How to Keep More Customers
Episode Stats
Words per minute
221.15384
Summary
It's time to get excited about the phone calls you're going to be making, because on the other end of those conversations, you get to talk to customers that just bought this month, and stick around for a long time.
Transcript
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Hey Dan it's Victoria. Oh hey Victoria how's it going? Just feeling a little bit desperate. I have
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not had a new member stay longer than like a month or two. Customer retention is how we make money.
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So if you were one of my clients at the gym Vicky I would call you up and say hey Vicky
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I'm just calling I've got nothing to sell. Is there anything that you experienced that wasn't
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what you expected or we could have done better? Even if I just leave that on like a voicemail
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this is a phone call. Most people don't have an incentive to be honest because they don't want to
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hurt your feelings they may not tell you over voicemail over email so it's better off to get
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on the phone because you also get the chance to double click all right it looks like i have some
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phone calls to make today you do and the cool part is is instead of being fearful of making those
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calls get excited because on the other end of those conversations is your customers that just
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bought this month sticking around for a long long time and that to me is worth making those calls