00:04:47.000Um, it was just the people for me, you know, and, um, there's people that still work for In-N-Out, you know, today that were around when I was a kid.
00:05:02.900How did that, like, you say that they're fun loving, but they're basically like big kids.
00:05:08.540How did that shape the culture at In-N-Out when they were leading the way?
00:05:14.280Because obviously they were very smart businessmen as well, very serious about the business, but then they had this super adventurous, fun loving side.
00:05:21.920So what did that look like at the company?
00:05:24.220I think, you know, a lot of people that work in In-N-Out say it's not like a job.
00:05:47.740And I think them having the personalities that they did helped create that atmosphere here where people are, you know, you can have fun working.
00:05:59.620And, you know, we say that the smile is part of your uniform here at In-N-Out.
00:06:04.620So, you know, we know with psychology, you know, the power of a smile in a room, it's contagious.
00:10:26.520That was like a little business within the big business.
00:10:28.560Um, and then started going to the operation meetings, VP meetings, was helping make big decisions.
00:10:36.600So it was very, like, gradual, you know.
00:10:39.680Um, so I'd say the moments where I felt like I had to really speak up or, you know, um, push to be heard would be in the VP meetings back in the day.
00:10:52.500And that's something where, um, they spun that in an interview.
00:10:58.660Um, and I was so upset because they used it in the wrong context.
00:11:02.480But the context was I was a young girl.
00:13:05.240Like, it's just been, you know, we even had customers upset about, um, our Slave to Nothing, uh, stuff, you know, like having the, the cans or some of the imagery.
00:13:17.520They're like, I'm coming for a burger.
00:13:19.060I don't want to hear about human trafficking.
00:13:29.820And I wonder why, why would anyone have any kind of issue with that?
00:13:33.480Well, it's, it is interesting, but I think, you know, if someone's, the Bible verse is something that is, you know, meaningful to my family and our faith.
00:13:48.540And my uncle was like, this is a declaration, like, we're a family business and this is just part of us, you know?
00:13:55.400And, uh, you know, no one's being forced to, um, you know, hey, now you have to follow the Ten Commandments and then you can have a burger.
00:14:51.600On the other hand, on the other side of that, have you heard any stories of people who have seen the Bible verse, looked it up, and then started reading the Bible or changed their mind about something or have just been encouraged by it?
00:15:07.040I've heard a few, and I've heard mainly it was like a launching point for a really nice discussion where someone was wanting to witness to someone or wanting to share their faith and different things in that conversation, and they were able to use it.
00:15:28.260And I mean, you're never going to know until you get to heaven, you know, all of the lives that were touched by the Word of God.
00:15:35.340And I just love that the Word of God doesn't return void.
00:15:38.180So the most effective thing that we can always do is share a Bible verse because it's the only infallible, inerrant thing that we can tell someone.
00:17:56.000And she was, you know, a lot of the brains behind, you know, the operation of, you know, just the book, all the book stuff, the financial stuff.
00:18:51.120It was just a few years before my uncle passed away, actually.
00:18:55.540He did that and that was just a thing of, you know, he totally found Jesus and just wanted to have that there.
00:19:05.220Yeah, I want to hear more about that before we get into your faith journey because you mentioned that your grandfather maybe didn't have as much, like, of an outspoken faith, but your grandmother did.
00:19:46.360My grandma was raised in the church and, um, she had her faith and, um, yeah, I think that's, that was a lot of her strength and she just had so much love and care for people that I think came from God's love, you know.
00:20:02.840Um, my dad, um, he really found that, um, I think in marrying my mom.
00:20:12.120Um, of course he had his mother that modeled it too, but I think when he met my mom and just kind of brought it together for him and, and then my uncle, um, I don't remember how exactly he got connected, but he started going to Chuck Smith's church in Costa Mesa and, um, that was where he just really dedicated his life to the Lord.
00:20:36.200And, and so, so yeah, they all look a little bit different, but I'm happy to know that they all knew Jesus.
01:02:09.000And, you know, something I felt with him, and he felt the same as I'm like, I've never been with someone that made me love God more.
01:02:16.800You know, when you meet someone like that after everything you've been through, again, feeling undeserving, just feeling God's grace and going like, wow, you must really love me to give me this after everything I've screwed up.
01:03:05.760And all the other things plugged into this, like, power strip.
01:03:10.400And the way I say is the healthy, the right way is God is the power strip.
01:03:18.580He is your life, and then you plug all those other things into it.
01:03:22.480And it's also a good indicator if something shouldn't be plugged in, because if it doesn't fit with Him, then He'll—they can't go together.
01:03:33.140I just read this Fox News headline that was about In-N-Out, and it was about the happiness of your employees and the satisfaction of the people that work here.
01:03:43.780Not just the people who have been here forever, but we're talking about the people that we all interact with, you know, at the cash register.
01:03:50.480Those—it was, like, something crazy.
01:03:52.160Like, 91% of employees said that they would recommend their job to someone else, which is, like, kind of an insane number.
01:04:37.400And, you know, kind of walking in that humility and sharing things and being open and letting them into my life, it just changes the atmosphere, you know.
01:04:53.480So I think that we have something very special, something tangible that is just not necessarily in all businesses, you know.
01:05:03.900So I do believe that God's love can be felt in this company.
01:05:12.340And some people can't really figure out what they feel or what it is that's so special.
01:05:17.240But I can't tell you how many times it's been confirmed.
01:05:21.400I'm going to butcher it, not say it right, but the Hebrew word, yod, it's like the 10th letter in their alphabet, and it means hand of God.
01:05:32.600And it was literally on the wall at one of our anniversary dinners.
01:05:38.480It was in the invitation design was like kind of an old English font, and the eye, like the dot on the eye, was that Hebrew character.
01:06:03.200I am, and so I was just tripping because, like, that's just exactly what we have here is the hand of God on this company.
01:06:14.640And that's why we've weathered all these storms, these tragedies, and my life, and even coming into my leadership and everything I went through.
01:06:58.660You want everyone to be as enthusiastic about your vision as you are, but some people just don't know how to bridge that gap, how to do that.