Valuetainment - ＂Own the Outcome＂ - How Chipotle Promoted 23,000 Workers in One Year

00:00:00.000 So Chipotle's CEO uses team dinners to spot potential leaders,

00:00:05.480 and there are four qualities he looks for.

00:00:08.780 I actually like this.

00:00:10.140 There's four qualities he looks for, okay?

00:00:13.420 So Chipotle's CEO, Jason Kidd, no relation to the other Jason Kidd,

00:00:17.320 visits about a dozen stores each week,

00:00:20.080 ending his days with roughly 90-minute dinners,

00:00:23.120 attended by 304 as regional employees.

00:00:25.080 The meal helps strengthen operations, reveals employees' careers,

00:00:28.140 ambitions, and identifies candidates for internal promotion.

00:00:33.060 We're constantly identifying an internal team of talent during these visits, seeing how

00:00:37.200 people show up, and seeing how they react.

00:00:39.340 Chipotle promoted 23,000 workers last year, including all of its new regional vice presidents.

00:00:46.400 As of March, the chain employed more than 135,000 people across 4,100 locations and

00:00:52.060 planned to open as many as 370 new restaurants this year.

00:00:55.200 kid who joined Chipotle last year after serving as Taco Bell COO looks for four qualities and

00:01:00.440 potential leaders. First, they care for colleagues and collaborate effectively. At the end of the day,

00:01:06.520 we run a people business, so you need to make sure you take care of your own people. Collaborations

00:01:11.880 and a relationship building become increasingly important as employees move into a senior role.

00:01:15.920 Number two, strong candidates who own the outcome. They take responsibility for results,

00:01:23.640 whether positive or negative, and assess their performance honestly.

00:01:27.240 If somebody can own the outcome of what they're doing,

00:01:30.500 they're likely going to be a good leader.

00:01:32.480 Number three, they anticipate problems.

00:01:34.960 This is like our language.

00:01:36.080 I'm loving what he's saying here.

00:01:37.600 They anticipate problems instead of merely reacting.

00:01:40.700 We don't need firefighters.

00:01:42.300 We need people who could be ahead of the issues and anticipate what's going on.

00:01:47.260 And last but not least, they solve problems rather than simply identifying them.

00:01:51.560 Restaurant operations inevitably produce difficulties, and effective leaders arrive with solutions instead of raising concerns.

00:02:00.380 By the way, this one you think about, so if you really, one of them is what?

00:02:04.500 Collaborate effectively, they own the outcome, they anticipate problems instead of just reporting it,

00:02:10.180 and last but not least, they solve problems instead of just identifying it.

00:02:14.020 So for the last 20-some years, one of the things I used to do when we first started our insurance company is,

00:02:19.740 And I told you this story

00:02:21.120 I think maybe I told you this last week

00:02:23.180 Every Tuesday night

00:02:24.860 I would cook for my guys

00:02:26.440 So we would finish our sales meeting at the office

00:02:29.760 And Tuesday night when it's over with

00:02:31.320 People would come to my house 1.00

00:02:32.400 And I would ask people to bring their wives 1.00

00:02:34.200 Or bring their family

00:02:35.660 So we had this place

00:02:37.080 And I'm making my famous chicken barbecue

00:02:40.220 That I do which is legendary 1.00

00:02:41.520 You age backwards

00:02:42.280 A lot of people say when you eat it you age backwards

00:02:44.060 And you actually get younger

00:02:45.560 When I used to make this barbecue in my apartment 25 years ago

00:02:48.160 Everybody in the community would show up because they could smile.

00:02:50.160 Can I get a piece?

00:02:51.440 And I'd say, here, take a piece.

00:02:52.640 It was just phenomenal.

00:02:53.800 But anyways, I'm cooking.

00:02:55.380 And you know what it is when I'm cooking?

00:02:56.800 I'm talking to people.

00:02:57.840 So, hey, tell me how long you guys been together.

00:02:59.240 Oh, wow, okay.

00:03:00.080 So, what do you do right now?

00:03:00.940 What do you think about this insurance thing he's trying to do?

00:03:02.800 I don't really think it's going to work.

00:03:03.960 Do you think it really works?

00:03:05.040 What's your concern about working and not working?

00:03:07.720 What are your dreams?

00:03:08.960 And so, well, we'd like to one day, how long you guys been married?

00:03:11.240 12 years.

00:03:12.060 Did you think 12 years ago when you guys got married you would be in the situation you are right now financially?

00:03:16.100 No, never thought that.

