REAL AF with Andy Frisella - 974. Q&AF： Forgiveness Vs Permission, Handling ＂Too Much＂ & Holding Employees Accountable

00:00:00.000 what is up guys it's andy for selling this is the show for the realists say goodbye to the lies the

00:00:21.320 fakeness and delusions of modern society and welcome to motherfucking reality guys today

00:00:25.640 we have q and af that's where you submit the questions and we give you the answers now dj is

00:00:31.120 going to tell you how you can submit your questions yeah guys you can do this a few different ways you

00:00:35.340 can email your questions in to ask andy at andy for seller.com you guys can also click the link

00:00:41.260 in the description below and submit your questions for an opportunity to be on the call ins

00:00:45.980 you can also drop your questions in the comments of the q and af episodes all right so that's how

00:00:52.780 we do q and af now if you're new to the show which lots of people always are uh we have shows within

00:00:57.620 the show okay today monday is usually q and af the rest of the week we're going to have cti that

00:01:04.200 stands for cruise the internet that's we talk about current events what's going on in the world we put

00:01:07.960 topics on the screen we discuss them we laugh at them we talk about you know what we think is going

00:01:12.860 on and uh how we the people have to solve these problems going on in the world all right then we

00:01:18.620 have occasionally real talk real talk just five to 20 minutes of me giving you uh some real talk

00:01:23.960 some of you guys might call it a rant but uh yeah and then we have 75 hard verses 75 hard verses

00:01:30.320 where people who have completed the 75 hard program come on the show they talk about how they were before

00:01:36.260 how they are now and how they used the 75 hard program to transform their lives if you're unfamiliar

00:01:42.580 with 75 hard it is the initial phase of the live hard program the boot camp so to speak you can get

00:01:49.940 the entire live hard program which happens to be the most famous mental transformation program ever

00:01:56.300 you can get that for free at episode 208 on the audio feed it's not on youtube again 208 on the audio feed

00:02:03.400 um you can also get the book the book is available on my website andyfrusella.com

00:02:10.000 uh it's called the book on mental toughness it's not free but it is much more in depth than just

00:02:14.780 the podcast all right so uh with all that said we do have a fee for the show the fee is very simple

00:02:20.100 if the show brings you value if it makes you think if it makes you laugh if it helps you um do us a

00:02:25.560 favor and uh don't be a hoe show the show all right what's up man we got live tonight yeah yeah i'm gonna

00:02:31.640 wear something special for you tonight are you you are huh i can't wait

00:02:38.560 yeah but you guys show the show out right now dj will wear something very special

00:02:44.600 yeah brandy tonight yeah man how you doing man you good i'm good yeah i'm good you know we just

00:02:49.520 launched the uh the return of the mf ceo project and if you went to uh my website andyfrusella.com

00:02:58.640 you will see how to get that and uh it's going well that's great it's cool yeah i'm really excited

00:03:03.920 about the the phases of what we've built you know this is just the initial phase um the next phase

00:03:12.300 is incredible uh and i'm really excited to get back to you know really helping people change things

00:03:20.780 because dude here's the thing you know when we started real af people were asleep at what was going

00:03:25.980 on in the world now everybody's awake culture has shifted we are moving back the other way

00:03:31.240 in some cases i think a little bit too far but uh that's the nature of the beast and eventually

00:03:37.340 we're going to find our place you know where we're all going to feel good and culture is going to be

00:03:41.060 in the right spot and as that starts to happen people are going to have to start understanding how

00:03:47.160 to win because winning is the ultimate insurance against oppression all right when people are highly

00:03:54.180 disciplined uh smart healthy fit intelligent good human beings the oppression that happens through

00:04:03.440 the government is almost impossible um to feel because you're not able to be controlled so you know

00:04:11.160 when we talk about personal excellence being the ultimate rebellion i'm just excited to be able to pour

00:04:15.980 what i know um and this incredible technology that we built into people to to really help them move

00:04:24.640 down the path yeah i think it's it's the biggest thing it's the biggest thing i've ever done yeah

00:04:28.620 no for sure well i think the other thing too that that's really cool to see because it's not like you

00:04:32.820 just like started working on this last week right yeah like this is in three years man process and and to

00:04:38.480 see it come out dude it's awesome yeah every you know now you guys understand you know everybody's been

00:04:44.140 like where is it where is it where is it well dude we've had to redo it like 15 times because it kept

00:04:50.400 evolving and it kept evolving and it kept evolving and now i'm we're at a point where we can launch the

00:04:55.520 first phase um and then over the next 12 months the second phase has become very apparent and uh you

00:05:02.440 know i think it's going to be one of the i think it's going to be one of the most important companies

00:05:07.340 ever built and i think it's going to be one of the most successful companies ever built and it's

00:05:12.480 definitely going to be the most impactful company ever built um you know i spent my whole life

