Valuetainment - February 26, 2020


Episode 435： 10 Best Customer Service Experiences


Episode Stats

Length

17 minutes

Words per Minute

209.9091

Word Count

3,741

Sentence Count

340

Misogynist Sentences

16

Hate Speech Sentences

2


Summary


Transcript

00:00:00.500 30 seconds.
00:00:01.880 Did you ever think you would make it?
00:00:04.220 I feel I'm so close, I could take sweet victory.
00:00:07.660 I know this life meant for me.
00:00:10.760 Yeah, why would you bet on Goliath when we got Bet David?
00:00:14.620 Valuetainment, giving value is contagious.
00:00:16.460 This world of entrepreneurs, we get no value to haters.
00:00:19.200 How they run, homie?
00:00:20.160 Look what I've become.
00:00:21.420 I'm the one.
00:00:22.500 This is Patrick, with the host of Valuetainment.
00:00:24.220 Today, we're going to talk about the 10 best customer service experiences,
00:00:27.820 stories that you can hear about, and how you can apply it to your business
00:00:31.540 to get your customers coming back for more,
00:00:33.940 and to get your customers coming back to give you more new referrals.
00:00:37.400 The first story I'm going to tell you is out of this book called The Hero Effect by Kevin Brown.
00:00:42.000 Very simple book, but a great book.
00:00:43.840 Our home office right now, they're all reading this book
00:00:46.180 because everybody's working on customer service in 2020.
00:00:49.820 So having said that, while I'm reading this book, I'm talking to Mario.
00:00:53.300 We're talking about one of the stories in the book has to do with Disney.
00:00:55.640 It's a story of his son, Josh Brown, who is autistic.
00:00:59.860 And at seven years old, his son finds out about Disneyland,
00:01:02.420 and he falls in love and falls in love about the Disney stories.
00:01:05.080 At nine years old, he decides to take his son to Disneyland.
00:01:08.320 So they go there.
00:01:09.600 They wake up in the morning.
00:01:10.620 They want to go have some breakfast.
00:01:12.420 When they walk in, host this very nice.
00:01:14.260 They get to the table.
00:01:15.120 Waitress comes.
00:01:16.360 Terrible attitude this waitress got to the entire family.
00:01:20.080 Cold, temperamental, disrespect.
00:01:22.280 Just at all has no tolerance for customer service.
00:01:24.760 And they're going through all the other stuff.
00:01:27.800 And like, listen, my son, he'd like to have apple pancakes.
00:01:31.500 You know, just blow them off, and then goes off.
00:01:34.020 Then all of a sudden, the executive chef shows up.
00:01:36.560 The executive chef shows up and says, listen, Josh, what can I get you?
00:01:41.940 And Josh says, I'd like to have apple pancakes.
00:01:44.360 He says, look, I spoke to your family.
00:01:46.600 I kind of know how you like it to be made, but we don't have it.
00:01:49.820 Is it okay if I get you eggs and bacon?
00:01:51.840 And he says, yeah, sure, I'll have that.
00:01:54.400 Great.
00:01:55.620 Bail walks away, the executive chef.
00:01:57.440 She walks away.
00:01:58.000 They bring the regular breakfast, all good to go.
00:02:00.080 They eat.
00:02:00.900 They leave.
00:02:01.640 They go home.
00:02:02.800 You know, like, why was the attitude of the waitress so bad?
00:02:05.520 You're living in the happiest place, or you're working at the happiest place, honor.
00:02:08.200 Why do you have this kind of an attitude?
00:02:09.960 They leave, kind of messing with their head a little bit about the customer service that
00:02:13.140 was given by the waitress.
00:02:14.600 Next day, they want to eat.
00:02:16.100 You only got one place to go.
00:02:17.140 It's this place.
00:02:17.640 They go in.
00:02:19.020 They see the hostess.
00:02:20.120 Very nice.
00:02:21.000 Waitress comes, sees their face, walks off again.
00:02:24.960 But the executive chef sees Josh Brown and says, oh, that's Aunt Bea.
00:02:31.240 She shows up.
00:02:32.700 She says, hey, what would you like to have for breakfast?
00:02:35.720 They talk about it.
00:02:36.900 She knows what he wants.
00:02:38.660 She has the apple pancakes.
00:02:41.940 They say, wait a minute.
00:02:42.820 I thought you don't have apple pancakes on your menu.
00:02:44.840 She says, yes, I know I don't.
00:02:46.460 So how do you have it now?
