00:02:32.300and spirit wings one just uh i want to say thoughts to all you and your colleagues over
00:02:39.280there at uh at the bananas uh the next couple days in fact man we really appreciate that thank
00:02:44.980you it's uh hard to believe this is it yeah no kidding it's always a pleasure to talk with you
00:02:50.060guys on the radios yeah hope uh hope you guys make it out okay
00:02:53.480Now, Spirit began as Charter One Airlines in 1983, where they mainly ferried gamblers to Atlantic City and Vegas before officially becoming Spirit Airlines in 1992.
00:03:08.160And more recently, around 2014, they decided to adopt the bright yellow look of a New York City taxi, because when you think of safety and comfort and pilots who speak English, you definitely think of a New York City taxi.
00:03:23.140The credit where it's due was a rare example of truth in advertising.
00:03:26.660Spirit never pretended to be anything that it wasn't.
00:03:29.220They also somehow never killed a single passenger in their entire history of operations, which is genuinely impressive,
00:03:35.760especially considering the track record of most budget carriers.
00:03:41.900Frankly, it's impressive considering the track record of most major airlines, too.
00:03:45.720I mean, just yesterday, a United Airlines plane, if you didn't see this, coming in for landing at Newark,
00:03:50.660was flying so low that it hit a light pole and a tractor trailer so we'll play two clips here
00:03:56.080the actual impact and then a video of a normal approach to the same airport you can see how
00:04:00.820close the planes get to the the turnpike uh watch
00:04:20.660Now, nobody was seriously injured somehow, which is really hard to believe.
00:04:32.160But apparently the truck got hit by a plane and the guy was hardly injured.
00:04:36.960Per Fox, quote, a preliminary investigation found the plane's landing gear underside struck a pole and a tractor trailer sending the pole into a Jeep traveling on the roadway.
00:04:46.700now in this screenshot you can see the landing gear right behind the driver a half second before
00:04:53.680impact but in any event as you may have noticed these kinds of accidents are becoming more and
00:04:58.980more common spirit however avoided all of that they didn't have any fatal collisions of any kind
00:05:03.960and obviously that's a major point in their favor another point in their favor if we're being honest
00:05:09.700could be found in the insane fees that spirit charges on everything or charged including
00:05:15.520printing a boarding pass. I mean, the truth is that Spirit charged so many little fees that
00:05:20.500actually they managed to improve some aspects of flying, specifically the boarding process.
00:05:25.740Ask yourself this question. What's the single biggest factor that slows down boarding? I mean,
00:05:31.400why does it take 30 minutes from the start of boarding for the plane to leave the gate?
00:05:35.820And the answer is carry-on luggage. Everybody stands in the aisle and spends a painfully long
00:05:39.880period of time trying to jam their suitcase into the overhead bin or trying to locate a free space.
00:05:44.840or whatever, whatever it is they're doing. There are studies and simulations showing that if
00:05:49.940carry-ons were abolished, planes would board up to 40% faster. And most of these people are
00:05:55.420trying to avoid the check bag fee. Well, how did Spirit solve that problem in a very innovative
00:06:02.280way? Well, they charged for carry-on bags too. In fact, they typically charge more for carry-ons
00:06:06.940than for check bags, which kind of makes sense actually. So there's no longer an incentive for
00:06:13.720passengers to waste everybody's time in the aisles and that could be why uh last year
00:06:19.560spirits on time performance was actually one of the best in the country behind only delta
00:06:23.500and alaska airlines but no one ever talks about spirits on time performance instead they talk
00:06:28.760about videos like this one don't play with me do not play with me because i'm not the one or the0.98
00:06:38.900you're not the one or the two let's go you ain't got shit stuff you ain't gonna do nothing0.97
00:06:45.580like i said keep my name out your mouth mine is always in yours for some reason no some0.99
00:06:52.480reason get all out of here out of here before i slap you're not gonna smack you try me you1.00
00:06:59.000think you're not trying to keep up i mean i'm drop kicked your ass1.00
00:07:04.340out of here you dirty yes you are out of here you and your rabbi1.00
00:07:12.860out of here go suck it like i said i said what i said and i said what i said please step to me1.00
00:07:23.500like you want it go suck another dirty1.00
00:07:30.040hmm she say i'm not the one or the two because i guess usually it's i'm not the one but she's0.99
00:07:39.900not the one or the two but is she the three there's a question once we get through one and two
00:07:45.840that leaves that leaves you now you're number three i don't know now as a traveler who's paid
00:07:50.780money for a ticket you can certainly make the case that you should never have to witness
00:07:54.960unprofessional behavior like this, uh, even though it makes for very compelling online content,
00:08:01.600you might point out that the local dog pound treats its animals with more civility and respect.
