Valuetainment - Episode 435： 10 Best Customer Service Experiences

00:00:00.500 30 seconds.

00:00:01.880 Did you ever think you would make it?

00:00:04.220 I feel I'm so close, I could take sweet victory.

00:00:07.660 I know this life meant for me.

00:00:10.760 Yeah, why would you bet on Goliath when we got Bet David?

00:00:14.620 Valuetainment, giving value is contagious.

00:00:16.460 This world of entrepreneurs, we get no value to haters.

00:00:19.200 How they run, homie? 1.00

00:00:20.160 Look what I've become.

00:00:21.420 I'm the one.

00:00:22.500 This is Patrick, with the host of Valuetainment.

00:00:24.220 Today, we're going to talk about the 10 best customer service experiences,

00:00:27.820 stories that you can hear about, and how you can apply it to your business

00:00:31.540 to get your customers coming back for more,

00:00:33.940 and to get your customers coming back to give you more new referrals.

00:00:37.400 The first story I'm going to tell you is out of this book called The Hero Effect by Kevin Brown.

00:00:42.000 Very simple book, but a great book.

00:00:43.840 Our home office right now, they're all reading this book

00:00:46.180 because everybody's working on customer service in 2020.

00:00:49.820 So having said that, while I'm reading this book, I'm talking to Mario.

00:00:53.300 We're talking about one of the stories in the book has to do with Disney.

00:00:55.640 It's a story of his son, Josh Brown, who is autistic.

00:00:59.860 And at seven years old, his son finds out about Disneyland,

00:01:02.420 and he falls in love and falls in love about the Disney stories.

00:01:05.080 At nine years old, he decides to take his son to Disneyland.

00:01:08.320 So they go there.

00:01:09.600 They wake up in the morning.

00:01:10.620 They want to go have some breakfast.

00:01:12.420 When they walk in, host this very nice.

00:01:14.260 They get to the table.

00:01:15.120 Waitress comes.

00:01:16.360 Terrible attitude this waitress got to the entire family. 1.00

00:01:20.080 Cold, temperamental, disrespect.

00:01:22.280 Just at all has no tolerance for customer service.

00:01:24.760 And they're going through all the other stuff.

00:01:27.800 And like, listen, my son, he'd like to have apple pancakes.

00:01:31.500 You know, just blow them off, and then goes off.

00:01:34.020 Then all of a sudden, the executive chef shows up.

00:01:36.560 The executive chef shows up and says, listen, Josh, what can I get you?

00:01:41.940 And Josh says, I'd like to have apple pancakes.

00:01:44.360 He says, look, I spoke to your family.

00:01:46.600 I kind of know how you like it to be made, but we don't have it.

00:01:49.820 Is it okay if I get you eggs and bacon?

00:01:51.840 And he says, yeah, sure, I'll have that.

00:01:54.400 Great.

00:01:55.620 Bail walks away, the executive chef.

00:01:57.440 She walks away.

00:01:58.000 They bring the regular breakfast, all good to go.

00:02:00.080 They eat.

00:02:00.900 They leave.

00:02:01.640 They go home.

00:02:02.800 You know, like, why was the attitude of the waitress so bad? 1.00

00:02:05.520 You're living in the happiest place, or you're working at the happiest place, honor.

00:02:08.200 Why do you have this kind of an attitude?

00:02:09.960 They leave, kind of messing with their head a little bit about the customer service that

00:02:13.140 was given by the waitress.

00:02:14.600 Next day, they want to eat.

00:02:16.100 You only got one place to go.

00:02:17.140 It's this place.

00:02:17.640 They go in.

00:02:19.020 They see the hostess.

00:02:20.120 Very nice.

00:02:21.000 Waitress comes, sees their face, walks off again.

00:02:24.960 But the executive chef sees Josh Brown and says, oh, that's Aunt Bea.

00:02:31.240 She shows up.

00:02:32.700 She says, hey, what would you like to have for breakfast?

00:02:35.720 They talk about it.

00:02:36.900 She knows what he wants.

00:02:38.660 She has the apple pancakes.

00:02:41.940 They say, wait a minute.

00:02:42.820 I thought you don't have apple pancakes on your menu.

00:02:44.840 She says, yes, I know I don't.

00:02:46.460 So how do you have it now?

00:02:47.820 Did you guys add it to your menu?

00:02:49.440 No.

00:02:49.960 How did you get it?

