Successful People Make An Impact, with Andy Frisella - MFCEO78
Episode Stats
Words per Minute
179.9215
Summary
The M.E.C.O.P. project is a podcast about how to be a better boss, a better person, and a better human being. I m your host, Andy, and I m dropping some knowledge on you guys that you can use to improve your career, your company, and your life.
Transcript
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what's up guys you're listening to the ms ceo project thursday thunder i'm andy i'm your host
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and i am the motherfucking ceo today we're gonna bring some heat i'm gonna drop you some knowledge
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i'm gonna bring a major key as my boy dj khaled would say to success all right i want to talk to
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you about something that all successful people do i want to talk to you about something that
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all successful people know how to do and they know how to do it so well that it becomes nature to them
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all right every single person on this earth who has created a career who has created a well-paying
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career uh who has become a millionaire who has become a billionaire they all share one trait in
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common and that trait is this they know how to make an impact okay what does that mean andy what does
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make an impact mean it means make a fucking impact on every single person that you ever come across
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on a daily basis from now until the end of the earth all right that is what successful people
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understand how to do it doesn't matter if it is the president of the united states or if it's the bell
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hop at the hotel you're staying at you understand how to make that person feel important how to make
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that person feel valued how to make yourself remembered all right and that's what i want to talk to you
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guys about today let's talk about this for a second i'm gonna i own a retail company i own multiple
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companies one of them happens to be retailed the thing that most my most successful employees do
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is very very very simple they know how to become remembered they know how to become a name they know
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how to become somebody that the person they're waiting on values how do you do that all right i'll tell
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you that one you could do that by being extremely friendly all right that's how you would start
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hey joe how you doing nice to see you again know things about the person shake their hand firmly look
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them in the eye that in itself is becoming so rare these days because of the way everybody's staring at
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their phone and the way everybody is always on uh hooked up with technology that by just shaking
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someone's hand and looking them in the eye and saying nice to meet you man how are you doing is
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such an incredible and and huge opportunity to become remembered and most people don't even take
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advantage of it all right the other thing that that my successful employees do is they make sure that
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no matter what that person leaves with the solution that they came in for not just in a way that
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services that solution but in a way that goes over the top to that person to the point where they
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have to go on the internet or they have to go somewhere and tell somebody about the incredible
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experience they had with bart at supplement super stores okay people understand what it's like to make
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an impact and when you make an impact whether it be to your customers or whether it be to your higher
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ups whatever position you're in my guys the same guys i'm talking about now they know how to make
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an impact on the people above them how do you make an impact on management how do you make an impact on
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your the people above you that oversee your job guess what you make their job easier you do things
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that you're not expected to do and you do them with the level of enthusiasm that makes them say wow i really
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love bart he is a fucking pleasure to be around he's an awesome guy he makes my life easier i love bart
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okay making an impact whether it be on a customer whether it be on okay let's let's take it a step further
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you're a manager all right and you want your employees to love you how are you going to do that
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you need to make an impact on your employees how do you do that all right how about this how about
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teaching them how to be competent in their abilities how about helping them do what they
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need to do you know instead of saying hey joe go scrub the fucking toilet how about you go in there
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and help them scrub the toilet earns respect makes an impact creates bond creates loyalty you guys have
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to understand that every single person that you talk to whether it be in the corporate structure below
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you or the corporate structure above you you have to make an impact on them in society whether it be
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the waitress or waiter whether it be the checker at the grocery store whether it be whoever all those
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people every single one of them is a potential advocate of you something that i heard a long time ago
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in my career as uh as a businessman was to to act as if you're always have a camera crew following
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you around okay it holds you accountable it creates a situation where you treat people in a way that
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you are accountable for every single time so for example when that waitress brings you the water you
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say thank you when that waitress clears the table you say thank you you know treat them with respect
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because that person guess what when you when you give them their credit card you don't think they
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fucking look at the name and say oh wow that's andy frisella that guy was a fucking nice guy i really
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like him i'm gonna google him i'm gonna look on social media and see what he does if you don't
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think that's what you need motherfuckers do you're crazy all right every interaction matters every time
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you talk to somebody matters every single person that you meet every single person you you talk to
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online everything matters and your job is to make an impact and the best way that you can make an
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impact is to create value for that person sometimes you don't have a chance to create a lot of value
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sometimes you might not have 20 minutes to talk to the waitress about her whatever's going on with her
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but you know what common courtesy can create a lot of value as well because a lot of people don't have
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it think about that waitress who's on her feet for 15 hours a day working a double who is getting shit
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on the whole entire day a great way to stand out and be remembered is to be overly polite even when she
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fucks up okay you guys you guys a lot of you guys listening to this are not grasping you pick and
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choose your situations to be quote-unquote on you can't do that you've got to be on all the time
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you've got to be on whether you're at your job you've got to be on whether you're at the grocery
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store you've got to be on whether you're wherever the fuck you are this is a character trait it's a it's
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a character trait of making an impact every single millionaire every single billionaire every
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single successful person i know has this about them they understand how to become remembered they
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understand how to stand out and they understand how to affect people in a positive way on a regular
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basis to the point where people spread excellent word of mouth about them okay a lot of people are
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listening right now they're like oh well you know everybody fucking hates donald trump no not everybody
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hates donald trump people with an agenda hate donald trump okay the other people that don't
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want him to win hate him all the people that know him personally by all accounts think he's a great guy
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okay same thing with some of these other people in politics i'm not using donald trump for any other
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reason than it's just an example because everybody likes to hate on him but the point of what i'm trying
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to say is successful people make an impact they look for opportunities to matter they look for
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opportunities to stand out they look for opportunities to make an impact on every single
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day of their life whether that be with the the police officer that just pulled you over for a ticket
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all right think about that shit are you trying to make an impact with that guy are you pouting and
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crying like a little bitch well what if that guy could possibly need your services one day or what if that
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guy could possibly uh be a customer of your business you have no idea you don't know and you need to
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always be on when it comes to that so guys work on making an impact say hi to people shake their
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hands nice to meet you look them in the eye make them feel important and i mean everybody contribute
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help you know don't make your employees that are under you do the shit jobs on their own go help them
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do it it's going to earn you respect it's going to earn you trust it's going to earn you loyalty
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and guess what if you're the employee that's being managed do more than what you're expected to do
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and and you know what the people above you are going to recognize that and you're going to make an
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impact on them you're going to stand out amongst your peers making an impact is the number one most
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valuable success trait of any of the shit that we could talk about on this podcast if you don't
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understand how to purposefully and actively make an impact on every single person that you meet
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there is no fucking way you will ever make it in this world