Papa John s founder, John John Schnatter, tells his story of how he built one of the most successful pizza chains in the history of pizza, and how he did it by working a 9-5 job, washing dishes, and working on the side working his way through the ranks of the restaurant industry. He also talks about the early days of Papa John's, how he got started in the pizza business, and what it takes to build a successful pizza company from the ground up, and the lessons he learned about business and entrepreneurship from growing up in a small town in Ohio. He also explains how he went from washing dishes to running a pizza empire, and why you should never apologize for standing up and speaking for the truth. We should not be apologetic to stand up and speak the truth, and let's talk about it. Let's talk truth. -Vivek Ramaswamy, running for president. In this episode, we're joined by presidential candidate, Vaynerchandran, to talk about his campaign and what we can learn from what happened back in 2018 and how we can all learn from it. We're in Columbus, Ohio, and we're here to have an open and honest conversation about what's going on in 2019 and what s going to happen in 2020 and what's to come in 2020. Thank you for listening and supporting the podcast, John. John. You're the greatest pizza guy in the world. John. I hope you enjoy this episode and tweet me what you think of it! Tweet me if you like it with any feedback you have a question or suggestion you'd like us to John. or would like to hear John's story? Timestamps: or a story you d like to be featured in the next episode? or your thoughts on the podcast? I'll be listening to John's Story? Tweet Me! or share it on Insta: or tweet me! and/or a screenshot of this episode in a podcast you're listening to this episode. and I'll get a shoutout! -John's Story: John s Story: . - John s story: -The American Dream Story -John s Story - - The American Dream - John's Journey - The Pizza King - The Great Pizza Chain - The Real Story - The Papa John s Pizza - The Good Life Story
Transcript
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00:00:00.000The good news is they've spent over $30 million investigating me.
00:00:29.000I'm joined by a guy I've actually looked up to for a long time.
00:00:33.000I've been seeing you on TV for a lot longer than you've been seeing me on TV. Papa John, the founder of Papa John's, probably the best pizza chain on the planet, who I've enjoyed getting to know from afar.
00:00:47.000I've been looking forward to this today for a long time, and we're here to have an open and honest conversation.
00:01:17.000I want you to tell your story so other people know about it.
00:01:20.000How did you grow up and what got you to start what is probably the most successful pizza chain of our lifetime?
00:01:27.000I'd say our number one key to success was we just had a great team.
00:01:32.000We were really good at getting the right people on the bus and getting them in the right seat and getting them rolling all in the same direction.
00:01:42.000And we understood the concept of momentum.
00:01:44.000Once you have momentum, you want to hold on to it for dear life.
00:01:47.000We had two fundamental principles early on.
00:01:50.000Make a great product, superior, authentic Papa John pizza, and take care of your people.
00:01:56.000Last year I was there in 16 or 17, I think our bonus to our employees was $34 million.
00:03:53.000But you paid attention to those economics early on.
00:03:58.000You sort of smelled that opportunity, actually.
00:04:00.000I just thought, how can you make money on 40 cents growth problems?
00:04:03.000Makes good sense to me, yeah, to ask that question.
00:04:05.000So you had a knack early on, I got you.
00:04:08.000Yeah, analytically, I was pretty skillful.
00:04:12.000But with that being said, let's fast forward to Mick's Lounge, where we're $64,000 in bankruptcy, and we do a lunch special, Mick Burger and a Beer for a Dollar.
00:05:08.000Well, we were bankrupt in the bar in 83, Labor Day weekend of 83, and then we started the broom closet April 11th of 84, and then built the first Papa John's April 11th of 85, one year to the day.
00:06:14.000So Pizza Hut was probably the big competitor at the time when you took the scene, when you started to expand, or what was the market like?
00:06:20.000Well, Domino's, Pizza Hut, and Little Caesars all started about in the mid-60s.
00:06:25.000So they were all, you know, 4,000, 5,000, 6,000 stores.
00:06:29.000So nobody thought a fourth player could come in a category because, you know, if you take Colitz, Coke, or Pepsi, you know, if you take beers, unless you flank it with an international beer, You know, there's two brands.
00:06:44.000So it was Domino's and Little Caesars at the time.
00:08:31.000And I want him to get my mind on how I build it because I want him to be proud 10, 20, 30 years down the road that When I did something, it lasted.
00:08:40.000And so the mindset was always longevity.
00:08:44.000And I think that's where public companies get in trouble is they're chasing those quarterly earnings because they're chasing that stock price because they have options.
