#364: How to Know When Someone is Lying (From a Former CIA Officer)
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Summary
Have you ever been burned by somebody because they told you a outright lie? An outright lie can happen to your personal or business life, too. On today's show, my guest, former CIA agent Michael Floyd, dispels some myths about lie detection, like for example, there's really no such thing as lie detection. Rather, he argues you should focus on behavioral and verbal cues that suggest someone is lying to you. And when you see those cues to investigate further, he then walks us through the system he used during his career in the CIA as a polygraph examiner and now as a corporate consultant to flush out liars.
Transcript
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brett mckay here and welcome to another edition of the art of manliness podcast have you ever
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been burned by somebody because they told you an outright lie can happen to your personal or
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business life you're on cloud nine your girlfriend tells you she loves you only to find out later
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she's been cheating on you for months client says their business is solvent but they end up
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bankrupt and you lose a ton of money on the account wouldn't be great to avoid these situations by
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being able to tell right then and there if someone is lying to you well my guest day has spent his
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career in the cia sussing out deceptive behavior and developed a system to help other agents know
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when someone is lying or telling the truth his name is michael floyd and besides being a former cia
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agent he's also co-author of the book spy the lie on today's show michael dispels some myths about
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lie detection like for example there's really no such thing as lie detection rather michael argues
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you should focus on behavioral and verbal cues that suggest someone is deceiving you and when
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you see those cues to investigate further he then walks us through the system he used during his career
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as a cia agent and now as a corporate consultant to flush out liars after the show's over check out
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the show notes at aom.is slash spy the lie michael joins me now via clearcast.io
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michael floyd welcome to the show well thank you brett it's good to be here so you wrote a book
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along with your co-authors called spy the lie it's about well kind of debunking some of the myths about
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lie detection and we'll get into that a little bit but before we do let's get your background's
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really interesting what's your background that led you to write this book about how to
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figure out if someone's lying to you well it goes back to 1972 straight out of college undergraduate
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school i went into the army military police i went through officer basic training in fort gordon
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georgia where the original government polygraph school was and that that piqued my interest when
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i got out of the military i ended up in chicago at a company called john reed and associates to get my
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master of science degree in detection of deception when i graduated they invited me to join the staff
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i was with them for six years and then was ultimately recruited to the cia doing similar work
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and then on to nsa the national security agency and i left the government in 1989 to go to law school
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and then out of law school in 1992 i started a polygraph business with an office in san francisco
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and los angeles did that for 10 years and then reunited with a very good friend from cia a guy by the name
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of phil houston a co-author of our book spy the lie and we are now on our second business entity called
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q verity and so we are still in the world of uh collecting information for for clients
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and so is q verity similar what you've done before it's deception or deception detection
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yes yes yeah q verity is a company that uses this proven information gathering methodologies that we
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developed within the u.s intelligence community now for commercial applications okay well let's let's
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talk about this idea of deception detection or human being a human lie detector is there such a thing as
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being a you know a human lie detector unfortunately there's not but we we feel that our methodology
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certainly is is the best out there for doing this but the reason there's really no such thing as a
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human lie detector is you know we're not mind readers so our methodology is designed to uncover
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what we call clusters of behavior and i can get into that a little more deeply later but when we
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interview somebody and we identify these these clusters of what we think are deceptive behaviors
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it's incumbent upon us as interviewers to drill down ask follow-up questions to see if we can get at
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the reason for the concern that the person's exhibiting through the behaviors we're assessing
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and i think it's also important to note as you highlight in the book that polygraph
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tests aren't really lie detection tests they give you information that allows the polygraph examiner to
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you know say follow up on this but they don't actually detect lies that that's exactly right uh it's
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more of a a think machine and so i mean why is it so hard to know if someone's lying i mean what are
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some of the biases that we have um i mean obviously we can't read people's mind that's the big thing
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but what are some other factors that cause us to be deceived well this really gets into the uh
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the the model itself what we call the model that was developed the primary developer of this was phil
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houston at the agency it's all predicated on cause and effect if we don't know the cause of the
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behavior we simply can't assess it we we're trying to get people out of the world of of speculation of
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guessing gut instincts having a hunch and and using a codified model with with two rules first rule
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is the timing rule which says that the first deceptive indicator must occur within the first five
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seconds of the stimulus and the stimulus in our world is the question and so we want to make sure
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that if we are seeing deceptive behavior it's because of our question and and not some unrelated
