REAL AF with Andy Frisella - March 14, 2019


How to Keep Your Mind Right When Everything Is Going Wrong, with Andy Frisella - MFCEO291


Episode Stats

Length

19 minutes

Words per Minute

155.33948

Word Count

3,094

Sentence Count

222

Misogynist Sentences

1

Hate Speech Sentences

2


Summary

Andy talks about the difference between a CEO and a boss and how to be a good one. Also, a company cancels an order that was supposed to arrive on Tuesday, but it arrived on Wednesday, and they won't even waive the signature on the order.


Transcript

00:00:00.440 I can stack them hundreds to the roof. I ain't stopping till they stack to the moon.
00:00:04.920 Without me, my family wouldn't have food. Anybody go against me gotta lose.
00:00:12.260 What is up guys? You're listening to the MFCEO Project. I'm Andy, I'm your host, and I am the motherfucking CEO.
00:00:19.300 Guys, today, fuck, I don't even know what day it is. I'm just gonna roll. I think it's Wednesday, and I think you're gonna hear this on Thursday.
00:00:27.260 So this would be a Thursday thunder. That's how busy I am right now.
00:00:32.660 If this is your first time listening, this is called the MFCEO Project. That stands for motherfucking CEO Project.
00:00:42.000 Couple elements going on there. One, the MF. Obviously, there's a difference between a CEO and a motherfucking CEO.
00:00:52.260 And a motherfucking CEO is someone who understands the power, the control, how to dictate their journey, how to do it with some swagger, how to take ownership of their life and have a good time doing it, inspiring others, bringing others up.
00:01:10.880 Okay? It's not some boring little dude in his office in a $5,000 suit with cool jewelry on.
00:01:20.280 And I like watches, just gonna say. I like watches a lot.
00:01:23.580 But the typical idea of what a CEO is, is not what the modern CEO is going to look like.
00:01:33.260 The modern CEO is going to be someone who, honestly, looks a lot like you.
00:01:40.160 Okay?
00:01:40.440 And the reason that this is called a project is because our goal here is to tell people and teach people and show people what it truly takes to succeed.
00:01:54.260 It's not about buying programs. It's not about attending seminars.
00:01:58.560 It's not about subscribing to my academy or any of this other bullshit.
00:02:03.500 It's about understanding that we have been told a shitload of lies and us as a group, us as a community, working to eradicate that mentality from society.
00:02:21.020 We see it everywhere we go. I don't need to cover it. I don't think.
00:02:25.220 But, no, I'm not going to because it's going to get me mad.
00:02:28.860 And I am already mad today. I am fucking mad.
00:02:31.580 My day started with literally the most ridiculous conversation from a company that I've had in a long time.
00:02:39.640 I'm not going to name the company because I'm going to give them a second chance.
00:02:43.400 But I'll just give you a little bit of rundown.
00:02:46.200 I've been a customer of this company for 10 years.
00:02:49.280 Okay?
00:02:49.940 I ordered some of their products for my diet.
00:02:52.960 Special products that I love, that I've used.
00:02:56.120 And they're food products, by the way.
00:02:58.640 That I can't get in the store.
00:03:00.140 I can't ever seem to get in stock.
00:03:03.240 So, I order these products.
00:03:05.560 I get an email.
00:03:06.560 I order them on Sunday.
00:03:07.820 As everybody knows, I'm doing 75 hard.
00:03:10.540 Being prepared is something that you have to take very seriously on a program like this.
00:03:17.640 So, I order these products on Sunday.
00:03:19.840 Then, I get an email today.
00:03:21.780 Today is Wednesday.
00:03:23.120 Saying they canceled the order.
00:03:26.340 The order was supposed to be here on Tuesday.
00:03:28.280 The reason they canceled the order was because I asked them in the comment box to waive the signature.
00:03:37.360 Now, the reason I asked them to waive the signature was because I'm in between houses right now.
00:03:42.940 And sometimes I'm at the new house.
00:03:44.960 Sometimes I'm at the old house.
00:03:46.700 I don't know where I am right now.
00:03:48.800 So, I don't know who will be there to accept the package.
00:03:52.060 And when a package isn't accepted, we all know what a pain in the ass that is.
00:03:56.200 Because then we have to chase the motherfucker down at FedEx or UPS or wherever we got to go.
00:04:01.780 So, I asked them to waive the signature.
00:04:05.340 They didn't.
00:04:05.820 It turns out they sent me an email, but it went to my junk.
00:04:10.820 But regardless, I look at these things as the company's responsibility.
00:04:15.920 So, they sent me this email today and says, hey, we canceled your order.
00:04:20.820 And I said, okay.
00:04:22.700 Why?
00:04:23.100 And they said, because we have a policy, all right?
00:04:31.200 And the policy is that if someone's not willing to sign and the order is over $100, which this one was,
00:04:39.200 they won't ship the product.
