00:00:00.000Hey, everybody, Tana Charlie Kirk Shar.
00:00:01.000Lindsay Snyder, legend from In N Out, joins the program.
00:00:04.000In N Out Burger, you're going to love this conversation.
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00:01:16.000When I first went to Los Angeles, I heard stories, legends about a restaurant right after LAX.
00:01:27.000Growing up in the Midwest, you know, every so often you'd see a kid in high school and they'd be wearing an In-N-Out hat or they'd be talking about it.
00:01:35.000And there, of course, there are no In-N-Outs in the Midwest.
00:01:44.000And of course, the first time I had In N Out, I said, wow, now I get it.
00:01:48.000It is one of the most impressive companies.
00:01:51.000It is my favorite restaurant that has opened past midnight.
00:01:55.000And the person who is behind it all, Lindsay Snyder, joins us to talk about her new book and the story: 75 years celebrating In N Out History: the ins and outs of In N Out Burger: The Inside Story of California's first drive-through and how it became a beloved cultural icon.
00:02:10.000And I may or may not have gone there at 1 a.m. on Saturday.
00:02:30.000Tell us the story of your grandparents.
00:02:33.000Well, they were both not from California.
00:02:38.000My grandmother was from Illinois, and my grandfather was Canadian-born and migrated to Seattle, Washington, and then came down to California for high school and then back up to Seattle and met my grandmother up there.
00:02:56.000And, you know, he was, they were actually both in the military.
00:02:59.000He was in the Army and she was in the Navy, the waves.
00:03:03.000So really cool story, but they both came from very humble beginnings and were working hard.
00:03:09.000And he was delivering sandwiches and met her.
00:03:16.000And he had a dream to start a burger drive-through that, you know, people would just pull up and grab their food and go and called In-N-Out.
00:04:08.000Excellence, simplicity, no shortcuts to greatness.
00:04:11.000Tell us the story about how your grandfather used from the military style speaker, the kind of two-way speaker, that he was a pioneer with that.
00:04:22.000Yeah, well, I wasn't there, but he got the idea of being on the, I think it was a merchant ship or something like that.
00:04:31.000You know, he heard the intercom system and thought, wow, you know, why can't we do this so people could place their order and we could already get it going and then hand it to him at the window.
00:04:43.000And, you know, this would, this would be a great idea.
00:05:48.000No matter if it's, you know, Tuesday or Saturday, I drive by the one in Scottsdale and there is a line right around there.
00:05:54.000And the employees are happy and the customers are happy and you can get through in record time.
00:05:59.000Talk about how you running this company, you know, the challenges that present it, but also you feel an obligation to continue that legacy on.
00:06:08.000Yeah, you know, it's, I don't feel like it's mine.
00:06:13.000You know, I really do feel like I'm a steward of what's been given to me.
00:06:19.000And like I said, I feel like, you know, God could take it at any time.
00:06:24.000I feel like it's, you know, my family's and I really want to, you know, do right.
00:06:33.000I want to make them proud and I want to really carry on what they started.
00:06:38.000So for me, that is a lot of, you know, just being a guardian and protective and, you know, just trying to champion all the things that were so important to them.
00:06:50.000And it's, it's a big responsibility because as we grow, you know, that job just gets more difficult.
00:06:58.000You know, how do you keep a family atmosphere and environment when you have almost 400 stores?
00:07:18.000I think I see you in Vegas as well now, which is amazing.
00:07:22.000So kind of keep on going through the story here because it really is articulated beautifully in the book, which I want everyone to check out.
00:07:28.000The ins and outs of In and Out Burger, The Inside Story of California's first drive-through and how it became a beloved cultural icon.
00:07:35.000In 1989, all of a sudden it continued to grow.
00:07:40.000And I know that this is where you had some of your fondest memories of childhood when Guy moved your family and your stepsisters.
00:07:49.000Talk about that, but also talk about how faith has played a big culture, part of the culture at In-N-Out, Bible verses on paper products, et cetera.
00:07:57.000Yeah, well, so I was about almost seven, I think, when we moved up north.
00:08:03.000And my sisters actually, they're my half sisters, and they're 12 and 16 years older than me.
00:08:09.000One was married and the other was out of the house.
00:08:14.000And so it was kind of just me on a ranch up there as a kid.
00:08:20.000And I don't know, just something about being out in the woods and exploring by yourself.
00:08:28.000I feel like I did develop just this relationship with God in that time because I had known him since I was a kid.
00:08:35.000But, you know, they were, there were really good years up there.
00:08:38.000And I had my dad up there sober for years, which was really nice.
00:08:42.000And like you said, some of my best memories because we were just a family up there living on a ranch and doing ranch things, you know, catching frogs.
00:08:51.000And my dad and I played hide and seek four wheelers.
00:09:48.000You know, I think, you know, he was trying to lean on his faith, but there was a lot of unresolved pain, which I talk about in the book, just from his childhood, from the relationship with his brother not being in a great place when he died.
00:10:03.000And so now it's like, okay, leave your family and, you know, run this business.
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00:12:07.000But I will say that each member of the family did have their faith.
