REAL AF with Andy Frisella - September 14, 2024


778. Q&AF： Part Of Being A Leader, Customers Not "Always Right", & Questioning Potential Hires


Episode Stats


Length

22 minutes

Words per minute

199.04613

Word count

4,396

Sentence count

365

Harmful content

Misogyny

20

sentences flagged

Toxicity

127

sentences flagged

Hate speech

14

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

In this episode, we have a special Saturday Q&A hosted by an 8 year veteran of the Arizona Police Department. We discuss women in law enforcement and why they should or shouldn t be in the field of law enforcement.

Transcript

Transcript generated with Whisper (turbo).
Misogyny classifications generated with MilaNLProc/bert-base-uncased-ear-misogyny .
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
Hate speech classifications generated with facebook/roberta-hate-speech-dynabench-r4-target .
00:00:00.000 What is up guys, it's Andy Purcell and this is the show for the realists say goodbye to 0.99
00:00:20.500 the lies, the fakeness and delusions of modern society and welcome to motherfucking reality. 0.97
00:00:25.060 Guys, today we have a special Saturday Q and AF. 0.97
00:00:30.300 This is where you submit the questions and we give you the answers.
00:00:32.860 Now you could submit your questions a few different ways.
00:00:35.680 The first way is guys, email these questions into ask Andy at Andy for seller.com or you
00:00:41.220 go on YouTube, you drop your question in the comments and we'll choose some from there
00:00:45.540 as well.
00:00:46.580 I'm just going to jump right into it because if you're listening on Saturday, you know
00:00:49.600 the rules.
00:00:50.140 We have shows within the show.
00:00:51.300 We got CTI.
00:00:52.060 We got real talk.
00:00:52.720 We got 75 hard verses, but I do want to remind you that we need your help growing the show.
00:00:58.700 We need you to share the show.
00:01:00.000 All right.
00:01:00.260 We don't run ads for the show.
00:01:01.900 We don't run ads on the show.
00:01:03.220 I don't want to say what someone thinks I need to say because they're paying me some money
00:01:08.620 to represent their product to try to keep it real with you guys.
00:01:11.800 Whether you agree or disagree with me, that's how we run the show.
00:01:15.980 So I ask very simply if the show makes you think, if it makes you laugh, it gives you
00:01:19.320 a new perspective, if it's entertaining, if it's something that you think needs to be
00:01:23.000 heard, do us a favor and share the show.
00:01:26.720 We got a little saying we like to say here.
00:01:28.160 It goes like this.
00:01:28.920 Don't be a hoe. 1.00
00:01:29.980 Share the motherfucking show. 1.00
00:01:31.020 That's right. 1.00
00:01:31.740 Yeah.
00:01:31.920 What's up, man?
00:01:32.300 What's going on, man?
00:01:33.300 Nothing, dude.
00:01:33.820 A little Saturday sizzle.
00:01:34.980 Yep.
00:01:35.700 Yep.
00:01:36.020 Trying to keep it going.
00:01:37.100 I do want to remind people that MFCEO Project is coming back.
00:01:41.360 And if you don't know what MFCEO Project is, it was the number one business podcast on iTunes
00:01:46.820 for a very long time. 0.95
00:01:48.640 It was my initial podcast and it was all personal development, how to win, how to kick ass in 0.98
00:01:52.860 life. 0.90
00:01:54.160 And we are bringing that back.
00:01:56.040 Now, if you want to know where that can be found and where we are going to be posting
00:02:00.500 that, you're going to need to go to my website, andyfricella.com and subscribe for the Andy
00:02:04.980 Graham emails, which is your daily Andy Graham.
00:02:08.200 It's like an Instagram post, but it goes straight to your email, okay?
00:02:11.900 We're not going to talk about it publicly.
00:02:13.480 I'm not going to post about it publicly.
00:02:15.900 We're just going to do it through that email list.
00:02:17.640 So, if you're not on that email list, go get on it.
