886. Q&AF： Handling Haters, How To Trust Yourself & Correcting Company Culture
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Summary
In this episode of The Realists, the guys talk about their summer smash experience, how they got into the fitness industry, and what they are up to now. They also talk about how they came up with the idea for the Summer Smashing event and how it came about.
Transcript
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What is up guys, it's Andy Priscilla and this is the show for the realists, say goodbye
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to the lies, the fakeness and delusions of modern society and welcome to motherfucking
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That's where you submit the questions and we give you the answers.
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You can submit your questions multiple different ways.
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The first way is guys, email these questions into askandy at andyfriscilla.com or you go
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on YouTube, drop your question in the comments or click that link underneath the video and
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That's our comedy, social events, crazy world show.
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And then we talk about how we, the people, the good citizens of the United States and
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the world have to fix these problems going on in the world.
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Other times we're going to have real talk, real talks, five, 20 minutes, me giving you some
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And then we're going to have 75 hard versus 75 hard versus where someone who has completed
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They talk about how they were before, how they are now and how they turn their life around
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If you're unfamiliar with 75 hard program, it is the initial phase of the live hard program,
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which is available for free at episode two zero eight.
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It is the world's most popular mental toughness program ever get it for free on the audio
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There's also a book called the book on mental toughness, which includes the entire program
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plus a whole bunch of extra content that is not free.
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You can get it at Andy for seller.com and yeah, we got some big stuff coming down the pipe.
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It might include some books that I mentioned a few weeks ago.
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But I mean, it's a lot of planning that goes into that, man, to deliver a great, uh,
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Dude, we, we came up with the idea in like at the end of April and like did it at the
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So it was like, that's a very quick turn around.
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And comparison people like after summer smash, we already start planning for the next one.
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Uh, you know, we, we, we didn't know what we were doing.
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Um, but it didn't matter because people came and they had a good time.
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And, and, um, you know, we don't really go to expos like big expos anymore.
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And we just wanted to spend time with our people.
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People came and it grew every year and that was it.
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It was totally different than the ones that we do now though.
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Like similar, you know, where we do workout and all those things.
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Uh, but we used to do a mud run instead of the workout.
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Uh, and then the event itself was like way smaller.
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Uh, but it wasn't, you know, such a production for sure.
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But, uh, you know, now it's, now it's pretty fucking awesome.
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Yes, but there's, you know, like, dude, it was fun then too, man.
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So, uh, we always start our week off with some good ones.
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Um, and I didn't know this at the time, um, but confirmed it.
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Well, I mean, but like, that's what I'm saying.
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Now, now I'm going to also tell you, you ain't got to hold back on him.
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No, I don't want you to think, oh, it's DJ's cousin.
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Let's give, let's give, uh, let's give my, my cousin Colt a call.
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So I don't know if I'll be able to help you, but I'll do my best.
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So, uh, my question was, uh, how can I let, uh, how can I not let what people say, like
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affect my mind and instead like use it for like fuel to like motivate me to like keep
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It's like, just like people talking in sports, like you're always told not to like let it
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get to you, but sometimes it really does like in the game, in the game, outside of the
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First of all, anybody that's played baseball knows that talking shit is a real art.
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So my first suggestion would be to get really good at it.
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Um, yeah, but dude, real, that's a real, that's a real question, man.
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And, uh, you know, lots of people struggle with this in all different areas of their life.
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The reality is, is that most people never do what they really want to do in life because
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they are afraid of what other people are going to say.
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And you're, you're, you're calling in and asking this question at a perfect time in your
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life because you're getting into a phase where people aren't going to be very nice all the
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Like it's going to be hard and people are going to be assholes and that's just reality of,
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And so you have to understand that a lot of times when we imagine these things, these,
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these things that people say to us, um, we're building them up in our own minds.
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This is something I've had to work on my whole life.
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Um, and I'll tell you what I did and how I got over it.
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But first thing is to become a little more aware.
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Are people, and I, this is rhetorical for you to just ask yourself, are people actually
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saying these things or am I thinking they might say these things?
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And because they might say these things, I'm not doing what it is that I should or could
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So the first thing is to audit how bad it really is.