00:05:17.320 helping people you know one way or the other um with supplement super stores you know it was working

00:05:24.580 with people face to face to help them transform and then we built first form where we did that at scale

00:05:30.020 across the world uh then mfceo project where you know we've helped you know hundreds of thousands of

00:05:36.160 people get their shit together and you know five six years seven years later now those people are

00:05:42.740 now successful so uh and then we just said you know live hard and 75 hard and what we do here on

00:05:48.740 real af everything i've ever done has been about trying to help people win and that's my wheelhouse

00:05:56.780 dude i love that it's my favorite thing to do and uh i'm excited to get back to it because the reality

00:06:02.420 is is we could talk about this stuff that's going on in society and we will continue to do so because

00:06:07.620 we have a great time doing it but the solution isn't to just talk about the solution is to become

00:06:14.000 create and build yourself into the ultimate version of what you can be and that doesn't necessarily mean

00:06:20.320 you have to be a billionaire or 100 millionaire that might mean something else for everybody else but

00:06:25.600 the tech that we created is impressive dude yeah and uh whatever that goal is is going to help you

00:06:32.700 get there yeah for sure dude i'm excited i love it dude i love it with andy you know in the in the uh

00:06:38.640 in the spirit of helping people and making people better i have some i have three good ones for you

00:06:43.660 oh do you yeah i do you almost fumbled that line yeah i almost fumbled the bag yeah no we got some

00:06:48.380 good ones guys let's uh let's go get the q and a f kicked off question number one andy

00:06:54.860 is it better to beg for forgiveness than ask for permission when it comes to fixing a problem

00:07:04.560 as an entrepreneur oh it depends i mean it depends can you fucking yeah are you really fixing it

00:07:14.520 you know look here's the thing there's never been a time in the history of me being in business

00:07:22.720 where someone has corrected something without me telling them to where i thought that was a bad

00:07:29.140 thing in fact it's a great thing because it shows that someone's paying attention it shows that they

00:07:34.580 care it shows that they're willing to take initiative and as we talk about there's three

00:07:39.760 things that make someone valuable as an entrepreneur well actually four one can you sell

00:07:45.100 two can you lead three can you replicate your own skill set and other people and four can you handle

00:07:54.280 problems before they become problems and so we're talking about the fourth thing here yeah all right

00:08:00.560 and generally you know when that happens it's a great thing now sometimes you're going to think

00:08:10.360 you're correcting the problem and you know maybe that was happening for a specific reason that

00:08:17.340 you're unaware or maybe there was something that you're missing or maybe you don't know the whole

00:08:22.780 picture so there has been times where people have quote-unquote corrected problems that weren't

00:08:29.320 actually problems but they never got in trouble for that that would be something that you know you would

00:08:36.000 still value because they took initiative but you would then coach them on you know hey look i

00:08:42.380 appreciate that you went and you try to solve that problem you did a good job but here's how it was and

00:08:48.160 next time we're going to put this in you know just come run it by me or whatever right but the truth of

00:08:53.240 the matter is dude is like you know the things that you're afraid of being an employee you know getting

00:08:59.820 in trouble because you're doing something proactive if you're doing something with the proper intent

00:09:05.540 for the company to get better for the team to get better for the organization to get better

00:09:10.420 and you're fixing a problem that's not a bad thing dude that drives your stock up that drives your value

00:09:18.000 up so when a company or a team an organization has someone that's willing to identify a problem

00:09:24.500 take an initiative to fix it and then come in and say hey andy i found this problem dude but don't

00:09:32.740 worry about it because i already fixed it but here's what it was and here's what i did okay and

00:09:38.080 then you're either going to say fuck dude thank you that's a great job you did awesome or how'd you do

00:09:44.200 it okay well you did it 90 right let's go tweak this right there's never if you work for even decent

00:09:51.900 leadership they don't even have to be great they're going to recognize your intent that you

00:09:57.080 are working to make the company better and you as an entrepreneur have to take those steps

00:10:01.500 even when they scare you or especially when they scare you because most people just like most people

00:10:08.960 that never like build anything or do anything in life the reason they don't is because they're

00:10:14.200 fucking afraid dude they're afraid of well what if this happens what if that happens what if this

00:10:18.100 happens eventually you just got to go otherwise you're going to stay in the same spot

00:10:22.020 so if you're an entrepreneur and you see shit going on and you don't fix it you're part of the

00:10:27.600 problem okay so you have to understand these things take a little courage you've got to step outside your

00:10:33.800 comfort zone you have to you know take initiative take ownership fix the problem and you're not always

00:10:39.540 going to fix it perfect but you'll learn how to fix it perfect by doing that and people who really

00:10:45.820 you know get stagnant in organizations it's not that they're not great and it's not that they're

00:10:51.780 not skilled it's that they don't ever display the greatness or the skill set because they're afraid