00:02:19.960 That way, you'll be notified when MFCEO drops.
00:02:23.020 So, what's up, man?
00:02:23.980 What's going on, man?
00:02:24.980 Oh, not much.
00:02:25.820 Well, let's make some people better because I got three good ones for you.
00:02:31.660 Cool.
00:02:32.140 Shocking.
00:02:32.920 Yeah.
00:02:34.520 Let's knock these out, guys.
00:02:35.640 Question number one.
00:02:37.960 Hi, Andy.
00:02:39.700 I am an eight-year veteran police officer for a department in Arizona.
00:02:44.160 For context, I am a woman.
00:02:46.740 Now, I've been following you for years.
00:02:48.720 I feel like I know you.
00:02:49.860 I support everything you do and stand for.
00:02:51.700 And so, without jumping to conclusions and making quick judgments, can you give me a little
00:02:56.840 more feedback on your women in law enforcement statement?
00:03:00.920 I have made plenty of sacrifices.
00:03:02.720 Which statement?
00:03:03.740 That women should not be in law enforcement. 0.99
00:03:05.820 Oh.
00:03:06.460 Okay.
00:03:06.980 Yeah.
00:03:07.400 I think a couple episodes ago.
00:03:08.560 Well, I think I believe I said they shouldn't be in the field of law enforcement.
00:03:12.660 That's what I said.
00:03:13.680 Yeah.
00:03:14.660 But she says, I have made plenty of sacrifices in the line of duty, received a lifesaver
00:03:19.680 commendation in 2022, and I have held my own in this career.
00:03:23.820 This is how I provide for my family, and I love what I do.
00:03:27.960 All right.
00:03:28.540 Let's talk about it.
00:03:29.940 Well, first off, let me start with this.
00:03:32.020 Okay.
00:03:32.820 Myself, our companies, our people, there is not a bigger group of people that support law
00:03:39.140 enforcement than we do.
00:03:40.660 Okay.
00:03:41.000 We do multiple charitable events and give away hundreds of thousands of dollars and collectively
00:03:47.940 millions of dollars over the course of our business life to the law enforcement locally.
00:03:53.420 It's our biggest beneficiary of the work that we do.
00:03:57.320 So you're not going to find better supporters than we are.
00:04:01.480 With that being said, I think my comments were generalized, and I think I need to clarify
00:04:06.520 them a little bit.
00:04:07.260 I'm fine with that.
00:04:07.960 I had a couple women here in St. Louis that were upset with me that I know that are police 1.00
00:04:11.320 officers, and they were like, Andy, I love you, dude, but what the fuck is this? 0.98
00:04:17.100 So we'll address it. 0.97
00:04:19.220 And what I really should have said, and did I overgeneralize?
00:04:23.340 Yeah, for sure.
00:04:24.000 And I do that sometimes, that's the nature of how I speak, and I'm trying to get better
00:04:28.080 about it.
00:04:28.900 But what I really mean is that certain women shouldn't be police officers, and certain 0.99
00:04:33.980 men shouldn't be police officers.
00:04:35.600 And if we're going to have women be police officers, they should be capable, they should 1.00
00:04:39.320 be emotionally stable, they should be able to de-escalate situations, and they shouldn't
00:04:43.340 take advantage of opportunities where men are emasculated because they're in a situation
00:04:49.280 with a gun and a badge.
00:04:50.460 And that goes for men, too.
00:04:52.620 Okay, so it's not just a women thing, it's a men thing. 0.67
00:04:55.780 And so when I said what I said, it was a generalization, man, and I should have said it differently,
00:05:00.580 but the truth of the matter is, we have positions in society that are better suited for men,
00:05:05.000 we have positions in society that are better suited for women. 1.00
00:05:07.360 I'm not saying that there's certain women that can't do these jobs of men, because there 0.85
00:05:10.500 definitely are, bro.
00:05:12.400 There's women who are nearly, or if not more physically superior than most men out there. 0.99
