00:05:29.360And so, you know, there's always going to be trade-offs.
00:05:31.380I think also I mentioned a few things in there that I use a lot. I mean, headphones, just being able to take music or podcasts on the go and listen and sort of have that control is is great. But then problems can come about if you're overusing it, if you're just sort of mainlining podcasts that have really toxic conversations or if you're using them to drown out time that you could be spending with another person, that sort of thing.
00:05:56.120So it's all sort of a trade-off, and the problems come about either when they get overused or when they're really not providing the convenience they should provide, or sometimes if we just stack them up so much and have so many conveniences that we've sort of isolated ourselves from anything out in the world and all the other people and things that we might want to do or want to be around.
00:06:18.120You start off the book using two examples of modern tech-driven conveniences that when you look at them, you're like, yeah, this should make life more convenient.
00:06:27.100But then when you actually see how they played out, you're like, oh, geez, this actually made my life harder.
00:06:31.580It was self-checkout at grocery stores and then the Starbucks app.
00:06:38.040How are these conveniences – how did they end up not being convenient?
00:06:42.300it. Yeah. So I think those two and the reasons I chose them to start off the book is because I
00:06:47.740think they represent a lot of the different sides of convenience and sort of the way that modern
00:06:54.180technological convenience is working. With self-checkout, there's kind of a grim idea
00:06:59.420behind it if you dwell on it for a while. This idea that it's going to be saving you time because
00:07:05.000you're going to be doing the checkout at this machine, that it might save you energy, though
00:07:09.940it doesn't really because you're going to be doing the checkout, but maybe the energy is not having
00:07:13.980to talk to a clerk. And then there's also this idea that it might save you money because, well,
00:07:18.300there's not a person there anymore. You're doing the work. And it ends up not really doing any of
00:07:24.080those things. Like you are scanning your groceries. I'm not good at scanning groceries.
00:07:28.940Somebody who is paid as a professional to scan groceries all day and trained to do that is going
00:07:34.580to do a faster job. They're going to do a better job than I'm going to. And I'm sure anyone
00:07:39.700listening who has used self-checkout enough has probably had some experiences where it doesn't
00:07:44.200work, the machine crashes, it scans something multiple times, all of that. So it doesn't
00:07:49.200really do any of those things, but it seems like it should. And it sort of has this allure of
00:07:54.780technology of, well, this is the future. This is what is going to really save me, save me everything
00:07:59.960and usher me into this computer age. With the Starbucks app, it is really convenient. You do
00:08:05.560save time. You can get whatever you want, but it ends up erasing some frictions that were
00:08:11.740essential to getting coffee and having a pleasant experience with it. It was essential to have a
00:08:19.580person to talk to, to maybe prevent you from just running wild with the customizations and getting
00:08:24.940some awful gloopy drink that's going to taste bad. You know, I talked to some baristas who said
00:08:29.440they get these orders coming in through the app that are so complicated and so strange and so
00:08:36.040precise. They just think, you know, this is not going to taste good at all. And the person comes
00:08:41.060in and they taste it and they say, what's wrong with this? And the barista has to explain, you
00:08:45.200know, well, that's what you ordered. And, you know, had you been here in person, I might've
00:08:48.480tried to talk you out of something or, you know, asked you to confirm some of these ideas. The
00:08:53.260other part is that going and standing in line in the store was maybe a little bit boring,
00:08:57.820but it was essential to the way that the stores were set up to function that there was one line
00:09:05.200per register you waited in that line people went through the line they ordered and people behind
00:09:10.100the counter made the drinks with the app it adds this additional line that leads to the workers
00:09:15.820sort of constantly making drinks because there are people ordering online and there's people in the
00:09:20.240store who are placing orders so it sort of throws everything into chaos the baristas are working
00:09:24.760really hard, sort of constantly slammed. And then for the customer, you don't know when your drink's
00:09:29.940going to come out. You don't know which of the cups on the counter is going to be yours. And
00:09:34.560then there's just sort of always people coming in and out, names being shouted out constantly,
00:09:39.020and it stops being this sort of pleasant experience to be in. On sort of a different
00:09:43.920level, I think it's good to actually have that time away and waiting in line to be a little bit
00:09:49.800bored to sort of zone out, let your mind wander, that sort of thing. I think that a lot of times,
00:09:54.660you know, this is the way when I was using the Starbucks app that I used it, I would be at the
00:09:58.560office and then I would just stay and work a little bit more. And I found I was feeling more
00:10:02.060stressed. I didn't have a coffee break. I was just using the app so that I could walk out the door,