00:10:56.940 that they might get in trouble yeah all right so you have to understand that intent matters a lot

00:11:02.940 and if you really think that something is a problem with something needs to be addressed

00:11:07.420 this is not a you know ask for forgiveness situation because you're going to be celebrated for fixing the

00:11:14.280 problem you know um i you just have to make sure that you're fixing it with the interests of

00:11:22.460 everybody in the company in mind not just for your own convenience and that's a big thing too yeah you

00:11:27.840 know i've had situations in the past where people have quote-unquote fixed problems but the problems

00:11:35.640 that they fixed were not really problems they were just ways for them to make their life easier and that

00:11:41.760 is the opposite of a good thing okay um and does that include problems that they also create

00:11:47.980 what do you mean like if i if i i fixed this problem but i created the fucking problem just

00:11:54.080 to fix it so i can get this like uh you know what i'm saying yeah i mean i'm sure there's people that

00:12:00.240 do that shit for sure but i mean i would say that's that's the you know that's a small small small

00:12:07.360 percentage like that's like saying i'm not going to go outside because i might get run over you know

00:12:11.320 what i'm saying like it it's such a it's insignificant talking point yeah um so yeah man i mean look dude

00:12:19.420 if you want to be a valuable member of an organization your job is to identify problems and fix them before

00:12:24.360 being told and if you can do that you're going to be that much more valuable yeah can we can we also

00:12:28.580 touch on this too because you know if you if let's say you saw a problem and an employee saw a problem

00:12:34.200 they fixed it they brought it to the owner hey look this was it followed the exact plan

00:12:38.200 what should they be expecting after leaving that conversation right because i look at this and

00:12:43.400 i'm like okay well all right cool but like now the ownership is probably okay cool what else can this

00:12:48.380 guy fix right like so yeah i'm saying that as an employee you mean what is it is raised no no no

00:12:52.800 dude the conversation that happens on the back side that nobody sees yeah is that what you're asking

00:12:58.800 yeah okay so that conversation and i understand that's a great question i can tell you 100 of the

00:13:06.300 time what that leads to on the back end that you don't see amongst your supervisors or your boss or

00:13:11.840 the owner or the founder you know what they say say that motherfucker gets it i like that guy i like

00:13:17.440 who that guy is okay um i have a really good we we here at first form have a really good example of that

00:13:24.220 um we have a guy who moved here from out of town who uh you know started doing card writing and and

00:13:35.860 you know our entry-level positions and then saw a path decided to take ownership of that path has now

00:13:42.520 created his own little you know area of of promotion we're talking about mitch yeah okay oh bro yeah so

00:13:48.600 yeah but but see like and don't let this go to your head mitch but like because it'll ruin you

00:13:53.940 but what but what no don't he deserves the credit but one of the things that mitch does

00:13:59.040 very very well is that he handles things that he thinks need to be handled and if they're handled

00:14:05.160 improperly he will say i did this and i'm not sure if it's the right thing but i got this done

00:14:09.700 right and uh and now he's one of the main guys that handles you know all of our uh community events

00:14:16.080 and promotion events for for form energy he's built himself you know the beginning of what's going to

00:14:20.560 be a very good career as long as he keeps going and not you know not let this little plug go to

00:14:25.260 his head but he's not like that he's not that kind of guy so i don't have a problem praising him so by

00:14:29.900 simply doing that he he literally created a role that didn't even exist correct yeah but that's

00:14:34.420 what pushes a company forward and that's what people don't understand that's why one of our core

00:14:38.660 values inside of our companies is take initiative is exactly right because you we want people to do that

00:14:43.660 and if you own a company you should want your employees to do that too because if everything

00:14:48.220 bottlenecks around you and your decisions then the company can't grow it chokes out the fucking

00:14:52.960 momentum so you know and that's where trust is earned too right like like our leadership that any

00:14:59.440 of the leaders i deal with in any of our companies they all have this same quality they are willing

00:15:04.960 to identify a problem take the initiative fix it and you know handle shit they've actually fixed them

00:15:13.220 yeah i mean dude but dude most people are very uncomfortable doing that because at some point in

00:15:19.820 time they dealt with a shitty leader or a shitty coach or a shitty parent who you know they did the

00:15:26.120 right thing and they still fucking got fucked with right and um as an employee if that ever happens

00:15:32.300 you know you just want to explain yourself you want to say hey i didn't mean to fuck this up i'm sorry

00:15:37.520 but like look man i was doing what i thought was right and i'm trying to help the company grow

00:15:42.320 and you know that's that and you know explain yourself that way um but i honestly dude if

00:15:49.380 i i personally think that if you work for a leader that punishes you for doing what you think is right

00:15:58.880 with the proper intent you you have a you have a terrible leader and you should probably look to

00:16:03.860 fucking remove yourself from that yeah because that same leader when you start to step up is gonna

