Dan Martell - Praise in public and criticize in private

00:00:00.000 Do you ever work for somebody and every time you did something wrong,

00:00:01.660 they'd just be like chirping at you?

00:00:03.320 It's like, f*** off, dude.

00:00:04.400 What I do is I have a notes file in my phone.

00:00:07.440 I have everybody's name.

00:00:08.720 And anytime I see something that's off, I write it down in this notes file.

00:00:11.640 And then when I do my one-on-one, I bring it up.

00:00:13.500 I don't talk about the thing, the activity.

00:00:15.720 I talk about the principle that's violated.

00:00:17.540 And that's the coach part.

00:00:18.540 Instead of telling them, hey, I noticed yesterday a client came in and you didn't say hi.

00:00:23.720 The principle is when people walk in here, they need to feel welcome like family.

00:00:27.620 So I talk about the principle.

00:00:29.080 I use the thing that violated the principle as the example.

00:00:32.060 I tell them how I learned it.

00:00:33.400 And then I go, hey, and based on what I just shared, what did you take away from that?

00:00:36.260 And then she'll share back with me.

00:00:37.480 That's what a coach does.

00:00:38.640 If you do that, man, you will be the best leader that person will ever have.

00:00:41.700 You'll ruin them for the rest of their life.

00:00:43.000 They're going to go maybe work somewhere else.

00:00:44.320 And they go, I miss working with Bill.

Dan Martell - September 24, 2024