00:09:09.000GE is not bunk, but it's a hollowed-out husk of what it was because of the same mentality.
00:09:15.000If you have a normal company, a normal corporation with a normal board that's just doing business as normal, you're set up for failure long-term.
00:09:30.000I know what I think and I agree with you, but people are going to think on the consensus.
00:09:34.000People are going to just, you know, do what's right for them in the short run.
00:09:37.000The concept is, okay, if the average person is $35,000 in debt on credit cards and the average person is $40,000 behind on student debt, and we can talk about diet, we can talk about weight, You don't want to be normal.
00:09:53.000So a normal corporate board that has so-called professional board members, which usually are lifetimers, that are just normal corporate governance, if you really track it, it's a loser.
00:11:58.000CDC, I mean, people are going to be dying from the side effects of COVID because they weren't open and honest about the side effects and the potency of the drug.
00:12:10.000So, you know, when the left gets a hold of things, and so we built Papa John's on conservative principles and stayed basically out of politics.
00:12:17.000We did a couple fundraisers and this, that, and the other.
00:12:33.000A regular American, and I'm talking about the Democrat elite here, most Americans that are Democrat, they're like you and I. They want the best for their family.
00:16:40.000You have an itch, you follow it, is my view.
00:16:41.000You have passion, you follow your passion.
00:16:43.000And I'm sure it will strike for you, too.
00:16:45.000So anyway, you thought you were graduating from Papa John's pizza chain many times, and then you come back and you had to save the thing and bring it back.
00:16:55.000So you took it from $6 a share to, what did you say?
00:17:33.000So this is one of the things I'm very focused on as president.
00:17:38.000But I think if somebody's able to crack the code of how to actually do this now, boy, is the payout going to be big.
00:17:45.000Because we have more, as you well know, we have way more jobs than we have people.
00:17:50.000So actually, this gets to the heart of...
00:17:53.000I'm not doing this right now, but it's an opportunity that I see hiding in plain sight, right?
00:17:58.000Imagine if you were able to create a workplace that defected from the orthodoxies that leave other people uninspired to say that this is a worthy mission, this is why we're here.
00:18:09.000And even if you're able to fill the open roles a little bit more than your competitors, that's the rate limiter to success right now.
00:18:17.000I don't know if you can go back to Papa John's and actually bring that same mentality back.
00:18:22.000I would imagine that's a big competitive advantage.
00:18:24.000Well, you know what you got to do is you got to find somebody.
00:18:26.000Even on the darkest night, there's always one star out there that you can see.
00:18:29.000So there's a Chick-fil-A or a Texas Roadhouse.
00:18:32.000I was down in Nashville at the Gaylord, and it was unbelievable the job that the hotel did.
00:18:38.000So there are a few people out there that have got this figured out.
00:18:40.000But yeah, I think you have a competitive advantage.
00:18:43.000If you can motivate the workforce, if you can get them to show up and then show up on time.
00:18:49.000But that's, I mean, the payoff would be huge.
00:18:55.000And, you know, when I was reading your book on the woke and how some of the employees were giving you pushback on BLM and Antigua, I found that fascinating.
00:19:05.000And I also found fascinating that you...
00:19:08.000You like taking that part of that corporate bailout as far as the liability, limit the liability.
00:19:14.000And if you're going to play the woke game, then you're going to have...
00:21:28.000And so we only had 600, 650 stores because that's all we could manage.
00:21:32.000But to be a manager at a Papa John's, you've got to have interpersonal skills with people, P&L responsibility, motivation, hard work, the fundamentals of making the pizza.
00:21:46.000I mean, Even for you and I, now you would excel at this and you would grasp it quick, but it's not like for somebody that's the faint of heart.
00:21:56.000And so my focus has always been not on 5,000 stores, but one store 5,000 times.
00:22:31.000I liked our nice steady growth and they were always looking for flavor of the month or something knee-jerk or you know is there something new on the I mean all these side things that had really nothing to do with the business and that's the one thing I found so insightful about your book is let's just make widgets.
00:22:52.000Just provide entertainment and experience if you're Disney.
00:22:54.000Stay as far away from all this other stuff Because it's the distraction from doing what you really need to be doing, which is the customer experience.
00:23:03.000We call it demonstrable value, which is what the consumer perceives through its five senses.
00:23:08.000And if you got that piece right, demonstrable value, sooner or later you'll have perceived value.
00:23:13.000I mean, Chick-fil-A had demonstrable value way before they had perceived value.
