Dan Martell - August 21, 2023


When things go bad, it’s time to probe yourself.


Episode Stats


Length

37 seconds

Words per minute

227.96834

Word count

144

Sentence count

15


Summary

Summaries generated with gmurro/bart-large-finetuned-filtered-spotify-podcast-summ .

When things go bad, it s actually fun because it s that moment that you get to prove to the world how good you say you are. Don t overwhelm your customers by trying to avoid that, just know how to act when it happens and instead go build a really clear process for your clients to get results. Because everybody says it. We do this. We go above and beyond. It s in their marketing, on their walls, in their offices. Show me when it s bad, how you respond.

Transcript

Transcript generated with Whisper (turbo).
00:00:00.000 When things go bad, it's actually fun
00:00:01.800 because it's that moment that you get to prove
00:00:03.820 to the world how good you say you are.
00:00:05.760 So don't overwhelm your customers
00:00:07.240 by trying to avoid that.
00:00:08.860 Just know how you're gonna act when it happens
00:00:10.540 and instead go build a really clear process
00:00:13.120 for your clients to get results.
00:00:14.460 Because everybody says it.
00:00:15.420 We love our customers.
00:00:16.680 We do this.
00:00:17.640 We go above and beyond.
00:00:18.800 It's in their marketing.
00:00:19.520 It's on their walls, in their offices.
00:00:20.900 Show me when it's bad, how you respond.
00:00:24.100 I said, where are they based out of?
00:00:25.700 They're like, they're in this city.
00:00:26.760 I said, if you're not on a plane right now
00:00:28.580 going to HQ to personally apologize for what happened.
00:00:32.520 Yeah, but it wasn't my fault.
00:00:33.560 Team did this and the surveyors didn't tell us this.
00:00:37.380 Seriously?