00:05:17.980 We see this in the Olympics, we see this in MMA, we see this in judo and fucking jiu-jitsu. 0.99
00:05:25.140 And then we have, you know, the same situation with men. 0.97
00:05:27.620 We have men who are physically capable of doing something, and we have a lot of men that aren't.
00:05:31.180 So, you know, and by the way, I'm speaking of personal interactions that I've had out there
00:05:36.960 in reality.
00:05:38.260 And in reality, the situations I've had have been more favorable with men police officers
00:05:43.600 than they have been with women.
00:05:44.960 And I don't know why that is, but to me, being on the receiving end, it always felt like
00:05:49.520 there was an establishment of dominance that needed to happen, when in reality, I would
00:05:53.520 have respected her for just asking me politely to do this or that.
00:05:56.800 So, you know, I can understand why someone would, you know, be offended by that a little
00:06:02.700 bit and, you know, question it.
00:06:04.220 But guys, I love you guys.
00:06:05.340 I raise money for you guys all the time.
00:06:06.860 There's nobody that's out here supporting you guys more than I. 0.99
00:06:10.260 You have all these, you know, people calling you bootlickers and, you know, fucking the 1.00
00:06:15.240 police are bad and all this shit, bro. 1.00
00:06:17.140 I've never gone down that road every one time. 1.00
00:06:19.180 We continue to support.
00:06:20.540 We continue to raise money.
00:06:21.680 We continue to support.
00:06:22.880 It's a very difficult job. 0.99
00:06:24.320 You've got to put all this shit on and go out in the world and deal with the worst possible 1.00
00:06:27.620 elements of society every fucking day. 1.00
00:06:30.140 I have tremendous respect for that. 0.99
00:06:31.740 And I believe that I'm probably the only person on the fucking internet that has said, 0.97
00:06:36.560 hey, these people need to be paid way more money. 0.97
00:06:39.160 We need to stop shipping all this money over to Ukraine and the Middle East and all these 1.00
00:06:43.800 bullshit causes. 0.99
00:06:44.840 We need to pay our police officers the right amount, 200, 400 fucking grand so that they 1.00
00:06:50.020 can do this dangerous job and be compensated properly for it. 0.96
00:06:53.440 So like you get me in the office, bro, you guys will make a lot more money.
00:06:56.560 All right.
00:06:57.060 So, you know, I can understand why someone would be upset with that.
00:07:00.320 That wasn't the intent of my comment.
00:07:01.700 And I did overgeneralize and I take responsibility for that.
00:07:04.380 I'm a big boy.
00:07:05.000 I can handle the criticism.
00:07:06.300 But at the end of the day, I love you guys.
00:07:08.040 I appreciate you guys. 0.97
00:07:09.000 And I'd fucking and I have physically gone to battle for women cops in the city. 1.00
00:07:14.700 There was a situation about eight years ago where I had to literally save one of the 0.99
00:07:19.640 female cops life because she was in over her head with a fucking six foot eight massive 1.00
00:07:24.780 man. 1.00
00:07:25.220 And you know what?
00:07:27.080 Had I not been there, that could have been potentially bad.
00:07:29.980 And that's a lot of where I derive that experience from.
00:07:32.340 When I see that situation and I see a five foot four police officer and a six foot eight
00:07:37.460 man and I have to draw my own personal weapon to control the situation, that gives me some
00:07:43.080 perspective about the comments that I said.
00:07:45.880 I think, you know, I don't want anybody getting hurt.
00:07:48.340 I don't want anybody getting killed.
00:07:49.580 And I've witnessed those things.
00:07:51.300 So, you know, I love you guys.
00:07:53.700 I appreciate you guys.
00:07:54.900 And, you know, I should have said it differently and been more careful my words, but it is
00:07:59.760 what it is.