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Like, like, is this real or is this shit that I'm making up secondly, and this, and I'm
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reason I'm bringing this up is because most people struggle with that.
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They don't have people that's talked this shit.
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They had one guy on the internet or one person in their family or, you know, a few people that
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they knew say a couple, you know, out of pocket things and they've stuck to them because dude,
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Like we don't, it doesn't feel good and I don't care who you are.
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And we have to understand that's just a part of life.
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There's people out there that are just fucking assholes.
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It's like when we deal with people who are like, oh man, all these people talking shit,
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motherfucker, they're not talking shit that you have one guy to say some shit.
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And you're torturing yourself over what this one person said, or these two people said
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And now it's costing you everything in the future.
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So we got to be aware that that's, that's why most people fail in life, dude.
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They imagine these things that people might say, which makes them ironically their own biggest
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And you should always remember this cult because most people lose in life because they can't
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I, dude, I had so many people in my life talk so much shit to me about my business in the
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early days when I was broke and I was living in the back of my store and I, we couldn't
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Tell me, you know, Hey man, uh, you know, when are you going to stop messing around with
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that, with that little store and get a real job?
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When are you, when are you going to start taking life serious?
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Hey, do you still got that little vitamin shop?
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You know, like I had that shit for years, dude.
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And, uh, the truth of the matter is, is like now I'm like, holy shit, bro.
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So I'm so thankful that I did not listen to any of them.
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But the reality is, is I've achieved more than I ever thought I would achieve.
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So, so, and that comes from not listening to these motherfuckers to say this shit to you,
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So like you, uh, another point to think about is that.
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Um, but to answer your question, all right, the way I've gotten through this is just, and
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it, you know, a lot of people don't get this, but every championship person I know understands
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And when it makes you mad, you automatically go do something to get better.
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So for you in baseball, what position you play?
00:12:48.100
So every time you think about what these motherfuckers said, you go out and you start taking ground
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balls, or you go out and you do your hitting, or you go out and do something that is going
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And that is how you properly use negative energy.
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A lot of people just get mad and they get bitter, but champion people use it.
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And they, and dude, to the point of where sometimes when you get really, really good, you got to
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There's a famous story about Michael Jordan, uh, where he went out on the court and started
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He's like, Hey man, I, I fucking heard what you said about me.
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And the guy's like, what are you talking about?
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And he's like, yeah, you're going to say that now we're on the court, man.
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I'm going to, and then dude, he, he just runs the dude over.
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So like, it's, it's, you have to learn how to use the negative energy, bro, because here's
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You're going to get encouragement and then you're going to get discouragement.
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And, and, and you're not going to want to hear this, but the truth of the matter is 80% of
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the energy you're going to get is probably negative for a very long time until you become
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so undeniable that nobody wants to say that shit.
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So right now where you're at, you're going to have to take everything that they said,
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and you're going to have to get up off the couch or go put your fucking spikes on and
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get your glove, get some ground balls, do some hitting practice.
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You know, uh, I would encourage you to start learning some, you know, reading and learning
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about business and entrepreneurship and, uh, uh, things that will help you professionally
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Even if you go play pro, you're going to want to know what to do past that.
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Um, but just do something productive, work out, go for a run, something that makes you
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I've met some really fucking champion level people.
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I mean, the best of the best of the best outside of Michael Jordan, I've probably met
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Um, and, and, and fortunate enough to have conversations with them and they all think
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And you'll have these people out in the world to say, don't focus on the negative focus on
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Well, if that's true, then you're only going to use 30, 20 to 30% of the available energy
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And I can tell you this, like when someone tells me how good I am, it sure doesn't fucking
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Like when someone says, Hey man, uh, you're congratulations on all the success.
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Like I don't, I don't get the fuck up and do any work any harder and say, Oh, I want
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But once, yeah, when someone says, Hey, uh, fuck you, Andy, you fat fuck.
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So dude, you've just got to learn how to utilize that negative energy because bro, we're going
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And if you don't have the ability to leverage it or you laugh it off too easy, a lot of people
00:16:04.800
No, dude, take that shit in, get fucking pissed about it and then go do the thing that's going
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They get real pissed, but then they sit there and they soak.
