The Matt Walsh Show - I Said Everything Sucks Now And These Viewer Comments Prove It

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00:00:28.920 All right, we're going to take a look at some comments today.

00:00:32.420 This is one thing we've been talking about on the show.

00:00:34.540 If you've been watching the show, you know this.

00:00:36.620 If you haven't been watching the show, then how dare you?

00:00:41.040 But we've been talking about the decline of everything.

00:00:45.560 The quality of everything has declined significantly over the past many years,

00:00:52.020 in particular over the last one or two decades.

00:00:54.840 And a lot of comments about that.

00:00:56.680 People from various industries have been leaving comments.

00:00:59.740 They've been writing emails, talking about their perspective on this

00:01:03.480 and what they've seen behind the scenes.

00:01:06.040 And we're going to go through a few of those today.

00:01:07.340 Okay.

00:01:08.320 I fled Minneapolis says,

00:01:09.920 what are the odds that this decline in quality will reverse itself within the next 20 years?

00:01:14.420 It's really depressing to think that the world peaked when I was 12 years old

00:01:17.200 and far too young to really enjoy it or understand it.

00:01:22.360 Yeah, I think the possibility that it reverses itself within the next 20 years is pretty low, unfortunately.

00:01:29.600 So you're kind of screwed.

00:01:30.940 Well, you're not entirely screwed.

00:01:31.880 Well, there's a couple of things.

00:01:32.640 Number one, you say reverse itself.

00:01:34.940 Well, that's never going to happen, right?

00:01:37.360 So the collapse in the quality of everything is not ever going to reverse itself.

00:01:45.040 It's not going to ever just magically get better, right?

00:01:48.280 When you say reverse itself, it sounds like something that will happen on its own.

00:01:51.680 That's not going to happen.

00:01:53.440 Can it be reversed?

00:01:55.380 Can we see in all of these various different industries a re-emphasis on quality?

00:02:02.480 Yes, that can happen.

00:02:03.600 That will hopefully eventually happen.

00:02:07.660 Now, the reason why I'm skeptical about the next 20 years is that these things happen slowly over time.

00:02:13.360 And it took us many decades to get to the point where we are now,

00:02:17.600 which means that I think logically it will probably take many decades to get out of it.

00:02:23.020 And part of that is going to be it's like it's on us, right?

00:02:26.320 This is people need to make decisions.

00:02:28.220 And that means that the companies that are in, whether we're talking about construction or home appliances or restaurants, right?

00:02:39.260 We could put the blame on the corporations or the companies, and they deserve a fair amount of it.

00:02:44.340 It also goes to consumers, too.

00:02:45.740 Like, we as consumers have to make different choices.

00:02:48.720 We have to stop rewarding.

00:02:50.520 We have to stop consuming slop.

00:02:53.240 We have to stop being so easily satisfied.

00:02:58.800 And so a lot of that's going to come to us.

00:03:00.680 Everybody complains about another area of decline.

00:03:04.300 Movies, films, TV shows, streaming services, right?

00:03:08.300 We've talked about this.

00:03:09.240 The streaming services are getting more and more expensive.

00:03:11.880 The quality of the service is going down.

00:03:14.620 They're adding ads to everything, even after you pay for the subscription.

00:03:17.560 And then the original content that they're churning out sucks.

00:03:21.920 And so we all complain about that.

00:03:23.760 But then what do we do?

00:03:25.460 Most people, they still go get the subscriptions.

00:03:27.920 Most people have, who knows?

00:03:30.220 Like, you lose track of how many subscriptions you have.

00:03:32.700 So you still sign up for this stuff.

00:03:34.340 You don't have to.

00:03:35.540 It's not like it's a need in our lives.

00:03:38.100 If you really feel like Netflix is putting out slop, you could just not pay for Netflix.

00:03:42.740 There's like a huge number of people, a huge number, probably millions of people,

00:03:46.660 who pay for that service and don't even like it and yet continue to pay for it.