00:16:09.620 see that as a threat and that's where people fucking fuck up okay like leaders really fuck up

00:16:17.140 they don't the reason most people can't lead is because they feel threatened when other people

00:16:21.380 increase their uh skill set and become great but in reality dude the definition of a leader is to make

00:16:28.060 people fucking great you know what i'm saying so you can't be you know pounding somebody's you know

00:16:34.760 confidence into the ground because they're working to improve and um you know this is a i think this

00:16:40.700 is a dynamic that a lot of leaders really fuck up and this is why a lot of companies have terrible

00:16:45.600 culture and terrible performance because you they have a leader somewhere along the line that

00:16:49.520 has no nuance and no ability to understand anything outside of a system and um you know procedures

00:16:56.000 and policy take precedent over what the outcome is and um you know they can't build a team yeah so yeah

00:17:03.960 dude i love it man yeah i love it guys let's uh let's get going to question number two hi andy uh

00:17:12.880 andy i'm 27 uh i've been in business for four years uh and i'm having trouble balancing caring too much

00:17:20.460 for my clients i have a hard time shutting it off when they text or call me on the weekends at eight

00:17:27.000 o'clock at night i don't know how to say no and i don't know how to turn that off need some advice

00:17:32.640 on this what do you want to win do you want to win or do you want to lose i'm hate to say it but

00:17:40.220 since you don't understand this you signed up for a certain kind of life and your certain kind of life

00:17:46.200 as an entrepreneur has no business hours there is no personal time there are no boundaries unless

00:17:52.060 you want to lose and the reality is is that you are blessed to have the opportunity to serve these

00:17:57.360 people at eight o'clock at night on a saturday night because all it does is build the positive

00:18:02.400 word of mouth that you're creating around your company and your brand and yourself so if you think

00:18:09.380 that you're going to be an entrepreneur and you're going to set these boundaries which is so

00:18:14.760 you know the talk of the town these days and you're still going to win against somebody who is

00:18:20.460 all in you're sorely mistaken all right so this is the nature of the game the nature of the game

00:18:27.300 40 years ago was you walked out of the door you shut it and you went home and everything was perfect and

00:18:33.460 you had a life that doesn't exist anymore that's not the game we're playing the game we're playing now

00:18:38.640 is fast quick convenient all the time solve it now no matter what that fucking takes okay and

00:18:46.880 if you're an entrepreneur and you think that you have the opportunity to say no to people

00:18:56.140 especially when you're getting going you're going to fucking lose that's the truth so um and if that's

00:19:03.180 not cool for you then maybe being an entrepreneur isn't the right move and i don't say that to be

00:19:06.900 disrespectful but i say that as a matter of what your priorities are because having multiple

00:19:12.760 priorities as an entrepreneur is the nature of the game and you have to do the best that you can do in

00:19:18.060 each situation all right there's been times over my life lots of them where i had to miss things and

00:19:26.000 not little things big things because i was dealing with things going on in the business there's been

00:19:31.360 times where shit man i'm on vacation which is not very often but most of the time when i leave i end

00:19:39.000 up having to solve some shit all right now don't stop now now now where i'm at after 27 years i have

00:19:47.200 very competent team but in the beginning it was all in all the time right now if i get a call on a

00:19:54.280 saturday night it's a fucking problem yeah it's a big problem yeah but that was systems came way

00:19:59.880 later though those that's right take care of that that's right and the better that you can make your

00:20:04.860 systems in the early days the faster you can get to that position but that still takes time it takes

00:20:11.320 training it takes building an amazing team that understand what you're trying to do and how to do it

00:20:17.160 the proper way but at the end of the day for this question the answer is this stop looking at those

00:20:24.640 things like they're a hindrance and start looking at them as an opportunity because if that motherfucker

00:20:29.320 calls you at eight o'clock on a saturday night and he needs a fucking pepperoni pizza you better go get

00:20:34.900 it and bring it over to his motherfucking house and bring him some you know chicken wings too just as a

00:20:38.860 little extra all right that's what it takes to be successful and this is why i always talk

00:20:44.300 that most people's concept of what it takes is not in line with what it actually takes and i don't

00:20:53.840 think it's even close i don't think that most people truly have an understanding of how much more it takes

00:21:04.880 to get something built so we have to understand dude this is going to take way more than what you think

00:21:12.280 and the reason that you think it's not is because you grew up in a fucking different time you grew up

00:21:18.600 where you could you you could talk to all your friends all over the world with a click of a button

00:21:23.000 i didn't grow up like that okay you grew up where everything is instant you know you order something

00:21:29.520 from amazon it could get there the same day i didn't grow up like that i grew up in an era where

00:21:33.440 you had to order something it took six weeks to get okay no for real imagine that now

00:21:37.800 no but that was normal business bro crazy so when you don't have that sense of time

