Dan Martell - When things go bad, it’s time to probe yourself.

37 seconds

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00:00:00.000 When things go bad, it's actually fun

00:00:01.800 because it's that moment that you get to prove

00:00:03.820 to the world how good you say you are.

00:00:05.760 So don't overwhelm your customers

00:00:07.240 by trying to avoid that.

00:00:08.860 Just know how you're gonna act when it happens

00:00:10.540 and instead go build a really clear process

00:00:13.120 for your clients to get results.

00:00:14.460 Because everybody says it.

00:00:15.420 We love our customers.

00:00:16.680 We do this.

00:00:17.640 We go above and beyond.

00:00:18.800 It's in their marketing.

00:00:19.520 It's on their walls, in their offices.

00:00:20.900 Show me when it's bad, how you respond.

00:00:24.100 I said, where are they based out of?

00:00:25.700 They're like, they're in this city.

00:00:26.760 I said, if you're not on a plane right now

00:00:28.580 going to HQ to personally apologize for what happened.

00:00:32.520 Yeah, but it wasn't my fault.

00:00:33.560 Team did this and the surveyors didn't tell us this.

00:00:37.380 Seriously?

Dan Martell - August 21, 2023