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thing so it's cause and effect is is really what we're looking for for for for the deceptive behaviors
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gotcha and i mean so there's timing and clusters we'll get into that a little bit like some of the
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behavior things we should be looking for but another important factor or principle in this
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system you guys have developed is you guys said that in order to spy the lie you have to ignore
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truthful behavior which seems sort of counterintuitive can you explain that a little bit why it's why you
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have to ignore the truth in order to spy the lie well it it it to be to be effective at detecting
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deception obviously you first have to understand what deception looks and sounds like and then have
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a systematic and objective approach so that your attention is focused exactly where it needs to be
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focused and back back in the day when i was trained we were taught to look for both truthful and
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untruthful behavior and then almost as a scale of justice way does the truthful behavior outweigh the
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untruthful behavior and if so we would arrive at an opinion of of no deception indicated but what we
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discovered what what phil discovered was that truthful behavior is easily imitated and replicated if if you
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were accused of doing a bad thing and wanted to be successful in deceiving the interviewer about your
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involvement you think about the kinds of behaviors that you think somebody might be paying attention
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to things like good eye contact sitting with an open posture being friendly developing some rapport with
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the interviewer just generally appearing to be very cooperative these are things that can easily be
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imitated and replicated you know it it it's not rocket science uh to give people good eye contact and sit with an
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open posture and so it it's it's easy for someone to present truthful behavior even though they're not telling
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the truth another danger is what we call the halo effect people don't necessarily lie to all the questions they may
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tell the truth to easily verifiable information and then lull us into thinking well if they're telling the truth about the
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things that we know are truthful that therefore they must be telling the truth about everything else so that that that's
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another reason and then also the a bias element creeps into this truthful behavior process we will as
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interviewers often we we will see what we want or expect to see so if we go into that interview believing
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that the person's probably going to be telling us the truth it almost becomes a self-fulfilling prophecy
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where we're we're now seeing truthful behavior which leads us to believe that the person must be truthful
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so what we do is we just simply ignore truthful behavior and by doing that it really cuts our
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workload in half as interviewers so now all we have to do is look and listen for deceptive indicators
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and tune out this whole process of looking for truthful behavior and so it just it makes the detection of
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deception process much more streamlined and much more focused if you think about going to a doctor for your
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annual physical the doctor gives you a series of diagnostic tests and if those diagnostic tests come back
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without any indicators of ill health the doctor infers from the absence of those negative health symptoms
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that you are in good health our detection of deception model follows the same medical model in that
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as we probe with our surgically designed questions during an interview if there is an absence of
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deceptive indicators we infer truthfulness from the absence of deceptive indicators i don't know if this
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is making any sense to you or not no it no it makes perfect but but that that's exactly how we do it
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so if there's an absence of deceptive indicators an absence of what we call clusters of deceptive
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indicators we infer from that truthfulness so i so as this cuts down on your as you say your bandwidth
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right you're only focusing on deception i'm sure it does take a bit of time to get over that bias of
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looking at the truth right and just ignoring it it does and in our training in fact in the book spy the
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lie uh we we talk about the obstacles in detecting deception and one of the major obstacles is what we
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call this tendency to believe we're all guilty of it it's it's just endemic in our society it's the way
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we've been raised to see the best in people to accept things at face value you're you're innocent
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until proven guilty and so uh as an interviewer if you go into the interview with with that tendency
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to believe mindset the deceptive person will use this as a weapon against us and they'll take advantage
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so we encourage people to go into to the interview not with cynicism but rather what we would call
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professional skepticism where we're we're not necessarily accepting things at face value it's a
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much more clinical objective systematic approach to that interview setting so you mentioned earlier
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that we're looking for timing and clusters timing is uh if there's any indicator after the stimulus
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which is your question within five seconds of asking that then there's clusters we'll talk about
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some of the different clusters or some of the different types of behavior but how many of these
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different behaviors or ticks that you see should be near each other for you to say yeah that's
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probably he's probably lying to us as opposed to if there's just one or two you think well
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maybe he's not lying to us how do you how many is there like a i don't know what's the word i'm
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looking for a minimum amount of behaviors you need to see before you say that's a cluster
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exactly that that's the the cluster rule says that we have to have a minimum of two deceptive
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indicators in response to that single question so if you think of an interview as a q q a you go from
