00:01:15.180The media promised us even more chaos at our airports once ICE arrives,
00:01:18.820but of course, a day after ICE showed up, the results have been, what do you know, exactly the opposite.
00:01:23.200and big tech has been trying to buy up farmland to build data centers for their AI, but they're
00:01:28.800finding out that farmers in the heartland aren't so eager to give up their land no matter how much
00:01:33.320money you throw at them. We'll talk about all that and more today on the Matt Wall Show.
00:01:53.200You know, there are only so many ways that Democrats can spell out in the most explicit possible terms what they plan to do if and when they retake control of the federal government.
00:02:10.120They spent the last year celebrating the murder of conservatives, raising hell over the most basic voter ID laws imaginable, and most recently sabotaging the nation's airports in order to prevent ICE from doing its job.
00:02:21.420A plan that very well may work, given that Republicans seem interested in caving at the moment, once again, which is what they're what they're really the only thing they're really good at doing is caving, of course.
00:02:32.920But in short, Democrats are preparing a government that would treat Americans as foreigners in their own country.
00:02:39.120But just in case their plan somehow wasn't obvious, here's Senator Chris Murphy, the Democrat from Connecticut, to spell it out for you and listen carefully to what he says right here.
00:02:52.140For my 20 years covering this issue, the trade is this.
00:02:55.580They want more border security and enhancement.
00:04:47.420They'll look you right in the eye and tell you, we don't care about you.
00:04:50.600We care about these people over here who don't even belong here.
00:04:54.980Now, that interview aired in the final days of Joe Biden's presidency.
00:04:58.120It only recently surfaced on social media, and for good reason.
00:05:00.800Democrats are now clearly preparing to wage an all-out war on Americans if they retake Congress and the White House.
00:05:06.580They're planning a campaign of retribution against conservatives that will make the Biden years look tame by comparison.
00:05:13.180And this is not a guess. I mean, they're saying it openly in a variety of different contexts.
00:05:17.600In some cases, they're rewriting history to justify the purge that they're planning.
00:05:22.820Now, probably won't come as a surprise to anyone to hear that.
00:05:25.020I believe it's very important to study history, real history, not the propaganda you're taught in public schools, but actual history.
00:05:31.640We talk about various historical topics on this show all the time.
00:05:35.060I also have another monthly show, Real History on Daily Wire, and there's a few reasons for this.
00:05:40.620First of all, it's interesting as a factual matter.
00:05:44.700And secondly, as the famous quote goes, those who are ignorant of history are doomed to repeat it.
00:05:48.700And on top of that, if you're familiar with American history, then it's easier to spot political propaganda,
00:05:54.440especially from the left, which has committed itself to rewriting the past.
00:05:58.740It's also easier to see through the propaganda and determine what the left is really after, what they're really doing.
00:06:04.160So here's a very transparent example of what this means in practice. Late last week, the New Republic, which is one of those outlets on the left that claims to be highly intellectual, like the Atlantic, outlined an elaborate plan to harass and imprison Donald Trump and his advisors and his supporters once Trump leaves office.
00:06:26.620This is the left's new and improved game plan for a new wave of lawfare against Donald Trump and his supporters.
00:06:32.920Instead of talking about ways to improve the lives of American citizens, they're fixated almost entirely on retribution.
00:06:40.560This article is entitled, There Will Be No Post-Presidential Peace for Donald Trump.
00:06:46.580And for the most part, the article feels like it could have been written 10 years ago,
00:06:49.940except for the fact that it drops the whole Russian collusion hoax, which is too embarrassing
00:06:54.760for Democrats to talk about anymore. That's why, by the way, nobody on the left mourned really
00:07:00.580Robert Mueller. He was their hero when they thought he was useful to them. But when he
00:07:05.380failed to take down Trump, they just completely forgot he existed. But the author of the New
00:07:09.520Republic article does mention the infamous emoluments clause, which used to be all the
00:07:15.340rage on the left, as you remember. He also drones on about international law as if it's a real thing.