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The best workouts I've ever had, the best ideas I've ever had, the hardest I've ever worked
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So dude, swallow that shit and let it simmer and let it piss you off and then go do your
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I don't mean like, dude, if it's 11 o'clock at night and someone's like, Hey, fuck you,
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Like, dude, if you can seriously discipline yourself enough to move forward every time
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someone says some negative shit, do you know how fucking good you become?
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You become great because the energy is just much more available than it is the positive.
00:17:01.200
So what do you, I mean, what do you think, bro?
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What kind of shit are they saying to you, dude?
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Just like, just like giving me crap about like playing Tom and transferring schools, like
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Man, just swallow that shit down and work out working, bro.
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Like, dude, you know, part of the reason that I'm where I'm at in life is because everybody
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I had a guidance counselor in high school tell me that there's no fucking way that I was going
00:17:58.860
Actually, what he told me was I tried to go to I wanted to go to Notre Dame and I wanted
00:18:06.200
to go to Notre Dame or the University of Texas.
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And his exact words to me were, Andy, those schools aren't for people like you.
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And he fucking told me that straight to my face.
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And, dude, to this day, I fucking think about it.
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So like these things that people say that like pierce your fucking heart are the most
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valuable things that anybody will ever say to you in your entire life, but you won't
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realize it until you've you've gone down the journey of where you want to go.
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Colt, you're going to be in a position and, you know, maybe it's in baseball, maybe it's
00:18:54.400
a professional career, just being a successful human.
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And you're going to say, man, I'm glad all those motherfuckers said that shit to me.
00:19:01.620
You know, I'm saying like you're going to like, you know, like I have a list, bro.
00:19:05.340
And like I sometimes I think about like literally sending them a thank you card.
00:19:16.800
And I've learned to be appreciative of those people because of the fuel that they gave me.
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Yeah, dude, it's it's hard to see when you're in it.
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But once you use it, you'll start to understand.
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Plus, you got to go home and see it on the Internet.
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No, that shit goes home with you like it's everywhere, bro.
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I always ask everyone, everyone else for their opinions, whether it's my friends, co-workers
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I think I'm afraid that if I really trusted myself and got it wrong, I'd have no one else
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How do you learn to trust yourself when it comes to perspectives?
00:20:43.240
First of all, look, dude, don't be asking your fucking friends who aren't doing the
00:20:54.940
You don't take financial advice from a fucking poor person.
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You don't take, you know, fitness advice from a 400 pound dude who's never worked out.
00:21:06.800
Your fucking friends and probably most of your family is not doing or on the same path that
00:21:15.340
The nature of you writing into this show tells me that you want more.
00:21:21.300
Nobody that doesn't want more listens to this show, okay?
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That's why so many people complain about it, all right?
00:21:28.340
It is a small percentage of people that want to do better in life and you are in that group.
00:21:34.580
And if you are trying to get validation or ask opinions from people who are not on that
00:21:39.380
path, you are constantly inviting sandbag comments to pull you off track, all right?
00:21:52.760
They're going to say things that make you feel a certain way that you shouldn't feel,
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And it's hard to get past this because in your mind, these are the people who should care
00:22:09.380
You cannot take advice when it comes to your path from anybody that hasn't been down the
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It's a completely different life than everybody else.
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All this shit you see on the internet about balance and all this victimhood shit and all
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this trauma shit and you need therapy, bro, that's for everybody else, okay?
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You're a builder, you're a creator, you're an achiever, and you know that in your heart,
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So you are paralyzed by people who aren't even on the same path.
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Stop asking people who aren't even in the same fucking stratosphere about what they want
00:23:01.100
They're going to give you advice about what they do.
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And all that does is confuse you and paralyze you and cause you to eventually doubt enough
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to where you give up and you say, fuck it, it's not for me.
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Everybody says, I'm not smart enough or I'm not good enough or I'm not humble enough or
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I need to be like this or I need to do that or are you sure?
00:23:31.180
You are torturing yourself by asking them anything, all right?
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If you want to be an average motherfucker that lives an average life that doesn't really
00:23:40.440
want to ask them what you should do, because whatever they say, bro, if you follow it, you're
00:23:49.960
Now, to the point of listening to yourself, the reason that you don't trust yourself is
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because you haven't ever built the confidence to trust yourself.