00:03:53.240 So a lot of that's going to come down to the choices that we make.

00:03:56.080 All right.

00:03:56.260 Jason Rose says,

00:03:57.800 The state of gaming is trash.

00:04:00.360 Games peaked a few years ago.

00:04:01.660 Now all we get is rushed slop from lazy formulaic developers.

00:04:05.460 And in the rare event, a good game is made.

00:04:07.580 A game that reminds players and development teams that you don't have to cut corners

00:04:10.820 and make everything gay. 0.50

00:04:11.720 It gets pilloried by every other developer and gaming activist for the simple fact

00:04:15.840 that gamers got a small reminder of how things could be again.

00:04:21.380 I've heard a lot of this as we've talked about.

00:04:23.480 The quality decline, the shiftification, the end shiftification of everything.

00:04:28.860 I've heard this a lot from gamers saying that gaming, this has also happened with games.

00:04:33.900 I've talked about how I think movies and films peaked from like 2006 to 2008.

00:04:39.040 It was a very, almost a specific time you could point to.

00:04:43.440 Like that was the peak.

00:04:44.320 2006, 2008 was the peak.

00:04:46.800 And then the peak of the peak was 2007.

00:04:49.320 And what I've heard from people who play video games is that that was also the peak right then

00:04:54.140 around that time frame, the peak of video games.

00:04:57.520 Which is very interesting to me.

00:04:59.500 That's very interesting because video games are such a new art form.

00:05:03.420 Right?

00:05:03.580 It's not like films.

00:05:04.520 Films have been around for a hundred years.

00:05:05.800 Uh, but video games are so new, relatively speaking.

00:05:10.640 And so the fact that they've peaked, yet they're so new, is also an interesting fact.

00:05:15.620 And that is something that I would look into and probably talk more about.

00:05:18.660 But the last time that I tried to speak in depth about something that was happening in

00:05:24.060 the video game world, I got ripped to shreds for it.

00:05:27.480 And not even because people disagreed, but because they said they agreed, actually.

00:05:31.940 I was talking about wokeness in video games.

00:05:33.560 And, um, it was just based on the research I had done about it.

00:05:37.940 Not, not claiming I had, not claiming I had any personal experience with it or not claiming

00:05:42.240 I was a big gamer.

00:05:43.240 Everybody knows I'm not, but I'm capable of like reading articles.

00:05:46.280 And so I did and said, oh, this is, you know, here's the thing that's happening.

00:05:49.580 And I got ripped to shreds for it by people who agreed about the wokeness of video games.

00:05:53.680 But they said that I should not be talking about it.

00:05:56.420 They said, how dare you?

00:05:57.680 They said, get, get, get video games names out of your mouth.

00:06:00.740 Get, get their name out of your mouth.

00:06:03.360 And that's what they said to me.

00:06:04.480 So, and then I always have to think, well, do I, okay, so if I talk about it, this is

00:06:09.060 going to be the reaction.

00:06:09.760 I talk about a lot of things where that's the reaction.

00:06:11.500 It's fine.

00:06:12.580 Do I care enough to deal with that headache when it comes to video games?

00:06:16.900 Uh, no.

00:06:17.900 So I'll let other people discuss the decline in video games.

00:06:23.080 Although it would be just, it would be like me to become a gamer now out of spite.

00:06:27.360 I did think about that too.

00:06:28.380 When this dumb controversy happened several months ago and everyone was mad at me just

00:06:32.200 for talking about video games, one of the dumbest controversies I've ever been, I've

00:06:36.200 been involved in a lot of them.

00:06:37.220 That might be the dumbest of all time.

00:06:39.960 And I did think about, you know what?

00:06:41.440 Just out of spite now, I'm going to start, I'm going to become a big gamer.

00:06:45.940 I'm going to start playing video games nine hours a day, just out of spite.

00:06:50.900 But I didn't.

00:06:51.720 So the cannibal says on the topics of food quality, the topic of food quality, I'm a

00:06:56.080 small farmer who operates a lot of my business at farmer's markets.