00:08:08.160But if that's your attitude, you really need to consider the state of the competition. I mean,
00:08:12.720for all their faults, those spirit ticketing agents were only attacking each other. I mean,
00:08:18.080they weren't threatening to fight the customers in that video anyway, or making fun of them or1.00
00:08:22.040telling them to put dirty things in their mouths or any of that and in that respect uh these women1.00
00:08:28.440at spirit airlines are in order of magnitude better than what you get at say frontier airlines1.00
00:08:32.800watch they made their flight you think and you think oh you're gonna check me in i bet you we
00:08:39.420won't okay i paid i paid for a ticket yeah i paid for a ticket for agent and you check in three
00:08:45.660hours later hello i just said that i get on your fight yeah i just said that i would pay the 25
00:09:17.700So, hopefully we have all the angles. We have all the angles covered. You need good coverage when you're filming something, so that's good.
00:09:27.760Now, one thing that bears mentioning here is that when people talk about Spirit Airlines, they act like it's the only budget carrier in the world, and they just ignore the existence of Frontier, Allegiant, Breeze Airways, and others.
00:09:40.020And that's going to be important later when we get into the antitrust lawsuit that the Biden administration filed in order to block Spirit's merger with JetBlue.
00:09:47.700In reality, there are several other budget airlines.
00:09:50.520And yes, they might sass you a little bit more than even Spirit does.
00:09:56.060They might even make fun of you while they prevent you from boarding the flight you paid for.
00:10:00.440But if you're looking to save some money in exchange for a ticket that may or may not be worthless, the option is certainly there.
00:10:07.780Also, even the big four carriers have a lot of issues on the customer service front, to put it mildly.
00:10:13.320They might not fight with their passengers or each other, but sometimes they simply abandon gates entirely,
00:10:18.980forcing passengers to take matters into their own hands.
00:10:22.240This is a video that went viral just last night. Watch.
00:10:26.040Hi, Delta Associates that aren't paying attention.
00:11:20.060I mean, if you're going to be in a situation where they can't find anyone to go work the gate,
00:11:25.220At least it's better to not be on the plane yet when that happens.
00:11:28.380I think I told the story recently of having this happen on the opposite end.
00:11:34.720When we landed, we were at the gate, and we had to wait in the plane at the gate for an hour for a gate agent to show up to open the door for us.
00:11:47.480We can beat up on spirit, but when we do that, there's a real risk of ignoring clips like this, and we should be aware of that.
00:11:55.220And of course, the real knock against Spirit Airlines isn't that their ticket agents are abusive towards customers or abandon their posts or whatever.
00:12:01.980The real issue has always been with Spirit's passengers who developed the single worst reputation of any customer base, of any company, at any point in American history.
00:12:12.880Spirit Airlines has all the violence of Waffle House, except you can't walk out the door and go home anytime you want.
00:12:18.620And even worse, they don't serve waffles.
00:12:20.720And that leads to scenes like this one from an airport in Florida.
00:12:26.220It's a passenger revolt as total chaos erupts at the airport.
00:12:34.220Police were called in to sort out turbulent scenes involving furious passengers at the Spirit Airlines terminal in Fort Lauderdale, Florida.
00:12:42.220Here's that ugly moment from another angle.
00:12:48.220This passenger was taken away in handcuffs as things around him got heated.
00:12:53.220This woman was hustled away by officers.
00:12:56.220Another passenger was pinned to the ground by three cops.
00:13:00.220The trouble exploded after Spirit canceled nine flights, including one to LaGuardia.
00:13:06.220Somebody was like slamming a hand down on a counter and the police came.
00:13:10.220Very angry, angry, angry people. Everybody had places to be and couldn't be there.
00:13:15.220Check out this crazy scene. After order was restored, deputies line up behind the check-in counters.
00:13:22.220Those spirit passengers, they're very spirited, maybe.
00:13:32.940Now, to defend the passengers a little bit, not really defend them, but to put it into context,
00:13:39.340the canceled flights were the result of the pilots and their union.
00:13:42.520They walked off the job due to a pay dispute of some kind.
00:13:45.600And indeed, if you get on the rabbit hole of violent Spirit Airlines videos,
00:13:49.220you'll find that many of the incidents began when Spirit employees did something that's
00:13:54.160objectively bad or caused a problem. And then the passengers, many of whom lack any form of
00:14:00.600impulse control, go to war with each other. Now, for example, earlier I mentioned that Spirit
00:14:05.600charged more money for carry-on bags, which had the side effect of speeding up their boarding
00:14:09.780process. But as you might imagine, that policy had another side effect. It caused a lot of people to
00:14:15.000get punched in the head and dragged around the floor of the terminal. Watch.