00:07:20.700It's not. It's fake. He suggests that government attorneys should be disbarred if they worked for
00:07:26.040the Trump administration. There's even the suggestion that ICE officers should be punished
00:07:30.720in a future administration for the crime of just doing their jobs. But the best paragraph of all
00:07:36.700for my money is this one. Again, this was published in the New Republic, which allegedly is an award
00:07:42.600winning magazine on the left. And here's what it says, quote, a rundown of the Trump administration's
00:07:48.260scandals and crimes resembles, with shocking likeness, the grave sweeping charges laid out
00:07:53.800in the Declaration of Independence against the last American king. He has excited domestic
00:07:59.000insurrections against us, the founding fathers wrote about George III in 1776. Is there any
00:08:06.080better way of describing Trump's actions on January 6th, 2021? He supported a violent mob
00:08:11.060aiming to overthrow the government, he maintains a similar disrespect for the
00:08:14.900institutions of American democracy to this day. Now, if you have no familiarity with American
00:08:21.120history, and you're very stupid, which is the target audience for this sort of thing,
00:08:27.960then this paragraph might make some degree of sense. After all, the Declaration of Independence
00:08:32.740condemned the British king for causing, quote, domestic insurrections. And according to the
00:08:37.940New Republic, Donald Trump basically committed an insurrection as well because he delivered a
00:08:42.520speech. And therefore, we can conclude that the founders themselves would have endorsed a campaign
00:08:48.360of violent payback against Trump and his advisors and supporters. Now, the main problem with this
00:08:54.960argument becomes very clear when you take a look at what the founders were talking about when they
00:09:00.760referred to domestic insurrections. Contrary to what modern leftists believe, the founders were
00:09:06.500not attacking King George for delivering a speech to his followers, in which he urged his followers
00:09:11.460to, quote, peacefully and patriotically make your voices heard, which is what Trump said.
00:09:17.200Instead, the founders were attacking King George and other British officials for encouraging slave
00:09:23.560revolts in the colonies. And in particular, the colonists were furious over Lord Dunmore's
00:09:29.900proclamation in 1775, which was issued by the British officer, as the colonists were becoming
00:09:35.320increasingly frustrated with British rule, Lord Dunmore declared martial law and promised freedom
00:09:41.240to every slave or indentured servant who ran away from his owner and joined the British army.
00:09:47.460Now, by some estimates, thousands of slaves took them up on this offer. And so it was,
00:09:53.020in the literal sense, a domestic insurrection. It was also nothing like what Donald Trump did
00:10:00.100on January 6th, obviously. So take a moment to appreciate the irony here. In order to construct
00:10:06.900an extremely convoluted plan to get Donald Trump, the so-called thought leaders on the left are now
00:10:13.040taking the side of American colonists who were upset that the British government was encouraging
00:10:19.280slaves to run away and become free. Put another way, in order to defeat the MAGA movement once
00:10:26.160and for all, they're saying that Donald Trump's actions on January 6th are the moral and legal
00:10:31.860equivalent of telling black slaves that they should run away and become free.
00:10:40.000But they don't actually realize they're saying any of this because they don't understand American
00:10:43.920history. They've never read a single page about it. They certainly don't care about what the
00:10:49.160founders said or what they really believed. Their only objective, as always, is to destroy
00:10:54.500their political opponents, and they will lie about anything in order to achieve that objective.
00:10:59.280If you spend any amount of time studying history, it becomes very obvious that they do this all the
00:11:03.780time. And if your children are in public schools, same thing is happening there. What we're
00:11:10.120witnessing here is the launch of what Democrats are calling themselves Project 2029. That's after
00:11:16.600the infamous Project 2025 that became an instant obsession on the left. But there's a big difference
00:11:22.680between Project 2025 and Project 2029.
00:11:26.680The former was a policy document from a conservative think tank
00:11:30.440which discussed plans to roll back taxes,
00:11:34.800promote the nuclear family, eliminate propaganda from public schools.
00:11:39.400Democrats pretended that Project 2025 was our nefarious plan
00:12:17.720What does a Project 2029 agenda look like for you?
00:12:23.540I don't think you can speak of it in shorthand, but I'll just say a couple of things that I think are absolutely necessary.
00:12:30.380One is we've got to restore the rule of law, and that means holding people accountable who've broken the law.
00:12:36.700I'm talking about in this administration, when we get a new one, the people in this administration who've broken the law and federal agents who've broken the law need to be held accountable.
00:13:10.780You know, when the Russiagate hoax was in full swing, they at least had some kind of fake criminal charges in mind, like obstruction of justice or, you know, something like that.
00:13:23.240Think about how extraordinary that is.
00:13:25.180These people spent several years talking about prosecuting Donald Trump during his first term.