00:08:00.640 Well, I think there's also context to like to your point where he's like, no, you've
00:08:03.560 had better experiences with male cops than you have a female. 0.74
00:08:06.440 I think there's something, too.
00:08:07.300 And this is what we were talking about in that episode, though.
00:08:09.560 It's like, you know, with men, there is this like understanding.
00:08:14.680 It's not a conversation.
00:08:16.040 I don't know if it's body length, but like we know.
00:08:18.060 Yes.
00:08:18.500 Like I know that they are going to be consequences.
00:08:20.800 There's potential consequences for my actions or words.
00:08:24.140 Yeah.
00:08:24.600 And like women don't have that same. 0.94
00:08:26.540 They don't walk through life with that same thing.
00:08:29.760 Because women don't naturally go to physicality when it comes to conflict. 1.00
00:08:32.920 Right.
00:08:33.200 And men do through nature.
00:08:34.800 Okay.
00:08:35.100 And that was the point we were trying to make.
00:08:37.040 Yeah.
00:08:38.260 But yeah, man.
00:08:39.380 Look, you had a great career. 0.95
00:08:40.900 There's lots of women that are fucking tremendous leaders and tremendous, tremendous at doing things 1.00
00:08:46.120 that men do. 1.00
00:08:46.980 I mean, bro, oil rigs, construction, fucking farming. 0.99
00:08:51.920 Look, I know women that do all of these things and they're amazing at it. 1.00
00:08:55.000 All I'm saying is, is that we have to pick the right people for the right position and
00:08:58.380 not all people qualify for that.
00:09:00.640 And I think we've gotten a little bit liberal with who we let to be men cops and who we let
00:09:05.140 to be women cops. 1.00
00:09:05.880 And I think there needs to be some higher standards for both sides.
00:09:09.460 All across the board.
00:09:10.040 And by the way, people need to respect the police officers better, too.
00:09:15.460 You know, we have this anti-narrative of the police that there's some bad people, bro. 0.99
00:09:19.880 Listen, do you know what the fucking world would look like without the police? 0.98
00:09:22.880 Do you understand what it would look like without people keeping order? 1.00
00:09:25.600 These people have to go out every single fucking day and deal with people that are drunk, 0.99
00:09:29.160 on drugs, having the worst days of their life. 1.00
00:09:32.080 And then they're shit on by society. 0.87
00:09:34.040 And so like, dude, to hear, you know, because I had a couple of friends here locally, like 0.97
00:09:38.080 I said, that were a little upset with what I said.
00:09:40.800 And that hurts me.
00:09:42.640 I don't like that because that's not who I am.
00:09:44.740 You know what I'm saying?
00:09:45.420 I want people to be safe.
00:09:46.600 I want the world to be good.
00:09:47.680 And by the way, if you vote for me, I'll pay you more money.
00:09:50.760 I love it, man.
00:09:52.260 Guys, Andy, question number two.
00:09:54.340 Andy, I own a hospitality business and my career has been in the customer service industry.
00:10:00.900 Yeah.
00:10:01.260 I'm curious.
00:10:02.660 When is the customer not always right?
00:10:05.260 And how do you train your staff to handle those situations?
00:10:08.080 Well, look, I think it's important to understand that 98%, 99% of the customers you deal with
00:10:20.320 are not malicious.
00:10:22.120 They are not trying to take advantage.
00:10:23.820 They just want their problems solved effectively.
00:10:27.520 And because most companies do not solve customers' problems effectively without resistance,
00:10:35.260 customers have this natural mentality when they ask for something now that it has to be abrasive
00:10:42.520 and aggressive and they've got to demand it right away.
00:10:46.320 When in reality, dude, like that comes from all these other companies and all their experiences,
00:10:51.800 sort of like that last question where I'm talking about my perspective of my experiences.