00:14:20.580The two people arrested are from Detroit. They came here to Metro Sunday on their way to Atlanta
00:14:26.700and ended up just going to jail. It was a dispute over the size of a carry-on bag and tempers
00:14:42.460quickly erupted. Sunday at Metro, gate D-15, Spirit employees were trying to board the flight
00:14:59.780to Atlanta. In this new video, you can see a passenger clearly punch an employee in the face,
00:15:06.940But the employee does not retaliate as he declares a security breach and tries to close the doors.
00:15:19.260That's when it turns into a melee, including a woman clearly throwing punches while holding a baby.
00:15:25.300Jamil Murphy and Ray Monique Williams, both of Detroit, pleaded not guilty today to aggravated
00:15:36.180assault, assault and battery and disturbing the peace. And again, one employee ended up going to
00:15:46.220the hospital. The other is suffering some after effects, needing medical attention today.
00:15:50.840ray monique williams that's a spirit passenger name all right
00:15:57.920it's like you know we could play a game and i'll tell you the name of a passenger and you tell me
00:16:03.500what airline you think they're flying ray monique williams what do you think uh now this is the
00:16:10.460trade-off with any kind of novel carry-on policy on the one hand passengers will board the plane
00:16:15.960faster. On the other hand, they might try to kill each other and the gate agents. It's impossible to
00:16:21.840know if the trade-off is worth it. But then also, if they do kill each other, then there's fewer
00:16:26.000people to board the plane. So that might actually speed up the process a little bit. And the other
00:16:31.740things too, when chaos breaks out, passengers on spirit planes are sometimes very capable of
00:16:36.520defending themselves. This is from an article in an NBC affiliate back in 2021. Quote,
00:16:40.820A woman flying from Fort Lauderdale to Nashville allegedly attacked two flight attendants and was zip-tied by another passenger Saturday.
00:16:48.520It happened on Spirit Airlines flight NK-222.
00:16:52.720Airport police were called to a gate at Nashville International Airport around 7 p.m.
00:16:56.560The crew told officers the woman, 42, had pulled the hair of one flight attendant and punched another.
00:17:02.420At some point, another passenger tried to tie the woman's feet with zip ties.
00:17:06.640Now, they don't specify where exactly the passenger acquired the zip ties. It's quite possible the flight attendant tossed them over and deputized the passenger during the emergency.
00:17:18.740It's also possible the passenger had the zip ties in his carry-on bag, which he paid extra for because he's a veteran of many previous Spirit Airlines flights.
00:17:29.980And it's one of those things that regular Spirit passengers like to have available at all times, just in case something like this happens.
00:17:39.280Cell phone video shows chaos in a Spirit Airlines cabin.0.58
00:17:43.260A brawl breaks out between a group of women on a plane.
00:17:46.220There's hair pulling, pushing, and it even looks like someone throws a punch.
00:17:50.320Other passengers and a flight attendant can be seen trying to break this thing up.
00:17:54.180witnesses say it started after spirit flight 141 landed apparently a few passengers were playing
00:18:02.500their music very loudly passengers close to them got angry words were exchanged and then this
00:18:07.940erupted other passengers who saw this video say it looked beyond frightening i'd be like really
00:18:14.320afraid just because of all the you know with security and all the issues with that going on
00:18:18.460right now i mean i would think that was bigger than just two girls fighting with music the plane0.64
00:18:22.920is probably the last place you'd want to do something like that. Witnesses say the fight1.00
00:18:26.660didn't last long. Once it was announced, police were called. Now, this may look like a generic
00:18:33.700collection of Spirit Airlines videos that I'm putting together here, but there's there's
00:18:37.180some artistry behind it, if I do say so myself. I'm trying to find one example of every common
00:18:44.160motive for a brawl on one of these planes. First, we had flight cancellations and we had the carry
00:18:49.300on bag policy. And now we have one of the most common justifications of all, which is loud
00:18:55.200music. You'll find this motivation come up again and again if you ask any expert who specializes
00:19:00.760in conflicts aboard Spirit Airlines jets. Of course, domestic violence is another common
00:19:06.260motivation. So we will end on that. Watch. I'm trying to give you a pay. I'll break your
00:24:50.020Yeah, I mean, we're using the term working class here pretty loosely, because I think in all those videos that we just showed you, I sincerely doubt that any of the people in those videos are working at all.
00:25:05.880But anyway, that's speaking of working that that whole plan worked out, didn't it?