00:06:58.940 I've noticed some vegetable farmers will show up with, with produce that's out of season

00:07:04.380 or can't be grown in our region.

00:07:06.140 Yet the implication of being in a farmer's market is to trick consumers that it's local

00:07:10.820 simply by being there.

00:07:12.040 Even some Amish businesses will do this.

00:07:14.940 So the certification has even hit the Amish.

00:07:18.340 That's how you know it's bad when it's even hit the Amish. 0.99

00:07:20.700 And I've noticed this too.

00:07:21.740 You know, I enjoy a farmer's market on occasion, as any white person does.

00:07:27.920 And I've noticed this a little bit also, that you see these, now farmer's market has

00:07:33.680 become its own kind of like brand.

00:07:35.500 And so you go there and things are marked up and you find a lot of great stuff, but

00:07:39.380 you also find, as you say, you find things that this is not fresh.

00:07:42.380 Um, this is not local, but it's just has the farmer's market brand.

00:07:46.700 It's the same thing that's happened with organic.

00:07:48.480 You know, organic doesn't mean anything.

00:07:49.880 Like it does not mean anything anymore.

00:07:51.320 It's just branding.

00:07:52.760 And it's an excuse to, uh, mark up the price, even if the quality is not any better.

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00:09:23.900 I'll take one more.

00:09:25.280 Says, decided to go to an indoor mall to do Christmas shopping for the first time in several

00:09:29.740 years.

00:09:30.320 Thought I'd get out and not purchase everything in line this year.

00:09:33.740 Online, I guess is what you mean.

00:09:34.800 Not purchase everything online this year.

00:09:36.480 Went into a footlocker.

00:09:37.540 I was the only customer.

00:09:39.460 Selected a shoe from display shelf and was approached by a young female employee who asked if I needed

00:09:44.700 anything.

00:09:45.480 Asked if she could see if they had a shoe in a certain size.

00:09:50.460 She looked at me befuddled and suggested I download the store app and I could check myself.

00:09:55.120 Explained not something I wanted to do and was she unable to check for me.

00:09:59.900 She said that she could but looked irritated.

00:10:02.360 I walked with her across the store and she checked with another employee who confirmed

00:10:05.780 he got the shoes from the back.

00:10:07.540 She then directed me to go put the shoe back on the rack.

00:10:10.200 Not a big deal, but I think I would have taken that responsibility from the customer.

00:10:13.420 Anyway, pretty odd experience.

00:10:15.540 Definitely a customer service decline.

00:10:17.240 Seemed like it was a standard procedure at that store.

00:10:19.520 Shoes weren't cheap either.

00:10:21.100 Entire mall was pretty empty.

00:10:22.960 Lots of store closed.

00:10:24.480 Pretty sad.

00:10:25.160 Yeah.

00:10:25.300 Well, when you talk about the client customer service is the right there at the tip of the iceberg and it's gotten so bad.

00:10:32.340 There's no question about it.

00:10:34.140 This thing of going to a store and they tell you to check for something online.

00:10:37.660 I hate that happens all the time now.

00:10:40.580 Very little of this started with COVID and the COVID lockdowns.

00:10:43.760 But as we know, the COVID lockdowns made a lot of it worse.

00:10:46.400 This is one thing that did seem to start there where I can remember.

00:10:50.700 I remember going into a Chipotle at like the height of the lockdowns.

00:10:56.260 And I guess this happened a lot.

00:10:57.940 I mean, depending on where you live, maybe this was standard operating procedure.

00:11:00.800 But I hadn't run into it until this moment.

00:11:04.500 I walked into a Chipotle to order food.

00:11:08.960 And they were standing right there on the other side of the counter.

00:11:12.560 And I said, yeah, can I order the burrito bowl?

00:11:14.820 And they said, oh, you got to order it online.

00:11:16.560 You got to get the app and order it online.

00:11:18.300 And I said, I'm standing right.