00:02:50.660 I went to the store and I bought it.

00:02:52.240 On your own time?

00:02:53.040 Yes.

00:02:53.640 I left work.

00:02:54.740 I realized how to make it.

00:02:56.260 I came back.

00:02:57.220 I bought the recipe.

00:02:58.360 I have it in the back.

00:02:59.420 I'd like to bring it to you.

00:03:01.740 The family's like, are you kidding me?

00:03:03.640 Yeah, no problem.

00:03:05.300 Aunt Bea goes back.

00:03:06.300 That's what the kid, Josh, calls him.

00:03:07.720 Goes back, cooks it, brings it back to the kid.

00:03:10.060 The kid's like, wait a minute.

00:03:10.860 This is how it will.

00:03:11.760 They eat the food.

00:03:12.980 Kevin, the father, is blown away.

00:03:14.900 They go back to this place spending money just because of one person.

00:03:18.260 Bea, not because of waitress.

00:03:19.660 Three examples.

00:03:20.440 Host is nice.

00:03:21.380 Waitress, terrible attitude. 1.00

00:03:22.800 Executive chef comes and helps out.

00:03:24.780 Fast forward years later.

00:03:26.480 Bea, executive chef, ends up leading 200 employees.

00:03:30.540 And gets promotion after promotion after promotion.

00:03:33.520 Why?

00:03:34.320 Because nobody remembers average and ordinary.

00:03:38.040 Right?

00:03:38.380 No one does.

00:03:39.480 You've heard the saying, no one remembers normal.

00:03:42.040 No one remembers average and ordinary.

00:03:43.880 Nobody remembers it.

00:03:45.260 Here's a person that took it to another level.

00:03:47.120 Let me give you another story.

00:03:48.060 It's the story about Lego.

00:03:49.780 I'm a Lego guy.

00:03:50.680 So I'm a big fan of Lego.

00:03:51.820 My kids love Lego.

00:03:52.720 So this kid has all this money that comes in that he gets for Christmas.

00:03:57.760 He decides to go and buy the Ninjago Lego kit for himself.

00:04:03.120 And then one day, him and his father are going out.

00:04:06.480 The dad says, leave your Lego at the house.

00:04:08.920 I say this to my kids all the time so I understand what the father's doing.

00:04:12.700 He says, leave the Lego at the house.

00:04:14.220 What does the kid say?

00:04:15.280 Luke says, no.

00:04:16.080 I want to take this stuff.

00:04:17.100 So he takes the Lego with him, Luca, and they go and he ends up losing it.

00:04:22.960 So he comes back.

00:04:23.800 That's it.

00:04:24.140 I told you so.

00:04:25.320 But he's upset.

00:04:26.280 Luca's disappointed because this was his Ninjago that he bought with all the money that he saved.

00:04:30.340 He decides to write a letter and send it to Lego.

00:04:33.060 And this is what the letter says.

00:04:34.600 Hello, my name is Luca Apps and I'm seven years old.

00:04:37.920 With all my money I got for Christmas, I bought the Ninjago kit from Ultrasonic Raider.

00:04:42.400 The number is 9449.

00:04:43.940 It is really good.

00:04:44.720 My daddy just took me to Sainsbury's and told me to leave the people at home.

00:04:48.680 But I took them and I lost Jay ZX at the shop as it fell out of my coat.

00:04:53.380 I'm really upset I have lost them.

00:04:55.340 Daddy said to send you an email to see if you will send me another one.

00:04:59.160 I promise I won't take him to the shop again if you can.

00:05:02.600 Luca.

00:05:03.360 They respond back.

00:05:05.020 Lego.

00:05:05.420 And this is what they say.

00:05:06.760 He told me to tell you, Luca, your father seems to be a very wise man.

00:05:11.540 You must always protect your Ninjago minifigures like the dragons protect the weapons of Spin

00:05:17.340 Jitsu.

00:05:18.880 Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay

00:05:24.820 if I included something extra for you because anyone that saves their Christmas money to

00:05:28.840 buy the Ultrasonic Raider must be a really big Ninjago fan.

00:05:32.100 So I hope you enjoy your Jay minifigure with all his weapons.

00:05:35.680 You will actually have the only Jay minifigure that combines three different Js into one.

00:05:41.160 I'm also going to send you a bad guy for him to fight.

00:05:44.000 Just remember what Sensei Wu said, keep your minifigures protected like the weapons of Spin

00:05:48.980 Jitsu.

