Valuetainment - February 15, 2026


“They're DESTROYING The Brand” - Ritz Carlton Founder WARNS About Rewarding The Wrong Employees

Hosted by
Patrick Bet-David
Mentioned
Stephen Covey
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Episode Stats


Length

4 minutes

Words per minute

173.39

Word count

767

Sentence count

1


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

In this episode, we talk about the importance of having a clear vision for the future of your organization and how to create a team that has one. If you don't have a vision for your organization, it's going to be a disaster, and that's why it's so important to have a CEO with a vision.

Transcript

Transcript generated with Whisper (turbo).
Hosts, guests, and mentioned names generated with spaCy (en_core_web_sm), reconciled against Wikidata.
00:00:00.000 I come to you and I say hey and again I'm talking for specifically this part because when you're
00:00:04.820 talking about Stephen Covey and seven habits of highly effective people and then you said if a
00:00:10.720 person after the age of 16 that's how they're going to be unless if they have a life-changing
00:00:15.360 event which Stephen Covey would call paradigm shift right to help somebody have a paradigm shift
00:00:19.740 what would you do for your management team to have paradigm shift so for example beginning of the
00:00:25.200 year you're doing a kickoff meeting you bring your leaders in and if you did what would you do to
00:00:29.520 create paradigm shift in me one of your leaders well well I'm with the leaders it's easy I mean I
00:00:35.640 I'm the expert speaking into the mic yeah with the leaders is I actually pretty easy because I'm I'm
00:00:40.860 the the standard setter I I'm the the objective setter I set objectives and I asked them I asked
00:00:48.540 my leaders my hotel leaders when I was a manager I asked my department leaders the same thing by the
00:00:54.480 way I said okay tell me what you did the last three months to make sure that you have a better
00:00:59.220 hotel I asked them all tell me what is the standard how your hotel will be respected a year from now
00:01:06.340 I wonder I want to see if they have a vision that's how if they have a vision look I I visited a hotel
00:01:13.620 I will in fact I visited Milwaukee the general manager picks me up the general manager picks me up in
00:01:20.400 the airport which I always do and I get the the same story which is of course a lie we are so happy you're
00:01:25.620 visiting because nobody wants corporate to visit us we're so proud and I'm in a limo and I ask him all
00:01:32.740 kind of questions and then I ask him what will be your the position of your hotel how will it be
00:01:39.840 respected in a in the city a year from now and he said if I had a bigger ballroom if my restaurant was on
00:01:47.740 the second floor if this hotel would be closer to the city center with other words he made excuses for a
00:01:54.460 vision he didn't have I I visited a few days later Columbus Ohio similar city similar hotel built by the
00:02:03.820 same architect and I was the general manager and he said you can check me in a year from now we will be
00:02:11.660 respected and be the pride of the city he says that to you yeah and I realize he said he's somebody
00:02:18.700 has been and when you walk through the hotel you can feel in his hotel Columbus people feel part of
00:02:24.060 it the other hotel they work in there do you remember this guy though oh yeah oh sure sure sure
00:02:28.780 now and then I said wait a minute I'm gonna make a study of all general manager who has a vision who
00:02:36.140 doesn't and for next three years I asked everybody the same questions and after three and now my new is
00:02:42.780 a study that I made it wasn't scientific but I am generous when I tell you there were five leaders
00:02:49.260 the rest were all managers now they managed good results some of out of how many people out of 65 out of
00:02:54.860 65 five were leaders and the rest were managers eight percent yeah and now wait a minute some of
00:03:01.500 those leaders some of those managers had good results sure and and but by the way the worst ones
00:03:08.060 and and this is pretty common became the recognition as manager of the year they became a trip around
00:03:14.620 the world and so on in in Ritz not in Ritz in uh Hyatt in other companies okay right now why because
00:03:23.980 they didn't paint anymore and they didn't take took the flowers away and no and they were uploaded for
00:03:30.620 making more profit and became manager of the year us they're destroying the brand why because that's
00:03:37.020 only thing corporate measures because they don't measure that's why I measured number one customer satisfaction
00:03:45.580 success is built on how you think influence is built on how you show up
00:03:53.980 every detail matters because presence speaks before you do this is more than style
00:04:05.420 the future looks bright
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