00:04:41.420 Unless they say exclusively in an email or in the comment box of the order,
00:04:49.340 hey, I'm willing to waive the signature and will not hold you liable for any lost product.
00:04:54.500 Which I would have been gladly willing to do, all right?
00:04:57.860 This is an easy thing for them to solve.
00:05:00.120 They could have a little checkbox that says it right on their website.
00:05:03.400 But they didn't.
00:05:05.260 And instead of calling me, which they had my number, or texting me, which they had my number,
00:05:10.780 they sent me an email.
00:05:11.960 It went into my junk.
00:05:13.420 I never saw it.
00:05:14.180 They canceled the order.
00:05:15.340 So, I said, okay.
00:05:17.100 I understand your policy.
00:05:18.400 What should I do?
00:05:20.540 The email reply back is, well, we just told you we canceled the order.
00:05:27.180 And I'm like, what the fuck?
00:05:30.700 And I said, just so you know, I've been a customer of yours for over 10 years.
00:05:36.160 Okay?
00:05:36.520 I'm trying to resolve the issue.
00:05:38.300 You're not being helpful.
00:05:39.900 And if you don't give a fuck, and that's exactly what I said,
00:05:43.580 I'm happy to go somewhere else and find another product.
00:05:46.700 And they wrote me back a reply again.
00:05:50.480 Well, you don't need to use profanity.
00:05:53.660 At this point, I'm about to crawl through the fucking internet and choke some motherfucking eyeballs out of some heads.
00:06:00.540 All right?
00:06:00.900 Because this, guys, is the reason people don't succeed.
00:06:06.960 This is the reason.
00:06:08.320 All right?
00:06:08.620 We talk about this all the time.
00:06:11.120 You have to aggressively service your customers.
00:06:15.780 All right?
00:06:16.100 So, basically, this goes back and forth like 10 more times.
00:06:21.120 All I'm trying to do is to find out, do I need to replace the order and write the comment in the comment box that says,
00:06:32.780 please waive the signature?
00:06:34.200 Or are they just going to ship me the product because I'm talking to them right now?
00:06:38.960 That's all I wanted to know.
00:06:40.380 And I was very clear about that.
00:06:41.720 It took literally seven fucking emails to get this motherfucker to answer that question.
00:06:46.960 And long story short, it set me off on the path of total fucking destruction for the whole day.
00:06:54.540 Which got me thinking about what I want to talk to you about.
00:06:58.340 Which is this.
00:06:59.640 What to do when you're having one of those days.
00:07:04.400 Okay?
00:07:04.700 We all have those days.
00:07:06.980 We all have days where no matter what we seem to do, it goes wrong.
00:07:13.460 Just like today when I went to the gym and I was getting ready to do my flies on the peck deck machine.
00:07:21.720 And I went to look at the weight stack and the pin was missing.
00:07:26.620 You know, you don't even know what I'm talking about.
00:07:28.440 Like everything's going wrong.
00:07:29.920 Like literally fucking everything.
00:07:31.360 Every single thing.
00:07:32.420 What do you do on those days?
00:07:35.820 And guys, I want to talk to you about that.
00:07:37.720 Because what you do on those days can drastically impact you in ways that you probably don't understand.
00:07:45.960 Because here's the thing.
00:07:48.160 We all have those days, right?
00:07:49.700 We all have those days when literally every single thing that we have going on over the course of the day
00:07:56.880 is going the opposite way of what we need to go.
00:08:01.020 And guess what?
00:08:01.800 Those days usually happen on the days we need them to go right the most.
00:08:09.720 And we have two options when those things happen.
00:08:12.620 We have option A, which is we get fucking pissed.
00:08:16.920 We get angry.
00:08:18.420 We get mad.
00:08:19.560 We get frustrated.
00:08:20.660 We get irritated.
00:08:21.420 And it puts us in a mood and sends out an energy that literally every single person we come in contact with can feel and absorb.
00:08:32.980 You know that feeling.
00:08:34.520 You ever have one of your friends or your family members or a boss or a co-worker walk in
00:08:38.920 and you literally felt the energy radiating off of them.
00:08:43.520 Like you have to walk on eggshells around them.
00:08:47.620 We all know what that feels like.
00:08:49.920 It feels like shit.
00:08:51.780 Okay?
00:08:52.040 And it all comes from the way that we respond when things go wrong.
00:08:57.740 All right?
00:08:58.460 And most people, when things go wrong, will look at everything else.
00:09:04.920 They will look at the circumstance.
00:09:07.060 They will look at the other person.
00:09:09.320 They will look at God.
00:09:10.940 They will look at karma.
00:09:12.380 They will look at literally every single thing that they can look at except themselves.
00:09:22.260 None of us are perfect.
00:09:24.640 None of us do shit right all the time.
00:09:27.160 None of us are on our game all the time.