00:21:45.480 you don't understand there's certain things you can't rush through okay you can't rush through

00:21:51.360 building trust with the client you can't rush through building loyalty with the client that

00:21:56.080 takes time and it takes repetition and it takes validation but you can accelerate it by being

00:22:03.580 available at inconvenient times which is perceived by the customer as way more than what anybody else

00:22:10.100 is willing to do so if i were this person i would stop looking at that as something that's bothering

00:22:16.820 me what the fuck is it bothering you like what are you doing playing video games watching tv what the

00:22:21.380 fuck you doing okay uh and look at it as an opportunity yes sir i'm on it let me handle that for you right

00:22:27.500 now okay and eventually as you start to have systems and you build teams that will eventually

00:22:33.640 kind of settle down and that has its own set of challenges because like i said when when you start

00:22:40.200 to build the systems and then you get that call on saturday night it's usually a big fucking problem

00:22:45.140 it doesn't happen as frequently but when it does happen it's a lot more severe um so yeah man it's

00:22:52.180 you got to reframe how you think as an entrepreneur and the idea that you're going to have the life

00:22:57.660 that everybody else signs up for is is an absurd thing okay and there's a trade-off all right you're

00:23:03.840 putting the risk in you're putting the time in you build the company you own the asset you're likely

00:23:10.600 making the most money and then you know people that work inside of these structures typically have

00:23:18.180 more boundaries more family time more ability to enjoy their lives and the more money you make

00:23:23.680 the truth of the matter like there's a lie here's the lie the more money you make the more free you

00:23:29.840 are the more money you make the more obligations and responsibility you have and the more you're

00:23:38.200 expected to be able to handle situations that are inconvenient so there's a trade between income

00:23:44.780 and convenience that people seem to miss yeah you know yeah what you know thinking like you know

00:23:50.680 hearing you respond to this it also makes me think too it's like you and you say this all the time

00:23:54.780 i see it on a daily basis in here but it's one one customer at a time that's it right and you know

00:23:59.480 who i immediately thought of you know talking about this uh was was adam your boy adam like bro it

00:24:06.040 doesn't matter what time it is adam yeah jet adam yes oh yeah fuck yeah i mean like this dude's doing

00:24:11.780 this dude's doing you know a hundred million dollars in business i call this dude he he brokers

00:24:17.520 all my jets doesn't matter three and he could be in fucking africa bro yeah it does not matter

00:24:23.300 don't matter and by the way you don't ever hear an attitude it's the opposite of that he's very

00:24:28.260 grateful for the opportunity to build his business which is why he's one of the biggest jet brokers

00:24:33.860 on the fucking planet yeah okay so and i'm sure adam's a little bit more than four hours four years in

00:24:38.460 right yeah you know i've been flying with him for shit probably seven eight maybe ten years yeah

00:24:44.900 you know like and by the way i would never fucking use anybody else because if i call him i get shit

00:24:52.640 fixed immediately hey bro like i gotta get out of here today all right stand by that's his fucking

00:24:58.460 answer for everything stand by what time it's never no it's always yes always yes and that's why he

00:25:05.620 fucking wins yeah yeah i love that it is like just certainly i mean you should be looking at this as

00:25:10.840 a privilege i love that it is it is a fucking privilege what if nobody was calling you who what

00:25:16.920 what's a what's a what's a bigger problem you being mildly inconvenienced or you having no customers

00:25:24.640 you see i'm saying i love it man i love it man guys andy let's get to our third and final question

00:25:32.560 man we got question number three andy how do you hold employees accountable we are running a machine

00:25:40.000 shop and we have nine employees we run lean uh and people wear multiple hats to cover multiple job

00:25:46.260 titles at once but how did you do it in the beginning days how were you able to hold employees

00:25:50.980 accountable well i mean when you only have nine people it's pretty easy dude i mean i know that's

00:25:58.060 that's probably hard for someone who's never done it but try doing thousands of people or hundreds of

00:26:03.360 people okay now we're talking about systems um which by the way part of the tech that i built is going

00:26:11.240 to address this problem um for commercial applications but anyway that's neither here nor there but

00:26:19.000 when you have fucking five or ten people it's real easy dude especially when you're on the same

00:26:24.640 location okay you got a shop i'll just give you an example okay when we were building first form

00:26:30.040 all right when we had the uh the old building over on green park the one that i had when i met you

00:26:36.040 at the very beginning of that we had myself sal jason and like a few guys in the warehouse

00:26:46.920 and then like maybe three or four other people that came down to help okay will and aaron all right

00:26:54.640 let's say we had 15 people okay we would gather them in the fucking lobby

00:26:59.500 literally every morning and we would say okay here's what the fuck i need you to do today here's

00:27:05.920 what i need you to do today here's what you're doing what are you doing today guy tells us right