00:05:49.620 And of course, always listen to your dad.

00:05:51.580 Can you imagine?

00:05:52.460 That letter comes back.

00:05:53.420 So watch what they just did.

00:05:54.740 They spoke kids' language, Luca's language, seven years old.

00:05:58.540 They protected the dad and said, always listen to dad.

00:06:01.700 And they still allowed his imagination take place by thinking the emails coming from Sensei

00:06:08.400 Wu.

00:06:08.720 Imagine what that does to the kid and imagine what that does to the father.

00:06:12.840 Now, how many emails do you think they get every day?

00:06:15.000 How many people do you think contact them every day?

00:06:17.300 These types of stories, somebody may say, well, Pat, is there really a currency to it?

00:06:21.000 A return to it?

00:06:22.000 I can tell you one thing for a fact.

00:06:23.900 Somebody may look at this and say, Pat, I'm not really sure if there's a way to monetize

00:06:27.580 this for Lego.

00:06:28.560 I can tell you one thing, the person who is doing this and responding back, that person's

00:06:33.460 value goes up.

00:06:34.580 Maybe not the company's value goes up, that person's value goes up because the customer

00:06:38.480 is always going to know how they were treated.

00:06:40.020 Let me give you another story here.

00:06:42.040 The next one is the famous, legendary story of Nordstrom's, how this man one day decides

00:06:48.620 to return tires.

00:06:49.940 And people say, is this a myth?

00:06:51.280 Is this a legend?

00:06:52.500 I don't know if I buy this or not.

00:06:53.840 So then later on, they go and verify this with the president of Nordstrom's, okay?

00:07:00.120 They go to Eric Nordstrom and they say, did this story really happen?

00:07:05.200 And they say, yes, this actually did really happen.

00:07:07.220 What do you mean this really happened?

00:07:08.460 You mean to tell me one day a man comes in with two tires and says, I bought these tires

00:07:13.580 from here and I need you to take it back.

00:07:15.920 And Nordstrom's employee took it back.

00:07:17.880 I know we have a return policy, but you took back tires, you don't sell tires.

00:07:21.340 And the president says, it is true.

00:07:24.100 That did happen.

00:07:24.760 The story's from the 70s because at that time, we bought several tire stores in Alaska

00:07:29.920 and we turned them into Nordstrom's.

00:07:33.000 And at the time, former customers who bought the tires from the building that used to be

00:07:37.200 a tire shop, they brought it in.

00:07:39.120 So we said, look, since we bought the tire shop and it used to be a tire shop, we'll take

00:07:42.980 the tires back.

00:07:43.880 They took the tires back and they give these customers money for tires.

00:07:47.200 Like, we're not a tire shop.

00:07:48.520 But that story has been told since the 70s.

00:07:52.100 We're talking 50 years of marketing for Nordstrom's just because of customer service.

00:07:58.380 How do you monetize how much marketing value that has brought?

00:08:02.480 How many books have written about it?

00:08:03.980 How many videos have talked about it?

00:08:05.560 How many articles have been written about that?

00:08:07.320 That's what you call the power of customer service.

00:08:09.280 You can't put a dollar to it, but the amount of marketing it brings is absolutely amazing.

00:08:13.940 Let me give you another one.

00:08:15.180 Some basic ones for you.

00:08:16.360 Here's a guy that sees an older man walking out of Wendy's, and he decides to use the umbrella

00:08:22.500 to make sure he goes to his car without getting wet, and he's using that.

00:08:27.500 Just a basic employee comes out to help.

00:08:29.380 There's not a story to it.

00:08:30.700 You don't have to do something significant for people to remember it.

00:08:33.620 This is just another example of doing this.

00:08:35.780 Here's another picture of an employee working at Target, and you notice this kid right there

00:08:40.720 that he's got the shirt and the tie, the employee of Target is helping him look better to go

00:08:45.820 get his job when he goes to a job interview.

00:08:48.240 Of course you're going to remember a story like this.

00:08:50.300 Let me give you another one.

00:08:51.280 One time in Pennsylvania, this 89-year-old man is trying to get some food, but it snows

00:08:56.180 in because Pennsylvania snows in a lot.

00:08:58.100 And he wants to go buy food from Trader Joe's, but he can't because he snowed in.

00:09:01.980 So he calls his daughter.

00:09:03.140 His daughter calls Trader Joe's.

00:09:04.460 Trader Joe's doesn't have a delivery policy.