00:10:56.660 And we have to be careful, just like that last question, to not generalize all of these customers
00:11:03.120 as taking advantage because they're not.
00:11:05.380 Most people just want their goods that they paid for.
00:11:07.980 They want it fairly fast, convenient, and they want to be handled and treated with respect.
00:11:13.580 And so when you own a business, are you going to have customers that are going to try and
00:11:18.500 take advantage?
00:11:19.140 Are you going to have customers that are going to try and get more, get one over?
00:11:24.660 Yes, absolutely. 0.98
00:11:25.880 But dude, most of the customers are just people that want their shit solved. 0.98
00:11:30.820 And if you can take the mentality of, okay, I'm going to solve their problem, but I'm also 0.97
00:11:34.980 going to do some extra, you'll drive so much good word of mouth because the people who are
00:11:39.380 upset and vocal, they will also be your biggest advocate and vocal about that too when you fix
00:11:44.940 the problem.
00:11:45.460 So I say all that to say this, are there times when you have to tell a customer no?
00:11:51.600 Yes.
00:11:52.180 Are there times when you have to fire a customer and say, hey, we've done everything we can.
00:11:57.020 I know that you're not happy.
00:11:59.960 Maybe there's another company that will be able to service you better.
00:12:03.060 Here's some alternative options.
00:12:04.720 And you always keep the classy demeanor.
00:12:07.380 You always handle it with respect, even if they aren't, because they usually aren't at
00:12:11.360 this point.
00:12:11.780 Um, and try to solve the problem the best they can.
00:12:15.360 And sometimes dude, like these people are having a bad day.
00:12:17.980 They lost their dog.
00:12:19.020 They lost a loved one.
00:12:20.040 They're going through a hard time.
00:12:21.940 They, their paycheck got delayed or they don't have a paycheck.
00:12:25.460 They don't, you know, who knows, who knows?
00:12:27.520 It could be the worst day ever.
00:12:29.260 So I think it's always good in business to give those people the benefit of the doubt.
00:12:32.780 And what I've found is that if you do give them the benefit of the doubt and you do stay
00:12:37.980 true to solving the problem, instead of getting an argument with them, eventually they will
00:12:42.240 walk away.
00:12:43.280 And I can't tell you how many times this has happened to me. 1.00
00:12:45.980 Eventually they will walk away and they will say, dude, I was an asshole. 1.00
00:12:50.580 I shouldn't have done that. 0.99
00:12:51.760 And I could tell you, dude, there's been so many people over the course of 25 years who
00:12:56.380 have been very rude to me and I've continued to be nice to them.
00:12:59.540 And then they've come back later and owned, owned what they did, bro. 0.98
00:13:02.760 There's nothing wrong with making mistakes as long as you fucking own them. 0.98
00:13:05.480 You know what I'm saying? 0.95
00:13:06.080 And then what happens is, is that person, when they come back, they become an advocate
00:13:09.140 because you always kept your cool and you still tried to solve their problem, even though
00:13:12.760 they were belligerent about it.
00:13:14.080 Yeah.
00:13:14.760 Now, now moving that into your team, how do you communicate that to your team?
00:13:18.020 Like, how do you hold that as the standard with your team?
00:13:20.560 Well, a lot of that is just reps and training and hypothetical situations, role playing, you know,
00:13:26.780 making them understand the concept of loyalty and what it takes to create loyalty, not just
00:13:33.960 satisfaction, right?
00:13:35.020 Because you're not trying to get satisfied customers.
00:13:37.300 Satisfied customers means that you're, you're one inch away from being unsatisfied.
00:13:41.560 Okay.
00:13:41.960 So like when companies say, oh, I got a 99% satisfaction rate, that doesn't really mean 0.85
00:13:45.760 shit. 0.85