00:03:16.940 okay so what did you think life would look like after being married for 12 years i thought 12

00:03:20.800 years later we would be in da da da da okay so if you don't do anything differently now what's life

00:03:25.680 going to look like 12 years from now oh probably the same so what alternatives do you have what

00:03:29.780 choices not a lot so okay so maybe this is something you ought to entertain and support

00:03:33.000 your husband yeah that does kind of make sense and then we would have that conversation then i

00:03:36.260 would be like oh that guy's wife i like because she's positive she's supportive oh she is super

00:03:41.340 negative you can pray for him nothing's gonna happen with him because she is such a negative

00:03:46.180 so this model of getting to know your guys just last week was it last week when i was making the

00:03:51.200 omelets for people i don't know what it was yeah yeah yeah maybe a week ago week and a half ago i'm

00:03:56.060 making omelets i made i made a hundred omelets that day for two hours i'm not gonna front they

00:04:00.160 were pretty and you know what was the one thing about making the omelets every omelet takes about

00:04:04.580 two minutes to make takes about a minute and a half to make you know what time i had i had a

00:04:08.600 minute and a half to two minutes to get to know you so where are you from what's your background

00:04:12.600 how long you've been with us what do you do here i'm an engineer of yours so what else do you do

00:04:15.680 I think more leaders need to get hands-on to get to know their people effectively.

00:04:22.360 And by the way, I'm going to give a book recommendation to you guys right now.

00:04:24.920 This is a book that anybody that reports directly to Bezos has to read.

00:04:29.780 You ready?

00:04:30.640 The book is called The Goal.

00:04:31.820 It's sold over 10 million copies.

00:04:33.760 It's, I recommend you buy this book and buy the audio book and listen to the audio book

00:04:39.160 while you're reading the book. 0.93

00:04:41.880 It's a ridiculous book to read. 1.00

00:04:43.880 It's a ridiculous book to read. 0.93

00:04:45.680 on operating. And the story of the guy in the book, he's going through marital issues. His wife 0.96

00:04:54.200 leaves him while he's operating. So it depicts the exact challenges that a person goes through

00:05:00.500 who is trying to be a good executive, good person running a company, that there's a lot of additional

00:05:04.560 moving parts and stuff that happens that you're not aware of. So I highly recommend reading this

00:05:09.100 book. I got another one here I'll recommend to you here in a minute as well. But as a COO or CEO,

00:05:14.200 Yo, if you don't get to learn stories about your guys long-term and you don't find out

00:05:18.460 who the stars are, sometimes stars will be hidden underneath a shielding manager that

00:05:23.780 doesn't want you to know that the real star is under that person.

00:05:26.860 Like, whoa, we would have never found out about that person.

00:05:29.100 And you have to overlap them.

00:05:30.580 You have to overlap them or else there's going to be so much politics taking place and you'll

00:05:34.240 continue losing good people year after year and that's not a good thing for you to do.

00:05:37.620 In less than eight weeks, Deval Conference.

00:05:40.340 And this is the new manual, by the way.

00:05:41.940 This is the new manual that came in.

00:05:44.200 and it's sick, and there's going to be a couple.

00:05:45.940 Best of its kind.

00:05:47.320 Best of its kind.

00:05:48.160 It's going to be a couple interesting stories and announcements at Vault being made.

00:05:51.480 But with that being said, for those of you guys that have been watching the Vault ads

00:05:55.040 left and right, and you keep saying, I'm going to go, I'm going to go, I'm going to go,

00:05:59.140 prices are going up today for the Vault Conference.

00:06:01.580 With that being said, I want you to watch this video.

00:06:03.300 Go ahead, guys.

00:06:04.520 You know what's a guarantee in life?

00:06:05.640 That there will always be something happening in your life at that moment to be able to say,

00:06:09.760 I'll do it tomorrow.

00:06:10.620 I'll do it next week.

00:06:11.580 I'll do it next year.

00:06:12.420 you've seen plenty of all conference videos you know you want to go to it you know there could

00:06:17.500 be some people do business with or get some new strategies at an era like this for you to win

00:06:21.660 in a marketplace and have your dreams become a reality do not be the person that says next year

00:06:26.700 i'll go to the ball conference if you want to commit click on a link below or above get registered

00:06:31.540 for the ball conference i'll spend four days together from august 31st to september 3rd at

00:06:36.540 mgm grand arena in las vegas cannot wait to see you there but by the way and here's what i will

00:06:41.140 tell you there's going to be a couple people there that i haven't announced on this list

00:06:44.720 because it's potentially last minute type of i can't tell you who it is till it happens

00:06:48.940 if you want to be in a place where you're around others who have conservative values

00:06:53.340 fiscally personal life fathers parenting family business finance economy politics everything that

00:07:02.040 we talk about comfortably and nobody walks on eggshells go to vault2026.com vault is it

00:07:08.680 vault2026.com, vault2026.com.

00:07:11.980 Register, get your tickets.

00:07:13.200 Looking forward to seeing you there

00:07:14.560 at MGM Grand Arena, Las Vegas.

00:07:17.240 If you enjoyed this video,

00:07:18.220 you want to watch more videos like this, click here.

00:07:19.980 And if you want to watch the entire podcast, click here.

Valuetainment - July 14, 2026

＂Own the Outcome＂ - How Chipotle Promoted 23,000 Workers in One Year

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