00:02:47.820 Did you guys add it to your menu?
00:02:49.440 No.
00:02:49.960 How did you get it?
00:02:50.660 I went to the store and I bought it.
00:02:52.240 On your own time?
00:02:53.040 Yes.
00:02:53.640 I left work.
00:02:54.740 I realized how to make it.
00:02:56.260 I came back.
00:02:57.220 I bought the recipe.
00:02:58.360 I have it in the back.
00:02:59.420 I'd like to bring it to you.
00:03:01.740 The family's like, are you kidding me?
00:03:03.640 Yeah, no problem.
00:03:05.300 Aunt Bea goes back.
00:03:06.300 That's what the kid, Josh, calls him.
00:03:07.720 Goes back, cooks it, brings it back to the kid.
00:03:10.060 The kid's like, wait a minute.
00:03:10.860 This is how it will.
00:03:11.760 They eat the food.
00:03:12.980 Kevin, the father, is blown away.
00:03:14.900 They go back to this place spending money just because of one person.
00:03:18.260 Bea, not because of waitress.
00:03:19.660 Three examples.
00:03:20.440 Host is nice.
00:03:21.380 Waitress, terrible attitude.
00:03:22.800 Executive chef comes and helps out.
00:03:24.780 Fast forward years later.
00:03:26.480 Bea, executive chef, ends up leading 200 employees.
00:03:30.540 And gets promotion after promotion after promotion.
00:03:33.520 Why?
00:03:34.320 Because nobody remembers average and ordinary.
00:03:38.040 Right?
00:03:38.380 No one does.
00:03:39.480 You've heard the saying, no one remembers normal.
00:03:42.040 No one remembers average and ordinary.
00:03:43.880 Nobody remembers it.
00:03:45.260 Here's a person that took it to another level.
00:03:47.120 Let me give you another story.
00:03:48.060 It's the story about Lego.
00:03:49.780 I'm a Lego guy.
00:03:50.680 So I'm a big fan of Lego.
00:03:51.820 My kids love Lego.
00:03:52.720 So this kid has all this money that comes in that he gets for Christmas.
00:03:57.760 He decides to go and buy the Ninjago Lego kit for himself.
00:04:03.120 And then one day, him and his father are going out.
00:04:06.480 The dad says, leave your Lego at the house.
00:04:08.920 I say this to my kids all the time so I understand what the father's doing.
00:04:12.700 He says, leave the Lego at the house.
00:04:14.220 What does the kid say?
00:04:15.280 Luke says, no.
00:04:16.080 I want to take this stuff.
00:04:17.100 So he takes the Lego with him, Luca, and they go and he ends up losing it.
00:04:22.960 So he comes back.
00:04:23.800 That's it.
00:04:24.140 I told you so.
00:04:25.320 But he's upset.
00:04:26.280 Luca's disappointed because this was his Ninjago that he bought with all the money that he saved.
00:04:30.340 He decides to write a letter and send it to Lego.
00:04:33.060 And this is what the letter says.
00:04:34.600 Hello, my name is Luca Apps and I'm seven years old.
00:04:37.920 With all my money I got for Christmas, I bought the Ninjago kit from Ultrasonic Raider.
00:04:42.400 The number is 9449.
00:04:43.940 It is really good.
00:04:44.720 My daddy just took me to Sainsbury's and told me to leave the people at home.
00:04:48.680 But I took them and I lost Jay ZX at the shop as it fell out of my coat.
00:04:53.380 I'm really upset I have lost them.
00:04:55.340 Daddy said to send you an email to see if you will send me another one.
00:04:59.160 I promise I won't take him to the shop again if you can.
00:05:02.600 Luca.
00:05:03.360 They respond back.
00:05:05.020 Lego.
00:05:05.420 And this is what they say.
00:05:06.760 He told me to tell you, Luca, your father seems to be a very wise man.
00:05:11.540 You must always protect your Ninjago minifigures like the dragons protect the weapons of Spin
00:05:17.340 Jitsu.
00:05:18.880 Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay
00:05:24.820 if I included something extra for you because anyone that saves their Christmas money to
00:05:28.840 buy the Ultrasonic Raider must be a really big Ninjago fan.
00:05:32.100 So I hope you enjoy your Jay minifigure with all his weapons.
00:05:35.680 You will actually have the only Jay minifigure that combines three different Js into one.
00:05:41.160 I'm also going to send you a bad guy for him to fight.
00:05:44.000 Just remember what Sensei Wu said, keep your minifigures protected like the weapons of Spin
00:05:48.980 Jitsu.
00:05:49.620 And of course, always listen to your dad.
