Dan Martell - How to build a real culture of feedback

00:00:00.000 People want to feel heard, seen, and appreciated.

00:00:01.980 Exactly.

00:00:02.580 I have a big problem with people like,

00:00:04.260 oh yeah, we have a culture of direct feedback

00:00:06.320 and candid feedback.

00:00:07.180 And if somebody's got a problem,

00:00:08.160 I just fucking tell them how it is.

00:00:09.460 Right.

00:00:09.820 Yeah, you also got to open the gates and take it back.

00:00:11.600 Right.

00:00:12.260 Right.

00:00:12.580 It's not a sit there and criticize other people.

00:00:14.760 It's you need to slow down and one-on-one and say,

00:00:17.720 hey, I know I've got an opportunity

00:00:19.160 and I'm only going to learn if you are kind enough

00:00:21.500 and courageous.

00:00:22.240 Honestly, I get it.

00:00:22.920 It's not, I'm the CEO.

00:00:24.440 Right.

00:00:24.660 I'm going to go first to solicit the feedback,

00:00:26.540 to create the space to then 99% of the time,

00:00:30.080 as soon as we finish that clearing conversation,

00:00:32.080 they go, got any feedback for me?

00:00:34.120 Right.

00:00:34.520 Well, I mean, if you're asking,

00:00:35.960 yo, I want to know, I want to get better

00:00:37.480 just like you did with me.

00:00:38.660 Yeah.

00:00:38.940 Cool.

00:00:39.500 Well, I got a few things written down.

Dan Martell - May 26, 2023