00:13:46.180 That means you're doing just good enough with 99% of your people to not piss them off. 1.00
00:13:51.060 That's not what you want.
00:13:52.040 What you want is for them to be thrilled, to be excited, to be ecstatic about being a
00:13:57.120 customer of your brand.
00:13:58.140 And that only happens when you stay true to the intent, which is to solve their problem,
00:14:03.300 regardless of the day that they're having, or regardless of the mood that they are in.
00:14:07.400 And a lot of business owners, this is where the dangerous part comes in. 0.96
00:14:10.880 You have one or two or three customers that treat you shitty.
00:14:14.040 And then you start assuming that everybody is trying to take advantage and do that'll ruin
00:14:19.320 your business because your mentality will go from, Hey, I got to fix these problems.
00:14:23.920 I got to serve these problems. 1.00
00:14:24.920 I got to create advocates out of these people to fuck those people. 0.99
00:14:28.620 And then you won't have any customers left. 1.00
00:14:30.580 Yeah.
00:14:31.000 It's like that.
00:14:31.420 You become to like, you start to defend your brand.
00:14:33.880 Yes.
00:14:34.180 And you got to realize, dude, I'm never wrong.
00:14:36.340 Yeah, exactly.
00:14:37.180 And you got to realize, dude, most people have such shitty experiences everywhere else that
00:14:42.200 they're not used to getting taken care of fast or quick or in a way that they appreciate. 0.98
00:14:47.920 They're used to having to fight for that fucking thing or that thing, right? 0.99
00:14:52.780 Bro, make it easy. 0.99
00:14:54.040 Yeah. 1.00
00:14:54.520 Wait, so I got to fight for this fucking thing? 1.00
00:14:55.780 Yeah. 1.00
00:14:56.200 Be cool.
00:14:57.160 Hey, listen, I understand you're upset.
00:14:58.880 No problem.
00:14:59.360 Let me handle that for you.
00:15:00.620 I'm sorry that happened to you.
00:15:01.860 That shouldn't have happened.
00:15:03.160 You see what I'm saying?
00:15:03.860 Yeah.
00:15:04.260 Yeah. 0.98
00:15:04.580 Man, that's so fucking true. 0.97
00:15:06.220 Yeah. 0.96
00:15:06.500 I call these people now.
00:15:08.460 I'm ready to fight.
00:15:09.260 Yeah.
00:15:09.680 Because that's just...
00:15:10.460 Because that's what we deal with.
00:15:11.480 Yeah. 0.99
00:15:11.620 We deal with being on hold for 75 minutes and some fucking lady who doesn't want to be on the phone 1.00
00:15:16.980 with us and doesn't give a shit if we solve our problems. 0.99
00:15:19.480 And that is an opportunity for small business, bro. 0.96
00:15:22.680 That's an opportunity for you, the little guy, to do something that people appreciate. 1.00
00:15:26.700 Fuck, dude. 0.99
00:15:27.520 That's the whole reason we exist is because there's a hole in other companies' ability 1.00
00:15:32.080 to service the customer that our companies, whether I'm selling fucking protein powder 0.99
00:15:36.660 or tequila or weed or fucking any of the other shit that we sell, we fucking service the customer, 1.00
00:15:43.280 bro, and make them happy. 1.00
00:15:44.240 You got to remember, that person is giving you their hard-earned money that they worked
00:15:48.780 their ass off to get.
00:15:50.080 The least you could do is appreciate them for doing so.
00:15:53.420 They have plenty of other options.
00:15:55.160 And most companies don't.
00:15:56.540 So if you can build a company that does actually appreciate people, that's a huge competitive
00:16:01.680 advantage that you're going to have as a little guy that is hard to scale as a big company. 0.97
00:16:05.860 I fucking love it, man. 0.93
00:16:07.380 I love it. 0.98
00:16:07.860 Guys, Andy, let's get to our third and final question.
00:16:11.640 Question number three.
00:16:13.160 Andy, I've started a life insurance agency and I'm working on hiring people, but I don't
00:16:19.360 want to hire just anyone.
00:16:20.540 I want to build a team that is success-driven and willing to continue to grow into amazing,
