Valuetainment - June 20, 2026


＂I Thought They Knew Who I Was＂ – Billionaire Gets Punked by Chick-fil-A


Episode Stats


Length

9 minutes

Words per minute

184.26

Word count

1,715

Sentence count

160

Harmful content

Misogyny

1

sentences flagged

Toxicity

11

sentences flagged

Hate speech

5

sentences flagged


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

Fast food giant dethroned as customer study crowns America s new favorite restaurant chain Jersey Mike s has replaced Chick-fil-A with that original sandwich that they make. The shift marks the first time in over a decade that a new chain has led the ACSI quick service restaurant category.

Transcript

Transcript generated with Whisper (turbo).
Misogyny classifications generated with MilaNLProc/bert-base-uncased-ear-misogyny .
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
Hate speech classifications generated with facebook/roberta-hate-speech-dynabench-r4-target .
00:00:00.000 Fast food giant dethroned as customer study crowns America's new favorite restaurant chain.
00:00:08.200 And this article is written by, you know who?
00:00:10.480 Fox News.
00:00:11.440 So it's not like it's written by anybody else.
00:00:14.960 And so America's fast food chain has been knocked from the top spot and closely watched.
00:00:18.880 Customer satisfaction ranking is Chick-fil-A, which topped the annual American customer service index in 2025,
00:00:26.480 If I fell to second place, Jersey Mike's officially claims first place with an ACSI score of 84 out of 100, edging out Chick-fil-A by, you know what, 83 by one point.
00:00:36.900 Hello, Jersey Mike, with that original sandwich that they make.
00:00:41.540 The shift marks the first time in over a decade that a new chain has led the ACSI quick service restaurant category.
00:00:47.960 They described Jersey Mike as a new leader among QSR, adding that it was the first time in more than a decade that a new chain led the quick service category.
00:00:59.140 The reported credit Jersey Mike with maintaining high customer satisfaction while rapidly expanding its restaurant footprint.
00:01:07.080 Jersey Mike, ACSI success consistent with their business performance, including rapid unit growth, strong customer demand,
00:01:14.300 and a model design around through put an off-premise convenience
00:01:18.700 from a high-digital pickup usage.
00:01:22.040 Jersey Mike founded in Point Pleasant at Jersey in 1956,
00:01:25.260 has more than 4,000 locations across the U.S.
00:01:28.960 John, your thoughts on this story.
00:01:30.440 First thing I will tell you about Jersey Mike's is my wife, Ultima,
00:01:34.380 is Jersey Mike's all the way.
00:01:37.380 She loves Jersey Mike's.
00:01:39.500 That's cool.
00:01:40.620 You know what I've been fascinated with?
00:01:42.360 We'll gear a little bit into money.
00:01:45.920 The new billionaires in this country own a bunch of sub shops.
00:01:52.640 And you know how they do it?
00:01:54.660 Scaling.
00:01:55.700 Jersey Mike's guy is a billionaire.
00:01:57.660 The guy that did Subway, DeLuca, is a billionaire.
00:01:59.920 The firehouse sub firemen from Jacksonville are billionaires.
00:02:06.340 Jimmy Johns is a billionaire. 0.98
00:02:08.620 And then you flip over to the chicken people. 0.96
00:02:11.880 Raising Cane's is a billionaire.
00:02:14.280 It has been fascinating to me the wealth that's been made from chicken tenders and subs.
00:02:24.520 And you never would have thought it.
00:02:26.440 And it's all about scaling.
00:02:29.840 Chick-fil-A is the gold standard.
00:02:32.400 I told people back during the COVID, if we want to get everybody vaccinated in a week, let's just let Chick-fil-A get it done.
00:02:42.600 And we would all have been vaccinated in seven days.
00:02:47.020 COVID would have been ended in about six months early. 0.99
00:02:50.440 So the next time, if I'm Bobby Kennedy and we have a plague, turn it over to Chick-fil-A because they'll get that shit done. 0.95