00:25:12.100You know, Merrick Garland was once considered a serious judge.
00:25:15.300He was supposed to be a Supreme Court justice.
00:25:16.680and then he becomes attorney general and he immediately torches his reputation and he nearly
00:25:22.040brings down the entire country with him. He oversees flagrant lawfare against Donald Trump,
00:25:27.040the leading presidential candidate. He takes orders from the teachers unions and school boards
00:25:30.760and claims that parents are a domestic terror threat. And now this. Now, what's funny about
00:25:37.420the Clayton Act and antitrust law in general is that it's extremely subjective. You should pull
00:25:42.560the text of the antitrust laws sometime and read them, they're very much open to interpretation.
00:25:47.820For example, the text of the Clayton Act states that mergers are illegal when, quote,
00:25:52.580the effect of such acquisition may be substantially to lessen competition or to tend to create a
00:25:58.580monopoly. Well, what does that mean exactly? I mean, how do we determine when competition is
00:26:04.840substantially lessened? And how do we determine if that trade-off is worth it under the
00:26:09.780circumstances. Well, under antitrust law, there's something called the rule of reason. And this
00:26:14.940doctrine essentially holds that judges need to use their logic and reason and come to a reasonable
00:26:21.240conclusion. Any questions? If you think I'm exaggerating, look at what a federal court judge,
00:26:27.820in this case, the federal court judge, a Reagan appointee in Massachusetts named William G. Young
00:26:32.460wrote in his decision. The judge agreed with the Biden administration and blocked the merger.
00:26:37.860and his opinion ended with this quote spirit is a small airline but there are those who love it
00:26:44.600to those dedicated customers of spirit this one's for you
00:26:49.300uh which first of all nobody loved spirit airlines there's no customers that like there's
00:26:57.620not a single not a single person not a single customer not a single american has ever said
00:27:02.460the phrase, I love Spirit Airlines. No, it's if you have to use it, you tolerate it, you put up
00:27:08.440with it. But love, no. But more to the point, he clearly thought that by blocking the merger,
00:27:16.880he would save the airline. This is a judge with no background in economics or markets. He has no
00:27:21.560idea what he's doing. And there's no jury trial because the government was seeking an injunction.
00:27:26.580So the government only needs to convince one judge. And in this case, this single judge agrees
00:27:32.140with the Biden administration's bureaucrats who think that they can somehow compel Spirit Airlines
00:27:36.140to remain in business. Here's what the New York Times reported about the planned merger when the
00:27:41.480decision from the judge came down. This is from January 2024. Quote, lawyers for JetBlue argued
00:27:46.340in court last month that the merger would allow it to better compete with the four large national
00:27:50.480airlines, bringing prices down overall. The Biden Justice Department argued that a larger JetBlue
00:27:56.160would act just like its bigger competitors while taking away a low-cost option for travelers.
00:28:01.540Analysis presented at trial showed that when Spirit introduces a new route, fares, including those on JetBlue flights, come down.
00:28:08.400Spirit's share price tumbled 47 percent by Tuesday afternoon, following the news, while JetBlue's share price closed up 5 percent.
00:28:15.080Spirit's shares fell in part because the proposed merger would have been a lifeline to the company,
00:28:19.400which had been struggling with operational issues and had not turned a profit since before the pandemic.
00:28:24.360During the pandemic, many domestic airlines took on a mountain of debt
00:28:27.140because they were trying to replace older aircraft with much newer ones.
00:28:32.220So the judge and the Biden administration said they were saving the company,
00:28:37.140and immediately the shares dropped by 50%.
00:28:40.300This is why you should never, under any circumstance,
00:28:43.700trust the government when it decides to manipulate free markets.
00:30:28.320The big airlines have to compete with the low-cost carrier.
00:30:32.440If Spirit and JetBlue merged, then that downward pressure on price would be removed everywhere that Spirit flies.
00:30:42.720JetBlue admitted that it was planning to increase fares by 25% or more after they merged with Spirit on the routes that Spirit flies.
00:30:54.320Yes, we want Spirit to still be around so that they are another option and they keep prices down for everybody.
00:31:04.440And so the best way to do that is to make sure that Spirit goes out of business so that they don't exist at all.
00:31:10.220Better for them to go out of business than to merge with another airline, apparently.
00:31:14.900Now, it's true that in court filings, JetBlue admitted that they intended to reduce the number of seats on their planes if they merged with Spirit,
00:31:21.360which would naturally increase the cost of each ticket on some routes.