00:24:03.220
I bet without looking at your life, you have a major problem with execution and you have
00:24:11.980
I can tell by the nature of your question, because if you were executing and if you were
00:24:17.600
following through, you would have developed confidence in yourself to make the decisions
00:24:23.220
that you want to make without anybody else's opinion.
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When you have built yourself into a resilient, strong, badass, mentally fucking hard motherfucker,
00:24:34.800
you do not need other people's opinions on things.
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You only ask them when they know more than you, which is a smart thing to do, by the way,
00:24:45.200
So, we have to work with you on building your confidence, building your self-esteem, building
00:24:51.180
your grit, building your fortitude, following through, all right?
00:24:55.920
And dude, by the way, I've developed an entire program that helps you train this in yourself.
00:25:02.120
You get it for free at episode 208, I'm sure you've heard of it because the whole world's
00:25:13.560
I would recommend every entrepreneur do it because it sharpens you throughout the entire
00:25:22.200
It keeps you mentally clear and it allows you to operate at the highest level.
00:25:26.240
And by the way, it gives you the confidence that you could trust yourself because you've
00:25:31.440
just shown yourself that you can do all these hard things that other people can't even fathom.
00:25:36.580
So, you don't look to other people's validation anymore because you know you're stronger than
00:25:42.080
So, if you want to trust yourself, you've got to give yourself reasons to trust yourself
00:25:52.680
Understand that the more you listen to people who aren't doing shit, the more likely you
00:25:58.600
are to fall in the line with them and not do shit either, all right?
00:26:03.620
And then start seeking the advice of people who are further down the road or have done
00:26:10.860
what it is that you want to do and only listen to them.
00:26:19.120
Like, you've got to understand, dude, the ability to trust yourself comes from situations
00:26:25.420
where you made decisions on your own, you followed through, and it worked out.
00:26:36.220
If you don't train that within yourself, it's going to come and go.
00:26:48.780
And, dude, you'll go up and down, and it'll drive you fucking crazy.
00:26:51.720
You need to become the kind of person that can trust themselves, that can follow through
00:26:54.840
on their word, that can do what they say they're going to do, and that is something that you
00:27:01.720
It's something that you have to build through repetition, just like playing the guitar or just
00:27:07.020
like doing anything that requires practice, okay?
00:27:10.140
A lot of people, they play the guitar, and they don't play for three or four years,
00:27:16.460
If you take a shower today and you don't take one for the next week, you don't get to go
00:27:20.600
back and say, hey, well, I took a shower that one time.
00:27:32.280
And once you start to train them, you will have more trust and faith in yourself.
00:27:36.400
So stop listening to people who aren't on the same path.
00:27:43.860
And eventually, they'll make you question it so much that you will give up and you will
00:27:48.440
And then you will spend the rest of your life being regretful of not doing what it is you
00:28:01.960
How do you handle the resentment when you finally learn that when you were asking them
00:28:07.320
for their opinion, they told you go left and you didn't?
00:28:17.960
Did they do it intentionally or did they or they just they just don't know because they're
00:28:26.560
Intent does matter because some people will try to help you, but they don't know.
00:28:35.720
And the person asking is not aware enough to say, hey, this guy's life fucking sucks.
00:28:43.540
So we have to we have to not give value to our friends and family to skills that they
00:28:57.020
They might want to help you, but they can't help you.
00:28:59.720
That's like someone who can't swim being asked to swim out in the middle of a lake and save
00:29:10.020
And so if it's like that, there really isn't resentment.
00:29:15.380
They gave me what they thought was good advice.
00:29:17.180
And it was framed because that's what they believe.
00:29:28.220
You know, well, we can hang out the barbecues and be cool friends, but I'm not going to ask
00:29:34.520
I mean, there's plenty of people out there that you can remain friends with and just
00:29:38.500
not ask their advice or when they give it, just say, hey, man, you know, real talk.
00:29:48.180
But then there is people that will try to pull you off track and you'll realize it down
00:29:51.580
the road, especially with like people you date.
00:29:58.840
And dude, it's just realizing that those people don't give a fuck about you.
00:30:02.280
They give a fuck about them and, and dude, you don't, you don't have to resent them.
00:30:15.660
You just accept things for what they are and they are what they are.