00:09:06.060 He says, listen, my father's 89 years old, he's trying to get some food, but he can't.

00:09:11.580 I just wanted to call you, see if there's anything he can do about this to see if we

00:09:15.000 can get him some food.

00:09:15.820 I know you don't deliver, but we'll pay for it.

00:09:17.980 So the lady working at Trader Joe's says, listen, don't worry about it.

00:09:21.300 I'm going to go ahead and deliver whatever your father wants.

00:09:23.400 Just give me the list, and don't even worry about having to pay for it.

00:09:26.400 They deliver everything her father wanted within 30 minutes from Trader Joe's, and the father

00:09:32.720 gets the food because it was snowed in.

00:09:34.180 Again, another story where somebody's going to remember.

00:09:37.660 Let me give you another story here.

00:09:39.380 This is another story of somebody who goes to Morton Steakhouse, is on a flight.

00:09:43.880 It's the story of Peter Shankman.

00:09:45.520 He's on a flight.

00:09:46.840 He's flying back.

00:09:47.880 He sends a tweet saying, you know, I arrived at the gate by this time.

00:09:51.940 It'd be great for me to get a steak, you know, and I land at this time, this airline.

00:09:56.620 I'd love to have a steak, right?

00:09:58.040 He arrives, leaves the gate, Morton Steakhouse is waiting outside with the exact steak he

00:10:04.140 ordered, and they delivered it to him.

00:10:06.100 And he's like, you got to be kidding me.

00:10:07.520 Post a picture, became a whole frenzy on social media.

00:10:10.500 Guess who gets all the love for that? 0.90

00:10:12.240 Morton Steakhouse, as well as the people that are working there.

00:10:15.020 Again, it's going above and beyond what the other people are doing.

00:10:19.080 Ritz Carlton.

00:10:19.740 My CFO used to be working at Ritz Carlton for a long time.

00:10:22.460 Their customer service at Ritz Carlton is absolutely impeccable.

00:10:25.740 I was at this Ritz Carlton at Rancho Mirage two nights.

00:10:29.240 I was there once last week, came back, and I was there just yesterday.

00:10:32.360 And I got to tell you, anytime I go to Ritz Carlton, very predictable, great customer service.

00:10:36.320 And I have endless stories of my CFO that I have to hear from on how incredible customer

00:10:41.080 service Ritz Carlton has.

00:10:42.320 Respect to them.

00:10:43.200 Here's a story of a family that goes to Ritz.

00:10:46.300 They stay there.

00:10:47.520 The kid leaves his stuffed giraffe, which is the one he goes to sleep with, at the hotel.

00:10:53.160 Father calls back saying, listen, my son left his stuffed giraffe there, and I really got

00:11:00.160 to get this.

00:11:00.680 If you got a kid that has a stuffed animal, you know how it is to them.

00:11:03.680 It's a very emotional connection.

00:11:05.100 I got to get this.

00:11:06.380 Yeah, please send this back to me.

00:11:08.320 Ritz Carlton doesn't just send it back to them.

00:11:10.460 Ritz Carlton takes the stuffed giraffe.

00:11:12.600 They take pictures by the pool.

00:11:14.680 They take pictures in the spa.

00:11:16.460 They take pictures of this thing.

00:11:17.940 They create a small little booklet.

00:11:19.300 They send the kid, the stuffed giraffe, back with the book saying, while your giraffe was

00:11:25.780 here, here's some of the experiences he did.

00:11:28.460 Just think about that small little thing.

00:11:30.060 That may cost an additional 20 bucks, an additional 45 minutes of doing that, but the story lasts

00:11:34.840 a lifetime.

00:11:35.440 I'll give you another story here.

00:11:36.660 Amazon always gets a black guy. 0.88

00:11:37.940 It doesn't matter what it is.

00:11:38.860 If Jeff Bezos gives away $95 million to an organization, they'll say he didn't give enough.

00:11:42.660 If Amazon goes out there and wants to create jobs, they'll say it's not enough.

00:11:46.400 Anything Amazon does is never enough.

00:11:48.380 It's always blackout media.

00:11:49.500 Today, maybe this may be a good thing for them.

00:11:51.300 One time, this father buys a PlayStation for his kid, and he wants to get it for his kid

00:11:56.140 for Christmas.

00:11:57.300 So they deliver it, but they drop it off at the front, and someone steals it.