00:02:58.100 by the way who here are you chick-fil-a or jersey mike can you run a poll real quick to see where 0.97
00:03:05.060 people are at it's which team you are that's all i care about team jersey mike or team chick-fil-a
00:03:10.260 i'm actually curious how the audience will react to it where are you i'm a i'm a joy-z mike guy
00:03:14.800 i do absolutely love though the the chick-fil-a customer service whoever their management pat
00:03:21.220 leadership right they're everybody in there is freaking happy everybody is freaking having a
00:03:26.880 good time and everybody's really nice and they're i mean i don't have anything bad about jersey mics
00:03:31.120 but the thing about chick-fil-a number one most most franchisees only can have one store
00:03:37.460 i mean i got a friend billy fender has got two in tennessee but they make you have one i mean
00:03:43.260 they make that be your your life for me the downside to chick-fil-a is the waffle fries
00:03:52.360 So if I'm going to go to Chick-fil-A, I'm going to have to go to get my chicken sandwich
00:03:56.360 and then I'm going to drive down the street and get my French fries from McDonald's.
00:04:00.360 I got you.
00:04:01.020 Because, I mean, the waffle fries.
00:04:03.680 Now, some people, are you a waffle fry guy?
00:04:06.580 I'm going to be honest with you, John.
00:04:08.020 No, I'm not.
00:04:08.640 I'm not.
00:04:09.980 I don't want to lie to you, John.
00:04:11.300 You know who I am, John?
00:04:12.140 I'm a McDonald's go inside and I say, hey, listen, because my blood pressure,
00:04:15.900 can you make me fries without the salt?
00:04:17.280 They'll make you a brand new batch without question.
00:04:19.980 That's a good idea.
00:04:20.580 But, John, why don't they open up like a combination restaurant where it's like Chick-fil-A with the McDonald's fries sold in the same place?
00:04:28.480 I mean, what are we talking about?
00:04:29.200 You know how we could really make some money?
00:04:30.740 Let's do it.
00:04:31.660 Let's have Publix sell us their sub stuff, and let's go open up Publix subs because the best subs.
00:04:38.120 Oh, yeah.
00:04:38.460 There's a line.
00:04:39.800 Publix subs.
00:04:40.840 You can't get in.
00:04:41.840 There's a line in there.
00:04:43.520 Yeah.
00:04:44.020 I'm with it.
00:04:45.000 Jersey Mike, Chick-fil-A.
00:04:47.200 I'm a Jersey Mike guy.
00:04:48.380 I appreciate, I love the story of the little sub shop that went big.
00:04:53.460 I love that.
00:04:54.940 I just, I've never had a situation where I felt like, well, I won't go there because
00:05:00.680 it's going to be too busy, you know, because it's speed.
00:05:03.040 Now, you never go into a restaurant where it's not busy because then you only look at
00:05:06.500 the letter that's stuck to the front window, see if it's a, maybe it's a C and be like,
00:05:11.140 whoops, maybe I shouldn't eat there.
00:05:12.760 No, they're always quick.
00:05:14.320 It's always efficient.
00:05:15.180 And I just, I really appreciate it.
00:05:17.700 You know, and I, you know, it's like, Ann, you're going to say something here.
00:05:23.260 I'll order my subs topless.
00:05:25.300 You know what I'm saying?
00:05:25.800 I want half the bread.
00:05:28.020 I'll say no top on the bread.
00:05:29.420 Tom is getting dirty on that sandwich. 0.99
00:05:30.940 Tom's getting naked. 0.87
00:05:32.000 Where they cut the top off the bread so they do it,
00:05:34.280 and then they put the lettuce on top and wrap it.
00:05:36.140 Keep going, Tom.
00:05:36.580 So you can hold the bread on the bottom and eat it like this.
00:05:39.040 Because I only want half the.
00:05:40.400 What just happened right now? 1.00
00:05:41.300 Tom just got freaky with that sandwich, homie. 1.00
00:05:44.020 At least you're being honest about it. 1.00
00:05:45.360 Turn off the lights.
00:05:46.960 Remember this about bread.
00:05:50.300 Eat bread, look like bread.
00:05:53.060 Wow.
00:05:53.440 Ooh.
00:05:54.400 That's a good point.
00:05:55.280 Wisdom right there.