00:30:21.000
Guys, let's get to our third and final question.
00:30:54.680
You sound like you're in like, are you in Alabama?
00:31:01.780
We're going to see the new Lilo and Stitch movie.
00:31:08.200
Well, I got you in my ear, bud, because you never know, you know, what can happen on one
00:31:16.640
Well, if you don't mind, like, I'd like to maybe give you a little synopsis of like
00:31:23.680
my family's business and my situation and then read the question so you got a little
00:31:31.980
We've got a car dealership right outside of Raleigh, North Carolina that my dad started
00:31:37.240
with like a motorcycle and a tractor out of his garage, sold those, bought his first
00:31:44.360
Now we've got two locations with 150 units over the last 15 years.
00:31:49.940
He's built a pretty, pretty successful business in our area that our community trusts.
00:31:56.120
And, you know, we do we do things the right way, as you should.
00:32:00.440
The question that I've got relates to the culture of our business.
00:32:09.780
My question was, how can I shift the culture of a small family business?
00:32:14.360
When the majority of the employees are old, established hires, are not only lazy, but
00:32:23.660
My dad has made all of these hires and now it's kind of stepped away from the day to day
00:32:43.100
And I have I've kind of revamped all of my employees and established like my own culture
00:32:51.600
The other two locations are all hires that have really been with them since day one.
00:32:57.960
But there are a couple that I think, you know, he obviously wants to see the good in his people
00:33:05.020
that he hired and kind of and doesn't see how they behave on the day to day.
00:33:10.200
Um, so we've got some, you know, just some, some bad apples in the group that know that
00:33:17.220
since he was, they were hired by him almost have like the hidden immunity idol.
00:33:21.500
And there's nothing that I can really do to manage those employees because they know that
00:33:30.820
No, no, I've, I've got, I don't have any of the old employees at my location, but, um,
00:33:38.480
so we have like an auto shop that all of our cars go through.
00:33:41.260
So we were in a detailed shop at the other store.
00:33:43.840
So we work closely with all locations, but my store independently does not have any of
00:33:52.100
And how's your store perform next to the other stores?
00:33:56.160
Um, I mean, we, they have about three to four times the inventory that I do.
00:34:02.080
Um, and I, I mean, I, I hang right with them every month in terms of sales.
00:34:05.800
So they have four times the product, three to four times the product.
00:34:08.440
And I typically, you know, and maybe a small percentage behind what they sell with maybe
00:34:20.200
So is your dad planning on like, like getting completely out to where you're going to be
00:34:30.600
It's like he, every week, like he's gone four or five days a week.
00:34:34.720
Um, when he stops into the store, it's only for maybe 10 or 15 minutes.
00:34:39.000
Um, but he's very adamant about keeping his, his people.
00:34:51.960
Um, and, but I've heard you say time and time again, that
00:34:55.620
you know, just because you show up for work, you may be loyal in terms of like being on
00:35:00.420
time and doing, but they're just, they just do what they're supposed to do, um, as an
00:35:11.200
Um, but since he stepped away from the company, like, I don't think that
00:35:29.320
And what is your, uh, ideal outcome for, for what are you, are you trying to grow the
00:35:40.940
So right now, um, we're, we're just kind of coasting with what we've got.
00:35:48.360
Um, we could probably double our inventory between the two stores, the current locations,
00:35:53.980
but I think the 10 year plan would be, you know, open a second or third or fourth, uh,
00:35:59.960
retail location, um, and grow outwards in that, in that manner.
00:36:08.300
Your dad is loyal to these people because they helped them build what he has.
00:36:16.780
You know, I have a number of people that have helped me grow, uh, my companies that
00:36:26.300
And some of them are still here and some of them aren't.
00:36:29.360
Um, and there, if you're a good person, like you say, your dad is, I, you know, when I asked
00:36:34.960
you that question, I was pretty sure what the answer was going to be.
00:36:37.300
Uh, you know, you feel a very deep sense of gratitude and you tend to give sometimes passes
00:36:45.380
to people that, uh, you wouldn't in other, in other situations and how I would address
00:36:59.140
One, they can get on board to, they can get the fuck out.
00:37:03.980
And they're probably not going to get on board at 50 years old.
