＂Own the Outcome＂ - How Chipotle Promoted 23,000 Workers in One Year
Episode Stats
Harmful content
Misogyny
1
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Toxicity
4
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Hate speech
3
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Summary
Chipotle s CEO uses team dinners to spot potential leaders, and there are four qualities he looks for. 1. They care for colleagues and collaborate effectively. 2. They take responsibility for results, whether positive or negative, and assess their performance honestly. 3. They anticipate problems instead of merely reacting. 4. They solve problems, rather than simply identify them. And last but not least, they solve problems.
Transcript
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So Chipotle's CEO uses team dinners to spot potential leaders,
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So Chipotle's CEO, Jason Kidd, no relation to the other Jason Kidd,
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ending his days with roughly 90-minute dinners,
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The meal helps strengthen operations, reveals employees' careers,
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ambitions, and identifies candidates for internal promotion.
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We're constantly identifying an internal team of talent during these visits, seeing how
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Chipotle promoted 23,000 workers last year, including all of its new regional vice presidents.
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As of March, the chain employed more than 135,000 people across 4,100 locations and
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planned to open as many as 370 new restaurants this year.
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kid who joined Chipotle last year after serving as Taco Bell COO looks for four qualities and
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potential leaders. First, they care for colleagues and collaborate effectively. At the end of the day,
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we run a people business, so you need to make sure you take care of your own people. Collaborations
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and a relationship building become increasingly important as employees move into a senior role.
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Number two, strong candidates who own the outcome. They take responsibility for results,
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whether positive or negative, and assess their performance honestly.
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If somebody can own the outcome of what they're doing,
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They anticipate problems instead of merely reacting.
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We need people who could be ahead of the issues and anticipate what's going on.
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And last but not least, they solve problems rather than simply identifying them.
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Restaurant operations inevitably produce difficulties, and effective leaders arrive with solutions instead of raising concerns.
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By the way, this one you think about, so if you really, one of them is what?
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Collaborate effectively, they own the outcome, they anticipate problems instead of just reporting it,
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and last but not least, they solve problems instead of just identifying it.
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So for the last 20-some years, one of the things I used to do when we first started our insurance company is,
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So we would finish our sales meeting at the office
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And I would ask people to bring their wives
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A lot of people say when you eat it you age backwards
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When I used to make this barbecue in my apartment 25 years ago
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Everybody in the community would show up because they could smile.
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So, hey, tell me how long you guys been together.
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What do you think about this insurance thing he's trying to do?
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What's your concern about working and not working?
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And so, well, we'd like to one day, how long you guys been married?
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Did you think 12 years ago when you guys got married you would be in the situation you are right now financially?
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okay so what did you think life would look like after being married for 12 years i thought 12
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years later we would be in da da da da okay so if you don't do anything differently now what's life
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going to look like 12 years from now oh probably the same so what alternatives do you have what
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choices not a lot so okay so maybe this is something you ought to entertain and support
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your husband yeah that does kind of make sense and then we would have that conversation then i
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would be like oh that guy's wife i like because she's positive she's supportive oh she is super
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negative you can pray for him nothing's gonna happen with him because she is such a negative
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so this model of getting to know your guys just last week was it last week when i was making the
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omelets for people i don't know what it was yeah yeah yeah maybe a week ago week and a half ago i'm
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making omelets i made i made a hundred omelets that day for two hours i'm not gonna front they
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were pretty and you know what was the one thing about making the omelets every omelet takes about
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two minutes to make takes about a minute and a half to make you know what time i had i had a
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minute and a half to two minutes to get to know you so where are you from what's your background
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how long you've been with us what do you do here i'm an engineer of yours so what else do you do
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I think more leaders need to get hands-on to get to know their people effectively.
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And by the way, I'm going to give a book recommendation to you guys right now.
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This is a book that anybody that reports directly to Bezos has to read.
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It's, I recommend you buy this book and buy the audio book and listen to the audio book
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on operating. And the story of the guy in the book, he's going through marital issues. His wife
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leaves him while he's operating. So it depicts the exact challenges that a person goes through
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who is trying to be a good executive, good person running a company, that there's a lot of additional
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moving parts and stuff that happens that you're not aware of. So I highly recommend reading this
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book. I got another one here I'll recommend to you here in a minute as well. But as a COO or CEO,
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Yo, if you don't get to learn stories about your guys long-term and you don't find out
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who the stars are, sometimes stars will be hidden underneath a shielding manager that
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doesn't want you to know that the real star is under that person.
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Like, whoa, we would have never found out about that person.
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You have to overlap them or else there's going to be so much politics taking place and you'll
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continue losing good people year after year and that's not a good thing for you to do.
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and it's sick, and there's going to be a couple.
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It's going to be a couple interesting stories and announcements at Vault being made.
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But with that being said, for those of you guys that have been watching the Vault ads
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left and right, and you keep saying, I'm going to go, I'm going to go, I'm going to go,
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prices are going up today for the Vault Conference.
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With that being said, I want you to watch this video.
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That there will always be something happening in your life at that moment to be able to say,
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you've seen plenty of all conference videos you know you want to go to it you know there could
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be some people do business with or get some new strategies at an era like this for you to win
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in a marketplace and have your dreams become a reality do not be the person that says next year
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i'll go to the ball conference if you want to commit click on a link below or above get registered
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for the ball conference i'll spend four days together from august 31st to september 3rd at
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mgm grand arena in las vegas cannot wait to see you there but by the way and here's what i will
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tell you there's going to be a couple people there that i haven't announced on this list
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because it's potentially last minute type of i can't tell you who it is till it happens
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if you want to be in a place where you're around others who have conservative values
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fiscally personal life fathers parenting family business finance economy politics everything that
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we talk about comfortably and nobody walks on eggshells go to vault2026.com vault is it
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you want to watch more videos like this, click here.
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