00:09:29.480 And you know what?
00:09:30.700 Sometimes even when we are, we're going to have shitty days.
00:09:37.100 And guys, I'm no different.
00:09:39.420 Trust me.
00:09:40.100 Sometimes I have days, honestly, like today where I was one fucking fourth of my way through the day.
00:09:49.000 And I'm like, fuck it, dude.
00:09:50.500 I'm going home and going back to bed.
00:09:52.380 I know you guys have had that day.
00:09:55.100 All right?
00:09:55.320 So what do you do on those days?
00:09:57.160 Well, I could give you two options.
00:09:58.640 There's two options.
00:09:59.940 There's two kinds of people here.
00:10:01.660 All right?
00:10:02.080 The first kind of person will let that day push their emotional state into such a negative place that they start not only making everybody around them uncomfortable,
00:10:16.600 but actually saying things that are damaging to other people, damage trust, damage relationships, damage their ability to have respect on the good days because they're having a bad day.
00:10:32.400 Okay?
00:10:33.280 You guys don't realize the full consequences of your actions.
00:10:37.400 It's very easy to be in a bad mood and say something or come off a certain way and, you know, offend people or hurt people or damage people.
00:10:49.180 And what you don't realize is that those have consequences on the long term because the truth is this, guys.
00:10:56.060 It doesn't matter if you apologize whenever you do things like that.
00:11:00.780 People still remember.
00:11:02.820 All right?
00:11:03.120 And that is what people do and that is why people have a hard time succeeding long term because if you have, let's say, one or two of these days a week,
00:11:14.540 you're automatically branded as the black sheep.
00:11:17.720 You're automatically branded as the person nobody wants to be around or listen to and you're definitely not in the conversation of who do I want to do business with?
00:11:27.800 Who do I want to work with me?
00:11:29.520 Who do I want to spend my time around?
00:11:32.500 You all have a ripple effect.
00:11:34.780 You all have consequences to your energy and you all have to deal with those consequences regardless if you actually meant to say those things or do those things or not.
00:11:47.720 Okay?
00:11:48.120 So that's the first person.
00:11:49.680 The first person lets it push them way down that dark place and affects literally every relationship they have in their life.
00:11:59.200 And they do this so consistently that it feels like the world's against them.
00:12:04.320 And guess what?
00:12:05.060 The world is against them because for the last 15 fucking years, they've been assholes.
00:12:12.060 It's a self-fulfilling prophecy.
00:12:15.560 All right?
00:12:15.960 So you have to be aware of where you take your negativity.
00:12:20.540 Now, I'm a proponent of negativity, but I'm only a proponent of negativity for the second kind of person that I'm about to describe.
00:12:28.760 The second kind of person I'm about to describe is the kind of person that I've become personally.
00:12:36.640 And by the way, I used to be that first guy.
00:12:40.060 Now I've converted into this second guy.
00:12:42.740 And this second guy, what he does is he laughs.
00:12:47.980 He thinks it's funny.
00:12:49.560 He gets mad and then he laughs and then he takes the anger because the laughter doesn't erase it and he puts it into being productive.
00:13:00.100 Okay?
00:13:00.600 He puts it into ensuring that these situations happen as little as literally possible over the rest of their lives.
00:13:11.400 How do you do that?
00:13:12.420 How do you control what some other company does to piss you off to keep you from going down this dark place?
00:13:21.060 Well, here's one way to think about it, and this is how I think about it.
00:13:23.940 I'm going to become so fucking successful that I have somebody make those fucking orders for me and I don't even have to deal with that shit.
00:13:29.900 How about that?
00:13:31.800 That's big picture thinking.
00:13:33.980 That's the way you should be thinking.
00:13:36.160 You should be looking at every inconvenience.
00:13:38.640 You should be looking at every struggle.
00:13:40.440 You should be looking at every single thing as something to use as energy so that you can then move beyond that, not just today, not just tomorrow, but forever.
00:13:53.540 All right?
00:13:54.360 Your ripple effect matters, guys.
00:13:57.320 And if you can't straighten out your thought process and use it to control your emotions, you're going to have a very hard time succeeding because every single person is going to feel every single thing that you feel.
00:14:10.280 And because we are human and all of our emotions are all over the fucking radar, depending on what's going on at the time, you have to be consciously aware of what you're putting out.
00:14:23.220 All right?
00:14:23.620 And by the way, if you're doing 75 hard, you're already starting to realize this if you're eight or nine days in, okay?