00:11:20.000 Like the food is right there and you are right there and I'm right here and I'm speaking to you.

00:11:26.780 Can I just audibly tell you what I want from the, can you just do that?

00:11:31.180 And they said, no, you got to put it on in the app.

00:11:33.780 So you want me to plug it into the app so that you can then look at what I plugged in and then make what I.

00:11:39.500 And so that was the thing that started with COVID lockdowns.

00:11:42.200 It's not that bad anymore, but there's vestiges of that that have remained.

00:11:45.540 And it will probably remain forever where they want you to, even things they could do, they say they want you to do it online.

00:11:51.880 And the thing with customer service is that, so if someone's going to give you good service, right?

00:11:56.480 If you're going to go to a place and you're going to get good service.

00:11:58.500 There's like two things that would motivate someone to deliver good service.

00:12:04.560 And one is that they take a real pride in their job.

00:12:09.860 They're really proud of it.

00:12:11.840 So they take pride in their craft, right?

00:12:14.480 And then the other is that they have, they're incentivized.

00:12:19.540 That they have, they have a real incentive to deliver good service.

00:12:23.560 So if you have either of those things, if you're dealing with someone who's incentivized to give good service, then you'll probably get decent service.

00:12:29.220 Even if they're not directly financially incentivized, if they just take pride in what they do, then you'll get good service.

00:12:35.960 If both of those things are in play, they're taking pride in it, they're also incentivized, then you'll get great service.

00:12:41.640 Well, the problem is you walk in these places now and neither of those are in play.

00:12:44.900 You're dealing with people, they take no pride in what they're doing at all.

00:12:47.780 And, uh, which you can kind of understand if you go into a Walmart and you're, it's like a minimum wage employee and they work a cash register, they're stocking shelves.

00:12:57.900 I mean, you should take pride in anything you do.

00:12:59.980 That's how I was raised.

00:13:00.860 Like whatever you're doing, no matter what you're doing, right?

00:13:03.420 If you're like my parents would tell me, you got to go vacuum the rug.

00:13:06.680 You should take pride.

00:13:07.640 You should take pride in doing it.

00:13:08.860 Well, even if you don't care about it, it's your responsibility and you should just, in general, it's a matter of character.

00:13:16.080 It's a matter of forming good habits and being, uh, becoming a successful person is taking pride in everything you do.

00:13:21.980 So you should take pride in everything you do, but it can be hard when it's something mundane and you're not being paid well.

00:13:27.660 And you're in one of these big box stores and you're under fluorescent lights all day.

00:13:31.480 And you're dealing with these dead-eyed customers who are there and don't care about you and you don't care about them.

00:13:36.340 It's like, it's hard to take pride in that, although you still should.

00:13:39.200 So that's not in play.

00:13:40.240 Then also there's really no incentive.

00:13:41.420 Like you're dealing with, with, with these customer service representatives who, if they deliver good service to you,

00:13:45.920 it's, it's not, they're not going to get any benefit from that.

00:13:48.860 And if they deliver bad service to you, it's not going to hurt them.

00:13:51.200 They're not going to get fired for just like your standard service.

00:13:55.320 And even if they give great service, they're not going to be rewarded for it at the moment.

00:13:59.860 There is an incentive, but it's a little bit, it's a longer term.

00:14:03.060 If you're really good customer service, you're delivering great service.

00:14:05.860 Then you could kind of climb up the ladder.

00:14:07.260 Maybe you get promoted.

00:14:08.360 That can still happen.

00:14:09.140 But there's no in the moment incentive for it.

00:14:12.080 And so with those two factors out of the way, it means that, yeah, you're dealing with people not incentivized to give good service,

00:14:18.380 not taking any pride in the work.

00:14:19.920 And then you end up with exactly what you're talking about at Foot Locker or anywhere else.

00:14:23.600 These customer service representatives who, who actively hate you just for being there.