00:10:06.620get the coffee, come right back and really have no other interactions with people and just keep
00:10:10.780working. And so it sort of ends up backfiring on Starbucks to a degree. I had tried to get the
00:10:17.660company to comment, but you do see the CEO had put out an open letter saying he noticed that
00:10:22.840stores had changed. The former CEO had made some comments as well. You know, as to why we keep
00:10:27.580using them, I think this is the other thing that's inherent to a lot of conveniences that made me
00:10:33.160want to write the book. One is that the choice goes away. I was in the grocery store the other
00:10:38.060day and there were like a dozen self-checkout kiosks and only one or two lines with people
00:10:43.600working. And those had huge lines. And I thought, well, I really have no choice because I'm in a
00:10:48.400hurry. I have to catch a train. I have to use the self-checkout. And it was not a very good
00:10:53.480experience. It didn't scan right, all of that. But the human staffed line was becoming more
00:10:59.180inconvenient and just kind of fading away entirely in some places. And then with the Starbucks app,
00:11:04.560it's just kind of not nice being in the store. And so it makes sense to use the app then. Like
00:11:11.020it becomes unpleasant because of the app, but then you want to use the app so you minimize the amount
00:11:15.600a time that you have to be inside the store and ordering. And so the world just starts to kind of
00:11:19.740warp around these conveniences, not necessarily because they're better for us, they're good for
00:11:24.120business. And so the businesses kind of keep pushing them. And I think that's one of the big
00:11:28.440problems with a lot of these conveniences is they're being pushed when they're not necessarily
00:11:32.200better. They seem welcoming. And they also tend to erase the work of the other people who we rely
00:11:38.580on for this. Like you start to erase the baristas because you don't have to talk to somebody to
00:11:42.520place an order. You start to erase the grocery store employees because you don't have to see
00:11:46.620them to check out. And that's part of that isolation that convenience can lead to. Extremely
00:11:51.300complicated. Yeah. With the self-checkout, I've noticed myself in recent years, I use it less
00:11:56.460and less. I might use if I have like one or two items, but if I have more than five, I'm just
00:12:01.740going to a manned station or manned cash register because they just do a better job. They can get
00:12:06.700it done fast. Especially if I have produce, they can type it in really fast. They bag it better.
00:12:11.660I don't have to worry about me double scanning things or having to delete something or having to call a clerk to show my ID because I'm buying, you know, medication that requires an ID.
00:12:22.180So I just I've been using the self-checkout less and less.
00:12:26.320Yeah. And have you noticed, I see this all the time.
00:12:29.500If I'm in a self-checkout line, it seems like people are really mad at each other if they're going through the line together.
00:12:34.380Like, I feel like I see so many sort of like couples or families kind of, you know, not
00:12:38.520like fighting, fighting, but sort of, you know, bickering or snapping at each other.
00:12:41.940And it's like, yeah, it's a frustrating experience to have to do.
00:42:46.560Because like, you know, to try to make this huge risky movie or this kind of, you know, experimental thing or just anything that might be sort of like one of these big movies, even if you make a blockbuster, that's going to do the same for your bottom line on a streaming service as people not watching it, basically, unless you get a ton of signups.
00:43:05.520So it's just really not an incentive to do anything different.
00:43:09.260It just sort of encourages doing something that's the same, doing something that is going
00:43:13.140to be really easy to consume, really easy to have as, you know, like a second screen
00:43:17.700experience while you're looking at your phone.
00:43:19.780And there's more and more conversation about the way streaming shows look because they're
00:43:23.780shot to look decent enough on every device or maybe even be clipped to be like vertical
00:46:16.980I remember 1989 was a great year of movies.
00:46:18.860And that doesn't really happen all that often for my kids.
00:46:21.500And I want them to have that. And the same with like music. I want them to have their version of Weezer or Cake or whatever. And I don't want them having to have to listen to Weezer and Cake because like that's the good stuff.
00:46:34.960Yeah. Let's talk about one more thing that you highlight in the book where we've gotten more convenience, but maybe it's made our life more inconvenient. And that's food.
00:46:43.800So like we can have food delivered to our home from pretty much any restaurant in town
00:47:10.820And, you know, delivery is kind of cool and it's convenient that you don't have to go, but this food isn't really made to travel.
00:47:17.300Like one thing I looked at is pizza and American Chinese food were like the two big delivery foods for the longest time.
00:47:24.480And restaurateurs had figured out how to make containers that would help this travel, all of that, which didn't really happen with a lot of delivery food, you know.
00:47:33.340And there was this big rush in the pandemic and all that.
00:47:35.600So you just have an experience where it's not really faster.
00:50:28.780It was yeah, it was such a downer to experience.