00:37:12.380
They've already like they've, you know, most people at 50 are not ambitious.
00:37:16.960
They've decided, Hey man, this is just what my life's going to be.
00:37:20.760
And so to get those people to, to execute at a higher level than what they've been used
00:37:26.300
to is probably, uh, it's going to be very difficult.
00:37:40.660
So the other thing, so the other situation is, you know, okay, you got to get rid of them.
00:37:45.440
Your dad doesn't want to get rid of them because they're 50 years old and he's thinking like,
00:37:51.540
So what needs to, what needs to happen here before the culture even gets addressed, you
00:38:01.540
And you have to say, Hey, look, dad, I know that you built this business.
00:38:08.720
I want to take the business to the next level so that I can be proud of what I've done with
00:38:16.260
I don't want to just sit here in the store and run a store.
00:38:19.540
I want to take what you've done and I want to take it to the next level, which I'm sure
00:38:27.100
And then I would say, I would say, look at my grandkids.
00:38:31.780
I'm trying to provide, or look at your grandkids.
00:38:34.320
I'm trying to provide the best opportunity for them.
00:38:37.340
And the reason you're going to say it like that is because you want him to expand his
00:38:44.760
And if you say, Hey, I'm trying to set something up for them that he's going to see that
00:38:51.100
So you have this conversation with them and you say, look, there's only so much I can
00:39:00.040
They're fucking up everything that I got going on.
00:39:05.240
They can either work and get on board with me or we're going to have to get rid of them
00:39:11.680
And you have to have a real conversation with him.
00:39:14.560
And you've got to say like, Hey, dad, I know you have a good heart and I know you care about
00:39:19.880
these people, but you care about those grandkids more than you care about those people.
00:39:24.420
And you got to start putting pressure on them to understand that, that like, this is
00:39:29.720
And it is, this isn't, this isn't manipulation.
00:39:32.180
This is just a, like a negotiation to get him to realize like, Hey man, cause he's probably
00:39:38.600
He's probably thinking like, Oh, everything's good.
00:39:40.580
I got to, you know, I can go to fishing, I can go do my thing and everything's fine.
00:39:45.740
But what he, what he doesn't realize, like you said, is what goes on when he's not there.
00:39:51.720
So that conversation has to happen and it has to happen in a real serious way.
00:39:57.380
Like, Hey, like, Hey dad, can you, can we get together?
00:40:02.860
And I need to talk to you about something that's, that's, it's real important.
00:40:06.580
I just don't want to bring it up casually, like set an official meeting with him so that
00:40:14.620
And then, then we can start addressing the culture.
00:40:18.160
Because until you get the cancer out of your, you're, you're correct in your assessment until
00:40:23.680
you get the cancer out of your company, you can't get people aligned because, and I'm going
00:40:30.760
You already know this, but I'm going to explain this for the listeners.
00:40:34.720
When Hunter tries to change the culture, what's happening here is he's being undermined by
00:40:41.760
people who have been there longer, who are older than him, who are, who know the way
00:40:50.860
And so Hunter's walking in the room saying, Hey guys, this is what I want to do.
00:40:56.980
And the minute he walks out of the room, he's getting undermined by these people who truly
00:41:03.320
And, and, and we might sit here and say, Oh, they, they really do care.
00:41:06.580
No, they don't because if they really cared, they'd get on board with them.
00:41:09.600
If they really cared, they would do what is going to be best for the company.
00:41:14.340
And if they were really loyal to your dad, bro, they would work their fucking asses off
00:41:19.040
in gratitude for the opportunity that they've been provided.
00:41:23.500
So this, this guilt, this guilt that your dad has is wrong.
00:41:30.440
If they were loyal, they would fucking be, they would be doing everything they can to
00:41:35.720
grow that business because it would also serve them to grow it as well.
00:41:49.680
But the minute they start undermining and the minute they start sabotaging, they got to
00:41:57.080
So, you know, that's, that has to be addressed before we address the culture.
00:42:03.160
Now, once you get all that addressed, there is some formalization that you can do inside
00:42:11.420
And dude, listen, culture is a, that's a week long bootcamp.
00:42:16.560
And I actually am going to start doing something like that soon.