00:14:29.020 Worst case scenario is going into a place, one of these big box stores, or this is not a big, you know, you're talking about Foot Locker,

00:14:33.620 but one of these retail places, and actually needing some kind of help.

00:14:37.620 That's when you know you're screwed.

00:14:39.060 I went, I think I said this on the show last year, I went to Walmart around, like around the same time.

00:14:44.940 And I was getting, oh, it was a, it was an electric scooter for my kids for Christmas.

00:14:52.000 And so you had to go back to that section of the store.

00:14:54.840 And then everything, as is so often the case these days, especially this, these kind of high dollar items,

00:15:00.560 they're locked behind a glass.

00:15:03.440 And I just knew, I knew this was going to be a thing.

00:15:06.180 So like now I got to go back into this section of the store where it's not,

00:15:10.460 they don't have a specific employee for this section probably.

00:15:13.640 And I'm going to get, I have to find someone to open the glass.

00:15:16.020 This is going to, this is going to be a thing now because I need a little bit of help.

00:15:19.560 I'm going to need to find someone in the store who is motivated to help me.

00:15:24.000 And it's going to be a problem.

00:15:25.140 And I know it.

00:15:25.880 And sure enough, it took an, it took almost an hour to find someone who would just open the glass

00:15:32.020 so that I could buy the thing.

00:15:34.160 And that's the way it goes now.

00:15:35.860 RedNicky9 says, bakery frosting and vacuum cleaners.

00:15:38.520 I'm a caregiver now, and I've worked for people in their 80s who still have their old metal Kirby

00:15:43.080 vacuum cleaners, which still work.

00:15:44.880 The wheels are a little rusty, a little harder to push, but they can be greased up or something

00:15:49.020 with some WD-40.

00:15:50.220 They're repairable, unlike the vacuum cleaners I buy nowadays, where if you even own a dog

00:15:55.480 and a cat and vacuum up the tiniest bit of fur or tiny little bits of cat litter, vacuum

00:16:00.200 cleaner breaks and everybody, and you've got to buy a new one every year or two.

00:16:06.280 As for bakery frosting, I was a cake directorator 20 years ago at Safeway and at Fred Myers.

00:16:11.640 We made our own buttercream icing, which was delicious.

00:16:13.920 Then about 10 years later, all the icing gets shipped in plastic buckets.

00:16:17.040 And I'm not exaggerating when I say that frosting smells like plastic sugar and grosses you out

00:16:22.140 every time you have to open one of those buckets.

00:16:25.020 We've had tons of customer complaints about the quality of the frosting when I worked there.

00:16:29.940 The last good bakery I worked at where things were homemade was in a small town in Idaho

00:16:33.860 where the baker still actually baked the cakes, something that was not happening at

00:16:37.220 Safeway or Fred Meyer, and they still made their own frosting.

00:16:40.540 The case tasted so good that even in that tiny town, one-tenth of the size of the town

00:16:45.360 where I worked in Safeway bakeries, the cakes would sell just as fast.

00:16:49.180 I'm wondering if a lot of people at home are just going back to baking their own cakes.

00:16:53.400 All you need is to look at the picture of the cakes they sell at the big grocery chain stores,

00:16:57.500 watch some YouTube videos, and practice with icing to make the flowers and decorations with real icing.

00:17:03.440 Yeah, this is why it's interesting to read these comments because there's all these little things.

00:17:06.940 When you talk about the decline in quality, there's all these little things that you don't...

00:17:09.360 This has impacted us in big ways that we all notice, but it's also these little things that really add up

00:17:17.360 and that you don't think about.

00:17:20.500 Icing on cakes.

00:17:21.660 Most people, you don't think about that when you think about the shittification of everything. 0.94

00:17:24.840 But now that you mention it, that's true.

00:17:26.820 This is one of the reasons why I'm not...

00:17:29.860 I grew up...

00:17:31.420 I was kind of spoiled.

00:17:32.120 But I grew up in a home where we had home-cooked meals every night.