00:13:29.660Trump left office and they followed through on their threats.
00:13:34.060That's the one thing about Democrats is that they'll make all these plans and promises as horrible as they may be.
00:13:39.740And then they'll actually go do them. Whereas Republicans will make a lot of promises and not do them at all. But they began several prosecutions against the former president in state and federal court. They didn't spend any amount of time thinking about what voters actually wanted or how Donald Trump or why he resonated with so many people.
00:14:02.080Instead, they spent all their creative energy bringing charges that made absolutely no sense to the point that, you know, when Donald Trump was convicted in New York, no sane person in the country even pretended to care because it was all fake.
00:14:15.600No matter how many times Kamala Harris read the script about Donald Trump being a convicted felon, it didn't matter.
00:14:21.220And now after all of that, after losing the presidency, in large part because of their lawfare, they're not simply doubling down.
00:14:30.280They're openly admitting that in their next campaign of retribution, they're not even going to use a pretext.
00:14:37.000They're just going to throw people in prison or worse.
00:14:40.700About a year ago, I did a monologue on the rise of assassination culture in this country.
00:14:45.000And we talked about how Democrats were trying to murder Elon Musk, how they celebrated the murder of a health care insurance CEO and glorified his killer, how they threw money at a black teenager who was accused of murdering a white high school student at a track meet.
00:15:00.800And now, as it happens, Charlie Kirk also talked about assassination culture on his show back in April of 2025.
00:15:07.060In particular, Charlie cited a report from the Network Contagion Research Institute, or NCRI.
00:15:14.680And they're a nonprofit based in New Jersey that focuses on analyzing threats on social media.
00:15:19.860And their report showed that on the left, a growing number of people weren't simply celebrating political violence.
00:15:26.840And that's why, according to U.S. Capitol Police data, threat investigations have more than doubled since 2017, from 4,000 per year to more than 9,400.
00:15:37.180Of course, we don't really need a report for this. We all know that it's true.
00:15:41.680Now, one year later, NCRI has updated their report.
00:15:45.760And they ran a survey where they asked about 2,000 people to first provide their political ideology and then to state whether they saw a justification for violence against certain political figures.
00:15:56.840And NCRI then filtered out about, you know, a thousand of these respondents because they finished the survey too quickly or failed various attention checks, which should tell you something about how unreliable polls tend to be.
00:16:08.580But here's what they found. Quote, justification for the murder of Donald Trump has increased from NCRI's original study in April 2025 from 56 percent to 67 percent among left of center respondents.
00:16:23.640This tolerance for violence appears to have grown on the right as well, with 54% of right-of-center respondents expressing justification for murdering New York City Mayor Zoran Mamdani.
00:16:33.620Support for political murder is associated with pessimistic assessments of America's trajectory.
00:16:38.320Support for political murder is about 15% higher among females than among males.
00:16:43.140Overall, nearly two-thirds of all respondents, 66%, endorsed some level of justification for murdering either or both Zoran Mamdani and Donald Trump.
00:16:52.380The broader pattern points to belief in American decline amplified by social media, especially among youth, as a central driver of this change.
00:17:00.800But here's the data on the people who want Trump dead, to give you an idea.
00:24:15.500Democrats have decided that in lieu of appealing to the very interests, to the interests of American voters, they're going to import foreigners who are beholden to the Democrat Party and then begin a violent crackdown against anyone who disagrees with them.
00:24:29.680That is their agenda for 2029. They're making it very clear. They're telling us.
00:24:35.100They're no longer going to even pretend to care about appealing to Americans or democracy or any of that.
00:24:41.660Instead, they're going to appeal to, quote unquote, undocumented Americans, which is not a thing. And that's to say foreign invaders who aren't American at all. Democrats want to punish you, steal from you, put you in prison. All for the benefit of foreigners who will vote Democrat in every election.
00:24:59.460And it would be a fatal mistake, in the sense that it could result in the end of Western civilization, for us to assume that these people will be as passive as the FBI was after the murder of Charlie Kirk.
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00:26:17.540All right, checking in on the airports, which have been a disaster zone, as we've covered extensively on the show.
00:26:23.360So yesterday, ICE deployed to a number of major airports around the country, and it seems that they've been effective.
00:26:31.220Even CNN has had to admit that they've been effective.
00:26:35.740So here they are at the Atlanta airport.