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one question to the next question and so on each question and answer is a separate mini examination if
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you will these deceptive indicators are not cumulative from one question to the next so
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i ask you a question where were you last night and in that response i see two or more deceptive
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indicators and this can be a combination of both verbal and non-verbal indicators in response to that
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question i infer from that i infer from the two or more deceptive indicators in your response
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that you have a problem with that question now this is why we're not human lie detectors i can't read
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your mind but i do know from your your bad behavior that that question has stimulated concern or that you
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have concern or uncertainty uh in in that information you just provided to me now it could be that you're just
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flat out lying to me and that's why i saw those those indicators but it could also mean that you you you have
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a problem you may lack confidence in what information you just provided or you may be uncertain about the
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information you just provided so what i do then is i typically will follow up with with an another
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question and drill down to see does that concern go away does your answer does your response make sense or
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as i continue to probe and drill down do those clusters of deceptive behavior remain and uh the more i ask you
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about this the worse your behavior becomes and now i know i'm probably on to something quite
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significant so we we use this model really think of it as a a compass that guides us through that
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interview process it it leads the way or a geiger counter or mining for nuggets of of information
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and and so as i probe with my questions and observe behaviors uh the interview now becomes a very
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dynamic process rather than just a list of prepared questions the interview now goes where your behavior
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goes so it's not just a list of questions it's a very dynamic think on your feet process that i'm guided by
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behaviors i'm getting from you so um this sounds like it's hard because on the one hand you have to
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ignore truth but then also you have to you have to both watch and listen right to deception at the same
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time and that's that's hard so how do you do that how do you both observe and observe for deceptive
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behavior and listen for deceptive you know communication well it it's difficult it takes it takes
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awareness it takes training it takes experience and a great deal of focus and concentration during
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the interview our brains have a dominance the brain wants to either be in auditory mode or or visual
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mode if our brain is is in auditory mode and we're simply listening for deceptive verbal indicators
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we're we're very likely to miss deceptive non-verbal indicators if our dominance is is visual
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then we're going to be of course catching the deceptive non-verbal indicators but now missing
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the deceptive verbal indicators so we call this process l-squared mode where we train our brain to
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fight that dominance of either visual or auditory and try to both look and listen for deceptive
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indicators at the same time and it it's it's easier said than done so people can actually practice this
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simply watching investigative news shows or when they see a celebrity a politician someone in the news
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who's been accused of doing something wrong being asked questions about that go you know go into l-squared
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mode and both look and listen for deceptive verbal and non-verbal indicators and the more you do it the
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better you get well there's a lot of that going on right now so lots of opportunities to practice i guess
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yes yes yeah let's talk about verbal communication deceptive verbal communication what are some verbal
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cues that indicate that someone might be lying so we're in we're focused in on their words what are
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some things that people say that often tell that there might be deceiving you well something you might
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find interesting brett since we published that book spy the lie we have now when we do our live
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training we have taken the deceptive verbal and non-verbal indicators and actually put these now
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into what we call five distinct psychological buckets it's much easier for people to remember the
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behaviors and and also understand the behaviors because they now know the psychology behind the
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deceptive indicators that they're uh both hearing and observing so the the five buckets uh well the
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first four buckets really uh encompass the deceptive verbal indicators and then the last psychological
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bucket uh encapsulates what we would call the deceptive non-verbal indicators so uh if i may let me just
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give you the first four psychological verbal buckets the first bucket is what we call evasion these would
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be the evasion deceptive indicators think of the evasion behaviors as linguistic acts of concealment
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uh an example of the evasion bucket would be failure to answer the question or a failure to deny
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a question with with truthful people the facts are the ally the facts are their friend the facts
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make them feel comfortable they're not afraid to touch talk about uh the facts so if you're telling the
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truth your first mission really is to deliver that message the to the person who's answering or who's
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who's asking you the questions because the facts help you so you're eager to get that out on the other
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hand if you're not telling the truth the tendency is to evade and and not answer questions or or not deny
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and so that's that's why we then see those behaviors in the evade evasion buckets
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so um let's get into that non-verbal okay what's that would be we call those the reaction behaviors
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these reaction behaviors uh are triggered by the autonomic nervous system when when your question
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creates a spike of anxiety it's the fight flight thing that we've all studied in school
