Dan Martell - How to Keep More Customers

56 seconds

221.15384

207

00:00:00.000 Hey Dan it's Victoria. Oh hey Victoria how's it going? Just feeling a little bit desperate. I have

00:00:05.280 not had a new member stay longer than like a month or two. Customer retention is how we make money.

00:00:11.120 So if you were one of my clients at the gym Vicky I would call you up and say hey Vicky

00:00:14.720 I'm just calling I've got nothing to sell. Is there anything that you experienced that wasn't

00:00:20.400 what you expected or we could have done better? Even if I just leave that on like a voicemail

00:00:24.760 this is a phone call. Most people don't have an incentive to be honest because they don't want to

00:00:29.520 hurt your feelings they may not tell you over voicemail over email so it's better off to get

00:00:35.680 on the phone because you also get the chance to double click all right it looks like i have some

00:00:39.680 phone calls to make today you do and the cool part is is instead of being fearful of making those

00:00:45.200 calls get excited because on the other end of those conversations is your customers that just

00:00:50.640 bought this month sticking around for a long long time and that to me is worth making those calls

Dan Martell - February 16, 2025