00:27:10.420 blah blah blah blah blah we're all doing multiple shit and then at four o'clock we all me sal everybody

00:27:18.840 went in the back and fucking packed boxes okay and while we're packing boxes i'm asking them

00:27:25.160 sal's asking them jason's okay what got done did you call this guy did you get that done did you do

00:27:30.620 this did you do that and so there there was consistent assignments and then accountability

00:27:36.620 in the same day all right and that's super easy to do when you have everybody kind of in the same

00:27:44.180 physical location uh it's even easy to do if you're doing it remote uh you hop on a call in

00:27:50.760 the morning game plan hop on a call at night for 10 minutes and make sure that everybody's doing it

00:27:55.740 but in the early days it's a day-by-day accountability structure the idea this kind of goes back to the

00:28:00.800 last question too the idea that you could just kind of set it and forget it is that's a fallacy

00:28:06.800 that's not how that works um you have to be on top of it for long enough to where all of your

00:28:13.980 employees and everybody that's working with you everybody on your team starts to understand

00:28:18.780 the direction that we're moving and then they will start to move that direction autonomously over

00:28:24.260 time then you will back that up with systems and then you will scale all right so in the beginning

00:28:29.500 it's uh it's a day-by-day thing you know and it should be by the way if it's not you're really

00:28:36.980 missing opportunities to communicate build culture with your team bond with your team uh that that

00:28:44.000 brings them in and makes them feel like they are owners of the company which is ultimately what you

00:28:48.500 want you want everybody that works for you to feel as if this is their fucking baby and

00:28:54.620 sometimes people can't do that because they haven't created a big enough vision for the teammates

00:29:01.400 to understand that there's something worth working for and we see this a lot with little operations

00:29:06.980 okay if you have an operation let's just say this shop okay he said you got nine guys and your goal is

00:29:15.980 just to have that shop and that's your goal your goal is to have the shop make a few hundred thousand

00:29:22.160 bucks a year you know get a bass boat fucking live your life on you know do the you know what i'm

00:29:28.780 saying like hit the leg on the weekend yeah like if that's your goal you're going to have constant

00:29:33.420 turnover it's going to be constant and if you don't have constant turnover the only employees that

00:29:38.260 you're going to attract are the people who are going to be there forever with no ambition no skill

00:29:42.160 no drive and that's not what you fucking want because when people have no ambition no skill no drive

00:29:47.380 and they're not committed to the vision of the company then what service are they offering the

00:29:50.920 customers you see what i'm saying it's not very good it's kind of like a take it or leave it thing

00:29:55.960 we see this every time we go to the dmv or we go to a government building government people don't have

00:30:03.180 a upward mobility opportunity in the way that an entrepreneur or people inside entrepreneurs may have

00:30:09.560 which is why they behave the way they behave there's no accountability there's no upward mobility

00:30:15.280 they don't give a fuck okay you don't want that in your business so if you're an entrepreneur

00:30:21.880 that is going to stay right where you are you have to understand what you're going to get okay you could

00:30:27.860 do that there's lots of people that do that but you're going to get you're not going to have a team

00:30:33.380 that's operating at a high level that's kicking ass that's building and pushing the the the company

00:30:38.580 down the pipe making things better making things bigger servicing customers uh on top of what

00:30:43.500 you know they should go in the extra mile these things only happen when a big vision is included

00:30:49.440 and people believe in what you're doing and they can believe in what you're doing for a lot of reasons

00:30:54.080 okay uh there's people in our organization that just love fucking helping people which is awesome bro

00:31:00.780 there's also people that want to make a fuck ton of money okay so those people are motivated by

00:31:08.000 different things but either way we're going to help way more people and by the way if you do you're

00:31:13.320 going to make more money right okay so a lot of the staleness and the stagnation that people have

00:31:20.860 with their employees comes from them not being clear or even having a bigger plan at hand or

00:31:27.840 thinking that they shouldn't share it because i don't want anybody to know my vision

00:31:31.520 motherfucker you don't have a special vision you didn't think of anything new everything's been done

00:31:36.100 tell your team what the fuck you're trying to do the bigger the better and then you have to follow

00:31:40.620 through okay if you paint the vision and you don't follow through people are going to think you're

00:31:45.760 full of shit this happened to me a few times um not because i was full of shit but because it took

00:31:52.680 longer than i wanted to yeah all right so you know when you paint a video like i can remember sitting

00:31:57.900 back in the back of um our manchester supplement superstore in 2000 uh fuck nine giving a meeting

00:32:06.500 and telling everybody what we were going to do with first form i have my buddy uh tom young draw up

00:32:12.340 a which by the way he created the first supplement superstore logo um yeah and he charged me 50 bucks

00:32:18.640 and it took me three years to pay him the 50 bucks i didn't have any fucking money um but i went back 10

00:32:25.860 years later tom has always been a good family friend i said hey man can you draw me a uh a sketch