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that anxiety has to leak out it has to go somewhere because i know there are consequences
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associated with my lie being detected that makes me feel anxious and so the anxiety leaks out through
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this uncontrolled body language things like hand to face activity grooming gestures what we call
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anchor point movements you know the shifting in the chair the bobbing of a foot you know curling hair
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adjusting jewelry wiping imaginary lint off a desk or off clothing picking or pinching of clothing
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again remember all of these indicators are in direct response to the question now one of the reasons
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people get into so much trouble when they try to detect deception is they are relying on behaviors they don't know
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the cause of some some of the more common misconceptions would be something like posture we've all read that
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closed posture for example is a negative indicator well when you think about closed posture for example
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somebody sitting with their arms folded can we really with any degree of reliability
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understand or know with certainty why that person's sitting that way why are they sitting with their arms folded
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it may be habit they may be cold so we're simply guessing so we don't use posture as a deceptive indicator
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if someone is extremely nervous during that engagement during that interview we're simply
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guessing why they might be nervous people have been taught that people are nervous because they're lying
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well we know that truthful people can be very nervous during an interview so we're trying to take the guesswork
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out of it since we don't know the cause of the nervousness or the cause of the posture we don't evaluate that
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and then the final major misconception is eye contact for generations people have been taught
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that if someone gives you bad eye contact they're they're hiding or concealing or lying
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we now know through research that people who are deceiving actually often have better eye contact than someone
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who is telling the truth so we don't use eye contact either as a indicator of deception also as i said before
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it's easy to to sit with an open posture if you're lying it's easy to give someone good eye contact if you're lying
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it's easy to appear relaxed if you're lying so we just stay away from those so so getting back to this reaction bucket
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the non-verbal indicators we're simply looking for movements and and physical changes that people do in
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response to our question and we count these then as deceptive indicators and again you're looking for a
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cluster you want to look for that reactionary behavior with maybe one of those verbal verbal cues connected
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within five seconds of that stimulus exactly another verbal bucket is what we call the persuasion bucket
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the these are the behaviors that people exhibit that are aimed at convincing you of something rather than
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conveying information that you're asking for for example if you were accused of stealing money
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and i ask you brett did you take the missing five hundred dollars if you're truthful the facts stand on
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their own and you would simply say no i didn't take the money that's all you have to do but
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oftentimes if you're lying you feel the urge to now try to manage my perception of you and go beyond the
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simple no and then sprinkle in what we call these convincing statements things like why would i take five
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hundred dollars i'm well paid i have no reason to take five hundred dollars i wasn't raised that way i'm
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an honest person so you've gone beyond conveying information to now trying to convince me of your
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innocence you also in the book you highlight like uh call to god like you know calling upon you know i swear
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to god or i'm a religious guy that's in that same book exactly that that's a classic example of of the
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persuasion bucket where they're now invoking religion uh they're using god as a third-party witness to
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bolster their stance in in attempting to lead us to believe they're not the type of person that would
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do something like this so there's the evasion bucket there's the persuasion bucket where the other two
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the manipulation bucket this is where they try to control or manipulate the process they try to
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disrupt our game plan as interviewers they will do things like repeat the question this is another
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reason for the cluster rule we know that truthful people will sometimes repeat questions so just because
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somebody exhibits an isolated single deceptive behavior uh we're not going to leap to the conclusion that
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the person's lying to us but if we see two or more deceptive indicators in response to the question
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then of course uh we're going to be concerned but getting back to repeating the question what lying
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takes quite a bit of mental energy to to pull it off so when i ask you brett did you take the missing
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500 500 the first decision you have to make is do i lie or do i tell the truth and and so all these
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things take time so in order to control the process i i the liar i need think time i need to buy some time so but
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by repeating the question i'm now buying myself i'm i'm i'm bridging that gap of silence rather than just
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sitting there when i ask did you take the missing 500 and you you just sit there as you ponder whether
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to lie or tell the truth uh since you know that's so obvious uh by by bridging that gap repeating the
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question by saying did i take the missing 500 you've just bought yourself some talk time and so uh repeating
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the question does that it's what we call a mask for the oh my god moment what do i do do i tell the
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truth do i lie so repeating the question or another very similar thing that people will do under the
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manipulation bucket is to use what we call a non-answer statement things like that's a good question