00:12:02.620 He calls Amazon saying, somebody stole this PlayStation from front of my doorstep.

00:12:09.220 I was getting it for my kid.

00:12:10.980 I have to get this for my kid.

00:12:12.760 He's pleading.

00:12:13.640 He's talking to them.

00:12:14.480 He's trying to convince them that this took place.

00:12:17.020 Amazon finally says, listen, let us see what we can do.

00:12:20.340 He gets off the phone.

00:12:21.380 It's not thinking Amazon's going to do anything.

00:12:23.280 Next thing you know, Amazon decides to send them another PlayStation.

00:12:27.320 No cost for shipping and handling, and they deliver it to him before Christmas Day.

00:12:31.460 The father starts talking about it with everybody.

00:12:33.600 This is, again, a small little thing they had to do.

00:12:35.800 Amazon can't afford to do something like this, but the story lasts a lifetime, and that's

00:12:40.480 Amazon.

00:12:41.000 Stories that many times you don't hear about.

00:12:42.380 Last but not least, at Starbucks, there's this lady that works at Starbucks. 1.00

00:12:45.540 One of her customers is deaf.

00:12:46.860 He keeps coming in because he's a regular.

00:12:48.460 She feels bad because she can't communicate with him.

00:12:50.920 She ends up part-time on the side learning how to speak sign language just to communicate

00:12:55.860 with this customer.

00:12:56.780 The customer comes back saying, I cannot believe a Starbucks employee took the time to learn

00:13:02.540 how to communicate with me in my language.

00:13:04.580 Imagine the value of that.

00:13:06.160 So again, remember this.

00:13:07.480 I'll give you from two different perspectives.

00:13:09.640 One, you're running a business.

00:13:11.540 You are the entrepreneur.

00:13:13.100 And you're looking at this saying, should I be talking about customer experience?

00:13:16.300 Not just customer service, customer experience.

00:13:18.020 This is all customer experience stories I'm sharing with you.

00:13:20.360 Should I talk about this?

00:13:21.440 Should I start spending more time about this?

00:13:24.160 Every time we had, we would, at one point I would have an initiative saying, listen, here's

00:13:28.280 what I want to do.

00:13:29.020 I want to do giveaways.

00:13:30.400 We gave away $6,005 Starbucks cards.

00:13:33.740 We said, we're going to give away to charity.

00:13:35.360 We walked into people who were clients of ours and we did a giveaway.

00:13:38.660 We walked into five clients' workplaces, surprised them and saying, you're going to Disneyland

00:13:43.320 on us because that's what they want to do for their kids. 0.99

00:13:45.620 We would find that their wish list just to give them that kind of an experience.

00:13:49.360 Our employees have the ability to talk to one of our agents or our clients and say,

00:13:53.540 hey, I noticed this birthday's coming up or that thing's coming up.

00:13:56.340 I have a budget to send them a gift.

00:13:57.800 They have the budget to send them a gift if they want to.

00:13:59.560 Because these small little markers are the differentiators between somebody who wins

00:14:03.900 loyalty with their customer and somebody who doesn't.

00:14:05.860 So if you're the entrepreneur running a business today, remember this, 40 years ago, 30 years

00:14:11.400 ago, even 15 years ago, you could get away with somebody saying bad things about you.

00:14:15.780 You can't today.

00:14:16.800 Today everybody has Yelp, all these other things that they can go say stuff about you, right,

00:14:20.480 when it comes down to customer service.

00:14:22.040 It is more important today to give an incredible customer experience to your customers than ever

00:14:27.680 before.

00:14:28.000 And let me give you the other side.

00:14:29.340 You may be saying, Pat, I'm not an entrepreneur.

00:14:31.280 I work for a company.

00:14:32.340 Why should I go above and beyond?

00:14:33.920 I'm on a flight yesterday from American Airlines, back from Palm Springs, right?

00:14:37.140 I walk in.

00:14:38.420 The lady is standing in front of me. 1.00

00:14:40.640 I'm standing for 45 seconds.

00:14:42.900 She's looking at me, doesn't say, how are you?

00:14:45.080 Not one time.

00:14:45.800 She's looking at me, not saying, how are you one time, okay?

00:14:49.180 The employee behind her is like, hi, how are you?

00:14:53.380 How are you doing?

00:14:54.080 I take my jacket.

00:14:55.260 I say, can I get my jacket?

00:14:56.520 Not right now.

00:14:57.420 After we order the drinks.