00:28:17.040they don't want to wait in line for five hours at the airport.
00:28:19.440That's what they care about. Or better yet, as I've been arguing, as I've argued for years, we could abolish TSA completely. I mean, we hear about abolishing ICE. Obviously, we can't do that. That's insane. Abolish TSA, though, we could do that and just replace it with no government agency at all.
00:28:38.080let airport security be handled privately, as it was up till 2001, and as it still is in some
00:28:45.180airports. TSA sucks at its job. It is terrible. And that's not just my opinion. This has been
00:28:52.600tested. As I mentioned yesterday, the DHS has sent in private investigators on many occasions
00:28:58.580to try and smuggle weapons through security to test how effective their security measures are.
00:29:05.960And they found that TSA failed to prevent up to 80% of the weapons from making it through screening.
00:29:18.060That was an improvement over previous years when the failure rate was 90% to 95%.
00:29:23.200That should really tell you something.
00:29:26.260When you have an agency that is failing in 90% to 95% of cases, and that agency is not immediately disbanded or even seriously reformed in any way, that tells you that whatever this agency is supposedly doing, that's not really the point because they can't even pretend to care about doing it well.
00:31:20.040Box cutters were not smuggled on the planes.
00:31:22.940Box cutters were allowed on the planes because according to federal regulations, they were permitted.
00:31:30.900So airport security was following federal guidelines.
00:31:35.100At the time, the idea of a plane being hijacked by box cutters just had not occurred to anybody.
00:31:42.140Now, the security failure happened on the planes themselves.
00:31:46.080I mean, there were a lot of failures to go around, but there was kind of a security failure on the airplane.
00:31:52.940At the time, it was way too easy to get into the cockpit.
00:31:58.460Pilots were trained also at the time to basically concede to the demands of hijackers.
00:32:04.720And a lot of that stuff has changed since then.
00:32:08.480But airport security, again, was not at fault.
00:32:11.340They were following federal regulations.
00:32:13.940And yet, in the wake of 9-11, we end up with this whole elaborate, theatrical, government-run security procedure in every airport in the country, or most of them.
00:32:22.940In which now agents of the government are empowered to conduct searches of our personal effects and our bodies, the kinds of searches that prior to the TSA, a government agent would need a warrant to conduct.
00:32:37.280Prior to the TSA, there was no scenario where agents of the government could conduct those kind of searches on millions of people every day without warrants.
00:32:49.000so they basically ripped up the constitution formed this whole new government agency inflicted
00:32:55.740on millions of americans every day all for no valid reason in order to achieve a goal
00:33:01.480that in 25 years they have not achieved
00:33:03.600and uh and that tells you what this is really about
00:33:10.180but the TSA is one of those things that you know this is what we've learned that the government
00:33:19.960the government can do something terrible they can put some new awful policy in place
00:33:24.160and people will object to it I mean when TSA was first formed and for the first several years that
00:33:30.500TSA existed it was a live issue it was a political issue and there were a lot of people that were
00:33:35.600protesting against it and you would have politicians that were saying this you know we shouldn't be
00:33:39.440doing this. We're raising all these objections about the constitutionality of it and the
00:33:43.140effectiveness of it. And this is just security theater. It's all these things. But now it's not
00:33:51.440even talked about. It's just assumed. Even now, even when, I mean, we're all talking about TSA
00:33:56.840because of the funding being pulled and all these TSA agents calling out of work,
00:34:02.300even though they're all going to get back paid, by the way, so they're stealing our money right now.
00:34:05.720but even amid all that there's almost nobody saying hey by the way like this agency shouldn't
00:34:11.620even exist by the way this agency shouldn't exist if it didn't exist then you wouldn't be able to
00:34:17.200use it as a political football this would not be a politicians would not be able to hold
00:34:22.560airport security hostage if the government didn't control airport security almost nobody is saying
00:34:29.320that? Right? Who's saying that? Aside from me and maybe a few other podcasters, I don't know.
00:34:35.600Is any Republican saying that? And what that shows is like, everyone knows TSA is like,
00:34:43.000they're awful at their jobs. That's just a fact. This is a fact. They're extremely ineffective.
00:34:48.120Private security would be much better. There's no way private security could be worse.
00:34:52.840You're failing 80 to 95% of the time. How could, how could anything be worse than that?
00:34:59.980So, and we all know that, but we just kind of accepted it.