00:05:51.580 Can you imagine?
00:05:52.460 That letter comes back.
00:05:53.420 So watch what they just did.
00:05:54.740 They spoke kids' language, Luca's language, seven years old.
00:05:58.540 They protected the dad and said, always listen to dad.
00:06:01.700 And they still allowed his imagination take place by thinking the emails coming from Sensei
00:06:08.400 Wu.
00:06:08.720 Imagine what that does to the kid and imagine what that does to the father.
00:06:12.840 Now, how many emails do you think they get every day?
00:06:15.000 How many people do you think contact them every day?
00:06:17.300 These types of stories, somebody may say, well, Pat, is there really a currency to it?
00:06:21.000 A return to it?
00:06:22.000 I can tell you one thing for a fact.
00:06:23.900 Somebody may look at this and say, Pat, I'm not really sure if there's a way to monetize
00:06:27.580 this for Lego.
00:06:28.560 I can tell you one thing, the person who is doing this and responding back, that person's
00:06:33.460 value goes up.
00:06:34.580 Maybe not the company's value goes up, that person's value goes up because the customer
00:06:38.480 is always going to know how they were treated.
00:06:40.020 Let me give you another story here.
00:06:42.040 The next one is the famous, legendary story of Nordstrom's, how this man one day decides
00:06:48.620 to return tires.
00:06:49.940 And people say, is this a myth?
00:06:51.280 Is this a legend?
00:06:52.500 I don't know if I buy this or not.
00:06:53.840 So then later on, they go and verify this with the president of Nordstrom's, okay?
00:07:00.120 They go to Eric Nordstrom and they say, did this story really happen?
00:07:05.200 And they say, yes, this actually did really happen.
00:07:07.220 What do you mean this really happened?
00:07:08.460 You mean to tell me one day a man comes in with two tires and says, I bought these tires
00:07:13.580 from here and I need you to take it back.
00:07:15.920 And Nordstrom's employee took it back.
00:07:17.880 I know we have a return policy, but you took back tires, you don't sell tires.
00:07:21.340 And the president says, it is true.
00:07:24.100 That did happen.
00:07:24.760 The story's from the 70s because at that time, we bought several tire stores in Alaska
00:07:29.920 and we turned them into Nordstrom's.
00:07:33.000 And at the time, former customers who bought the tires from the building that used to be
00:07:37.200 a tire shop, they brought it in.
00:07:39.120 So we said, look, since we bought the tire shop and it used to be a tire shop, we'll take
00:07:42.980 the tires back.
00:07:43.880 They took the tires back and they give these customers money for tires.
00:07:47.200 Like, we're not a tire shop.
00:07:48.520 But that story has been told since the 70s.
00:07:52.100 We're talking 50 years of marketing for Nordstrom's just because of customer service.
00:07:58.380 How do you monetize how much marketing value that has brought?
00:08:02.480 How many books have written about it?
00:08:03.980 How many videos have talked about it?
00:08:05.560 How many articles have been written about that?
00:08:07.320 That's what you call the power of customer service.
00:08:09.280 You can't put a dollar to it, but the amount of marketing it brings is absolutely amazing.
00:08:13.940 Let me give you another one.
00:08:15.180 Some basic ones for you.
00:08:16.360 Here's a guy that sees an older man walking out of Wendy's, and he decides to use the umbrella
00:08:22.500 to make sure he goes to his car without getting wet, and he's using that.
00:08:27.500 Just a basic employee comes out to help.
00:08:29.380 There's not a story to it.
00:08:30.700 You don't have to do something significant for people to remember it.
00:08:33.620 This is just another example of doing this.
00:08:35.780 Here's another picture of an employee working at Target, and you notice this kid right there
00:08:40.720 that he's got the shirt and the tie, the employee of Target is helping him look better to go
00:08:45.820 get his job when he goes to a job interview.
00:08:48.240 Of course you're going to remember a story like this.
00:08:50.300 Let me give you another one.
00:08:51.280 One time in Pennsylvania, this 89-year-old man is trying to get some food, but it snows