00:32:31.500 of what what a headquarters would look like and i kind of like thought it out and and showed them

00:32:38.400 and and it actually looked very much like this building it had a big runway up top and the offices

00:32:43.660 up top that overlooked the gym and the in the floor and i mean it's very close to what we have which

00:32:49.120 goes into another topic of making sure that you're very clear about what you're envisioning and what

00:32:54.420 you're pursuing because those things do materialize especially if it finds out if we find out that we live

00:32:59.620 in the fucking matrix like what if no i'm serious what if what if what this is how you should behave

00:33:06.500 what if we really do live in a matrix and what if everything that you imagine for yourself will

00:33:14.820 actually materialize if you see it in detail for long enough and then you put the application towards

00:33:20.740 that okay and you could see that as biblical because it is it's in the bible you could see that as

00:33:25.420 the law of attraction which you know a lot of people argue well that's not that's not in line

00:33:30.420 with god well it actually is if god created the universe he created laws of the universe okay or

00:33:36.400 you could choose to see it like we live in the fucking matrix and uh we're all computer programs

00:33:41.140 and what we think of actually comes to fruition in reality and however you think about it you have to

00:33:49.480 get real clear on the vision but the point of what i'm getting at here is i stood in front of the

00:33:53.260 meeting and i said hey we're going to do this and this and this and this and this and yeah i mean

00:33:58.460 they thought i was fucking nuts okay uh and these are all hard-working good people but the vision was

00:34:05.960 so fucking big that from where we were to where that was was very hard for them to believe in

00:34:10.580 so we lost a few people right we gained some new ones we paint the vision again the vision starts to

00:34:16.440 materialize we move into uh we go from the back our warehouse being in the back of the chesterfield

00:34:22.040 store to a 12 000 square foot warehouse to a 60 000 square foot warehouse to the two buildings that

00:34:28.160 we had in green park uh to this and as that vision starts to come to fruition people believe more and

00:34:36.420 more and more so in the beginning when you paint the vision you know

00:34:40.640 i guess what i'm saying is it's going to take longer than you think and some people are probably

00:34:48.120 going to think you're full of shit but the right people will stick and the right people will help

00:34:52.080 you build it and when those people fucking are there they will be there forever and they will help

00:34:57.020 you crush my guy my best guys our best guys sal's best guys i always say i'm not ceo anymore but um

00:35:05.240 you know i still feel like you know i still feel like they are um our best guys yeah right all right

00:35:12.860 um they were all there in the early days for the most part talking 10 yeah 12 because they fucking

00:35:20.760 have seen they came later than the first set of guys and they came in at a point where things were

00:35:28.580 moving and when things move people start to believe right and this goes into the the thing

00:35:35.440 that we always talk about the work has to come before the belief you have to do the work okay

00:35:41.300 you're going to work work work work work then you're going to see a little bit of a result which

00:35:45.080 is going to encourage you it's going to encourage the team then you're going to work work work work

00:35:48.680 work and the result is going to get a little bigger that installs more belief then you're going

00:35:52.420 to work work work work work it's going to get bigger than that which installs more belief and then

00:35:56.860 you don't have a problem convincing anybody a belief like when we walk into the monday meetings

00:36:01.500 that we have here and we say hey motherfuckers we're doing this there isn't people in there

00:36:05.260 anymore that say oh well i don't know if that's going to happen because we followed through on

00:36:10.280 everything that we said we were going to do so you know sometimes things do take longer but it's

00:36:17.100 a very crucial important thing that founder ceos have to understand dude in the early days if you

00:36:28.940 paint a big vision you better fucking do it okay because you don't want to be the guy who everybody

00:36:35.760 says oh he's full of shit that guy's making bullshit promises that he's not holding up okay that's and

00:36:42.360 by the way that's not cool because maybe some of the guys on your team have bigger ambitions than

00:36:47.740 you might have and you're lying to them to get them to stay that's not fucking cool bro you're

00:36:53.520 fucking up their lives by by saying oh yeah we're gonna do this and this and this and then not doing

00:36:58.000 it okay so whatever vision you paint it needs to be big it needs to be big enough for the people

00:37:04.440 inside your company to see themselves progressing inside of it and then you have to do it and if

00:37:11.420 you do all those things you're not going to have a problem with belief but if you don't you're you're

00:37:15.980 going to get what you get which is you're going to get stagnant employees you're going to get people

00:37:19.240 that don't care about your customers you're going to get people that show up there take their check

00:37:23.100 go the fuck home and it's going to be a constant headache for you dealing with this situation over

00:37:29.560 and over and over again well but andy like okay i do just want the lake at the you know the boat

00:37:34.760 that's okay the boat at the lake yeah um yeah and i got my nine and they're killing it dude so i mean

00:37:39.580 do i really need to paint it bigger like i mean we're good right like okay what happens when those