00:35:04.900We're like, well, you know, it's existed for 25 years, so it might as well exist forever.
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00:36:00.820All right, Fox News has this. A progressive Chicago alderwoman is being widely panned on social media over her response to a local college student being allegedly shot and killed by an illegal immigrant over the weekend.
00:36:11.020Shortly after Sheridan Gorman was gunned down while taking a walk with friends, alderwoman Maria Haddon suggested in an interview with Fox 32 that Gorman was in the wrong place at the wrong time.
00:36:22.820that's the way that she puts it let's go ahead and play the clip
00:36:26.300all the time right and they go out on the pier they walk around so the the kids were out doing
00:36:31.960normal normal things people do in the neighborhood and it sounds like this might have been a wrong
00:36:37.120place wrong time running into a person who had a gun they might have startled this person at the
00:36:42.440end of the pier unintentionally so um you know there have been some people trying to claim that
00:36:51.900this clip is taken out of context, but it's not. I mean, this is what she said. She said what she
00:36:55.920said. And notice how she talks about the violent killer like he's a wild animal. I mean, this is
00:37:02.040the kind of thing that you might say after somebody is mauled by a mountain lion or like
00:37:06.260stomped to death by a moose. You might say, oh, well, you know, she must have surprised it.
00:37:11.280Terrible thing. She was out for a walk and came too close and caught it by surprise. Maybe it was
00:37:17.620eating. You know, when you walk up on a wild animal and it's eating, then it might respond
00:37:22.500aggressively to protect its kill. You know, maybe that's what it was doing. And, you know, that
00:37:28.000makes sense. It's a valid explanation when you're talking about some kind of creature from the
00:37:32.240forest. But she's talking about a human. She's talking about an illegal alien who doesn't belong
00:37:38.740in this country. But this really is how these people, how Democrats, see violent criminals.
00:37:43.100They see them as animals, as these sort of poor, helpless, scared animals who have no control over their actions.
00:37:49.180Ironically, those of us who have a much harsher perspective, or at least call for much harsher punishments of these criminals,
00:37:56.640we are the ones with a humanizing point of view.
00:38:01.640In fact, we humanize the criminals by treating them like people.
00:38:08.140When we call for them to be punished severely, that's because we see them as people.
00:38:12.180We see them as human beings who should be subjected to punishment, to justice.
00:38:19.860I would never call for punishing an animal.
00:38:23.680Even if an animal mauled somebody to death, I'd say, well, that animal should be put down.
00:41:41.940Some people might find it hard to understand how Delcia Baer can turn away a $26 million offer to buy some of her land
00:41:49.260until you spend a little time with her walking the dirt road she grew up on and in the house her daddy built.
00:41:55.340My grandfather and great-grandfather and a whole bunch of family has all lived here for years,
00:42:01.260paid taxes on it, fed a nation off of it, even raised wheat through the Depression
00:42:06.700and kept the bread lines up in the United States of America.
00:42:10.700when people didn't have anything else.
00:42:12.780Delcia is one of dozens of landowners approached by an anonymous buyer,
00:42:17.080one of the major players in artificial intelligence,
00:42:20.300likely Google or Meta or Amazon, to purchase their land.
00:42:24.520The market value for land in Mason County is about $6,000 an acre.
00:42:29.880The realtor that came to her door last April
00:42:32.240offered her and her mother about 10 times that.
00:42:35.820They call us old stupid farmers, you know, but we're not.
00:42:39.700We know whenever our food is disappearing, our lands are disappearing,
00:42:43.800and we don't have any water and poison, we know we've had it.
00:42:48.660Delcia's mom, Ida Huddleston, is now 82 years old.
00:42:52.620She says she does not need the money or the hassle.
00:42:55.820She was born on this land, and she plans to die here,
00:42:58.840and she certainly does not trust the promises made by the AI companies
00:43:03.160or the people who want them to build here.
00:43:05.460So what do you say to the people who are in town that say, hey, this is going to bring jobs, this is going to bring economic prosperity?
00:43:15.220I say they're a liar and the truth ain't in them, is what I say. It's a scam.
00:43:20.140For Delcia, scam or not, she says she's connected to her home like Scarlett O'Hara was in Gone with the Wind.
00:43:27.340As long as she was attached to that land, her spirit never would die. That's the exact same thing for me right here.
00:43:35.460As long as I'm on this land, as long as it's feeding me, as long as it's taking care of me, there's nothing can destroy me if I've got this land.