00:16:26.140 badass people that want to win at a high level like I do.
00:16:30.080 What are some questions I can be asking or points I can be making to make sure people
00:16:35.580 will be a good fit?
00:16:37.060 Any advice on this would be appreciated.
00:16:39.140 What's the pre-screening like? 0.91
00:16:40.780 Look, dude, let me give you the fucking whole entire key to hiring quality people. 0.88
00:16:47.400 Hire on character. 0.98
00:16:48.500 You can teach skill.
00:16:50.580 You can't teach character.
00:16:52.040 So whatever questions you're asking, make the questions about someone's character.
00:16:57.080 Hey, you have to go to your friend's wedding and you're 10 minutes late, but you forgot
00:17:02.960 to get a card.
00:17:03.980 And as you're walking out of the grocery store with the card, you notice a shopping cart out
00:17:09.840 in the middle of the thing.
00:17:10.660 Do you take the time to put it back or do you jump in the car and go here?
00:17:13.820 That'll tell you something about someone.
00:17:15.420 You're at a gas station and you're filling up your tank.
00:17:18.900 And somebody walks up to you and says, hey, man, can I get 20 bucks for a tank of gas?
00:17:24.900 I'm far away from home and I ran out of money.
00:17:28.420 Do you give them the 20 bucks?
00:17:29.780 Do you put the gas on the credit card? 1.00
00:17:31.500 Do you tell them to eat shit? 1.00
00:17:33.280 What do you do? 1.00
00:17:34.380 Okay.
00:17:34.660 And whatever their answer is, which by the way, there's no wrong answer.
00:17:38.900 It will just give you insight to their character.
00:17:41.860 So try to think of questions that will qualify hypothetical situations that we've all faced
00:17:48.000 where people's character will shine through.
00:17:50.480 You see what I'm saying?
00:17:51.180 And then the skill set you could teach, bro.
00:17:53.920 Skills are easy to teach.
00:17:55.540 It's the character that you can't teach.
00:17:57.780 So build your questions.
00:17:59.600 Build your interview process around the character qualities of the human and then learn to teach
00:18:09.320 the skills and you'll be in a great spot.
00:18:11.020 Now, when you get bigger and you start to scale out, you know, to, to, to, let's say you're
00:18:16.180 at nine figures and bigger, you have to start hiring people to have experience and skill.
00:18:20.980 But usually those people have good character because they've been through the journey anyway. 0.99
00:18:24.120 And they understand that if you don't have good character, you get kicked off the fucking 0.98
00:18:27.260 success tree at some point anyway. 0.94
00:18:29.760 So build your interview process around character, build your culture around character, teach skill.
00:18:36.820 That's what you're going to want to do.
00:18:37.840 And I don't remember, uh, what company it was, but there was like the, the parking lot
00:18:43.220 test, like looking in that person's car.
00:18:46.300 Oh, that's me.
00:18:47.100 I tell you.
00:18:47.660 Okay. 1.00
00:18:47.680 Fuck. 1.00
00:18:47.940 Yeah. 1.00
00:18:48.340 No, I'm not even playing like that.
00:18:49.960 That's real.
00:18:50.500 No, dude.
00:18:50.880 Listen, when, when, when, when we used to interview people, it would be me and Jason and we'd sit
00:18:57.420 in the interview.
00:18:58.240 And while we were sitting in the interview with the person, one of us would get up and walk
00:19:02.060 outside and look inside the person's car.
00:19:04.260 Okay. 1.00
00:19:04.620 And the reason we did that was we're going to see is their car fucking full of trash. 0.99
00:19:09.240 Is their car totally clean? 0.99
00:19:11.440 What kind of car are they driving? 1.00
00:19:12.720 Is it fucking beat to shit? 1.00
00:19:14.180 Does it have fucking dents on the front, the back, the side? 1.00
00:19:18.600 You can tell a lot by someone's car. 0.99