00:08:56.180 in because Pennsylvania snows in a lot.
00:08:58.100 And he wants to go buy food from Trader Joe's, but he can't because he snowed in.
00:09:01.980 So he calls his daughter.
00:09:03.140 His daughter calls Trader Joe's.
00:09:04.460 Trader Joe's doesn't have a delivery policy.
00:09:06.060 He says, listen, my father's 89 years old, he's trying to get some food, but he can't.
00:09:11.580 I just wanted to call you, see if there's anything he can do about this to see if we
00:09:15.000 can get him some food.
00:09:15.820 I know you don't deliver, but we'll pay for it.
00:09:17.980 So the lady working at Trader Joe's says, listen, don't worry about it.
00:09:21.300 I'm going to go ahead and deliver whatever your father wants.
00:09:23.400 Just give me the list, and don't even worry about having to pay for it.
00:09:26.400 They deliver everything her father wanted within 30 minutes from Trader Joe's, and the father
00:09:32.720 gets the food because it was snowed in.
00:09:34.180 Again, another story where somebody's going to remember.
00:09:37.660 Let me give you another story here.
00:09:39.380 This is another story of somebody who goes to Morton Steakhouse, is on a flight.
00:09:43.880 It's the story of Peter Shankman.
00:09:45.520 He's on a flight.
00:09:46.840 He's flying back.
00:09:47.880 He sends a tweet saying, you know, I arrived at the gate by this time.
00:09:51.940 It'd be great for me to get a steak, you know, and I land at this time, this airline.
00:09:56.620 I'd love to have a steak, right?
00:09:58.040 He arrives, leaves the gate, Morton Steakhouse is waiting outside with the exact steak he
00:10:04.140 ordered, and they delivered it to him.
00:10:06.100 And he's like, you got to be kidding me.
00:10:07.520 Post a picture, became a whole frenzy on social media.
00:10:10.500 Guess who gets all the love for that?
00:10:12.240 Morton Steakhouse, as well as the people that are working there.
00:10:15.020 Again, it's going above and beyond what the other people are doing.
00:10:19.080 Ritz Carlton.
00:10:19.740 My CFO used to be working at Ritz Carlton for a long time.
00:10:22.460 Their customer service at Ritz Carlton is absolutely impeccable.
00:10:25.740 I was at this Ritz Carlton at Rancho Mirage two nights.
00:10:29.240 I was there once last week, came back, and I was there just yesterday.
00:10:32.360 And I got to tell you, anytime I go to Ritz Carlton, very predictable, great customer service.
00:10:36.320 And I have endless stories of my CFO that I have to hear from on how incredible customer
00:10:41.080 service Ritz Carlton has.
00:10:42.320 Respect to them.
00:10:43.200 Here's a story of a family that goes to Ritz.
00:10:46.300 They stay there.
00:10:47.520 The kid leaves his stuffed giraffe, which is the one he goes to sleep with, at the hotel.
00:10:53.160 Father calls back saying, listen, my son left his stuffed giraffe there, and I really got
00:11:00.160 to get this.
00:11:00.680 If you got a kid that has a stuffed animal, you know how it is to them.
00:11:03.680 It's a very emotional connection.
00:11:05.100 I got to get this.
00:11:06.380 Yeah, please send this back to me.
00:11:08.320 Ritz Carlton doesn't just send it back to them.
00:11:10.460 Ritz Carlton takes the stuffed giraffe.
00:11:12.600 They take pictures by the pool.
00:11:14.680 They take pictures in the spa.
00:11:16.460 They take pictures of this thing.
00:11:17.940 They create a small little booklet.
00:11:19.300 They send the kid, the stuffed giraffe, back with the book saying, while your giraffe was
00:11:25.780 here, here's some of the experiences he did.
00:11:28.460 Just think about that small little thing.
00:11:30.060 That may cost an additional 20 bucks, an additional 45 minutes of doing that, but the story lasts
00:11:34.840 a lifetime.
00:11:35.440 I'll give you another story here.
00:11:36.660 Amazon always gets a black guy.
00:11:37.940 It doesn't matter what it is.
00:11:38.860 If Jeff Bezos gives away $95 million to an organization, they'll say he didn't give enough.
00:11:42.660 If Amazon goes out there and wants to create jobs, they'll say it's not enough.
00:11:46.400 Anything Amazon does is never enough.
00:11:48.380 It's always blackout media.
00:11:49.500 Today, maybe this may be a good thing for them.