00:43:47.820Well, I just love everything about that.
00:43:52.080This is what America is supposed to be and always has been.
00:43:54.340And I love the idea of some pencil neck city slicker real estate agent working on behalf of Google or Amazon or whatever, knocking on old, old Delcia's door, offering them $26 million for their land and then being totally flummoxed when he was told to, you know, kindly.
00:44:13.320off. I mean, I'd like to imagine they pulled out a shotgun and told him that he has 30 seconds to
00:44:20.100get his yuppie ass off their porch before they start blasting. I'd like to imagine that it was
00:44:26.000probably less dramatic. In fact, it was probably, they probably said it turned him down in a really
00:44:31.360warm and kind sort of way, but the message was the same. And, you know, these are,
00:44:39.040When we use the phrase real Americans, when some of us use that phrase, this is what we mean. What is an American? These ladies are American. These are Americans. And this to me is a case study.
00:44:52.720You know, for anyone who says that America is nothing but a propositional nation, America is an idea. America is an abstract principle. Anyone who says that, you know, anyone who comes here is just as American as the people who've lived here for generations.
00:45:11.820anybody in that camp okay look at these women
00:45:15.000look at these women listen to them also the way that they speak uh and i love the way that they
00:45:22.460speak i should say well what would you say when when the older woman was asked ida when ida was
00:45:28.100asked uh what would you say the people that say well you should sell your land well i'd say they're
00:45:31.320a liar and the truth ain't in them perfect that's all you got to say perfect perfect answer but
00:45:37.160anyway, look at these women and then look at a Somali immigrant fresh off the boat.
00:45:45.520Tell me, tell me, tell me that you think the Somali immigrant is just as American,
00:45:50.500just as authentically American as the two women in that video. Try to tell me that with a straight
00:45:55.660face. Tell me that when it comes to Americanness, when it comes to connection to this country
00:46:02.000and the authenticity of your citizenship and your claim to being an American? Tell me that you see
00:46:09.540no difference. Tell me that. You can't. You cannot tell me that with a straight face.
00:46:13.760Because on the one hand, you have a third worlder who came here 10 seconds ago so they can bilk
00:46:18.020money from taxpayers and send it back to Somalia. On the other hand, you have women who've lived on
00:46:21.740a farm in Kentucky who are connected to the land by heritage and blood, and that matters,
00:46:27.420living in a cabin their great-grandfather built by hand
00:46:31.040who feel so connected to the land, so connected to their lineage,
00:46:34.400they'd rather stay there and die on that land
00:54:24.660But many workers are on Reddit complaining, quote, in this economy, I barely make enough to pay rent.
00:54:31.080I will not be wasting money on a whole new wardrobe.
00:54:33.480What a waste of resources. Of all the things to be worried about, this is what you choose.
00:54:38.460Others argue that a target wants a more uniform look. It should provide the clothing.
00:54:43.720Our store has been getting a ton of new rules and things we have to follow lately, and leadership has been overbearing much more than usual.
00:54:49.320A fellow coworker in my department got told he had to go buy a new shirt or clock out and go home because the shirt was too full of a shade of red, so it would be seen as almost brown.
00:55:03.080Anyway, yeah, so it's a rigid new dress code, a rigid, overbearing, puritanical, costly, expensive dress code, which demands that they wear a red shirt and jeans.
00:55:15.080and now all the employees are like a red shirt and jeans what where am i supposed to get that
00:55:23.480a red shirt and gee who even what do you want me to do go down to the red shirt store
00:55:28.900go down to the where do they sell jeans i don't know where to get what is a jean i don't know
00:55:34.500where to get the blue jeans of all things they don't do they even make it in that color
00:55:37.640this is impossible red and blue these are the rarest colors for clothing
00:55:43.080i'm a big fan of this i say bring back standards bring back expectations bring back bring back
00:55:51.300the bare minimum okay that is a really uninspiring slogan but i think that's where we got to start
00:55:57.000you got to start somewhere let's start with that bring back the bare minimum let's start with the
00:56:02.240bare minimum and then you can raise the standard higher but we need to bring back some kind of
00:56:06.100standard some sort of expectation so that we could then eventually raise it and bare minimum is a
00:56:12.040start. And it's better than what has been the standard for years, especially for customer
00:56:15.640service workers, who for them, the standard has been apparently do whatever you want,
00:56:23.700act however you want, treat your customers like dirt, be as unhelpful and surly as you can possibly
00:56:28.480be. It's all about you. The customer is never right. The employees are always right. Their
00:56:35.680needs do not matter at all. If they have even the most basic request, do not make any real
00:56:41.980attempt to help them. They are bothering you by being there. Their presence is an inconvenience
00:56:53.120and you should let them know. So that has been the standard in most customer service
00:57:00.140environments, apparently. I don't know if that's actually been written down somewhere
00:57:04.080in the handbook. I don't know if they write it on the whiteboard in the break room at
00:57:08.880these places. I don't know if they write down. Rule number one, customer does not matter.