00:50:30.840Yeah. Another way these food delivery apps, not only for restaurant food, but for groceries as
00:50:35.520well, can make life more inconvenient is that it adds more people to the transaction. So usually
00:50:43.060when you go to restaurants, just you and the restaurateur. But when you have the app, the
00:50:47.220delivery app, you have the app provider. They're now a middleman between you and the restaurant.
00:50:51.500And then you have the app delivery driver. It's a third person. And so at any one of those points,
00:50:57.220things could go wrong. And so, you know, if your order is wrong or doesn't show up, like, who do
00:51:02.340you go to? I mean, before you just go to the restaurant, but the restaurant will say, well,
00:51:06.520no, we handed it off to the driver. So like, well, I can't get in contact directly with the driver.
00:51:11.000So I have to go through the app and I wait for that. It just makes things complicated. And then
00:51:15.080you also have issues, you know, the app services, these app drivers, they're just kind of strangers.
00:51:19.940I mean, they're, they're 1099 employees or not employees, but contractors. And, you know,
00:51:24.600for the most part it's great they do a great job but then every now and then you get kind of a rogue
00:51:28.160guy we had one guy said the food was delivered and we looked out the door and like the food wasn't
00:51:33.600there and then we checked our text messages and like the guy had taken a picture of himself with
00:51:38.500like a smirk on his face eating our food we're like what the heck so yeah i mean that's another
00:51:44.120way i mean it just mucks things up makes things more complicated yeah yeah we one time geez we're
00:51:49.620looking like 10 years ago now it was like my second or third time ever and then one of the
00:51:53.920last time using a food delivery app we had ordered and we had like people over and everything and
00:51:58.140just kind of ordered some snacks for everybody to eat and it wasn't showing up and it wasn't
00:52:01.440showing up and eventually people were like going home and then the delivery pulled up and the
00:52:06.480person had like a sticker for every possible service every possible ride share that sort of
00:52:11.640thing and that was it like he was picking up ride share rides he was dropping off food he was sort
00:52:16.380of doing like all this different gig work all at once and you know not to default him because he's
00:52:20.480probably got to do that. Like he's got to make the money. Like the economy is so tough and you
00:52:24.600know, like that's what he's got to do. I'm not faulting him at all, but it's just like, man,
00:52:27.620what a, what a bleak world this is where it's like, oh yeah, I could get this delivery. But
00:52:31.200at the same time, like the gig economy is such that the person who's delivering it also has to
00:52:36.420be functioning as a taxi for two different taxi providers and making like 10 other deliveries at
00:52:40.540the same time. Yeah. All right. So convenience can be inconvenient if we do too much of it,
00:52:45.580or if we just do it in the wrong way, I don't think about it right. Well, let's talk about
00:52:49.380how we can embrace some more friction in our lives while still holding on to the conveniences
00:52:53.400that really do make life better. You highlight some questions that the late Wendell Berry,
00:52:58.480the famous agrarian author, proposed asking yourself before you start using a new type
00:53:03.120of technology. Can you walk us through those questions? Yeah, yeah. I've got the essay here
00:53:07.980on my desk. I've sort of kept it here as a guide. So it's from this essay that he wrote in the 80s
00:53:13.500called Why I'm Not Going to Buy a Computer. And he basically is saying, you know, he writes with
00:53:17.720pencil and paper. He has this process. It works. So he has these rules for what a new tool should
00:53:23.060do. And he says, you know, it should be cheaper. It should be at least as small as whatever it
00:53:28.020replaces. It should do work that's better. It should use less energy. It should use some form
00:53:34.160of solar energy or energy from the body. It should be able to be repaired by a person of ordinary
00:53:39.480intelligence, as he writes, provided they have the right tools. You should be able to buy it and get
00:53:44.080it fixed as close to home as possible. It should be from a small privately owned business or
00:53:49.300someone who will take it back to maintain it and repair it. And then also that it shouldn't
00:53:53.280replace or disrupt anything good that already exists. And this includes family and community
00:53:57.880relationships. And that was, yeah, like how he closed out this essay. And then he wrote a
00:54:01.780response to it a little bit later based on some letters that were written to Harper's when it was
00:54:06.540published there. But yeah, those were his rules for adopting a new tool. And, you know, I use a
00:54:11.660computer. I'm talking to you now on a computer. There's a lot of digital devices and everything,
00:54:14.800but I find that list really helpful in thinking about, you know, when a new convenience comes
00:54:19.460along, am I going to adopt it or not? Like, does it fit into my life in these ways?
00:54:23.460Yeah. And you kind of developed your own list of questions for yourself as well, correct?
00:54:28.440Yeah. Yes. I love a list-based ethos. I also quote Dieter Roms, the industrial designer. He had a list
00:54:34.560of principles of good design. So sort of inspired by, by these two ideas, I have this list of
00:54:39.280questions, you know, what does this save me? What does it cost me? What does it replace?