00:12:13.000I know that I believe God took my dad, being merciful, knowing that he wasn't going to win his battle with addiction.
00:12:21.000And for me, you know, my walk has been all over the place.
00:12:27.000I've had a relationship with Jesus as long as I can remember, but I've been divorced.
00:12:33.000I've been the black sheep of the family.
00:12:35.000I've been, you know, kind of all over.
00:12:38.000I've been in ministry and then fell away and then back in ministry.
00:12:43.000And now, you know, it's, I'm there now where God wants me.
00:12:48.000And I feel, you know, I've worked out a lot of the issues and things that would pull me from the path before, which were dad issues, honestly.
00:12:58.000And so talk a little bit about you forget your first job at In-N Out at age 17.
00:13:04.000Did they have you clean in the floors?
00:13:05.000Tell us about how that contributed to your development of your character and now running the whole company.
00:13:12.000Yeah, I did start as a level one and I stood in line for the interviews and it was incredible.
00:13:22.000I think the other kids weren't aware who I was for about a month.
00:14:22.000I think it changes your attitude because, you know, there's a discipline in it.
00:14:29.000And I think that it's kind of putting one foot in front of the other.
00:14:33.000It's like, okay, if I have to smile, then, you know, I can't just be dwelling on something negative.
00:14:39.000So, you know, and people that have trouble smiling and can't do it, then they might not be cut out fair enough because it is part of the uniform.
00:14:48.000But we do say that they're contagious and we really try to, you know, foster an environment where there's gratitude and just being grateful for our customers and seeing them as number one.
00:15:01.000No, I asked that question because sometimes you act and then you feel how you act, not vice versa.
00:15:09.000If everyone at In-N Out just acted how they feel, you'd be like, okay, what do you want?
00:15:14.000But you train a culture of joy and happiness.
00:15:17.000I know that anyone that has enjoyed In-N-Out Burger can say that to be true.
00:15:23.000Check out the book, The Ins and Outs of In-N Out Burger, the inside story of California's first drive-through and how it became a beloved cultural icon.
00:15:30.000And it's no longer just in California.
00:15:33.000It is quickly becoming a national phenomenon.
00:15:36.000I could tell you here in Arizona, we have one right near the office.
00:15:40.000There is constant lines and clamoring to get your In-N-Out burger.
00:15:45.000And the menu is simple and it is the envy of all these other, the McDonald's and Burger King Nail.
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00:17:10.000The book is The Ins and Outs of In N-Out Burger: The Inside Story of California's First Drive-Through and How It Became a Beloved Cultural Icon.
00:17:19.000So Lindsay, you know, I know you talk about this in the book.
00:17:23.000There was a time when all of a sudden you're in charge.
00:18:20.000You could call, you could place the order of the internet and, or you can come in.
00:18:23.000And so we had the store and then we had one in Vegas.
00:18:27.000And so I was in charge of all of that, which was really like managing a little business inside of a big business, which was a great experience.
00:18:33.000You know, working with vendors and making sure to get the best quality and the better deal.
00:18:39.000And, you know, so that was a great experience.
00:18:44.000So being there and then starting to immerse myself in the operations, going back into the stores, working in almost every department in the company and spending a little more time in some than others and being a part of, you know, operations meetings and then sitting in the VP meetings.
00:19:03.000So, you know, I was already in, you know, my feet were definitely wet with the day-to-day ins and outs.
00:19:12.000And, you know, so there were already some areas where I was weighing in and making decisions and was just very involved.
00:19:20.000So by the time we got to that point, it didn't feel like there was a huge shift other than just knowing, okay, you know, this, all of this with the, with the shares and the voting and all of that.
00:19:35.000You know all these things where you know, I thought I was an adult at 18 and then I thought 21, you know you reach the, the last restriction age, but no, not for me with it, with having the trusts, and you know the different increments of age and and share.
00:19:49.000So it was um, it was that that happened.
00:19:52.000Well I, I just, of course yeah, and and Lindsay, you're doing such a powerful job and you have restaurants across the country expanding greater than anyone could have imagined, and everyone I talk to Lindsay, and they don't know that you know i'm a big in and out fan and you know that.
00:20:08.000You know that we've we've become friends, that you know they, everyone has great things to say about it.
00:20:14.000They say the service is amazing, it's joy and it's in an industry that typically gets, let's just say, insulted a lot.
00:20:21.000Oh, you know fast food and I know that you don't love that label, but you know it's it's restaurant with high quality and good food quickly.
00:20:28.000But Lindsay, it's obvious that your leadership is making a mark.
00:20:33.000The Bible verses on the cups, the Slave TO Nothing Foundation.
00:20:37.000Talk about that, because in an era where people running companies tend to go away from their values, you're doubling and tripling down.
00:20:47.000You know, I think that's just that sense of responsibility um, because there's there's two parts, you know, there's the part of stewarding this and continuing the legacy for my family, but the bigger part, of course is, you know my, my calling and walk with, with the lord and um, you know, he's the one that I want to make proud and ultimately serve.
00:21:15.000So um, you know, I feel like i'm able to do both pretty cohesively.