00:23:17.000And then once you get high DV, demonstrable value, high PV, then you can raise the price.
00:23:28.000I kind of want to go back because this is just interesting to me on a lot of levels.
00:23:33.000I mean, I've been in corporate America.
00:23:35.000I understand how companies, you know, the company I founded is a, you know, it's a multi-billion dollar, nine billion dollar public company now.
00:24:23.000And it's such an interesting word to use because it does seem about right.
00:24:27.000People sit around but aren't particularly...
00:24:31.000they expect to show up at four meetings a year, clip a little paycheck, put it out, you know, join the local country club and talk about which boards they're on.
00:24:38.000There's something about public company board culture that it can be done really well, but the normal way that it's done certainly irritates the heck out of me.
00:24:48.000But I don't know what your experience was.
00:24:50.000So I kind of want to hear it in a little bit more detail, if you don't mind.
00:24:53.000Well, as much as we tried to educate the board on the business, They just didn't understand it.
00:25:02.000They had no concept of what it's like to work a 14-hour...
00:25:05.000So you're the CEO, though, and you own controlling shares of the company.
00:25:08.000So we being controlling the board means...
00:25:11.000You're the CEO, you're the controlling owner, but you've got all these other managerial nonsense hanging around, and then you're wasting your time.
00:25:19.000Instead of focusing on making one store 5,000 times, you can make it one store 6,000 times.
00:25:34.000Page by page, brick by brick on how you fix it, and how you keep it fixed, and how you, you know, as they say, don't let the cow get back in the ditch.
00:25:44.000And, but, you know, you have, if you're a public company, you have to have a professional board.
00:26:11.000I knew in 16 and 17 when I was getting ready to change management and change that board, I knew I could feel something was going to happen.
00:26:20.000And I remember driving around at UofL and I heard something on the radio.
00:26:23.000I'm like, well, that's not what I, you know, that's not really what happened.
00:26:46.000Now, let's refresh, if you don't mind.
00:26:49.000Okay, I thought doing the deal with Mitt Romney, some of the things we did politically.
00:26:56.000I was involved with Charles Koch and AFP. I thought it was the DNC. I thought that was where, in the liberal media, I thought we're all, I mean, we'd give $18 million to Purdue for a business school, and they'd write a negative article in my hometown.
00:27:12.000I said, my gosh, I just gave them $18 million to talk about it.
00:27:30.000And that's the thing we'll talk about Trump later is that the institutional knowledge that guy has by having to go through, because he went into the office and played nice.
00:27:38.000He let Hillary off and he didn't, you know, he's not going to, you know, he's got institutional knowledge.
00:28:57.000To say, hey, let's get this ad agency.
00:28:59.000Not to think about great ads for how we can ramp up our market share on pizza, which might be an interesting thing for an ad agency to think about.
00:29:51.000No, that was November 1st of 17. November 1st of 17. And just so people refresh, because I know it's impressed in your brain, but people's memories are so short, including mine...
00:30:02.000So that's what happened is you made a comment when the players are kneeling during the national anthem.
00:31:13.000And the fact that Papa John's didn't correct the record, which, by the way, if I had the PR team then that I have today, this would never happen.
00:31:56.000It's the job of these firms if they have one.
00:31:58.000But then they have a conversation with you.
00:32:01.000It's unbeknownst to you that they're taping when you're Papa John and Papa John's is hired them and you're chairman of the board as an outside firm.
00:34:33.000The thing he was saying is, in our content filters, make sure that they don't say the N-word.
00:34:39.000And for him saying it in the context that they shouldn't say it in their content, he was canned.
00:34:46.000And then I'm on The Breakfast Club, by the way.
00:34:49.000I don't know if you saw that podcast I did.
00:34:52.000You know, there's hosts, they happen to be black, they're kind of grilling me.
00:34:57.000He's just using the N-word right with me on set, which is interesting, just this dichotomy we've created where it's sort of awkward, actually.
00:35:05.000You're not using it in a derogatory way, you're talking about somebody else who was using it in a derogatory way, yet that got you in trouble.
00:36:28.000Now, if you just told me, John, by the way, um, A board of directors of Papa John's is going to hire a CEO who's going to hire an agency who's going to paint the face of the brand a racist.
00:37:01.000You know, it's interesting, actually, the element of this story that I find fascinating, I think, is that there's a temptation to say that it was just the culture in this country, which was totally going nuts and haywire.
00:37:14.000And, you know, I think this is one of the effects was Trump's 2016 election, which caused about one third of people in this country to suffer from psychiatric illness.