00:54:43.560What problem does it solve? How will I be able to stop using it? What is it doing for me? And
00:54:48.700is it necessary? Or sorry, who is providing it? And is it necessary? And you know, those are sort
00:54:53.400of the questions inspired by Wendell Berry, inspired by Dieter Roms that I recommend all
00:54:57.280of us kind of ask before we bring something into our lives, because maybe a convenience comes along
00:55:01.940and it's exactly what you need to solve a problem. But maybe it's just something that, you know,
00:55:06.220you kind of do because it seems like we need to be moving into the future or something.
00:55:10.000Yeah. Just be more intentional about it. Because I think the default is just like,
00:55:13.300oh, well, it's new. I'm going to get it. It's like, well, maybe not.
00:55:17.440Yeah. And I think in that intentionality to like doing a deep level of thought of
00:55:22.060like just kind of game out, you know, what is this going to do? Because as I was writing the
00:55:26.480book and researching all these different conveniences, you know, sometimes things
00:55:29.840kind of went out of hand in a way where it's like, oh, I don't know that I would have predicted that,
00:55:33.800You know, that I don't know that getting all my news from Facebook might lead to, you know, a complete shift in the political stability of the of the Western world or something.
00:55:42.040You know, there were plenty of other factors in that, of course.
00:55:44.880But just kind of thinking of these little effects, it might be hard to predict, but I don't think that we're necessarily inclined to do a lot of that prediction.
00:55:53.760Thinking about cause and effect and how our lives are going to change is not something that they can be comfortable to do a lot of times.
00:56:00.380But I think, you know, when you see a new piece of technology, think, okay, what's going to happen if I do this? What's going to be day one? What's going to be day 10? What's going to be, you know, year three of using this? And do I really want that to happen? And sometimes you might approach something with a pretty rosy idea. And the more you think about it, and the more you think about what you're going to lose, or what you're going to give up, and how things are going to change, the less rosy it starts to look.
00:56:21.240All right. So just be more intentional about the conveniences you integrate into your life,
00:56:25.240but it's sort of practical, like brass tacks. What are some everyday things people can start
00:56:28.960doing today to embrace a little bit more friction and push back against convenience slop in their
00:56:34.060lives? Like what are, what are some things that you're doing? Kind of give people some ideas.
00:56:37.200Yeah. So one thing I started doing, thinking about how much time and energy I'm saving
00:56:40.980is just kind of taking stock at the end of the day of like, okay, what do I really need to do?
00:56:46.020What have I done? How much energy do I really have? And thinking about like what I did. So
00:56:51.120even, I feel like I should be because I write, but I'm not a very good journaler. I've never
00:56:55.180been able to maintain keeping a journal, but I have sort of started at the end of the day,
00:56:59.320taking stock and thinking about like, all right, what was really saved with all this technology
00:57:02.940I used? Where did my time go? That's one of them. I think the other thing is if you're not happy
00:57:07.340with something like with streaming or something like that, you know, you don't like the selection,
00:57:10.460you feel like you can't make a choice, just get rid of it. You know, you're not going to overturn
00:57:14.440a whole system by giving up one thing, by being like one person who does it, but you're going to
00:57:18.920make your life better. And potentially, if a lot of people do it, you know, that's how change
00:57:22.760happens. A lot of people kind of banding together. But just in your personal life, you know, think
00:57:27.020about do you really enjoy scrolling that much or would you rather have a different experience? Do
00:57:32.320you enjoy the things that you're watching, that you're listening to, that, you know, the food
00:57:35.840delivery and all of that and think, you know, maybe it's worth just a little bit of extra money
00:57:39.720or a little bit of extra effort, especially to do something, you know, go out to the restaurant
00:57:43.500and set a delivery. And over time, I think your habits will just start to change. Like I've seen
00:57:48.240And a lot of my habits start to change
00:57:49.460the less I've relied on certain things,
00:58:25.040My guest today was Gabe Bullard. He's the author of the book Against Convenience. It's available wherever you can get books.
00:58:29.640You can learn more information about his work at his website, gabebullard.com. Also, check out our show notes at awim.is slash convenience.
00:58:35.860well that wraps up another edition of the a1 podcast if you haven't done so i'd appreciate
00:58:47.820it if you take one minute to give us a review on the podcast player that you used to listen to the
00:58:51.480show and if you've done that already thank you please consider sharing the show with a friend
00:58:55.260or family member you think we got something out of it as always thank you for the continued
00:58:59.140support and 10 likes times brett mckay reminding you to listen to the a1 podcast put what you've