00:21:20.000I I feel like I can honor my family and continue their legacy and, and you know, carry the torch for them and also stand up for what's right and um, make sure that we're keeping our customer you know, our customers number one and also taking care of our people.
00:21:40.000So so, talk about the Slave TO Nothing Foundation.
00:21:43.000I've the more i've learned about in the effort, the anti-sex trafficking.
00:21:47.000On the side of every in and out bag is information hotlines for people to fight against human trafficking.
00:21:54.000I know this is a passion project of yours Lindsay, tell us about it.
00:21:58.000Yeah, slave to nothing um, you know, was something that my husband and I really had on our hearts, and we were both affected by addiction.
00:22:08.000He has now lost two brothers, I lost my father and you know so we just, we just knew that that was something that we wanted to fight from our first conversation and you know so, the time um was right, we decided to start Slave to nothing.
00:22:24.000And the two um was the, the part that God slipped in um and just said, you know, you're going to also fight human trafficking and use this platform you have.
00:22:35.000And so we said okay so um, that's uh, what the two stands for.
00:23:18.000I know one of the reasons why you have had to be careful expanding and growing is your transparency supply chain, but also being close to ingredients.
00:23:28.000Tell us about this, Lindsay, because I mean, it's tempting to say, okay, we're going to expand to Philadelphia and we're going to expand to Detroit, but you want to be very careful about quality because that's what makes In-N Out In-N Out.
00:23:39.000It's not just the good location near LAX, right?
00:24:13.000I think when it comes to even the produce, you know, my grandpa was, his nickname was Hamburger Harry because he would go to the butcher, pick the meat himself.
00:24:38.000We don't want to cut corners and compromise our quality as tempting as it might be for everyone with costs and everything going up, but we just, we can't.
00:26:07.000So the Internet University is in Baldwin Park, California.
00:26:11.000It's right next to Store One, which is very close to where the original Store One was.
00:26:19.000And it's a building that has a whole team of people devoted to training our associates.
00:26:28.000There's, I mean, a full department of just, you know, whether it be training materials that goes onto learning modules for them to watch inside the stores or classes for people that enter management to come to.
00:26:44.000And there is, there's different levels.
00:26:46.000So when someone wants to be a fourth manager, they have to go to the classes and it's a whole series of different classes and different, you know, I would say professors, but really they're just, you know, in and out experts, people in the company that come and teach different classes.
00:27:25.000And, you know, we're very big on training.
00:27:29.000And that's something that my uncle put an emphasis on starting in the 80s and just, you know, saying training is our future and just the focus and the amount of time you spend investing in these people makes a difference in the future.
00:27:45.000The book is the in and outs, the ins and outs of In-N-Out Burger Inside Story of California First Drive-Thru and how it became a beloved cultural icon.
00:27:53.000The holidays and big family feasts are upon us.
00:27:57.000But in DC, it seems as if there's no bigger turkey than Senate Bill 1339.
00:28:03.000S1339 is Bernie's latest attempt to sneak in a backdoor takeover of more of our healthcare.
00:28:10.000He falsely claims it will lower prescription drug prices.
00:28:14.000But S1339 will actually do just the opposite.
00:28:18.000It'll handcuff pharmacy benefit managers who are currently saving millions of Americans an average of $1,040 a year.
00:28:27.000Bernie, the trickster, the Marxist, is hoping that thousands of your fellow Americans are already going to lowermydrugprices.com to stand up against S1339, that you'll be too busy making holiday plans or getting ready for a year-end vacation to stop him from a power grab on your healthcare.
00:28:46.000I'm urging you to keep up the pressure against the passage of S1339 by going to lowermydrugprices.com.
00:28:54.000The Council for Citizens and Government Waste says if you don't want a socialized system that takes away your personal health care choices, increases costs, and makes you wait longer to see the doctor that is chosen by the government, go today right now to lower mydrugprices.com.
00:30:15.000Tell us the backstory on this whole thing.
00:30:17.000Well, I think it's, Yeah, I mean, it was the secret menu because, you know, certain things would trickle out, but it's really been, you know, things that the customers, they were just trends, you know, things that they kind of created.
00:30:36.000And, you know, of course, with the internet, that's, I think, what made it not so secret because it's been spread all around.
00:31:53.000There's actually, there's been, I think it was a college fraternity that did like 100 by 100, but obviously they had to order it a little differently.
00:32:20.000It is a source of light in a very dark world.
00:32:22.000Lindsay, other things you want to share with our audience here as our time comes to a close?
00:32:27.000You know, I just, I think that the most important thing, of course, is knowing God and loving him and allowing his love to change your life.
00:32:42.000And, you know, I will say I was a believer most of my life, but I still had things that would just catch me up or pull me away from him, strongholds.
00:32:52.000And so I can't put enough emphasis on people just dealing with things, especially even around, you know, the holidays and all of that, just dealing with any unresolved pain or sin in your life and just knowing that there's people that you can trust and that God can transform us and that renewing your mind is so important because I think in faith,
00:33:19.000just that discipline and knowing that you don't have to think what the world tells you to think.
00:33:25.000You don't have to be broken or labeled and that you can really be transformed by renewing your mind through his spirit.