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or why are you asking me that again you are buying time you're giving yourself think time to formulate
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an answer was um you gave the example of bill clinton of the book his famous what's the definition of
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is is is is that a manipulation yes that that that is we see this often with well-educated people who
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who will wordsmith they will attempt to get us to change the scope of our question to narrow the scope
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so that they can now provide a truthful answer so by saying depends upon what the meaning of the word
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is is is there's a way of of doing exactly that so uh we got evasion persuasion manipulation what's
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the fourth aggression and we see the aggression behavior often when the stakes are extremely high
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or the person that we're uh interviewing or talking to feels extremely threatened we see this often in
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the political world where these people you know there's just a ton of consequences associated with
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some of the things that you know have been surfacing recently and the the psychology behind the aggression
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bucket is the person being asked the question becomes aggressive in the hope that they will get
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the interviewer to back off so by by when they feel cornered by a question the hope is i want
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this line of questioning to go away and we will often see interviewers on television for example
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or reporters once this politician celebrity criminal whoever it is it's being talked to on television
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feels cornered uh they they they begin to attack the interviewer and belittle or impeach the credibility
00:29:20.420
of the interviewer themselves in the hope that now the interviewer will discontinue that line of
00:29:26.820
questioning great and you gave some great examples in the book of that that happening so we encourage
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people to go check that out so all these behavioral and verbal clusters are all dependent upon
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the stimulus so that means you have to ask the right sort of question before we talk about what
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are the you know what sort of questions you should ask what are some questions you should avoid that will
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give you basically you're playing in the hands of the the person manipulating you or to see a person's
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ability to detect deception is dependent upon their ability to ask good questions because if you ask bad
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questions you for example if if you ask a ambiguous confusing question you're going to get ambiguous
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confusing behavior and you won't be able to detect deception another example of a poorly phrased question
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would be what we call a negative question uh if i asked you brett you didn't take the 500 did you
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it would be so easy for you now to say no i didn't take the 500 because i'm i'm telegraphing to you that
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i'm expecting you to say no you didn't take the 500 so we want to avoid negative questions we want to
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avoid compound questions where were you last night and what were you doing the deceptive person can choose
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to answer one part of the question and just conveniently not answer the second part of the
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question so so those would be other examples and we we want to make sure that the questions we ask
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are short single meaning concise questions the shorter the question the clearer the stimulus the
00:31:14.580
the easier it is for us to evaluate the behavior and just one one final point on a questioning we want
00:31:22.020
to make sure that we ask the question in a very low-key non-accusatory manner if if i'm aggressive and heavy
00:31:31.540
handed with my question and very assertive just my demeanor alone could cause deceptive behavior from a truthful
00:31:41.540
truthful person because they're react they're reacting to my tone rather than to the words of
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of my question yeah and you gave some really good examples of that in the book i love the example
00:31:54.500
where i think it was phil was interviewing someone and for some position and the guy admitted you know
00:32:00.820
just through you know phil was very low-key very am you know he wasn't wasn't aggressive and throughout
00:32:06.340
the process of the interview this guy opened up and confessed that he committed all these crimes that you know
00:32:10.420
basically made him ineligible for this job and at the end of the interview the guy said when will i
00:32:15.140
know when i if i'll get the job or not and because like phil didn't let on at all that you know like
00:32:20.660
this is bad that you did these things he was like completely non-judgmental just getting that information
00:32:24.500
from him yeah that's exactly the approach we use during an interview and also during uh what we would
00:32:30.900
call the the non-coercive uh interrogation process if you think about what what our life work has been
00:32:38.100
it's really about information collection and to be able to obtain both a high quantity and quality
00:32:47.380
of information you have to really be good at three separate skill sets one is of course asking good
00:32:52.900
questions the second would be detecting deception and that's what our first book spy the lie is all
00:32:58.100
about and then our second book that's called get the truth gets into this third skill set and that is
00:33:05.380
how do you get someone that you know is lying to you to provide that incriminating information and
00:33:12.420
to your point it involves being very low-key and and under the radar right so you don't want to do
00:33:18.900
any of the aha it is you just pretty much keep going on with the questions once you spot that yeah the
00:33:24.660
last thing we want to do is come across as judgmental we're not the judge and jury and so our our whole
00:33:32.100
mission is to be under the radar low-key non-judgmental we want that person to feel comfortable in confiding
00:33:41.700
you know to us well michael this has been a great conversation there's a lot more our listeners can
00:33:46.820
learn as you got a second book out where can people learn more about your work well they can go to our
00:33:51.460
website qverity.com where we will from time to time have analysis of people in the news politicians and
00:33:59.540
celebrities who've been accused of things we do have analysis there where they can practice and see
00:34:05.780
what what our opinions have been over over the years on people in the news and then the book spy
00:34:12.580
the lie is is a great resource along with now our second book get the truth so those would be the
00:34:18.260
the resources that i would recommend well michael floyd thank you so much your time it's been a pleasure
00:34:23.460
thank you brett thank you very much my guest today was michael floyd he's the author of the book spy
00:34:28.660
the lie it's available on amazon.com and bookstores everywhere you can find out more information about
00:34:32.820
his work at qverity.com also check out our show notes at aom.is by the lie where you find links
00:34:38.580
links to resources we can delve deeper into this topic
00:34:53.620
well that wraps up another edition of the art of manliness podcast for more manly tips and advice
00:34:57.620
make sure to check out the art of manliness website at artofmanliness.com if you enjoy the
00:35:01.060
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