00:14:31.080 You're starting to become aware of your willingness and ability to actually cut corners.
00:14:37.840 And best part is you're starting to catch yourself and not cut them.
00:14:41.160 And not just in your program that is defined by 75 hard, but also in all your other daily activities that align with them.
00:14:47.880 I think if you're eight or nine days in right now, you're starting to see a little bit of the point of what this program is all about, which is building the building blocks that will create the life that you want.
00:14:57.320 But the point is here, guys, summarizing this, you have two choices.
00:15:03.560 One, you can let the outside circumstances dictate your mood, which dictates your actions, which dictate your consequences and results for the rest of your life.
00:15:11.740 And you can be someone who kind of floats along like a buoy in the ocean and kind of just floats along and lets the current take it where it may.
00:15:23.160 Depending on other people's energy, you can be in a reactive state or you can be in control and you could be in an active state.
00:15:30.460 And when days happen where all this shit is out of your control, instead of taking it out on other people, you can take it out on tasks and activities that are going to push you forward so that you ultimately don't have to deal with any of this ridiculous bullshit that we get from other people.
00:15:51.400 Those are your options.
00:15:53.360 That's what you have.
00:15:55.300 Now, what makes one better than the other, I think is pretty clear.
00:16:00.460 But most people fuck this up, what I'm about to say, too, by the way.
00:16:05.720 It's not about where you're going.
00:16:08.540 It's not about what you want to be.
00:16:11.020 It's not about what your dreams are.
00:16:13.420 It's about who you are now and what changes need to happen to get to that place.
00:16:20.280 See, everybody talks about where they want to be and what their goals are and what their ideal existence is, what kind of shape they want to be in,
00:16:29.360 what kind of money they want to be in, what kind of house they want to live in, what kind of car they want to drive, what kind of relationship they want to have.
00:16:37.500 Everybody dreams about that shit.
00:16:39.500 But people miss the second part, and the second part is taking inventory of who you are right now in an honest way and then figuring out the changes that need to happen because that takes guts.
00:16:55.760 It's hard to look in the mirror and say, you know what, dude, you're lazy as fuck.
00:17:01.160 You know what, dude, you're kind of a dick.
00:17:03.740 You know what, man, you're not as good as you think you are.
00:17:06.960 You know what, you know what, you know what.
00:17:09.360 And that's a hard conversation to have because you can't hide from it.
00:17:14.420 And everybody, including you, including me, we're taught to brush all the other shit aside that needs to be addressed and to never address it.
00:17:24.840 All right?
00:17:25.180 So becoming someone who gets what it is you ultimately want has a lot more to do with addressing who you are now and saying what I need to become than it is about visualizing all the shit that you want.
00:17:41.820 That's the difference between hoping you get somewhere and knowing you're going to get somewhere.
00:17:47.800 That's the difference between dreamers and fucking doers.
00:17:51.300 It's the difference between I could have been or I am.
00:17:56.560 And you guys have to realize that.
00:17:59.180 And it all starts with taking control of the days that you seem to be out of control.
00:18:07.140 And by the way, if you're looking for an actual program to give you the discipline that you need in a very short amount of time so that you can be 100% in control of the times you're out of control,
00:18:24.080 you need to go back and listen to the 75 Hard Podcast, which is actually the one right before this one, and you need to do the program.
00:18:31.540 This is not a physical fitness journey.
00:18:33.620 It is a journey of character.
00:18:35.940 It is a journey of values.
00:18:38.280 It is a journey of creating the building blocks that you need.
00:18:43.700 Everybody out there is trying to sell you a program on how to make more money, how to pick up chicks, how to get in shape, how to, how to, how to, how to.
00:18:53.440 How about this?
00:18:55.020 How about how to develop the fucking shit that you're going to need to do all of that?
00:18:59.900 That's what 75 Hard is.
00:19:02.100 All right?
00:19:02.460 So if you're really looking to change, because everybody out there right now, yeah, I want to change.
00:19:08.200 You're raising your fucking hand.
00:19:09.120 Bullshit.
00:19:09.980 If you really want to change, go back and listen to that podcast.
00:19:13.860 Do the fucking program, and you will be a changed motherfucker.
00:19:17.920 I guarantee you that.
00:19:32.460 I guarantee you that.
00:19:53.660 I guarantee you that.