00:37:23.000They start believing things they never otherwise would have believed.
00:37:27.000And there's a cultural change going on in the country.
00:37:29.000The left has become vitriolic with respect to its ability to want to put somebody's head in the spike.
00:37:36.000But it's tempting to pin the story on that and just say you were a victim of it.
00:37:40.000What I find more interesting is it actually is just a classic story of corporate boardroom drama where some people felt threatened.
00:37:48.000They want to threaten back to you, and then they're just using that crazy culture as a tool of woke smoke to actually just accomplish a corporate coup that left them in charge.
00:37:59.000That's actually what I found most fascinating about this.
00:38:02.000Well, the most powerful emotion is love.
00:38:05.000You know, if you look at Buddha or Christ and all the great, I mean, the parabola effect they have on energy versus hatred.
00:38:14.000And the worst emotion is jealous and envy.
00:38:32.000I can see the jealousy thing sitting in.
00:38:35.000So, you know, I think that's a lesson learned that, you know, if I always felt like if you did the right thing and you operated with integrity and you ran a clean shop, you were safe.
00:38:48.000This has made my awareness go up a lot.
00:38:51.000You know, what's the saying that, you know, the Buddha master, if a guy steps up behind him and knocks him over the head with the ball bat, does he get back up and hit the guy?
00:39:00.000And the answer is, the right Buddha has awareness to know the guy's coming behind him before he comes.
00:39:48.000I should have let the CMO go in September of 2017. I should have let Richie go, the CEO, January of 2018. And Shapiro and Libby currently should have been March of 2018. And we would have started with a clean slate.
00:40:05.000If I didn't want this to happen, that's what I would have done differently.
00:40:08.000I would have moved quicker because I tried to follow the process of being good corporate governance and doing things by the book.
00:40:14.000And that just gave them time to undermine and to make things up and sabotage me with a fake story of being a racist.
00:41:36.000Not one board member, when this went down, called and said, hey, by the way, man, we're sorry this is happening, but we're just trying to do our job.
00:41:46.000Not one board member has called me since then.
00:41:48.000Can you imagine 34 years of your life's work and you hire this board?
00:41:54.000Wouldn't you think they'd have the decency to say, hey, can we have a cup of coffee?
00:41:58.000Either you've got to go, John, or we've got to go.
00:42:00.000But not one person has called and said, we're just really sorry you and your family and your loved ones have had to go through this.
00:42:05.000Because it was hell there for the first year until I could get on top of it.
00:43:04.000Not one person has come forward and said, oh, by the way, I heard him do this, or I heard him say this.
00:43:08.000When you're down and you're in the town square and they're throwing tomatoes, you figure 120,000 employees, you've got to figure one person is going to come forward and say, oh, yeah, he said this.
00:44:53.000I think that part of the problem is...
00:44:55.000Yeah, there was a stage for us to see the challenges that people like you and I both have gone through, not only as CEOs, but challenges that people face in our culture every day.
00:45:04.000But at some point, we're going to have to start running to something, right, to our own vision.
00:45:12.000And so much of the left, not most of the Democratic, not most Democrats living their lives in the United States of America, but what we're thinking about as the people who control the keys to the institutional left, They're foisting this ideology of race, gender, sexuality, and climate.
00:45:31.000I think we need to talk more about the value of the individual.
00:45:34.000Hard work, success, self-determination, family, nation, God.
00:45:41.000Individual, family, nation, God beats race, gender, sexuality, and climate any day of the week, but...
00:45:46.000I think in our movement, in the conservative movement, we've been too shy in talking about actual values of our own that we stand for.
00:45:55.000So I think that's what we missed in the 2022 election, the mid-cycle election, is it was all about pointing out the failures of Biden, which are obvious.
00:46:03.000Anybody can stare that in the face and see it.
00:46:07.000But people need to satisfy our hunger for purpose and meaning and direction and identity to say, no, no, no.
00:46:14.000This is what we stand for and we will not apologize for it.
00:46:37.000Whether you like it or not, when you play games and you hide things, sooner or later, the system seems to kind of hold things together.
00:46:48.000When you have your principles and values, mutual respect, integrity, collaborative alliances, win-wins, faith, family, when you have principles in place, when things go awry, you have something to lean back on.
00:47:00.000I never really looked at myself as Papa John.
00:47:06.000He's really like Kid Rock, he's Bobby.
00:47:07.000And so when this all went down, he didn't go, no longer Papa John.