00:14:58.900 He says, I'll take the jacket.

00:15:00.360 I'll hang it up.

00:15:01.160 He hung it up.

00:15:01.700 Same company.

00:15:02.500 Two different employees.

00:15:03.740 So who gets bad reputation?

00:15:05.080 Does American Airlines lose here?

00:15:06.380 No.

00:15:06.920 Because American Airlines has somebody that's doing the right thing.

00:15:10.140 She, her brand, takes a hit.

00:15:12.220 Because watch this.

00:15:13.340 I have an employee that works for me.

00:15:14.620 Her name is Alexis Moody, okay?

00:15:16.520 Alexis Moody started helping me 15 years ago.

00:15:19.200 And I was paying her $400 a month.

00:15:20.900 That's all I could afford to pay her because at that time, she was giving me a few hours

00:15:23.960 a week to help, okay?

00:15:25.220 $400 a month.

00:15:25.940 I was 25 years old, so 16 years ago, okay?

00:15:29.900 And she's helping me.

00:15:31.000 She was a single mother at the time, and she was doing this on the side to help me out.

00:15:34.720 Then all of a sudden, I'm working with her, and I start getting stories.

00:15:37.760 Did you know Alexis did this?

00:15:38.780 Did you know Alexis did that?

00:15:39.760 Did you know Alexis did this for me?

00:15:41.000 Did you know Alexis did that for me?

00:15:42.100 And she's not telling people to tell me this story.

00:15:44.420 All these stories are coming back to me.

00:15:45.480 I said, she did that? 1.00

00:15:46.560 Yeah.

00:15:46.980 She did this? 0.97

00:15:47.680 Yeah.

00:15:48.120 Huh.

00:15:48.940 Maybe I got to lock her in. 0.98

00:15:50.340 Then I locked her in.

00:15:51.320 And I locked her in.

00:15:52.040 Alexis, what do you need?

00:15:52.760 What do you want?

00:15:53.380 Then I send her to the spa.

00:15:54.580 Then I took care of her.

00:15:55.700 Then we traveled all over the world.

00:15:56.860 I send her places.

00:15:57.620 What do you want to do?

00:15:58.920 Everything with Alexis, because it's so hard to find a person like Alexis.

00:16:02.820 Guess what?

00:16:03.660 Fast forward today.

00:16:04.520 Alexis drives a nice 7 Series BMW.

00:16:06.760 She's got two kids.

00:16:07.680 She's got a nice place over here. 0.99

00:16:08.800 She owns a piece of the company, and she officially got promoted to director.

00:16:12.280 Why?

00:16:13.100 Why?

00:16:13.820 Because her company, Alexis Moody Incorporated, the value went up because of what she does

00:16:19.720 when nobody's watching.

00:16:21.600 And CEOs, entrepreneurs, say I don't notice what she does. 0.92

00:16:26.380 Say I'm a CEO that doesn't take care of her. 1.00

00:16:28.460 Say I'm a boss that doesn't take care of her. 1.00

00:16:30.540 You don't think the marketplace will?

00:16:32.100 You don't think the thousands of people she's treated royally are going to say, Pat doesn't

00:16:37.860 want to take care of her.

00:16:38.500 I'll hire her. 0.96

00:16:39.460 Her service is that good, and she deserves this much love for what she does.

00:16:43.160 Again, company.

00:16:44.480 Pay attention to it.

00:16:45.300 More important than ever today.

00:16:46.700 As an employee, salesperson within a company, pay attention to it because it increases your

00:16:51.200 value of what to do.

00:16:52.740 Become a better person when it comes to customer experience.

00:16:54.760 Thanks, everybody, for listening.

00:16:56.300 And by the way, if you haven't already subscribed to Valuetainment on iTunes, please do so.

00:17:00.820 Give us a five-star.

00:17:02.200 Write a review if you haven't already.

00:17:03.800 And if you have any questions for me that you may have, you can always find me on Snapchat,

00:17:07.800 Instagram, Facebook, or YouTube.

00:17:09.760 Just search my name, PatrickBitDavid.

00:17:11.520 And I actually do respond back when you snap me or send me a message on Instagram.

00:17:16.520 With that being said, have a great day today.

00:17:18.320 Take care, everybody.

00:17:19.080 Bye-bye.

00:17:19.340 Bye-bye.

Valuetainment - February 26, 2020

Episode 435： 10 Best Customer Service Experiences

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