Dan Martell - August 21, 2023


When things go bad, it’s time to probe yourself.

Hosted by
Dan Martell
This is why I have confidence in achievement How I deal with mistakes

Episode Stats


Length

37 seconds

Words per minute

227.97

Word count

144

Sentence count

15


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

When things go bad, it s actually fun because it s that moment that you get to prove to the world how good you say you are. Don t overwhelm your customers by trying to avoid that, just know how to act when it happens and instead go build a really clear process for your clients to get results. Because everybody says it. We do this. We go above and beyond. It s in their marketing, on their walls, in their offices. Show me when it s bad, how you respond.

Transcript

Transcript generated with Whisper (turbo).
Hosts, guests, and mentioned names generated with spaCy (en_core_web_sm), reconciled against Wikidata.
00:00:00.000 When things go bad, it's actually fun
00:00:01.800 because it's that moment that you get to prove
00:00:03.820 to the world how good you say you are.
00:00:05.760 So don't overwhelm your customers
00:00:07.240 by trying to avoid that.
00:00:08.860 Just know how you're gonna act when it happens
00:00:10.540 and instead go build a really clear process
00:00:13.120 for your clients to get results.
00:00:14.460 Because everybody says it.
00:00:15.420 We love our customers.
00:00:16.680 We do this.
00:00:17.640 We go above and beyond.
00:00:18.800 It's in their marketing.
00:00:19.520 It's on their walls, in their offices.
00:00:20.900 Show me when it's bad, how you respond.
00:00:24.100 I said, where are they based out of?
00:00:25.700 They're like, they're in this city.
00:00:26.760 I said, if you're not on a plane right now
00:00:28.580 going to HQ to personally apologize for what happened.
00:00:32.520 Yeah, but it wasn't my fault.
00:00:33.560 Team did this and the surveyors didn't tell us this.
00:00:37.380 Seriously?