00:05:56.360 Eat bread, look like bread.
00:05:57.500 Adam, final thoughts with you.
00:05:59.860 If it's more than 10 seconds, I'm going to make you stop.
00:06:01.780 My answer is Chick-fil-A.
00:06:02.900 I've never been in a Chick-fil-A until I started working at Valuetainment,
00:06:05.980 and everyone started calling our friend Kelly Chick-fil-A Kelly.
00:06:09.600 She always said, my pleasure, my pleasure.
00:06:11.460 I said, why do they call her Chick-fil-A Kelly?
00:06:13.020 They said, you've never been to a Chick-fil-A?
00:06:14.140 I said, no.
00:06:14.900 I walked into a Chick-fil-A.
00:06:16.360 I've never been more mind-blown in my life on the unreasonable hospitality
00:06:21.440 and customer service.
00:06:23.380 I mean, the best thing I've ever seen in my life.
00:06:25.660 Let me tell you one last Chick-fil-A story.
00:06:29.300 One time the line was so far, we were in the Home Depot parking lot.
00:06:33.660 So I said, you know, it's going to be quicker to go in.
00:06:35.820 So I walk in the Chick-fil-A in Lake Mary, and it's jammed in there.
00:06:40.840 And I'm at the back of the line.
00:06:43.020 And I'm in the back of the line, and this girl comes from around the counter.
00:06:46.140 She says, sir, come with me.
00:06:48.800 Oh, I'm going to the front of the line.
00:06:51.060 She took me to the front of the line.
00:06:52.600 She put up there, and I'm thinking, you know, she knows who I am.
00:06:55.800 This is fantastic.
00:06:57.500 I'm getting preferential treatment.
00:07:00.380 And I said, I got my stuff.
00:07:03.440 I'm going ahead of everybody.
00:07:04.920 And she said, thank you very much.
00:07:09.180 And I said, thank you very much for doing this for me.
00:07:12.340 And she said, don't worry about it, sir.
00:07:14.860 We do this for all of our seniors.
00:07:17.580 Oh, man.
00:07:19.980 Oh, man. 1.00
00:07:20.880 And I'm like, fuck me. 1.00
00:07:28.520 Brought you down a peg. 1.00
00:07:30.000 I'll never go.
00:07:30.880 I will never go. 1.00
00:07:31.940 I will wait in the fucking I-4. 0.99
00:07:34.940 I'm never going in. 1.00
00:07:36.960 The great John Morgan.
00:07:39.180 Oh, my God.
00:07:40.980 I didn't know where that was going.
00:07:42.460 Oh, my God, dude.
00:07:43.280 I just cramped up with that.
00:07:45.400 You know?
00:07:46.460 Get the hell away from me.
00:07:47.820 Oh, God, it's so bad.
00:07:48.600 Well, never in son.
00:07:51.180 Listen, 70-30, our audience chose Chick-fil-A.
00:07:54.680 Oh, wow.
00:07:54.920 You guys, no matter what with the survey, they're like, nah, I'm going with Chick-fil-A.
00:07:58.120 Let me see what the exact number it is right now.
00:07:59.940 Oh, my God.
00:08:00.400 Is it 70?
00:08:01.060 Yeah, 71-39-29.
00:08:02.960 Our audience has good taste. 0.85
00:08:04.160 Chick-fil-A's got it.
00:08:05.000 If you are a father and you want to find out how to raise strong kids in this crazy time that we're living in, I'm hosting a free webinar again.
00:08:12.980 Watch this video.
00:08:13.620 Go for it.
00:08:14.720 Fathers, one of the most powerful quotes I ever heard was the following.
00:08:17.680 Your ceiling is your kid's floor.
00:08:20.460 Let me say it one more time.
00:08:21.820 Your ceiling is your kid's floor.
00:08:24.320 The more we raise the standards on the way we lead, on the way we live, on the way we make money, on the way we take care of our kids, that becomes the floor for them to go above it.
00:08:34.160 So if you're watching this, I know deep down inside, we all want to be great fathers.
00:08:37.860 Legacy matters to you.
00:08:38.940 You want to raise them well.
00:08:40.220 You want to look at them, do great things, bigger than you and I did in our lives, right?
00:08:44.100 If that's important to you, because I know it is, July 1st, 6 p.m. Eastern Standard Time,
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00:09:01.240 Everybody at the end will get the notes to be given.
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