00:42:19.200
But in a, in a shorter time we have, what you have to do is you have to set some standards
00:42:26.000
and you have to, I'll give you a couple pieces of, of what the, what this will take to fix
00:42:39.840
Once you define that, you have to make the vision work for them.
00:42:44.640
They have to understand what are they going to get out of the vision?
00:42:47.320
They have to believe that they can get it out of that vision.
00:42:50.920
And, uh, and so you have to set basically a very clear goal for what they are going to
00:43:00.760
Number two, you got to develop a really, a real mission statement, not some bullshit that
00:43:06.900
you put on the wall that says we, uh, we here at, you know, at Hunter car dealership,
00:43:17.160
I'm talking about some real shit that you guys live by.
00:43:22.080
Then three, you have to set core values for the company and these core values, you could
00:43:29.760
And these have to become the guide rails for how you audit your performance, your decision.
00:43:35.740
And you have to teach your employees to audit themselves against those same values.
00:43:40.340
Meaning if the value says, uh, accept responsibility or go the extra mile, they should be able to
00:43:52.720
Am I taking responsibility for the things that go wrong and use that and teach them as a framework,
00:44:00.360
And the third part or the fourth part here is going to be speak in that language.
00:44:06.780
Meaning when you make a correction, when you, uh, have to, you know, let's say have a meeting
00:44:13.240
with someone or talk to them about something, or you're making a correction about something
00:44:17.160
you're going to want, instead of saying, Hey, that was wrong.
00:44:21.540
Um, you're going to say, Hey, what core value do you think that violates here?
00:44:28.240
And you make them go up and down and tell you, and then you say, okay, what do you think
00:44:35.360
And you make them go up and down and tell you, all right.
00:44:37.880
And you start communicating and correcting along these core values.
00:44:41.740
And I guess the sixth thing, fuck, I don't know how many numbers is that five or six,
00:44:45.780
The next thing is you need to hire and fire by those core values.
00:44:50.280
So if you have, and you've already figured this part out, if you have people that aren't
00:44:54.100
a fit, they got to go no matter what, it doesn't matter how good they sell.
00:45:00.060
They have to fucking go because those people will always poison the culture.
00:45:04.460
So those are some quick things that you can do, dude.
00:45:10.480
Instead of making, do you guys have like awards and shit that you do?
00:45:16.660
We've got some, uh, like bonus programs and what are they, and what are they based upon?
00:45:22.940
Uh, it just depends on the position, but yeah, typically it's based off sales.
00:45:27.920
So take, take that metric, having it based off sales and make your awards based on the
00:45:38.820
You know, like who, who did, who had the coolest go the extra mile story for the dealership?
00:45:43.280
Who had the, you know, like start making the, the rewards based around the value system
00:45:51.360
And that will correct the behavior because they won't.
00:45:54.180
Cause like, dude, as you know, as a salesperson, you know, sales at the cost of anything is
00:46:02.260
not actually a good way to run your business because it feels salesy and people don't come
00:46:08.460
So overselling is probably one of the worst things you could do in any business.
00:46:14.100
So you want to, you want to shift the idea from selling to actually serving and helping
00:46:23.400
And when you do that, bro, you end up in a situation where people are providing the best
00:46:28.020
possible outcome for your customers because ultimately the best marketing that you have,
00:46:33.580
and I don't know anything about your business, but it's word of mouth.
00:46:36.340
They're going to say, Hey, I went down to fucking, I went down to Hunter.
00:46:44.020
And that's not, we've got, I mean, in the community, we've got, I mean, on Google, we've
00:46:48.960
I mean, we probably over 50% of our business is from word of mouth.
00:46:58.360
So because I'm not, let's say you have two options to deal with the cancer, right?
00:47:02.560
You can, if you can cut it out immediately, which is not an option for me, I'm kind of
00:47:09.600
And so these people have been left kind of put on my plate where I have to deal with them,
00:47:14.080
but throwing them out, cutting them out is not an option.
00:47:19.660
And almost like, how can I make these people more effective when they're not my hires, they
00:47:25.000
don't listen to what I say, and they know that they've found like an immunity where there's
00:47:48.980
So that's why I said you need to talk to your dad.
