Dan Martell - How to Keep More Customers

Length

56 seconds

Words per minute

221.15

Word count

207

Sentence count

Summary

It's time to get excited about the phone calls you're going to be making, because on the other end of those conversations, you get to talk to customers that just bought this month, and stick around for a long time.

Transcript

00:00:00.000 Hey Dan it's Victoria. Oh hey Victoria how's it going? Just feeling a little bit desperate. I have

00:00:05.280 not had a new member stay longer than like a month or two. Customer retention is how we make money.

00:00:11.120 So if you were one of my clients at the gym Vicky I would call you up and say hey Vicky

00:00:14.720 I'm just calling I've got nothing to sell. Is there anything that you experienced that wasn't

00:00:20.400 what you expected or we could have done better? Even if I just leave that on like a voicemail

00:00:24.760 this is a phone call. Most people don't have an incentive to be honest because they don't want to

00:00:29.520 hurt your feelings they may not tell you over voicemail over email so it's better off to get

00:00:35.680 on the phone because you also get the chance to double click all right it looks like i have some

00:00:39.680 phone calls to make today you do and the cool part is is instead of being fearful of making those

00:00:45.200 calls get excited because on the other end of those conversations is your customers that just

00:00:50.640 bought this month sticking around for a long long time and that to me is worth making those calls

Dan Martell - February 16, 2025

How to Keep More Customers

Episode Stats

Summary

Transcript