00:57:17.000Rule number two, do not let them inconvenience you ever.
00:57:23.640I don't know if they write, but maybe it's unspoken. Maybe it's not actually written down,
00:57:27.660but that has been the standard. And if that has changed, I think that that's a very good thing.
00:57:32.400And by the way, I would like to see, because you get into this argument, anytime you talk about
00:57:37.420how bad customer service is these days, and it's really bad. It is really, really bad. Almost
00:57:43.760everywhere. It is god-awful abysmal. And anytime you point that out, customer service workers will,
00:57:52.500they won't really deny it because they can't. But instead, they'll try to pass the buck to
00:57:57.600the customers and they'll say, well, customers are terrible. And I agree, a lot of customers
00:58:02.240are terrible too. I know that. I've worked these jobs. And I'd like to see higher standards for
00:58:08.040customers, but the employees have to lead the way, right? It's like if you are inviting guests over
00:58:17.260to your house and you want them to abide by certain rules or conduct themselves a certain way,
00:58:23.240then you also, you need to lead by example. This is your house and you need to lead by example.
00:58:32.240right? You want people to use a coaster when they're putting a drink down on the coffee table.
00:58:36.620You need to use one too. You can't put your drink down on the coffee table with no coaster and then
00:58:40.780yell at the person across from you, hey, use a coaster. You can't do that. I mean, you can,
00:58:45.320but no one, people are going to disregard you. Lead by example. And you know, the great thing is
00:58:50.880if you lead by example, a lot of times you don't even have to tell somebody. If you use the coaster
00:58:55.360and your guest sees that, he'll, if they're at least a mildly considerate person, they'll also
00:58:59.760use one. So the employees have to lead the way. You cannot hold customers to a higher standard
00:59:06.740of decorum and conduct than you hold the employees of the establishment. So you need
00:59:11.520your employees to be well-dressed, well-groomed, good hygiene, friendly, polite, good attitude,
00:59:17.080helpful. All of that needs to happen first. And then you could also demand more of the customers.
00:59:23.520I mean, I'd like to see basic dress codes, basic standards for customers too. Basically,
00:59:27.300No pajama pants in the store, right? No slippers. Also, don't treat the employees like dirt. Don't be rude. When you're talking to an employee, put your phone down when you're interacting with them or else you'll be refused service.
00:59:46.160I'd be fully on board with that. I'd be fully on board with a, with a store that said,
00:59:51.020if you're like looking down at your phone while you're asking someone, Hey, do you know where the,
00:59:55.720where can I get the ketchup or whatever? And you don't even look up from your phone.
00:59:59.940I'd be fully on board with a, with a, a store having a rule saying you're going to be ignored.
01:00:05.040We are like, put the phone down at least just acknowledge the existence of this other person.
01:00:10.480Okay. You also have to be polite. This is a polite environment for everybody.
01:00:16.160and we're going to hold you to it. I'd be fully on board for that. I think that'd be great.
01:00:21.320But you got to lead by example. You have to do that with the employees. Employees have to do it
01:00:27.360first. I'd like to see stores even outlaw sweatpants, not just pajama pants, but sweatpants
01:00:35.360too. I think that'd be great. And I say that as someone who may be on very rare occasion,
01:00:41.640Maybe. I'm not confirming this, but perhaps for a late night Walmart run on occasion, I have been guilty of wearing sweatpants in the store. Perhaps.
01:00:53.240But I'll tell you this, I would actually, I mean this sincerely, I would feel great joy if I tried to go into Walmart in sweatpants and somebody stopped me at the door and said, excuse me, sir, you cannot dress that way in here.
01:01:08.660Excuse me, sir, put on some real pants, you hobo.