00:19:20.860 Okay.
00:19:22.040 Mainly like, do they pay attention to details?
00:19:25.560 And so that's what we would do.
00:19:27.140 And it usually worked out.
00:19:29.400 If we ever made an exception, say, yeah, that guy's car is kind of dirty. 0.99
00:19:32.360 That motherfucker was dirty in the office and he didn't pay attention to details. 0.99
00:19:35.960 So, uh, yeah, there's all kinds of little things that you can do like that. 0.99
00:19:39.680 And there's all kinds of books and articles and YouTube videos that you can watch on trying
00:19:43.440 to hire.
00:19:43.800 But just remember, a lot of those are built, built around attracting people with skill.
00:19:47.880 And if you're trying to build a culture, uh, that you're going to enjoy, that everybody's
00:19:52.200 going to enjoy, you got to hire on character and then teach skill.
00:19:54.960 Yeah.
00:19:55.460 I love that.
00:19:56.300 The parking lot assessment.
00:19:57.280 I love that because I also feel too, and like everybody knows this, you know, when you're 0.99
00:20:01.340 going to get a job, like you're going to put your best fucking face on. 0.99
00:20:04.600 Correct. 1.00
00:20:04.900 You know what I'm saying? 0.95
00:20:05.220 So that's like, that's a hard thing I'd imagine to have to fucking like filter in 0.98
00:20:09.400 and out, like, you know, because they're going to give you the best fucking self up 0.98
00:20:12.440 front. 0.99
00:20:12.860 Yeah.
00:20:13.240 Best clothes.
00:20:13.960 Yeah.
00:20:14.060 So you got to look where they're not looking.
00:20:15.580 Right.
00:20:16.060 You know what I'm saying?
00:20:16.620 Right.
00:20:16.820 Let them go to the bathroom. 1.00
00:20:17.880 Go check the bathroom after they do that. 1.00
00:20:19.060 Yeah, exactly.
00:20:19.700 Yeah.
00:20:19.980 Exactly.
00:20:21.300 Exactly.
00:20:21.780 I love it.
00:20:22.360 Yeah.
00:20:22.640 So dude, look, pay attention to the character, teach the skills, look where they're not looking
00:20:29.240 to see what they really are.
00:20:30.880 What's their social like?
00:20:31.920 Are they on social bitching about their old job?
00:20:34.540 Don't hire them. 1.00
00:20:35.140 Yeah, exactly.
00:20:35.960 Okay. 0.95
00:20:36.360 Because they're going to bitch about you. 1.00
00:20:38.160 You know what's funny? 1.00
00:20:39.320 Employees don't fucking get that. 0.99
00:20:41.140 They don't understand that. 0.99
00:20:42.360 Like when you go on the internet and cry about your old job, anybody who's considering working 1.00
00:20:46.720 with you in the future is going to be like, bro, fuck this guy. 1.00
00:20:49.820 Like, remember that. 1.00
00:20:52.700 Yeah.
00:20:52.920 Because they're going to feel like they're going to have to walk on eggshells.
00:20:54.680 Yeah.
00:20:55.000 It eliminates your ability to be employed with other companies later.
00:20:58.460 And people don't think like this.
00:20:59.420 That's just messy too, bro.
00:21:00.380 Bro.
00:21:00.600 And companies will dig.
00:21:02.120 They will go all the way back on your Twitter.
00:21:03.660 All the way.
00:21:04.460 They will go all the way back on your Instagram and Facebook.
00:21:06.260 They're making an investment in you. 0.97
00:21:08.080 They're making a fucking, the time and the money and the time to teach and bring you 0.98
00:21:13.120 up to speed. 0.98
00:21:14.000 Listen, man, people don't want to waste that time and that energy.
00:21:17.740 So they're going to look. 1.00
00:21:20.300 So have your shit together. 1.00
00:21:21.540 Yeah. 1.00
00:21:21.780 Make sure it's nice when they do.
00:21:23.240 I love it, man.
00:21:23.980 Well, guys, that was three.
00:21:25.200 All right, guys.
00:21:25.900 Nice little Saturday.
00:21:27.340 I'm going to go to Home Depot and maybe HomeGoods.
00:21:29.380 And no, I'm not.
00:21:32.700 All right, guys.
00:21:33.400 I love you guys.
00:21:34.300 We'll see you on Monday.
00:21:35.140 We'll see you on Monday.