00:11:51.300 One time, this father buys a PlayStation for his kid, and he wants to get it for his kid
00:11:56.140 for Christmas.
00:11:57.300 So they deliver it, but they drop it off at the front, and someone steals it.
00:12:02.620 He calls Amazon saying, somebody stole this PlayStation from front of my doorstep.
00:12:09.220 I was getting it for my kid.
00:12:10.980 I have to get this for my kid.
00:12:12.760 He's pleading.
00:12:13.640 He's talking to them.
00:12:14.480 He's trying to convince them that this took place.
00:12:17.020 Amazon finally says, listen, let us see what we can do.
00:12:20.340 He gets off the phone.
00:12:21.380 It's not thinking Amazon's going to do anything.
00:12:23.280 Next thing you know, Amazon decides to send them another PlayStation.
00:12:27.320 No cost for shipping and handling, and they deliver it to him before Christmas Day.
00:12:31.460 The father starts talking about it with everybody.
00:12:33.600 This is, again, a small little thing they had to do.
00:12:35.800 Amazon can't afford to do something like this, but the story lasts a lifetime, and that's
00:12:40.480 Amazon.
00:12:41.000 Stories that many times you don't hear about.
00:12:42.380 Last but not least, at Starbucks, there's this lady that works at Starbucks.
00:12:45.540 One of her customers is deaf.
00:12:46.860 He keeps coming in because he's a regular.
00:12:48.460 She feels bad because she can't communicate with him.
00:12:50.920 She ends up part-time on the side learning how to speak sign language just to communicate
00:12:55.860 with this customer.
00:12:56.780 The customer comes back saying, I cannot believe a Starbucks employee took the time to learn
00:13:02.540 how to communicate with me in my language.
00:13:04.580 Imagine the value of that.
00:13:06.160 So again, remember this.
00:13:07.480 I'll give you from two different perspectives.
00:13:09.640 One, you're running a business.
00:13:11.540 You are the entrepreneur.
00:13:13.100 And you're looking at this saying, should I be talking about customer experience?
00:13:16.300 Not just customer service, customer experience.
00:13:18.020 This is all customer experience stories I'm sharing with you.
00:13:20.360 Should I talk about this?
00:13:21.440 Should I start spending more time about this?
00:13:24.160 Every time we had, we would, at one point I would have an initiative saying, listen, here's
00:13:28.280 what I want to do.
00:13:29.020 I want to do giveaways.
00:13:30.400 We gave away $6,005 Starbucks cards.
00:13:33.740 We said, we're going to give away to charity.
00:13:35.360 We walked into people who were clients of ours and we did a giveaway.
00:13:38.660 We walked into five clients' workplaces, surprised them and saying, you're going to Disneyland
00:13:43.320 on us because that's what they want to do for their kids.
00:13:45.620 We would find that their wish list just to give them that kind of an experience.
00:13:49.360 Our employees have the ability to talk to one of our agents or our clients and say,
00:13:53.540 hey, I noticed this birthday's coming up or that thing's coming up.
00:13:56.340 I have a budget to send them a gift.
00:13:57.800 They have the budget to send them a gift if they want to.
00:13:59.560 Because these small little markers are the differentiators between somebody who wins
00:14:03.900 loyalty with their customer and somebody who doesn't.
00:14:05.860 So if you're the entrepreneur running a business today, remember this, 40 years ago, 30 years
00:14:11.400 ago, even 15 years ago, you could get away with somebody saying bad things about you.
00:14:15.780 You can't today.
00:14:16.800 Today everybody has Yelp, all these other things that they can go say stuff about you, right,
00:14:20.480 when it comes down to customer service.
00:14:22.040 It is more important today to give an incredible customer experience to your customers than ever
00:14:27.680 before.
00:14:28.000 And let me give you the other side.
00:14:29.340 You may be saying, Pat, I'm not an entrepreneur.
00:14:31.280 I work for a company.
00:14:32.340 Why should I go above and beyond?
00:14:33.920 I'm on a flight yesterday from American Airlines, back from Palm Springs, right?
00:14:37.140 I walk in.
00:14:38.420 The lady is standing in front of me.