00:37:44.720 guys get hired away from some other company and get promised a bigger job because you're stagnant

00:37:49.940 right now because you're not growing to think that people are going to continue to stay in a situation

00:37:55.420 when they have high ambition just because you've employed them for x amount of years that's that's

00:38:00.480 not reality bro at the end of the day people have to take care of themselves they got to take care of

00:38:04.620 their families and your job as an entrepreneur if you're ethical is to create a pathway for those

00:38:09.520 people to achieve that and and by the way it's not an option if you want to build something big

00:38:13.900 it's not an option now you can do that you can do i'm not here to tell people what they should and

00:38:20.520 shouldn't do in terms of what they want but you have to understand the trade-off okay if you do run

00:38:26.340 an operation and you're the guy says hey i want to make you know 200 grand a year that's enough for me

00:38:31.640 um which is not by the way ask anybody who makes 200 grand a year if they feel wealthy they don't

00:38:37.640 and you're going to get a bass boat and you're going to go to the lake and you're going to you

00:38:42.460 know go to wally world and all this shit um that's okay that's okay but you got to understand what

00:38:49.380 you're going to get you're not going to get the cream of the crop you're not going to get a

00:38:53.140 an amazing culture you're not going to get this environment that you enjoy going to work it's going

00:38:59.500 to be pulling teeth all your fucking life so there's a trade-off dude you either the bigger

00:39:03.420 you get the easier it gets and that's the thing that people don't understand and not easier from

00:39:07.600 a standpoint of stress or um you know investment of energy or your skill set having to improve it's

00:39:15.560 it's hard but easier in the fact that you will build a supporting cast that is very fucking capable

00:39:21.860 and very strong and i gotta be real dude like you know in the early days it was all about me

00:39:27.580 i wanted to fucking make money because i was poor bro i didn't have any fucking money

00:39:31.720 okay and when you don't have any money the only thing you could think about is having a little

00:39:35.900 money right but the thing i the thing i am most proud okay i interviewed steve wozniak

00:39:45.740 all right steve wozniak's co-founder of apple first of all one of the smartest men i've ever met

00:39:52.000 one of the probably the nicest man i've ever met real talk the nicest man i've ever met

00:39:59.460 i asked him i said hey hey steve um what are you most proud of you know you've invented all

00:40:07.920 these things this guy has done so much shit dude it's not even funny like it's not just the apple

00:40:12.380 computer he's done all kinds of stuff with technology that people use all over the world

00:40:16.300 and i said what are you most proud of dude you've done all these incredible things that have changed

00:40:21.720 culture and society you're one of the most important people that have ever lived that's the truth when

00:40:26.340 you consider all the things he's created and he said to me something i'll never fucking forget dude

00:40:31.940 and he said you know what i was most proud of he's like when i drove out of apple headquarters

00:40:39.120 there was a big housing development five million dollar house five million dollar house five

00:40:45.760 million dollar house and it was all apple employees he said that's what i'm fucking proud of and dude i

00:40:52.000 got to be real man like as you get mature and as you start to grow and you know when your finances are

00:40:58.080 in a good spot the thing you're going to be most proud of is is what you did for other people and and

00:41:03.380 the path you gave them and how you help them even if they don't stay forever even if they

00:41:07.160 you know go into other places like there's this big misconception that you know because i'm a hard

00:41:15.620 person to work for meaning i demand a lot that somehow like when people leave like i don't want them

00:41:21.360 to win motherfucker you better fucking win bro because if you don't win with the shit i teach you

00:41:26.640 that's i hate that okay so like i want my people even if they don't stay to win and um i think

00:41:35.540 i i out of all the things i've accomplished dude you guys see all the shit man you know i've done

00:41:41.400 some amazing things you know uh and i'm not saying that to brag it's just a matter of fact

00:41:45.560 the thing i'm most proud of is is the careers that we've created and and seeing the people

00:41:51.120 that have helped us build things build their lives through it that's the coolest fucking thing ever man

00:41:57.520 yeah yeah that's the thing you'll be the most proud of that company name on that resume means

00:42:02.100 something yeah absolutely yeah yeah i love that dude i love it man i love it guys andy that was

00:42:08.740 three all right guys uh we will see you tonight don't forget to go to uh andy for seller.com

00:42:16.400 forward slash mfceo check out the new project that we have going on um yeah and i guess uh we'll see

00:42:24.620 you tonight don't be a hoe

00:42:25.540 went from sleeping on the floor now my jewelry box froze fuck a bowl fuck a stove counted millions

00:42:32.200 in the code bad bitch booted swole got her on bankroll can't fold doesn't know headshot case closed

00:42:39.760 you

REAL AF with Andy Frisella - December 08, 2025

974. Q&AF： Forgiveness Vs Permission, Handling ＂Too Much＂ & Holding Employees Accountable

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