate with this customer and try to solve this problem. And this
00:39:31.320
person is still being an asshole. Yeah. And that's how I'd handle it. Yeah. But try to flip that Karen.
00:39:35.380
If you can try to flip the Karen. Yeah. Yeah, for sure. Well, dude, they're valuable assets.
00:39:39.780
Yeah. Cause she's already loud. Yes. That's where people fail to understand. Like these people who
00:39:44.340
are mad at you, um, these people who are disgruntled with you, these people who are frustrated with you
00:39:50.500
when you, when you, when you switch it, the script on them and you actually solve the problem,
00:39:56.020
they usually become, in my experience have become our biggest fans, you know, people who are loud
00:40:02.820
or loud, whether they're happier or not, you know, so that there's an opportunity there for everybody.
00:40:09.460
Um, if you handle it right. And plus, furthermore, you know, if one customer has a problem with this
00:40:16.260
thing, it's probably a good opportunity for you to, to kind of look at your systems and say, okay,
00:40:22.220
uh, we need to fix this. So this doesn't happen again and be legitimate about it. You know, the
00:40:28.860
days of the days of sweeping customers under the rug are over. You, you can't afford to do it.
00:40:34.660
No, not, not with these right here. No. Cause everybody's an influencer to you. Every single
00:40:39.140
human being is an influencer and every single human being can tell everybody anything they need to tell
00:40:44.180
them in the click of a button that didn't exist 30 years ago, 20 years ago. That wasn't a thing.
00:40:49.580
All right. So businesses back then, and a lot of these businesses run the same way. Notice them.
00:40:54.680
All right. The companies who that, when you call them, you can't get someone on the phone.
00:40:58.160
All right. Or you can't get, you, you, you go to their website. You can't find a way to actually
00:41:02.360
contact them. You can't talk to a person in their building. All right. You call here, you're talking
00:41:07.560
to a motherfucker that works here, right? You're not talking to someone, uh, you know, making moon
00:41:12.240
slurpees. Hey, I got to keep it real, man. You're talking to a fucking American right
00:41:23.480
over there in St. Louis, Missouri. You know what I'm saying? Yeah. Who, who, who, who actually
00:41:28.680
gives a fuck because this is their career. You know what I'm saying? Like do support those
00:41:33.260
companies, by the way. It's hard to do business that way. It costs a lot more money to do it
00:41:37.540
that way. You know, that's my pitch. Yeah. Well, guys, Andy, that was three. Yeah. Guys,
00:41:46.140
Went from sleeping on the floor. Now my jewelry box froze. Fuck a bowl. Fuck a stove. Counted
00:41:51.880
millions in the cold. Bad bitch. Booted swole. Got her on bankroll. Can't fold. Doesn't know.