00:14:40.640 I'm standing for 45 seconds.
00:14:42.900 She's looking at me, doesn't say, how are you?
00:14:45.080 Not one time.
00:14:45.800 She's looking at me, not saying, how are you one time, okay?
00:14:49.180 The employee behind her is like, hi, how are you?
00:14:53.380 How are you doing?
00:14:54.080 I take my jacket.
00:14:55.260 I say, can I get my jacket?
00:14:56.520 Not right now.
00:14:57.420 After we order the drinks.
00:14:58.900 He says, I'll take the jacket.
00:15:00.360 I'll hang it up.
00:15:01.160 He hung it up.
00:15:01.700 Same company.
00:15:02.500 Two different employees.
00:15:03.740 So who gets bad reputation?
00:15:05.080 Does American Airlines lose here?
00:15:06.380 No.
00:15:06.920 Because American Airlines has somebody that's doing the right thing.
00:15:10.140 She, her brand, takes a hit.
00:15:12.220 Because watch this.
00:15:13.340 I have an employee that works for me.
00:15:14.620 Her name is Alexis Moody, okay?
00:15:16.520 Alexis Moody started helping me 15 years ago.
00:15:19.200 And I was paying her $400 a month.
00:15:20.900 That's all I could afford to pay her because at that time, she was giving me a few hours
00:15:23.960 a week to help, okay?
00:15:25.220 $400 a month.
00:15:25.940 I was 25 years old, so 16 years ago, okay?
00:15:29.900 And she's helping me.
00:15:31.000 She was a single mother at the time, and she was doing this on the side to help me out.
00:15:34.720 Then all of a sudden, I'm working with her, and I start getting stories.
00:15:37.760 Did you know Alexis did this?
00:15:38.780 Did you know Alexis did that?
00:15:39.760 Did you know Alexis did this for me?
00:15:41.000 Did you know Alexis did that for me?
00:15:42.100 And she's not telling people to tell me this story.
00:15:44.420 All these stories are coming back to me.
00:15:45.480 I said, she did that?
00:15:46.560 Yeah.
00:15:46.980 She did this?
00:15:47.680 Yeah.
00:15:48.120 Huh.
00:15:48.940 Maybe I got to lock her in.
00:15:50.340 Then I locked her in.
00:15:51.320 And I locked her in.
00:15:52.040 Alexis, what do you need?
00:15:52.760 What do you want?
00:15:53.380 Then I send her to the spa.
00:15:54.580 Then I took care of her.
00:15:55.700 Then we traveled all over the world.
00:15:56.860 I send her places.
00:15:57.620 What do you want to do?
00:15:58.920 Everything with Alexis, because it's so hard to find a person like Alexis.
00:16:02.820 Guess what?
00:16:03.660 Fast forward today.
00:16:04.520 Alexis drives a nice 7 Series BMW.
00:16:06.760 She's got two kids.
00:16:07.680 She's got a nice place over here.
00:16:08.800 She owns a piece of the company, and she officially got promoted to director.
00:16:12.280 Why?
00:16:13.100 Why?
00:16:13.820 Because her company, Alexis Moody Incorporated, the value went up because of what she does
00:16:19.720 when nobody's watching.
00:16:21.600 And CEOs, entrepreneurs, say I don't notice what she does.
00:16:26.380 Say I'm a CEO that doesn't take care of her.
00:16:28.460 Say I'm a boss that doesn't take care of her.
00:16:30.540 You don't think the marketplace will?
00:16:32.100 You don't think the thousands of people she's treated royally are going to say, Pat doesn't
00:16:37.860 want to take care of her.
00:16:38.500 I'll hire her.
00:16:39.460 Her service is that good, and she deserves this much love for what she does.
00:16:43.160 Again, company.
00:16:44.480 Pay attention to it.
00:16:45.300 More important than ever today.
00:16:46.700 As an employee, salesperson within a company, pay attention to it because it increases your
00:16:51.200 value of what to do.
00:16:52.740 Become a better person when it comes to customer experience.
00:16:54.760 Thanks, everybody, for listening.
00:16:56.300 And by the way, if you haven't already subscribed to Valuetainment on iTunes, please do so.
00:17:00.820 Give us a five-star.
00:17:02.200 Write a review if you haven't already.
00:17:03.800 And if you have any questions for me that you may have, you can always find me on Snapchat,
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00:17:09.760 Just search my name, PatrickBitDavid.
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00:17:16.520 With that being said, have a great day today.
00:17:18.320 Take care, everybody.
00:17:19.080 Bye-bye.
00:17:19.340 Bye-bye.