00:40:57.920Now, that video was posted in 2011. It went viral immediately and racked up millions of views and it helped create positive word of mouth that allowed Alamo Draft House to expand like a weed at a time when movie theaters have been collapsing.
00:41:12.420Because, of course, any normal person hears that voicemail and you think, yeah, that's exactly the kind of person I don't want. If this is a theater where that kind of person in the voicemail is not going to be, then that's where I want to be.
00:41:24.700It turns out that if you create an environment that isn't loud and obnoxious and annoying, people will actually pay money to see a movie on a very large screen.
00:41:35.760And it was a successful model for more than a decade.
00:41:39.580But earlier this year, Alamo Draft House decided to change their policy seemingly out of nowhere.
00:41:45.620Quote, Alamo Draft House, the dine-in theater chain that's popular among cinephiles, is trying to reduce distractions at the movies.
00:41:51.480So the Texas-based cinema company is introducing a new mobile ordering service that will replace the traditional mode of pen and paper at the hands of servers.
00:42:00.160Starting in February, Alamo Draft House locations will utilize a digital system that will let the guests browse the menu, order prior to and during the film, and pay directly from their phones.
00:42:09.900The custom-built dark screen system is designed to minimize interruptions that currently take place as guests are placing orders and paying their checks while the movie is playing.
00:42:18.860Despite the necessity of phone usage for any hungry audience members, Alamo Drafthouse maintains that its famous no-talking, no-texting policy will remain in place and enforceable by employees.
00:42:30.520Now, the reaction to this announcement was universally negative.
00:42:34.080They completely destroyed their brand virtually overnight, and that tells you how important these rules of decorum were.
00:42:40.000For example, The Hobbit, Elijah Wood, posted the following message on X in response to the changes.
00:42:45.380A move completely antithetical to the ethos of the Alamo and those who love the theatrical experience they provide.
00:42:52.080This is a profound and upsetting mistake.
00:42:55.120Meanwhile, a reporter for IndieWire, who used to be a fan of the Alamo Draft House, now describes their theater experience as absolute hell after watching a movie there recently.
00:43:04.020Based on my limited experience with this new system, pivoting to QR codes will only allow the Draft House to move faster and more efficiently into going out of business forever.
00:43:11.780We were instructed to use the QR system to police our fellow moviegoers, a dystopian premise made a million times worse by a truly noxious postscript about how Alamo appreciates the irony of using your phone to report people for using their phones.
00:43:26.140Surprise, surprise, people were on their phones the entire effing movie, to the extent that ratting out any one of them would have been a waste of time.
00:43:34.540Now imagine any other movie theater generating these kinds of reactions from their customers.
00:43:38.260every other movie theater is seen as a fungible, disgusting, empty, hollowed-out husk of a former
00:43:45.040era. But Alamo Draft House built an identity, and they did it by enforcing basic standards of
00:43:50.460decency. And there's no reason why a new airline, or even an existing airline, can't do exactly the
00:43:57.300same thing. Now, I'm not even talking about particularly high standards here. Just like
00:44:02.920basic things. Here's just a few ideas for starters. No phone conversations, obviously.
00:44:10.360I would start that in the terminal, like at the gate. You can't have loud phone conversations or
00:44:16.740certainly be conversations on your speaker phone at the gate. If you do that, you can't board the
00:44:22.840plane. No music whatsoever, if it's audible to those around you. At any point from when you get
00:44:29.380to the gate to when your plane lands and you're off the plane. No audible sounds of any kind coming
00:44:34.640from your phone at any point for any reason or you're banned for life. No morbidly obese people
00:44:41.080allowed unless they buy out the entire row. No carry-on luggage at all. No requesting a wheelchair
00:44:47.380unless your doctor personally calls the airline from the hospital and verifies that you're
00:44:51.380disabled. No passengers who smell like weed or anything else. No passengers who aren't wearing0.99
00:44:58.160pants, no pajamas, no sweatpants, no passengers who wear those creepy little face masks, the ones
00:45:04.800who still do that. All window shades have to remain open at all times. It's more of a personal
00:45:10.800preference, but I'm going to put it on my list of rules because this is my list and I can do what
00:45:15.040I want. And, you know, this might seem a little bit extreme, but how about a hundred dollar charge
00:45:19.660to use the bathroom, to give people an incentive to use the bathroom on the ground and to minimize
00:45:24.040the number of times people get up and force you to move.
00:48:17.200So, yes, Spirit Airlines may have generated near infinite content for the WorldStar community, but Spirit, through its failure and through its gate agents telling their colleagues to put their mouths on unmentionable things, it also may have paved the way for a better future.
00:48:34.980And for that, and that alone, we should be grateful.