00:47:50.900
You're going to have to have a confrontational discussion with your dad because I've been doing
00:47:54.860
this for 26 years, I'm probably one of the biggest experts in the world on culture, and
00:47:59.540
I can promise you, I couldn't do what you're asking for you to do.
00:48:04.920
We've, uh, we've, we've, this has been a discussion for who knows, probably the last
00:48:10.520
And I've been sending the episodes to show him, Hey, look what he said, the cancer, you
00:48:15.840
And so my sharing the show and not being a hoe has been really sending these episodes
00:48:21.380
to him to say, look, man, this guy's built, you know, astronomical things.
00:48:27.340
And there's no, there's no example where the cancer stays in the business.
00:48:33.720
They can either get on board and respect your father who gave them a career and work at
00:48:39.860
the standard that needs to be done or they have to go.
00:48:44.900
And, and, and dude, this undermining shit at a, okay.
00:48:49.320
If you're saying, Oh, well, I need to make it better right away.
00:49:01.920
Like you're not going to fucking undermine me now when I'm paying your motherfucking
00:49:06.740
So, uh, that's, that's total disrespect, total disrespect.
00:49:12.500
So at a bare minimum that has to stop, but it's still not going to fix what you're
00:49:18.600
If you want to fix a little bit today, I'd go sit down with them.
00:49:21.760
I say, man, I get, you've been here for 55 years, whatever the fuck they've been
00:49:33.420
And you think I'm like some young dude doesn't know shit, but I'm going to tell you right
00:49:37.500
now between me and you, I'm going to get my fucking way.
00:49:40.480
And if you fuck the minute I get it, if you don't fucking stop what you're doing, you're
00:49:45.500
And I'd fucking tell that right to their fucking face.
00:49:57.220
I know you're 50 years old and you don't give a fuck about your life, but you see those
00:50:03.740
And my dad gave you a fucking opportunity to build a career, to do these things.
00:50:08.920
And you're every time I walk out of the meeting, you're telling these guys, this and this and
00:50:12.580
this, that's going to fucking stop because there's going to be a day real soon where I'm
00:50:17.520
running shit and you're not going to have a fucking job.
00:50:22.400
And if they, you know, that I would say just like that, that'll get you a little bit of
00:50:36.840
And address the issues with all of us together in the room.
00:50:42.200
After we discuss in private, get on the same page.
00:50:47.760
You, you, first of all, you can't hold the whole company accountable for the actions of
00:50:52.280
a few because the ones that are really, the ones that are really trying hard will be
00:50:59.780
Hunter's not seeing what, like all the shit I do, like they didn't even appreciate it.
00:51:16.100
Otherwise you're going to be stuck in the same system forever.
00:51:19.400
And, and dude, you're going to be failing your own family, bro.
00:51:26.000
If they don't want to get on board and your dad feels bad, you need to get your dad to
00:51:30.040
understand they're not respecting what he's, what he's done for them.
00:51:41.480
I'll do it now, but I'll have to do it tomorrow morning.
00:51:43.460
But listen, man, I'm, listen, you will be glad you did this.
00:51:50.640
It will get you in a position where you can grow and you can do your thing.
00:51:53.900
And it'll probably happen a lot faster than 10 years, dude.
00:52:18.540
Those guys aren't respecting his dad for what they did for him.
00:52:21.480
And now they're sandbagging this guy, you know, and his family and what he's trying to
00:52:26.120
do because he's only 26 and they don't want to listen to him.
00:52:31.080
You know, the truth of the matter is, if his dad won't fucking allow him to do that,
00:52:34.380
he should go do his own thing because he's always going to be handicapped by his dad's
00:52:42.540
And then his dad has to fucking see like, man, I'm hurting my own family by keeping these
00:52:48.360
And if he does have a heart, he's going to see that and he'll get in line.
00:52:56.060
But listen, there's a time when loyalty expires.
00:53:07.480
I was thinking too, but like even just on the cancer conversation, bro, like even having
00:53:11.880
the conversation, you know, yeah, they might get in line for a little bit.
00:53:18.700
Listen, man, at 50 years old, you are who the fuck you are.
00:53:29.840
Let's have a good week and we'll see you tomorrow.
00:53:31.920
Let's have a good week and we'll see you tomorrow.