00:47:11.000That didn't even faze me because, you know, I'll tell you what, one thing I did do with principal, I went right back to my mom because my mom didn't like this.
00:47:32.000I said, just for right now, you need to stay the hell away from me until I get this figured out how in the hell they did this, because I didn't at the time know what happened.
00:47:40.000But to go back and lean back on principles gives you so much strength to endure and versity that if you don't have your principles and values, sooner or later, when you go awry, you're going to be lost.
00:49:14.000But the one thing you have to have is positive people around you.
00:49:17.000I do not do well with negative people.
00:49:21.000And unfortunately, these kids kind of ridicule each other and they pick on each other.
00:49:24.000And you want people around you that are going to build you up and make you feel better.
00:49:28.000So I think associate with the right people that have the right habits, that have the right values, and then just hope to God you can get a good coach and lead you the way.
00:49:37.000But I think a lot of the negativity is we don't have a lot of role models to look up to.
00:49:41.000And I think the negativity with social media and the constant badgering at each other and running each other down when you're young.
00:49:50.000I mean, when people say things about you and I, we don't like it, but it's not going to keep us off our mission.
00:49:54.000When you're 14 or 15 or 16 years old, you're malleable and you're going to be more prone to get down on yourself when other people are making fun of you, I think.
00:50:03.000Yeah, I mean, it's interesting you say that.
00:50:09.000You see this mentality now ingrained into the minds of younger kids to not only see yourself as a victim of just being bullied by the bigger kid in the class, but if you're a certain race or a gender or sexual orientation, you're oppressed.
00:50:26.000And I think that we got to get past this mentality where, you know, something bad happened to you, doesn't upset and ruin your whole, doesn't mess up your whole day.
00:50:37.000It's like you stubbed your toe, right?
00:50:40.000Okay, that doesn't mean that that person is in the right, but it bothers you about as much as you stub your toe walking around the kitchen.
00:50:48.000And I think that that's something that we would do well to bring back.
00:50:51.000The president's not going to do it on his own, right?
00:51:09.000It's a loss of self-confidence itself.
00:51:12.000And if we can muster and build back some of that self-confidence, especially among young people, that's part of how you grow an economy.
00:51:19.000You have more people like you who are willing, confident enough to take the risks that you did to start a new business, to create things in the world that did not exist.
00:51:28.000That's probably the single most important ingredient to reviving this country.
00:51:31.000Well, you can't have mutual respect if you don't have self respect.
00:51:47.000I mean, you can think positive, but if you feel negative and you act negative, I mean, you know, and so I think it all starts with the individual.
00:51:56.000And that was the beautiful thing about what the framers did, is they understood common sense and they understood human nature, both good and bad.
00:53:27.000I mean, every time I get myself, even sword in the gray, even if it's accidentally sword in the gray, I get...
00:53:32.000smacked upside the head i don't understand how these democrats get away because what they do is they hire lawyers and they wear the other guys down with lawyers and they take you know things going for three four five six years but the stuff they do i mean the russian hoax uh the hunter biden cover-up uh all this money coming in from these four i mean you know we're talking not one or two years but some of this goes back to 13 and 14 10 years and
00:53:57.000Yet they're able to prolong this being exposed to the public and get away with things that you and I have no chance of getting away with.
00:54:05.000That's the reality, but the question is what are we going to do about it?
00:54:35.000And that was the religion that you did in elementary school.
00:54:38.000And I think you're the kind of person that can bring us together and I mean, you're athletic, you play tennis, you're fit, you're sharp, you've been successful.
00:54:45.000I think what a role model to give everybody else in this country a special hour.
00:54:52.000I mean, I think that whether it's me or somebody else, it's being done through us.
00:54:56.000I'm running to be the next guy who does it.
00:54:58.000I want the person who's in the White House to be somebody that you and I can look at our kids and say in good conscience, I want you to grow up and be like him.
00:55:53.000If you walk the talk and you're truthful, I don't think, and you're going to have to have an arsenal around you because they're going to come after you.
00:57:13.000I have a feeling we're going to be allies for a long time to come.
00:57:19.000And truthfully, I'm expecting to be in the White House for eight years, but the president alone is not going to drive our cultural revival.
00:57:25.000It's going to take everybody, including people like you, to do your part, and I know you will.
00:57:29.000And I cannot wait to see what that next adventure is.
00:57:46.000You know, and the funny thing is the political consultant class, they're the ones who are, it's like the equivalent of these toxic ad agencies.
00:57:52.000They're the ones actually collecting all the 10% of the money they raise.