00:17:37.380 And, well, six nights a week, we did pizza Fridays we were really excited about always.

00:17:42.740 And we could order from any...

00:17:43.880 It was like five pizza places around.

00:17:45.100 They were all good.

00:17:45.740 Not the case anymore.

00:17:47.480 But I only ever had homemade cakes, like around birthday.

00:17:50.620 My mom would make a cake, and she'd make the icing homemade too.

00:17:54.340 And that's why I can't eat...

00:17:56.520 Like, I can't eat a store-bought cake anymore because...

00:18:00.260 And the icing is just not...

00:18:01.620 It's no good.

00:18:03.380 Also in this industry too, grocery goat.

00:18:07.780 I just bought a new construction house in North Carolina, put up this year.

00:18:12.320 Home inspection revealed three broken trusses and one broken rafter in the attic.

00:18:17.480 The outside electric meter was never weather-sealed.

00:18:21.140 The anchor bolts securing the house to the foundation slab were installed incorrectly, among other things.

00:18:25.560 The cheapest vinyl siding imaginable.

00:18:28.080 They'll get me started on modern cars or the medical industry.

00:18:31.500 Yeah, there's...

00:18:32.200 This is just a representative one little sample.

00:18:35.080 There's a million comments like this in emails from people talking about...

00:18:38.160 I mean, in construction in particular, this is a major problem.

00:18:43.400 That the houses are shoddily built with cheap material.

00:18:47.080 And that's one of the reasons why, you know, we've moved around a lot.

00:18:50.380 So we've purchased many different homes.

00:18:53.180 Not to own all at the same time, but we own one house at a time.

00:18:56.200 We just have to move a lot.

00:18:58.060 And wherever we can, we look for older homes.

00:19:02.520 We look for the older homes.

00:19:03.540 And there are problems that come with that.

00:19:05.580 A lot of people avoid older homes because, you know, it needs more maintenance.

00:19:10.060 You're probably going to need to do some renovations.

00:19:12.040 There's, you know, the plumbing might be old and all these different things.

00:19:15.760 The electric might need some work.

00:19:18.560 But the older homes, one thing you get, number one, is character.

00:19:22.560 You get the real craftsmanship that went into it.

00:19:25.560 And so there are all of these...

00:19:26.760 When you go into an older home, a home that was built 100 years ago or farther back than that,

00:19:32.940 there are all these little details that just, like, don't exist in modern homes at all.

00:19:36.760 Things you don't even think about.

00:19:37.740 Again, things you don't even think about.

00:19:39.200 But you walk in and it's beautiful in all these little intricate ways.

00:19:43.760 Time being put into, care being put into every little detail of the house

00:19:47.180 because they wanted to make it not just functional but also beautiful

00:19:51.240 because they knew that someone's going to be living here.

00:19:53.680 And so this stuff really matters.

00:19:56.380 So there's the craftsmanship that goes into it.

00:19:59.520 But also it's durable.

00:20:00.820 I mean, these were houses that are made with, you know, brick and wood.

00:20:03.900 They were made with... 1.00

00:20:04.840 They're made to last.

00:20:05.900 They're made to...

00:20:06.280 That's why it's 100 years later and people still living in it.

00:20:09.200 And it's...

00:20:09.900 I like to live in a house that has that kind of history behind it.

00:20:13.120 And then I know that 100 years from now,

00:20:16.960 we will just...

00:20:18.080 We will be part of the history of this house that someone else will live in.

00:20:21.220 And I think that's a great thing.

00:20:22.980 So, yeah, houses suck also.

00:20:26.800 Wow, that was really depressing.

00:20:28.560 So I'm glad that we could read all those comments.

00:20:30.440 But we could have gone on.

00:20:31.880 We could go on for another hour.

00:20:33.240 I think we'll just leave it there.

00:20:35.620 And you're welcome.

00:20:39.200 We'll be right back.

The Matt Walsh Show - December 30, 2025

I Said Everything Sucks Now And These Viewer Comments Prove It

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